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Reviews of El Guarapo Apartamentos

3 out of 5
El Guarapo Apartamentos
Calle Tabaibas, 10, Teguise, Lanzarote

Reviews

9.0

Wonderful

Rating 10 - Excellent. 111 out of 176 reviews" "
Rating 8 - Good. 45 out of 176 reviews" "
Rating 6 - Okay. 13 out of 176 reviews" "
Rating 4 - Poor. 5 out of 176 reviews" "
Rating 2 - Terrible. 2 out of 176 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Karen

Liked: Cleanliness, property conditions & facilities
Very easy and communication before was excellent. Clean and comfortable. Perfect for a one night stay with proximity to airport. Very quiet at night
Stayed 1 night in May 2024
Response from Daniella on 9 May,2024
Dear Karen, thank you for your review. We are glad to hear that you found our apartments clean, comfortable and quiet at night. Our staff try their best to make our guests enjoy their holiday's. It was lovely hosting you here and we hope to welcome you back again soon!

10/10 Excellent

MARILYN, GATE HELMSLEY YORK

Stayed 5 nights in Dec 2023
Response from Natália on 23 Apr,2024
Thank you very much for your review. It was lovely hosting you here!

10/10 Excellent

peter

Liked: Cleanliness, room comfort
Very clean and modern wonderful location very short walk into town for the restaurants and bars would definitely stay again
Stayed 5 nights in Dec 2023
Response from Natália on 31 Dec,2023
Thank you very much for your review. We are glad to hear that you found our complex very clean and modern with a wonderful location. Looking forward to welcoming you again soon!

10/10 Excellent

sharon

Stayed 9 nights in Dec 2023
Response from Natália on 31 Dec,2023
Thank you very much for your review!

4/10 Poor

Sunny

Stayed 2 nights in Dec 2023
Response from Natália on 11 Dec,2023
Thank you very much for your review!

10/10 Excellent

david

Liked: Cleanliness, room comfort
Stayed 10 nights in Nov 2023
Response from Lorenzo on 22 Nov,2023
Thank you very much for your great review!

10/10 Excellent

Elizabeth

Stayed 3 nights in Oct 2023
Response from Natália on 11 Nov,2023
Thank you very much for your great review!

10/10 Excellent

Karen

Liked: Cleanliness, room comfort
Stayed 10 nights in Oct 2023
Response from Natália on 11 Nov,2023
Thank you very much for your great review!

10/10 Excellent

Gabriela Mieczyslawa

Liked: Cleanliness, property conditions & facilities
We had an amazing stay at El Guarapo! Everything was in order. Staff very friendly and helpful. I honestly can recommend this place to others.
Stayed 4 nights in Oct 2023
Response from Lorenzo on 28 Oct,2023
Dear Gabriela Mieczyslawa,Thank you for your kind review !We're happy to hear that you had an amazing stay and that you liked our staff !We hope to see you again soon and wich you a wonderful day !Best regards,Lorenzo

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Just returned home after spending a fabulous week with my wife and fourteen year old son at the El Guarapo apartments. We were greeted at reception by the lovely Natalia who informed us although a hour and half early our room was ready so allowed to check in. A simple process and Natalia explained about the El Guarapo and we also decided to book breakfast for the following day too "see what it was like". I must say we enjoyed it so much we booked for the rest of our stay. The quality,taste and food options was fantastic so I can highly recommend taking breakfast 😋. Our room was a one bedroomed apartment with my son sleeping on the sofa bed in the living room which he found highly comfortable and had a good nights sleep during our stay . The apartment was clean with a kitchenette, although we didnt really use it as we ate out, there was everything you would need for cooking. The grounds were well kept and tidy , we really couldnt fault our stay and wouldnt hesitate in returning to the El Guarapo for future stays. All the personnel we encountered were amazing and a credit to the company , with good communication from the El Guarapo with recommendations on places to eat and visit etc. making our stay in Lanzarote a memorable one. Thankyou also to Caterina who was always smiling and helpful during our stay ❤️
Response from Natália on 26 Oct,2023
Dear Andrew, hank you so much for sharing your wonderful experience at El Guarapo apartments! We are glad to hear that you had a such great time with us. It was lovely hosting you here. It's great to hear that you felt welcomed and were allowed an early check-in. The fact that you enjoyed the breakfast so much that you continued to book it throughout your stay speaks volumes about the quality and options they offer. The clean and well-equipped one-bedroom apartment and the comfortable sofa bed also added to your positive experience.The well-maintained grounds and the helpful and friendly personnel made your stay memorable. It's always a plus when a hotel provides recommendations for local places to eat and visit, enhancing the overall vacation experience.Thank you for taking the time to write this review. Your positive feedback will surely be appreciated by the staff and management at the hotel. We hope to see you again in the future for another fantastic stay!

