Front of property

Reviews of Mitsui Garden Hotel Kyoto Station

4 out of 5
Mitsui Garden Hotel Kyoto Station
848, Higashi-Shiokojicho, Shimogyo-ku, Kyoto, Kyoto

Reviews

9.4

Exceptional

Rating 10 - Excellent. 552 out of 771 reviews" "
Rating 8 - Good. 171 out of 771 reviews" "
Rating 6 - Okay. 34 out of 771 reviews" "
Rating 4 - Poor. 8 out of 771 reviews" "
Rating 2 - Terrible. 6 out of 771 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

ANITA, SUNNY ISLES BEACH

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything is good except the height of the bathroom sink is too low which gives you backache just brushing your teeth.
Stayed 3 nights in Apr 2024
Response from Front Office Manager on 25 Apr,2024
Thank you for staying at Mitsui Garden Hotel Kyoto station.We are delighted that you have enjoyed your visit to our hotel.We apologize for the inconvenience caused by the low height of the sink in the bathroom. We will share your commentsThank you for your good rating to us and we are very happy to hear that you were impressed with our hotel. We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future.Front Office Manager

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Manager on 22 Apr,2024
Thank you for staying at Mitsui Garden Hotel Kyoto station.Thank you for your good rating to us and we are very happy to hear that you were impressed with our hotel. We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future.Front Office Manager

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to station. One can walk from Kyoto Train Station to the hotel. Missed not having windows that looked out.
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 18 Apr,2024
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Kyoto Station.We are very delighted to read that you were satisfied with our hotel's location.As you mentioned, the window in double room can not be opened because our hotel is located in the center of Kyoto city. Our hotel is surrounded by some buildings and opening window is limited due to protecting the privacy both of our guests and neighbors. We are very sorry for this inconvenience it may cause. The windows in Twin and Triple can be opened. We hope you will stay at that type of room in your next visit. Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Incredible location and nice room. Double check to see if you have a window though- we did not and were disappointed. You can’t beat the location!
Stayed 5 nights in Apr 2024
Response from Front Office Manager on 11 Apr,2024
Thank you for staying at Mitsui Garden Hotel Kyoto Station.We are very pleased to hear that you are satisfied with our location and rooms.We will continue to strive to provide services that are always from the viewpoint of our guests and make their stay more comfortable.We look forward to serving you again at Mitsui Garden Hotel Kyoto Station when you visit Kyoto.Mitsui Garden Hotel Kyoto StationFront Office Manager

10/10 Excellent

Dominik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I very much loved my stay here. Next to Osaka station, very conveniently located if you travel by train. The distance to nightlife, restaurants and clubs is about 2km, but easy to walk, or catch metro. The staff were amazing, even got a little birthday gift. Thank you! I can't wait to come stay again.
Response from Front Office Manager on 7 Apr,2024
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto station and taking your time to write a wonderful comment.We are very delighted to learn that you were satisfied with your stay. Especially thank you for your lovely comments about location and staff.We are glad to hear that you have enjoyed sightseeing a lot. As you know, our hotel is located at very convenient place to many sightseeing spots and easy access to public transportation such as city bus, train and subway. Nearest stations are just 3 minutes walking from our hotel. We are pleased to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. One of our key priorities is to provide the highest levels of service to our valuable customers.Thank you again for taking your time to leave a kind comment. It is always wonderful to find out our guests had a great time in Kyoto station. We look forward to welcoming you back in the near future.Front Office Manager

8/10 Good

Keiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from 宿泊支配人 on 8 Apr,2024
この度は三井ガーデンホテル京都駅前にご宿泊いただき誠にありがとうございます。また、お客様からのお褒めの評価を賜り、私どもも嬉しく存じます。今回の滞在は概ねご満足いただけたご様子で、安堵いたしました。今後も皆様に快適にお過ごしいただけるよう、サービスの向上、改善に努めて参ります。また京都にお越しの際には、ぜひ三井ガーデンホテル京都駅前をご利用くださいませ。次回お会いできることをスタッフ一同心よりお待ち申し上げております。三井ガーデンホテル京都駅前宿泊支配人

