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Reviews of Riverside Inn

2.5 out of 5
Riverside Inn
56 North Shore Rd, Lake Cowichan, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 134 out of 269 reviews" "
Rating 8 - Good. 91 out of 269 reviews" "
Rating 6 - Okay. 27 out of 269 reviews" "
Rating 4 - Poor. 11 out of 269 reviews" "
Rating 2 - Terrible. 6 out of 269 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Gerrie on 8 May,2024
We are so pleased you are happy with your stay here Thank you for taking your time to let us know.Kind RegardsGerrie

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
River view! Beautiful.
Stayed 1 night in Apr 2024
Response from Nat on 23 Apr,2024
Thanks so much for the review, Carolyn! We're pretty fond of the view our selves. Can't wait to have you back again!

10/10 Excellent

jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient.
Stayed 1 night in Mar 2024
Response from Nat on 23 Apr,2024
We're always here when you need us! Thanks for the 5/5, Jason! Hope to see you again soon!

8/10 Good

Huiyong

Liked: Cleanliness, staff & service, property conditions & facilities
clean and Comfortable.
Stayed 1 night in Apr 2024
Response from Gerrie on 6 Apr,2024
So pleased you enjoyed your stay with us. Thank you for taking your time to let us know.Kind RegardsGerrie

10/10 Excellent

Lorne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gerrie on 3 Apr,2024
Thank you for taking your time to comment on your stay with us. we appreciate your favourable comments.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Gerrie on 21 Feb,2024
So pleased you were happy with your time here Hope to see you in the near future

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel on the river with pub. try and get a river view room or you face the street
Stayed 1 night in Feb 2024

8/10 Good

keichi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

6/10 Okay

Thomas

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

corey

Stayed 1 night in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
...
Stayed 2 nights in Nov 2023

10/10 Excellent

Christopher

Liked: Amenities, property conditions & facilities
Everything was perfect start to finish. Best accommodations in town easily.
Stayed 1 night in Nov 2023
Response from Daryn on 23 Nov,2023
Hello Christopher!Thank you so much for taking the time to write us a review, we are truly so glad you enjoyed you'r stay, and really hope to see you again soon! :)

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Daryn on 18 Nov,2023
We are so happy to hear you enjoyed you'r stay, thank you so much for taking the time to write a review!

8/10 Good

Kevin

Stayed 1 night in Nov 2023

6/10 Okay

alison

This is an older-style hotel. The room was nice with a view of the river, but it was expensive for what you got.
Stayed 1 night in Oct 2023
Response from Riverside Inn Staff on 13 Oct,2023
Thanks for staying with us..Hope we see you again in he future

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Gerrie on 10 Oct,2023
So pleased you enjoyed your stay with us, Thank you for taking your time to comment

10/10 Excellent

Callum

Stayed 1 night in Sep 2023
Response from Riverside Inn Staff on 31 Oct,2023
Thank you for taking the time to provide a ratingKind regards

4/10 Poor

Justin

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I stayed in room 7 and unfortunately found bed bugs in my sheets.
Stayed 1 night in Sep 2023
Response from Gerrie on 20 Sept,2023
We are extremely sorry for this. We appreciate your bringing it to our attention so we will deal with it immediately. We have never experienced this problem.in the past.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff - very welcome and looked after us Thank you!
Stayed 1 night in Sep 2023
Response from Riverside Inn Staff on 18 Sept,2023
Thank you for your rating!

2/10 Terrible

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very well appointed. The rooms were “fresh” and attractively furnished. The bathroom fixtures were new and modern. Overall, one of the nicest small hotels in the area.
Stayed 1 night in Sep 2023
Response from Gerrie on 16 Sept,2023
We're happy you stayed with us and enjoyed yourselfThank you for taking the time to let us know

10/10 Excellent

Pam

Business traveller
Liked: Amenities
The check-in after reception hours in the bar was great, the server was so lovely, and helpful. The room was very clean and comfortable, overall it was a really great stay!!
Stayed 1 night in Sep 2023
Response from Gerrie on 16 Sept,2023
Thank you for staying with us We are happy you enjoyed yourself Thank you for taking the time to let us know.