6/10 Okay

Anita

Liked: Cleanliness
Some updating required.
Accommodation desperately needs air-conditioning. Reception only open 9am to 5pm not 8am till 8pm, breakfast only served 8.30 till 10.30am not 8am - 12pm as advertised. Everything is charged as extra, safe, sunbeds on balconies. Not enough sunbeds and umbrellas around the pool. However the apartments are kept clean and towels are changed regularly.
Stayed 10 nights in Oct 2023
Response from Natália on 24 Oct,2023
Dear Anita, thank you very much for your review. We are sorry to hear that you did not enjoy your holiday as expected. Our staff works very hard to make our guests holidays excellent. In other hand, it's great to hear that you enjoyed our cleanliness. We will do our best to make you next visit a 10!

10/10 Excellent

Heather

Liked: Cleanliness, room comfort
Excellent stay
Central location near restaurants, bars & shopping. Lovely clean, quiet apartments, fantastic communication tthroughout stay, would stay again
Stayed 2 nights in Oct 2023
Response from Natália on 22 Oct,2023
Dear Heather, thank you very much for your review. We are glad to hear that you enjoyed our central location and found our apartment clean, quiet and had a fantastic communication with our staff. Looking forward to welcoming you again soon!

8/10 Good

Malcolm

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean and tidy and within walking distance of beach
Stayed 1 night in Oct 2023
Response from Daniella on 13 Oct,2023
Dear Malcolm, thank you for your review. We are glad to hear that you found our apartments clean, tidy and a nearby beach. It was lovely hosting you here!

10/10 Excellent

G M

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Lovely apartment on the first floor overlooking the pool. Very quiet area and easy to walk to supermarket. All issues dealt with quickly.
Stayed 11 nights in Oct 2023
Response from Daniella on 13 Oct,2023
Dear Gabriel Staines, thank you for your review. We are glad to hear that you found our apartments lovely on a first floor overlooking the pool in a quiet area. Looking forward to welcoming you again it was lovely hosting you here!

8/10 Good

Ruth

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Sep 2023
Response from Natália on 2 Oct,2023
Dear Ruth, thank you very much for your review. Looking forward to welcoming you again!

10/10 Excellent

LESLIE

Liked: Cleanliness, room comfort
Stayed 7 nights in Sep 2023
Response from Natália on 2 Oct,2023
Dear Leslie, thank you very much for your review! It was lovely hosting you here!

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, property conditions & facilities
Gorgeous 1 bedroom pool wow apartment I loved it will definitely return again
Stayed 5 nights in Aug 2023
Response from Natália on 2 Oct,2023
Dear Caroline, thank you very much for your review. We are glad to hear that you found our apartment gorgeous. We are looking forward to welcoming you again soon!