8/10 Good

Nisith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was convenient to not only transportation, but endless food options and shopping too!
Stayed 3 nights in Apr 2024
Response from Front Office Manager on 4 Apr,2024
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto station and taking your time to write a wonderful comment.We are very delighted to learn that you were satisfied with your stay. Especially thank you for your lovely comments about location.We are glad to hear that you have enjoyed sightseeing a lot. As you know. Our hotel is located near Kyoto Station, which is known as the entrance of Kyoto. If you come from an airport or other place in Japan, you can reach our hotel without getting lost. Moreover, you can easily visit various sightseeing spots with using buses and trains.Thank you again for taking your time to leave a kind comment. It is always wonderful to find out our guests had a great time in Kyoto station. We look forward to welcoming you back in the near future.Front Office Manager

8/10 Good

mengru

Liked: Cleanliness, staff & service
good location. staffs are very lovely and helpful.
Stayed 3 nights in Mar 2024
Response from Front Office Manager on 2 Apr,2024
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Station and taking the time to share your valuable comment with us. We are very delighted to learn that you were satisfied with your stay. Especially thank you for your lovely comments about location and staff. We share your comments among all staff.It is our great pleasure to know that you enjoyed our convenient location in the center of Kyoto City. Our hotel is located near Kyoto Station, which is known as the entrance of Kyoto. If you come from an airport or other place in Japan, you can reach our hotel without getting lost. Moreover, you can easily visit various sightseeing spots with using buses and trains.We are pleased to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. One of our key priorities is to provide the highest levels of service to our valuable customers.We hope your experience in Kyoto station has been memorable and would like to come back in the near future.Front Office Manager

10/10 Excellent

gerard, North Coogee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very user friendly. Very busy, especially for breakfast but very well managed. Close to the station and walkable to many sights & restaurants. Only one downside was the lack of a proper window in our room.
Stayed 4 nights in Mar 2024
Response from Front Office Manager on 2 Apr,2024
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Station and taking the time to share your valuable comment with us. We are very delighted to learn that you were satisfied with your stay. Especially thank you for your lovely comments about breakfast and location. We share your comments among all staff.As one of the biggest attractive points of our breakfast, we serve various kinds of Kyoto traditional dishes with plenty of fresh vegetables and ingredients from local farm by buffet style. Although some of our guests from overseas might feel their taste unaccustomed, we are really pleased to hear that you could enjoy having breakfast at our restaurant.We are glad to hear that you have enjoyed sightseeing a lot. As you know, our hotel is located at very convenient place to many sightseeing spots and easy access to public transportation such as city bus, train and subway. Nearest stations are just 3 minutes walking from our hotel. We apologize for the inconvenience regarding the room window. Since our hotel is located in residential area, the windows in some types of room cannot be opened for our guests’ and neighbors’ security. Although the window is frosted, these rooms can still get gentle light when you open the window shade. We would suggest staying in the room with openable window such as Twin or Triple for your next stay with us.We hope you will visit us again when you come back to Kyoto station.Front Office Manager

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to Kyoto Train Station. Rooms were clean, staff were friendly and breakfast buffet was great!
Stayed 1 night in Mar 2024
Response from Front Office Manager on 27 Mar,2024
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto station and taking your time to write a wonderful comment.We are so pleased to read your review that you fully enjoyed your stay with us.As you know, our hotel is located at very convenient place to many sightseeing spots and easy access to public transportation such as city bus, train and subway. Kyoto Station is just 3 minutes walking from our hotel. Guests and baggage service customers are also welcome to use the lounge space from 12:00 a.m. to 12:00 p.m. The hotel also offers complimentary coffee, tea, juice, and other beverages are available, as well as Kyoto sweets.We hope we will have an opportunity to welcome you back in the near future. Thank you again for your comment.

