Exterior

Reviews of Stayable Lakeland

2 out of 5
Stayable Lakeland
4645 N Socrum Loop Rd, Lakeland, FL

Reviews

5.2
Rating 10 - Excellent. 97 out of 750 reviews" "
Rating 8 - Good. 132 out of 750 reviews" "
Rating 6 - Okay. 141 out of 750 reviews" "
Rating 4 - Poor. 113 out of 750 reviews" "
Rating 2 - Terrible. 267 out of 750 reviews" "

5.4/10

Cleanliness

6.2/10

Staff & service

4.6/10

Amenities

5.0/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

8/10 Good

Mario

Business traveller
Liked: Staff & service, amenities
The exterior surrounding could use some work ,the sidewalks and pavement could use some scrubbing, pressure Cleaning etc
Stayed 1 night in Apr 2024
Response from Mitch on 27 Apr,2024
We appreciate your feedback concerning the exterior surroundings of our property. Maintaining a clean and well-presented environment is a priority for us, and we apologize for any inconvenience you experienced. Your comments have been noted, and we will take immediate steps to address them, including thorough scrubbing and pressure cleaning of the sidewalks and pavement. Thank you for bringing this to our attention, and we hope to welcome you back for an improved experience in the future.

8/10 Good

Mary

Travelled with partner
Disliked: Property conditions & facilities
The hotel was not up to standards. It was more like a place for homeless people's i didn't feel to safe
Stayed 1 night in Apr 2024
Response from Jr on 21 Apr,2024
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your words and see how we can improve things. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

10/10 Excellent

Mario

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inside the rooms are very nice .But if i was someone just passing by and wanted a room suddenly, looking at the building solely passing i might just drive by and not stop .
Stayed 1 night in Apr 2024
Response from Mitch on 18 Apr,2024
Thank you for your feedback! We're glad to hear that you found the rooms to be very nice. We appreciate your observation about the building's exterior and will certainly take it into consideration. We strive to create a welcoming atmosphere both inside and out, and we'll look into ways to enhance the external appeal to ensure that guests passing by feel encouraged to stop and explore further. Your input is valuable to us, and we hope to have the opportunity to welcome you back in the future.

6/10 Okay

Glaicon

Liked: Staff & service
Disliked: Cleanliness
Check in was easy and quick. Ken, at the reception, was awesome! Friendly and professional. Property location was not the best. Room although clean, smell heavily of smoking.
Stayed 2 nights in Apr 2024
Response from Jr on 14 Apr,2024
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

6/10 Okay

Brittany

Stayed 1 night in Mar 2024
Response from Mitch on 17 Mar,2024
Hi Brittany, Thank you for your feedback. Your satisfaction is important to us, and we'd like to learn more about how we can improve. Could you please provide us with further details or suggestions on how we can make your next stay more enjoyable? Your insights are valuable, and we're committed to addressing any concerns you may have. Thank you for choosing to stay with us!

4/10 Poor

Terell

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The property had roaches, the staff seemed to consist of 1 person.
Stayed 4 nights in Mar 2024
Response from Jane B. on 15 Mar,2024
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay . We are taking steps to address any staffing challenges to ensure that our guests receive the level of service they deserve.We appreciate your feedback as it helps us to improve and provide better experiences for our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was in really bad conditions. Room #221 was full of German roaches . Please contact me please
Stayed 1 night in Mar 2024
Response from Jane B. on 15 Mar,2024
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced during your stay in our room. It is unacceptable for our guests to encounter pYour satisfaction is important to us, and we are committed to resolving this matter. Once again, we apologize for the inconvenience, and we appreciate your understanding and cooperation in this matter.

4/10 Poor

Erica

Stayed 1 night in Mar 2024
Response from Jr on 31 Mar,2024
Thank you so much for taking the time to provide your feedback. We apologize again for the inconvenience and would love to know more about what happened. Since it is our priority to ensure our guests' safety and provide you with better service. Please DM us; we'll do our best to make things right. Thank you for staying with us.