4/10 Poor

Maureen

Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from Riverside Inn Staff on 18 Sept,2023
We would love to hear any feedback you may have for us

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Gerrie on 20 Aug,2023
Very pleased you enjoyed your stay with us Thank you for taking your time to comment.Kind RegardsGerrie & Ashley

10/10 Excellent

Carina

Stayed 1 night in Aug 2023
Response from The Riverside Inn on 11 Sept,2023
Thanks for the 5/5 rating! We appreciate your time

8/10 Good

Alexandra Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is quite nice, it is by the river and I had a balcony facing the river. The room was complete with a kitchen and everything you need in it. The staff was friendly, there is lots of parking and you are close to a lot of things. Only thing is there is no elevater.
Stayed 1 night in Aug 2023
Response from Ashley on 29 Aug,2023
Thank you for taking the time to review your stay.

8/10 Good

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot, lovely staff, everything we needed. Just woke up from siren outside. Probably doesn’t happen every night, but because of the state of emergency the province is in, firefighters on alert
Stayed 1 night in Aug 2023
Response from Riverside Inn Staff on 29 Aug,2023
Thanks for your rating!We appreciate it.Yes the alarm does not happen every night it can be disturbing in the night but you are correct regarding alerting the fire fighters.

8/10 Good

Zachary

Stayed 1 night in Aug 2023
Response from Riverside Inn Staff on 11 Sept,2023
We appreciate your stay and the time you took to give us a rating!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pub!
Stayed 1 night in Aug 2023
Response from Riverside Inn Staff on 17 Aug,2023
Thank you for the rating we appreciate your time!

8/10 Good

Ricky

Travelled with family
Liked: Staff & service, property conditions & facilities
The staff were friendly, courteous and willing to help when needed. Great location, room was in decent condition. Beds were comfortable.
Stayed 3 nights in Aug 2023
Response from The Riverside Inn on 29 Aug,2023
We appreciate your time and effort in reviewing your stay.Kind regardsAshley.

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Central. Nice rooms. Comfortable beds
Stayed 2 nights in Aug 2023
Response from Gerrie on 14 Aug,2023
Thank you for staying with us. Happy you were comfortableKind RegardsGerrie

8/10 Good

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Riverside Inn Staff on 2 Aug,2023
We appreciate you taking the time for rating your stay.Kind regards

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Its unfortunate that expedia booking was not correct but fortunately the staff on site was able to accommodate and went over and above. Don't trust expedia to get the booking right call and book directly with location. Recommended by staff
Stayed 1 night in Jul 2023
Response from Gerrie on 24 Jul,2023
Thank you for taking the time to comment on your stay with us. We are happy we could make everyone comfortable.Hopefully we may see you in the future. Kind regardsGerrie and Ashley

10/10 Excellent

Sergio

Stayed 1 night in Jul 2023
Response from Riverside Inn Staff on 21 Jul,2023
Thank you for the lovely we rating! we appreciate your time and efforts in doing so!

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely convenient stay for our annual tubing trip, complete with their own dock and restaurant to feed us hungry bears after!
Stayed 1 night in Jul 2023
Response from Riverside Inn Staff on 11 Sept,2023
Thanks for taking the time to rate your stay