10/10 Excellent

Jamielee

Stayed 2 nights in Mar 2024
Response from Front Office Manager on 14 Apr,2024
Thank you for staying at Mitsui Garden Hotel Kyoto Station.We are also pleased to receive your complimentary evaluation of our hotel.We are relieved to hear that you were satisfied with your stay.We will continue to strive to improve and enhance our services so that everyone can enjoy a pleasant stay with us.We hope you will visit us again when you come to Kyoto, and we look forward to serving you at the Mitsui Garden Hotel Kyoto Station.All of us at Mitsui Garden Hotel Kyoto Station look forward to seeing you next time.Mitsui Garden Hotel Kyoto StationFront Office Manager

8/10 Good

Tak Yung

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very helpful to book dinner and help to deliver Amazon items to my room. Most importantly, they reacted quickly by lending me a WiFi connector after they learned that the speed in my room was slow. I really appreciated their response and willingness to improve.
Stayed 5 nights in Mar 2024
Response from Front Office Manager on 18 Mar,2024
Thank you for staying at Mitsui Garden Hotel Kyoto station.It is always wonderful to hear that you have been satisfied with the services we provide.It encourages us to maintain and improve our skills and services.In addition, our hotel is equipped with Wi-Fi throughout the hotel.In general, we think Wi-Fi will be available in all rooms, but if not, we also have a limited number of pocket Wi-Fi devices available.Once again, thank you very much for your time to review your recent experience at our hotel. We are looking forward to seeing you again in Kyoto, and hoping it will be soon.

8/10 Good

Ricky

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient as it is centre of the city and rail station.
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 17 Mar,2024
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Station and taking the time to share your valuable comment with us. We are so pleased to read your review that you fully enjoyed your stay with us.It is our great pleasure to know that you enjoyed our convenient location in the center of Kyoto City. Our hotel is located near Kyoto Station, which is known as the entrance of Kyoto. If you come from an airport or other place in Japan, you can reach our hotel without getting lost. Moreover, you can easily visit various sightseeing spots with using buses and trains.We hope we can create something you would be satisfied with by the time of your next visit. We hope we can welcome you back again in the near future.

10/10 Excellent

terrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very close to kyoto station, good breakfast, great helpful staff would stay here agian
Stayed 5 nights in Mar 2024
Response from Front Office Manager on 15 Mar,2024
Thank you very much for choosing us for your visit to Kyoto and taking the time to write a review.We are pleased to notice that the hotels is conveniently located to Kyoto Station by 3 min walk. In addition to this, our hotel is located in central of Kyoto so that is location is convenient for not only business but also sightseeing.Our on-site restaurant SAKI serves vaunted breakfast and is worth trying. They have wonderful buffet, mostly Japanese, partly Western.Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back should you consider a future visit. We are glad to hear that our staff took care of you very well.

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 11 Mar,2024
Thank you for choosing Mitsui Garden Hotel Kyoto Station from among a number of hotels and taking the time to review our hotel.We recognize that you were satisfied with your stay in our hotel.We certainly hope that your time at Mitsui Garden Hotel Kyoto Station was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

avtar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and hotel snd very helpful staff
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 6 Mar,2024
Thank you for choosing Mitsui Garden Hotel Kyoto Station for your recent stay in Kyoto. We greatly appreciate your feedback and are delighted to hear that you found our location excellent and our staff helpful. We will continue to strive for excellence in providing a pleasant experience for all our guests.

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic accomodation highly recommend.
Stayed 4 nights in Feb 2024
Response from Front Office Manager on 24 Feb,2024
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Kyoto Station.Your favorable comments have warmed our hearts and we will strive for excellence in our service.Again, thank you for your honest feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Kyoto in future.