2/10 Terrible

Marco, Spring Valley

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
That was roaches all over the room And the floor was wet everyday , pool was closed all day , no iron . Really really messy . SMH , the worst I’ve ever had
Stayed 3 nights in Feb 2024
Response from Jr on 4 Mar,2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Lydmari

Travelled with family
I didn’t bother to arrive the property,,, How can be possible that in two different days I tried to contact Front Desk (on regular business hours)? And no answer from them. The hotel did made all charges on arrival day AM, which I don’t mind. What did pissed me off is to be charged in advance for the security deposit… without having arrived to the property. Finally, somebody called me at 11pm to hurry up for arrival… I did not show off. Probably I will lose the total charges… so consider that a donation on my behalf to sustain your operation. Deposit must be returned to my account.
Stayed 3 nights in Feb 2024
Response from Mitch on 20 Feb,2024
Thank you for taking the time to provide your feedback and we apologize for the inconvenience. Your feedback is important to us since we're always looking for ways to make our services better. We will be looking closely at what you've said and see how we can improve things in the future. Thank you

6/10 Okay

Lanee

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
It was okay for what it was but the pictures did not look like what they have posted. They expected one floor lamp to light up the whole room.
Stayed 4 nights in Dec 2023
Response from Jr on 19 Feb,2024
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your words and see how we can improve things. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice to be comfortable for a bit.
Stayed 6 nights in Feb 2024
Response from Jr on 20 Feb,2024
On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. Since it is our top objective to make sure that our guests are comfortable and receive excellent service, your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

10/10 Excellent

Art

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. Absolutely no complaints there. The only issue is the amount of cigarette butts outside our room. I know that this is an ongoing problem but it should be taken care of on a daily basis. We have been here for 4 days now and no one has cleaned the parking lot or the cigarette butts. I give 5 stars everywhere except the lot.
Stayed 4 nights in Feb 2024
Response from Jr on 6 Feb,2024
On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your words and see how we can improve things. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
New management is working hard.
Stayed 3 nights in Jan 2024
Response from Jr on 4 Feb,2024
On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. Since it is our top objective to make sure that our guests are comfortable and receive excellent service, your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.

2/10 Terrible

Keeno

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Jr on 29 Jan,2024
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.

2/10 Terrible

Ryan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2024
Response from Jr on 25 Jan,2024
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.

2/10 Terrible

Consuela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very unprofessional
No tissue once you booked in they treat you like a resident that been there for years you get no more tissue you pay for extra sheets and towels and wash clothes
Stayed 6 nights in Jan 2024
Response from Mitch on 22 Jan,2024
Dear Consuela, Thank you for taking the time to provide your feedback and we apologize for the inconvenience. To offer our guests the best rate, we provide linen/towel exchange as an add-on service (not included in your base rate). We're constantly trying to improve our services, so your input is valuable. We will be looking closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terrible

Irrael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Jr on 11 Jan,2024
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.

4/10 Poor

steven

Disliked: Property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Jr on 1 Jan,2024
Thank you so much for taking the time to provide your feedback. We apologize again for the inconvenience and would love to know more about what happened. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Please DM us; we'll do our best to make things right. Thank you for staying with us.

2/10 Terrible

Marcy

Travelled with family
Disliked: Amenities
Good luck finding anyone at front desk doors usually locked no hours posted. Roach infestation. Electric would go off whenever we would use the microwave. Is a cheap place to stay but don’t expect Anything extra at all! It’s not a regular hotel!!!!!!!!
Stayed 2 nights in Nov 2023
Response from Mitch on 11 Nov,2023
Dear Marcy, Thank you for taking the time to provide your feedback and we apologize for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We will be looking closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terrible

Katelyn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty and not worth any penny spent. Roaches and termites all over, my feet were black after walking on the floors, dirty towels, broken appliance and fixtures. Mold and water damage. Parking lot destroyed and full of potholes. Staff was never at desk and never answered calls. Fridge was not working so all our food went bad. We had to leave early for a family death and the reservation desk refused to refund me. Worst place ever.
Stayed 2 nights in Oct 2023
Response from JR on 22 Oct,2023
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

2/10 Terrible

Wanda, bronx

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
As soon as I arrived to the area and mind u it was day time, I felt very uncomfortable and unsafe. When I finally went to the room to sleep I had to leave because there was bugs on the bed and floor.
Stayed 7 nights in Oct 2023
Response from Mich on 13 Oct,2023
Thank you for bringing this issue to our attention. The safety and security of our guests is always our top priority. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope you will see the improvement and enjoy your time with us.

