Lake Shinsei

We enjoyed our welcome drink and the location. They were also able to get us into our room early.

I can't begin to say enough good things about this hotel. From pre-trip and helping me arrange airport pickup to my arrival at the airport to my stay, I was treated with the ultimate white-glove service where everyone was kind, incredibly helpful and and so attentive, I never want to stay anywhere else in Tokyo again. The staff are incredibly helpful and speak English; eager to help when you need a taxi and incredibly accommodating, making your experience feel catered and truly tailored to you. With the location not being super close to a train station, it was amazing having a taxi outside ready everyday that could take us to the train or wherever else we needed to go. The hotel itself is a bus stop, as well. The grounds are impeccable and the scent of camellia throughout the property is lovely. The design is grand with history throughout on display and ornate details that make you feel you're truly somewhere special. We dined at one of the restaurants and not only was the same amazing service present, I had the best onion gratin soup I've ever tasted. The cloud mist show is beautiful and runs often. Really amazing property and people! We already booked a return stay in December, we loved it so much!

We had an amazing stay. The hotel was clean and luxurious. Bedrooms were cosy and beds super comfortable. However, although the room area was utilised well, once suitcases were there was not much space to move around. The two breakfast options were delicious (Japanese style and western buffet). The staff were extremely polite and helpful.