10/10 Excellent

Daniel, Woodinville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent place to stay! You can walk off the train at Kyoto Station and be here in 5-10 minutes. The hotel is very clean, modern and nice. The staff were so helpful! I know about 10 words of Japanese... but fortunately the front desk staff could speak English well enough to make up for me. They told me how to get to nearby attractions and even where to find great food nearby (I walked 2 minutes to a great Ramen place!). The location is great for when you leave, too. After a night of walking around and exploring, and eating, it was great coming back to the room to get some sleep knowing I was so close to the station for my train in the morning. If I am back in Kyoto I will definitely stay here again.
Stayed 1 night in Feb 2024
Response from Front Office Manager on 21 Feb,2024
Thank you for choosing to stay at Mitsui Garden Hotel Kyoto Station and for sharing other reviewers in detail. We are also truly delighted to learn that you are satisfied with our staff's services. We are continuing to refine our services and skills. Your compliment encourages our high motivation to seeking best services.The location of our hotel is very central to everything and easy to access famous tourist spots so that its location is convenient for not only business but also sightseeing. Also, there are many restaurants and shops around our hotel and Kyoto Station so that you can enjoy shopping, eating and entertainment.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.

10/10 Excellent

Takashi

Stayed 1 night in Feb 2024
Response from 宿泊支配人 on 21 Mar,2024
この度は、三井ガーデンホテル京都駅前にご宿泊いただき、誠にありがとうございます。また、貴重なお時間を頂戴し、評価をお寄せいただきましたこと、重ねて御礼申し上げます。満点の評価を頂戴することができ、大変嬉しく存じます。今回の評価に恥じぬよう、今後も精進してまいります。またお近くにお越しの際は、当ホテルをご利用いただけますと幸いでございます。再びお目にかかれる日をスタッフ一同、心よりお待ち申し上げております。

10/10 Excellent

Kennedy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is modern and clean. Staff at the hotel are helpful and friendly. My hotel room has an asian decor feel. I like the way they styled the room. I would stay at again when im back in kyoto.
Stayed 1 night in Feb 2024
Response from Front Office Manager on 8 Feb,2024
Thank you for staying to Mitsui Garden Hotel Kyoto Station and we appreciate your detailed review of the hotel. We are delighted that you enjoyed staying with us and you were satisfied with the design of our hotel. We look forward to welcoming you back to the Mitsui Garden Hotel Kyoto Station.

10/10 Excellent

Chiyoung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Room was clean, and the location is perfect as well. For sure we will select this hotel again anytime we go to Kyoto.
Stayed 2 nights in Jan 2024
Response from Front Office Manager on 31 Jan,2024
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto station and taking your time to write a wonderful comment.We are very delighted to learn that you were satisfied with your stay. Especially thank you for your lovely comments about location. We share your comments among all staff.We are very pleased with that you have enjoyed staying with us and were satisfied with the room you have stayed.We are glad to hear that you have enjoyed sightseeing a lot. As you know, our hotel is located at very convenient place to many sightseeing spots and easy access to public transportation such as city bus, train and subway. Nearest stations are just 3 minutes walking from our hotel. We hope your overall experience in Kyoto station has been memorable and would bring you back to Kyoto station in the near future.Front Office Manager

10/10 Excellent

Zheng

Stayed 1 night in Jan 2024
Response from Front Office Manager on 20 Mar,2024
Thank you for staying at Mitsui Garden Hotel Kyoto station.We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guess feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to Mitsui Garden Hotel Kyoto Station in the near future.

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is good. Am Justin not a fan of dimly lit rooms
Stayed 1 night in Jan 2024
Response from Front Office Manager on 28 Jan,2024
Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Station. and high rating to our hotel. We hope this Kyoto trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment.We hope we will have an opportunity to welcome you back in the near future. Thank you again for your comment.Front Office Manager

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front office manager on 27 Jan,2024
Thank you for staying at Mitsui gardenhotel Kyoto station.And Thank you for your feedback regarding your stay while your busy schedul.We are glad to know that you enjoyed your stay with us. It is our great pleasure to know that you enjoyed our convenient location in the center of Kyoto City. Our hotel is located near Kyoto Station, which is known as the entrance of Kyoto. If you come from an airport or other place in Japan, you can reach our hotel without getting lost. Moreover, you can easily visit various sightseeing spots with using buses and trains.We look forward to welcoming you back again for your next trip to Kyoto.