8/10 Good

Susannah

Stayed 5 nights in Oct 2023
Response from Mitch on 13 Oct,2023
Thank you for the positive feedback, it means a lot to us. We're constantly trying to improve our services, so your input is valuable. Thank you for staying with us.

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from JR on 11 Oct,2023
Thank you for the positive feedback, it means a lot to us. We're constantly trying to improve our services, so your input is valuable. Thank you for staying with us.

2/10 Terrible

Marcy

Stayed 7 nights in Sep 2023
Response from JR on 24 Oct,2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Please DM us; we'll do our best to make things right. Thank you for staying with us.

8/10 Good

Jaime

Stayed 3 nights in Sep 2023
Response from JR on 22 Oct,2023
Thank you for the positive feedback, it means a lot to us. We're constantly trying to improve our services, so your input is valuable. Thank you for staying with us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most Horrible Thing Ever Experienced
This was my first time in Tampa, I flew from Washington State for almost 7 hrs. After getting in I had to do a bunch of things including getting my rental etc. So I was TIRED, I saw that they had early check in options available and I wanted to take advantage of that since it was 7 something in the morning and my check in according to them will be 4pm. When I went to the property first thing I noticed that this place was really RUN DOWN. Looks NOTHING LIKE THE PHOTOs. It was a mess, garbage everywhere, people outside smoking, it was so scary. A bunch of guys there shirtless just hanging around smoking at their doors. I then went to find the front office, which was locked and look like it had been out of service. It was a horrible mess inside. I went back to my car and sat until 12 midday, went back to the reception desk DOORS STILL CLOSED. No worker on property AT ALL. There was a number to call, I CALLED AND CALLED AND CALLED. No one picked up. At this point I was exhausted and drained, I asked someone about the front desk and his response was they don’t come here on weekends. I’m like what?! Anyways I called HOTELS.com and told them my issue they tried calling the property and to know avail. Sent emails and no response. It was a MESS. That place is so run down by my experience I WOULD NOT RECOMMEND A SOUL. They are unprofessional to say the least. DO NOT GIVE THEM YOUR MONEY. I paid for 4 nights didn’t stay there didn’t check-in and they refuse to give me ANYTHING.
Stayed 4 nights in Sep 2023
Response from Jr on 24 Sept,2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

8/10 Good

kelly

After viewing some reviews about the property I was a bit apprehensive about staying there. But upon arrival and checking in, my room was clean and bug free. Not even a fly or ant anywhere. The office area was under construction as well as some areas on the property. The only negative I have is the musty odor coming from the A/C unit in the room. The maintenance crew were helpful and friendly. Helped me out with the tv remote which turned out not to be the correct one for that tv.
Stayed 4 nights in Sep 2023
Response from Jr on 19 Sept,2023
On behalf of our team, thank you for the positive feedback. It's well appreciated here, we're happy we met your expectations and it means a lot to us. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