6/10 Okay

Trijntje

Travelled with partner
Disliked: Cleanliness
The good: convenient to walk to things, cafe and pub on property, front desk was nice when they were there, back deck area was really lovely, A/C in room worked well. The bad: bathroom was dirty (shower curtain liner was filthy, hair in tub, floor was sticky), music noise from pub until past midnight, right on the main corner of town so lots of outside noise including everyone who stands around chatting after they leave the pub, no microwave in room, ice machine broken (but they gave us small amounts from the pub when asked). We didn't hate our time here, we just didn't find our hotel room to be the refuge we hoped. This is a "beach community" where standards are usually different (and much lower), where we've stayed at worse places than this. I don't think there are many options, either, so I would probably return if I wanted to be in lake Cowichan, but with lower expectations
Stayed 2 nights in Jul 2023
Response from Ashley on 20 Jul,2023
We are very accommodating to our guests. If any of this was brought to our attention in person at the time, We would have put you in a different room and addressed the situation(s) right away. Kind regards.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and very clean and comfortable
Great location , lovely service - we were allowed to check in early . Good bike storage and right next to a lovely bar
Stayed 1 night in Jul 2023
Response from Gerrie on 11 Jul,2023
Thank you for letting us know you were happy with your accommodations and the bike storage worked out for you!Kind Regards, Gerrie

10/10 Excellent

Shandy-Lee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the room, location and the front lady was the sweetest! Thanks for the stay :)
Stayed 1 night in Jul 2023
Response from Gerrie on 8 Jul,2023
Thank you for staying with us..So pleased you were happy with your roomKind Regards,Gerrie

8/10 Good

Krystal

Travelled with group
Liked: Cleanliness
Great place will be back
Stayed 1 night in Jul 2023
Response from Gerrie on 8 Jul,2023
So pleased you enjoyed your time here. Look forward to seeing you again!

10/10 Excellent

Petr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Riverside Inn Staff on 13 Jul,2023
Thanks for your rating! We hope to see you again soon.

10/10 Excellent

Bryan

Stayed 1 night in Jul 2023
Response from Riverside Inn Staff on 27 Jul,2023
Thank you for your rating!

10/10 Excellent

Carissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Emil

Stayed 1 night in Jun 2023
Response from Ashley on 20 Jul,2023
We appreciate the rating, please call us directly with any feedback you may have to better your experience

10/10 Excellent

Malcolm, Kelowna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a few minor issues with the room however the management team was very responsive and over the top in looking after us. Extremely pleased that there still exists customer service like that.
Stayed 1 night in Jun 2023
Response from Gerrie on 23 Jun,2023
Thank You for staying with us and taking time to comment on your experience. We enjoyed having you.Kind regards,\Gerrie

8/10 Good

Allan

Good location Noisy bar heard from room
Stayed 2 nights in Jun 2023
Response from Riverside Inn Staff on 27 Jun,2023
We are glad you enjoyed the location! As for the noise it is our busy season, but sorry for the inconvenience

10/10 Excellent

Alexey, Laurel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice historical place. Convenient parking. Lively pub. Suite is great. Kitchen is well equipped. Renovated. Worth the money. Timmi across the street.
Stayed 1 night in Jun 2023
Response from Ashley on 15 Jun,2023
Thank you very much for the review! We are so happy you enjoyed the family suite, Its a very desirable rental!see you next time!

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Riverside Inn Staff on 14 Jun,2023
Thank you for your rating!See you next time!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
We had one night in this hotel and we arrived after check-in was closed. Had to go check-in with the waitress in the restaurant which took a little bit effort but was ok overall. It was a bit eerie given that we didn't see anyone else in the hotel or any staff after that point. It was comfortable and quiet and very centrally located.
Stayed 1 night in May 2023
Response from Ashley on 13 Jun,2023
Thanks for the review of your stay. We are a small chain hotel and our front desk closes at 5 pm but have emergency after hours staff across the street if anything transpired. We leave out guest check ins with the pub staff as we are all one building. Sorry for any confusion we are glad you where comfortable in your room, Kind regards

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant staff. Excellent beds.
Stayed 2 nights in Jun 2023
Response from Ashley on 13 Jun,2023
Thank you for the kind words!See you next time

8/10 Good

Claudine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice cozy place on river with dock to have closer look. Cafe offers brunch on weekends and had good food, nice staff. Right in town so you can easily walk to any shop, cafe or restaurant. Very convenient.
Stayed 3 nights in May 2023
Response from Gerrie on 23 May,2023
Thanks for staying with us..Very pleased you enjoyed yourselfKind RegardsGerrie