10/10 Excellent

l

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful staffs.
Stayed 1 night in Jan 2024
Response from Front Office Manager on 24 Jan,2024
Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Station and high rating to our hotel. We are honored to receive perfect score for our staff's service.We will continue to make every effort to provide services that satisfy our customers.We hope this Kyoto trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment.

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Office Manager on 24 Jan,2024
Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Station and high rating to our hotel. We are very honored to receive a perfect score.We will continue to make every effort to provide services that satisfy our customers.We hope this Kyoto trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment.

10/10 Excellent

Xin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A home base for my Kyoto trip
Great location - transportation, shopping and dinning. Great hotel - Kyoto ambience throughout, tasty breakfast buffet and friendly staff.
Stayed 5 nights in Jan 2024
Response from Front Office Manager on 22 Jan,2024
Thank you very much for choosing Mitsui Garden Hotel Kyoto station for your recent stay in Kyoto and for your detailed comment on our hotel.We are glad to hear that you have enjoyed sightseeing a lot. As you know, our hotel is located at very convenient place to many sightseeing spots and easy access to public transportation such as city bus, train and subway. Nearest stations is just 3 minutes walking from our hotel. As one of the biggest attractive points of our breakfast, we serve various kinds of Kyoto traditional dishes with plenty of fresh vegetables and ingredients from local farm by buffet style.Furthermore,we are really pleased to hear that you could enjoy having breakfast at our restaurant.We are pleased to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel.We hope your experience in Kyoto station has been memorable and would like to come back in the near future.

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel in a great location.
Stayed 6 nights in Jan 2024
Response from Front Office Manager on 22 Jan,2024
Thank you for having stayed at Mitsui Garden Hotel Kyoto Station for your recent visit in Kyoto. We appreciate your fabulous comment on our hotel.It is our great pleasure to know that you enjoyed our convenient location in the center of Kyoto City. Our hotel is located near Kyoto Station, which is known as the entrance of Kyoto. If you come from an airport or other place in Japan, you can reach our hotel without getting lost. Moreover, you can easily visit various sightseeing spots with using buses and trains.We hope we can create something you would be satisfied with by the time of your next visit. We hope we can welcome you back again in the near future.

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Front desk manager on 20 Jan,2024
Thank you for staying to Mitsui Garden Hotel Kyoto Station and we appreciate your detailed review of the hotel. We are pleased to hear that you were satisfied with your stay. Your compliment encourages our high motivation to seeking best services.Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back should you consider a future visit.

8/10 Good

Xiaoning

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel is perfect.
Stayed 2 nights in Jan 2024
Response from Front Office Manager on 19 Jan,2024
Thank you for choosing Mitsui Garden Hotel Kyoto Station from among a number of hotels and taking the time to review our hotel.We are very delighted to learn that you were satisfied with the location of our hotel. It is very central to everything and easy to access famous tourist spots so that its location is convenient for not only business but also sightseeing. Let me stress once again, your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Kyoto Station.

10/10 Excellent

Ian

Stayed 2 nights in Jan 2024
Response from Front Office Manager on 18 Jan,2024
We appreciate giving a good rating on our hotel's review.We hope to welcome you back again at our hotel in not distant future. Front Office Manager

10/10 Excellent

Hua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to go to Kyoto station. But the room is very quite
Stayed 2 nights in Jan 2024
Response from Front Office Manager on 9 Jan,2024
Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Station and high rating to our hotel. We are very honored to receive a perfect score.We will continue to improve our services for the comfort of our guests.We hope this Kyoto trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment.

8/10 Good

Thomas, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Front Office Manager on 25 Dec,2023
We appreciate giving a good rating on our hotel's review.We trust that we can only further improve hotel services through guest feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to Mitsui Garden Hotel Kyoto Station in the near future.