6/10 Okay

Richard

Liked: Staff & service, room comfort
toilet leak,
Stayed 3 nights in Sep 2023
Response from JR on 9 Sept,2023
We apologize once more for the unpleasant experience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure the safety of our guests and to provide you with better service, we always check into the issues raised. Thank you for staying with us.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sketchy and skunky
Front desk is never staffed. Room was not very clean and stunk like marijuana. Very sketchy place.
Stayed 3 nights in Aug 2023
Response from Mitch on 2 Sept,2023
Thank you for taking the time to share your experience with us. We take guest feedback very seriously, and it is disconcerting to hear that you did not enjoy your stay with us. What you described certainly does not meet the standard we set forth, and I am truly sorry that we did not meet your expectations. Should you have any issues in the future you may call or text our Guest Service Agents to better assist you. Thank you for staying with us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't Know Where to Start
Don't even know where to start. I have never stayed in a hotel that was even close to being as terrible on all aspects of my stay as here. Supposed to stay 2 nights, left after the first night, I forfeited my second night due to the terrible conditions and registered at another hotel. I had to wait three hours for my room to be cleaned for me to occupy. When I was finally given the room it was a sloppy mess: the floor was still dirty and sticky everywhere, the bathroom floor was soaking wet with pubic hairs all over the floor, the toilet would not stop running, the coating on the bathtub was peeling off the entire tub, only three small lights in bed area with one of the lamp bulbs burnt out, and the worst aspect was there were roaches everywhere, I killed 7-8 during the time I was there...Tuesday night thru Wednesday at 2 PM when I left. There were more that got away from me. There were numerous people actually living there for extended time that seemed to be on some kind of assistance program. They did not bother me but they were just hanging around the building and parking lot area at all hours. I did not have a very secure feeling at all. Very understaffed and disorganized not able to handle the daily operations without a lot of confusion. I will have nightmares of this place for some time to come. Sleep in your car if necessary before you decide to sleep at this place!
Stayed 2 nights in Aug 2023
Response from Mitch on 2 Sept,2023
Thank you for taking the time to share your experience with us. We take guest feedback very seriously, and it is disconcerting to hear that you did not enjoy your stay with us. What you described certainly does not meet the standard we set forth, and I am truly sorry that we did not meet your expectations. Should you have any issues in the future you may call or text our Guest Service Agents to better assist you. We will use this feedback to make us better and to ensure this doesn’t happen again. Thank you for staying with us. We hope you have a great rest of your day!

6/10 Okay

Jason

Stayed 7 nights in Aug 2023
Response from Mitch on 2 Sept,2023
Thank you for taking the time to share your experience with us. Your experience in our property is our topmost priority. Can you please provide further feedback on the basis of your rating? Without your feedback, we would not be able to continue to strive for excellence. We hope you have a great rest of your day!

2/10 Terrible

Emily

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dont go there, save your $$
Stayed 2 nights in Aug 2023
Response from Mitch on 2 Sept,2023
Hello Emily, Thanks for sharing your valuable feedback! Is there anything in particular that you didn't like? We'd love to know more. Thank you for staying with us!

8/10 Good

Kenson

Liked: Amenities
Disliked: Property conditions & facilities
The room could use some work and they was roaches in the room…
Stayed 12 nights in Aug 2023
Response from Mitch on 2 Sept,2023
We are so sorry to learn that you did not find the room to your satisfaction. We strive to provide the best service to our guests, but we fall short of the same sometimes. Thank you for taking the time to share your experience with us. Without your feedback, we would not be able to continue to strive for excellence. We hope you have a great rest of your day!

10/10 Excellent

Anita

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious and very quiet and great staff and nice pool and in house laundry mat so it's great experience
Stayed 9 nights in Aug 2023
Response from Mitch on 28 Aug,2023
Hi Anita, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. We hope to see you soon.

2/10 Terrible

Francisco

Stayed 5 nights in Aug 2023
Response from Mitch on 2 Sept,2023
Hi Francisco, your experience in our property is our topmost priority. Can you please provide further feedback on the basis of your rating? We'd love to know more. Thank you for choosing Stayable Suites and we hope to see you soon.

2/10 Terrible

William

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Jr on 7 Aug,2023
Thank you for taking the time to leave your feedback! We're sorry to hear that you had a bad experience and would love to know more about what happened. Please DM us, and we'll do our best to make things right

6/10 Okay

MAS

----
Stayed 8 nights in Jul 2023
Response from MS on 6 Aug,2023
Hello there, your experience in our property is our topmost priority. Can you please provide further feedback on the basis of your rating? Thank you for choosing Stayable Suites and we hope to see you soon.

2/10 Terrible

matthew

Stayed 6 nights in Jul 2023
Response from JR on 27 Aug,2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us, and we'll do our best to make things right. Thank you for staying with us.

4/10 Poor

BOUNCHANH

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from J. on 4 Aug,2023
We are so sorry to hear that your stay didn't go as planned. Thank you for taking the time to share your experience with us. Without your feedback, we would not be able to continue to strive for excellence. We hope you have a great rest of your day!

8/10 Good

Phillip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A little run down but not to bad.
Stayed 12 nights in Jul 2023
Response from J. on 31 Jul,2023
We are so glad you enjoy your stay! We hope to see you again. Have a great day!