10/10 Excellent

Wing Kin, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to Kyoto station and within walking distance to several of the city’s major attractions. Amenities are all up-to-date and the room is clear and spacious. Hotel staffs were generous in holding my luggage after checkout so I can explore more on my final day in the city. Definitely a great place to stay when visiting Kyoto.
Stayed 1 night in Dec 2023
Response from Front Office Manager on 16 Dec,2023
Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Station and high rating to our hotel. We are honored to receive numerous compliments on our staff's serves and other aspects of our hotel.As you mentioned, our hotel is very close to public transportation such as trains and buses and is very conveniently located for sightseeing and shopping.Please continue to use it for various purposes.We will continue to improve our services for the comfort of our guests.We hope this Kyoto trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment.

10/10 Excellent

Neal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front Office Manager on 16 Dec,2023
Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Station and high rating to our hotel. We are very honored to receive a perfect score.We will continue to make every effort to provide services that satisfy our customers.We hope this Kyoto trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment.

10/10 Excellent

Mervyn

Stayed 4 nights in Dec 2023
Response from Front Office Manager on 4 Jan,2024
Thank you for your perfect rating to us and we are very happy to hear that you were impressed with our hotel. We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future.

10/10 Excellent

Grace

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice hotel in Kyoto
Love this place, friendly staff , super clean room. Best hotel of the whole trip in Japan. Will definitely stay here on next trip I'm Kyoto.
Stayed 2 nights in Dec 2023
Response from Front desk manager on 14 Dec,2023
Thank you for staying to Mitsui Garden Hotel Kyoto Station and we appreciate your detailed review of the hotel. We are pleased to hear that you were satisfied with your stay. Your compliment encourages our high motivation to seeking best services.Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back should you consider a future visit.

8/10 Good

Sing Yee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Front Office Manager on 12 Dec,2023
Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Station. and high rating to our hotel. We hope this Kyoto trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment.

10/10 Excellent

Abraham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Front Office Manager on 8 Feb,2024
Thank you for your stay at Mitsui Garden Hotel Kyoto Station. We are glad to hear that you have satisfied your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Kyoto Station was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

Hwa-Keng

Stayed 6 nights in Nov 2023
Response from Front Office Manager on 24 Dec,2023
Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Station and high rating to our hotel. We are very honored to receive a perfect score.We will continue to make every effort to provide services that satisfy our customers.We hope this Kyoto trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
The area was very noisy, even with windows and blinds closed. People in neighboring rooms could also be heard.
Stayed 4 nights in Nov 2023
Response from Front Office Manager on 5 Dec,2023
Thank you for staying at Mitsui Garden Hotel Kyoto station.It is a disappointment for us, too, that we could not provide you a stay which would meet your expectations.As a hotel that, we work to create the environment where our guests can stay comfortably. Therefore we take your comment seriously.We would like to create the best environment possible for all our guests in order to enjoy this beautiful city at full. If you encounter a problem of any sort during your stay, please do not hesitate to talk to us at the reception. We are always happy to help our guests.We truly appreciate your detailed review of our hotel.Once again, thank you very much for your time to review your recent experience at our hotel. We are looking forward to seeing you again in Kyoto.Front Office Manager

10/10 Excellent

Suk Fan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location; clean and comfortable
Stayed 3 nights in Nov 2023
Response from Front Office Manager on 1 Dec,2023
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto station and taking your time to write a wonderful comment.It is our great pleasure to know that you enjoyed our convenient location in the center of Kyoto City. Our hotel is located near Kyoto Station, which is known as the entrance of Kyoto. If you come from an airport or other place in Japan, you can reach our hotel without getting lost. Moreover, you can easily visit various sightseeing spots with using buses and trains.We hope your visit this time has been memorable and you would like to come back again in the near future.

8/10 Good

See Fawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern , and super convenient
Stayed 3 nights in Nov 2023
Response from Front Office Manager on 21 Nov,2023
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto station and taking your time to write a wonderful comment. We are very pleased with that you have enjoyed staying with us and were satisfied with the room you have stayed. It is our great pleasure to know that you enjoyed our convenient location in the center of Kyoto City. Our hotel is located near Kyoto Station, which is known as the entrance of Kyoto. If you come from an airport or other place in Japan, you can reach our hotel without getting lost. Moreover, you can easily visit various sightseeing spots with using buses and trains. We hope you will visit us again when you come back to Kyoto station.Front Office Manager

10/10 Excellent

KWEK

Liked: Cleanliness, staff & service, property conditions & facilities
Great location just beside Kyoto station.
Stayed 5 nights in Nov 2023
Response from Front Office Manager on 20 Nov,2023
Thank you for choosing to stay at Mitsui Garden Hotel Kyoto Station and for sharing other reviewers in detail. As you know, we have good access to the public transportations such as train, subway and bus within 3-5minutes by walk. Any guests who visit our hotel either on sightseeing or on business, get an easy access to most of the places. Let me stress once again, your feedback is truly valuable. Thank you again and hope to welcome you back at Mitsui Garden Hotel Kyoto Station.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Room was a bit challenging to cool at night. Also, no view out the window of our room.
Stayed 2 nights in Nov 2023
Response from Front Office Manager on 18 Nov,2023
Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Station and high rating to our hotel. We are very honored to receive a perfect score.We will continue to make every effort to provide services that satisfy our customers.However, we apologize for the inconvenience caused by the windows and other in-room facilities.The concept room in which you stayed is a frosted glass room with a window that cannot be opened or closed.Instead, the guest rooms are decorated in a way that gives the guests a sense of Kyoto-like atmosphere.We are very sorry that we could not meet your expectations due to our lack of explanation, but we hope you will forgive us.For the use of air conditioning, we can visit your room and assist you directly on how to use the air conditioning.If you have any concerns during your stay, please feel free to contact the front desk staff.We take your comments seriously and will continue to work hard to provide you with the best service possible.We are looking forward to welcoming you back again on your future trip to Kyoto.Thank you again for your comment.

10/10 Excellent

Chinho

Liked: Cleanliness, staff & service, property conditions & facilities
Close to station Easy dinning shopping
Stayed 3 nights in Nov 2023
Response from Front Office Manager on 12 Nov,2023
Thank you for staying at Mitsui Garden Hotel Kyoto station.We are so pleased to read your review that you fully enjoyed your stay with us.The location of our hotel is very central to everything and easy to access famous tourist spots so that its location is convenient for not only business but also sightseeing. Also, there are many restaurants and shops around our hotel and Kyoto Station so that you can enjoy shopping, eating and entertainment.Let me stress once again, your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Kyoto Station.

10/10 Excellent

Jana Sophia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out of the four hotels we stayed at in Japan, the Mitsui Garden hotel in Kyoto is the best one. They raised the bar high and now we expect all hotels to be like Mitsui. I will stay there again if I ever go back to Kyoto.
Stayed 4 nights in Nov 2023
Response from Front Office Manager on 10 Nov,2023
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto station and taking your time to write a wonderful comment. We are pleased to hear about good comments and we are pleased that you enjoyed your time at our hotel. Your wonderful words are an encouragement to our staff.We will continue to provide our customers with memorable service.We hope we will have an opportunity to welcome you back in the near future. Thank you again for your comment.Front Office Manager

10/10 Excellent

Candice

Stayed 4 nights in Oct 2023
Response from Front Office Manager on 10 Nov,2023
Thank you for staying to Mitsui Garden Hotel Kyoto Station and we appreciate your detailed review of the hotel. Let me stress once again, your feedback is truly valuable. Thank you again and hope to welcome you back at Mitsui Garden Hotel Kyoto Station.

8/10 Good

mari, Saugus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is close to the train station so dining was not an issue.
Stayed 2 nights in Nov 2023
Response from Front Office Manager on 6 Nov,2023
Thank you for staying at Mitsui Garden Hotel Kyoto station.Thank you very much for having stayed at Mitsui Garden Hotel Kyoto station for your recent visit in Kyoto. We appreciate giving a good rating on our hotel's review.We hope to welcome you back again at our hotel in not distant future.

10/10 Excellent

Maxwell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Front Office Manager on 23 Oct,2023
Thank you for your perfect rating to us and we are very happy to hear that you were impressed with our hotel. We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future. Front Office Manager