2/10 Terrible

Tambril

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Management on 8 Jul,2023
Hi, I am sorry you were unhappy with your stay. May I ask what issues you had? You extended your stay beyond what you originally booked and you made no complaints to the front desk nor to management. I see you have also stayed with us a couple of times in the past. We appreciate the repeat business. I hope you will give us another chance.

8/10 Good

STEPHEN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was busy and lots of people booked for the week, but went smoothly and didn't have any issues.
Stayed 7 nights in Jun 2023
Response from J. on 3 Jul,2023
We are so glad you enjoy your stay! We hope to see you again. Have a great day!

6/10 Okay

Haley

Travelled with family
Liked: Property conditions & facilities
It wasn’t the worst motel I’ve stayed at. They however don’t offer housekeeping unless you want to pay extra for it. Their pool also isn’t available
Stayed 3 nights in Jun 2023
Response from J. on 28 Jun,2023
We are so sorry to hear that your stay didn't go as planned. Thank you for taking the time to share your experience with us. Without your feedback, we would not be able to continue to strive for excellence. We hope you have a great rest of your day!

2/10 Terrible

Anthony

Disliked: Staff & service, property conditions & facilities
This is the hotel where people live. Kids were screaming all down the halls and trying to open doors. The pool was closed due to black mold but didnt know that until someone told me that lives there. There was no staff there at 10 am when i wanted to check out and the number they give you to call no one answered. Absolutely worst hotel I have stayed at
Stayed 4 nights in Jun 2023
Response from Manager on 27 Jun,2023
I’m sorry you were unhappy with your stay. Yes, this is an extended stay hotel and we have a lot of long term guests. We got no reports of children running, screaming and trying to open doors or we would have come to remedy the issue. I apologize you experienced this. It certainly isn’t the norm. Our pool is clean and new. It is closed because we are waiting for it to be inspected by the county in order to reopen it. We just had it resurfaced and an inspection is required for it to be open. I know that is disappointing, it will be open any day now. Our lobby is open at 9am everyday except for Sunday when it is closed. If no one was in the lobby they are out on the property assisting a guest and will he right back. I apologize you didn’t get an answer. Please know I will look into these issues and address them and this is not the norm and we want our guests to be happy.

6/10 Okay

Brittany

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff is never at desk
Stayed 6 nights in Jun 2023
Response from J. on 27 Jun,2023
We are so sorry to hear that your stay didn't go as planned. Thank you for taking the time to share your experience with us. Without your feedback, we would not be able to continue to strive for excellence. We hope you have a great rest of your day!

2/10 Terrible

Stephon

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
No pool… watched a man clean it everyday never opened it. Was told I had to pay for trash bags, toilet paper, wash my own linens and towels (was charged less to wash them myself rather than pay $10 for them todo it) box spring held together with particle board bottom line if the customer service doesn’t get you the permanent residents will *NOT RECOMMENDED FOR LONG STAYS***
Stayed 10 nights in Jun 2023
Response from Manager on 27 Jun,2023
I apologize you were unhappy with your stay. To address some of your issues; Our pool was recently resurfaced and we are awaiting inspection from the county for it to be opened. As you saw, we clean it daily and keep it very nice. As soon as the inspector comes out we will open our pool, that will be any day now. As for not providing toilet paper or trash bags…we are a limited services extended stay hotel. Most of our guests stay a month or more. Many are on 6 month leases. It is stated on our booking page here and in the email that is sent out after booking that we are a limited services hotel. Linen exchange and housekeeping are provided for a fee when requested. We have laundry services on site so that linens can be laundered for a very affordable price.

8/10 Good

Norman

Stayed 3 nights in Jun 2023
Response from MS on 22 Jun,2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad choice
The place was terrible it was not like it looked like on the pictures totally opposite under construction uncomfortable pool was closed under renovations and I got bed bugs and had to go to the hospital so it was a terrible trip
Stayed 7 nights in Jun 2023
Response from Jr on 20 Jun,2023
We apologize for the terrible experience, and we appreciate your feedback. Since it is our first priority to ensure the safety of our guests and to provide you with better service, we always check into the issues raised. Thank you for staying with us.

10/10 Excellent

Samantha

Very clean and great location!
Stayed 6 nights in Jun 2023
Response from J. on 19 Jun,2023
We hope to see you again. Have a great day!