6/10 Okay

Ruth

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jul 2023

10/10 Excellent

Deborah

Liked: Cleanliness, room comfort
Best nights sleep on hols!!!
The most comfortable beds,bedding and pillows we've experienced ever on hols!!!! Everything just perfect, cannot rate high enough on all aspects!
Stayed 5 nights in May 2023
Response from El Guarapo on 11 May,2023
Dear Deborah thank you for your review. We are glad to hear that you found our apartments with the most comfortable beds, bedding and pillows and you had the best nights sleep on your holidays. We will try our best to make your next stay be another 10!

10/10 Excellent

Hugh, Ferndown

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Small and overall quiet set of apartments. Very clean and in good condition. All staff really friendly and helpful. Very good communication from Reception staff Louise, Daniela and Natalia. Short walk to supermarket and centre of Teguise. Ideal location. Highly recommended.
Stayed 10 nights in Apr 2023
Response from El Guarapo on 29 Apr,2023
Thank you very much for your kind review. Our team at El Guarapo work hard to make every guest feel welcome. We hope you will return to visit us again in the near future.

10/10 Excellent

Lisa

Stayed 3 nights in Jan 2023
Response from Natália on 9 Feb,2023
Thank you very much for your review!! It was lovely hosting you here!

10/10 Excellent

Aniello

Liked: Cleanliness, property conditions & facilities
Bellissimo, Pulito e cordiale
Stayed 5 nights in Jan 2023
Response from El Guarapo on 29 Jan,2023
Grazie, siamo felici che tu abbia trovato El Guarapo bello, pulito e accogliente. Non vedo l'ora del tuo prossimo soggiorno!

10/10 Excellent

Catherine Rebecca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay.
Response from Natália on 15 Jan,2023
Dear Catherine, thank you very much for your review. We are glad to hear that you found our complex an excellent place to stay. Looking forward to your next visit!

8/10 Good

Brian

Stayed 7 nights in Nov 2022
Response from Natália on 23 Dec,2022
Thank you very much for your review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 7 nights in Sep 2022
Response from Daniella on 21 Nov,2022
Thank you very much for your review!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, room comfort
Stayed 14 nights in Jul 2022
Response from Natália on 9 Aug,2022
Thank you very much for your review!

10/10 Excellent

MARILYN, GATE HELMSLEY YORK

Stayed 5 nights in Mar 2022

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, room comfort
Stayed 14 nights in Apr 2022

10/10 Excellent

MARILYN, GATE HELMSLEY YORK

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very safe and quiet. Brilliant location and staff. Highly recommend.
Stayed 5 nights in Jan 2022
Response from Louise on 29 Jan,2022
Thank you very much for your comment. We are delighted that you enjoyed your stay with us and hope to see you again another time.

2/10 Terrible

Kathryn

Stayed 1 night in Jan 2022

10/10 Excellent

Shellagh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was small and quiet and exceptionally clean. The reception staff were excellent, checking that we were ok every day. Very comfortable and a short walk to the lovely beaches. The one thing we didn’t like was that people put their towels on all the sun beds by 8am then left for hours, leaving nowhere for anyone else to sit. The reception staff were not happy with it either put a sign up, but no-one took any notice.
Stayed 7 nights in Jan 2022
Response from Natália on 20 Jan,2022
Dear Shellagh, thank you very much for your review. We are glad to hear you found our small an quiet complex exceptionally clean. Our staff does their best to make our guest enjoy excellent holidays. It was lovely hosting you here. We hope your next stay will be also a 10!

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, room comfort
Really nice stay, bed was comfy, great location only down side is the pool could of been warmer other than that it was a great stay and would deffo stay again
Stayed 5 nights in Dec 2021
Response from Natália on 20 Jan,2022
Dear Matthew, thank you for your review. We are glad to hear you enjoyed your stay with us and found our bed comfy and our location great. We will do our best to your next visit be a 10!

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
In good condition, pool immaculate, friendly and good communication
Stayed 3 nights in Nov 2021
Response from Natália on 21 Nov,2021
Dear John, thank you very much for your review. We are glad you found our pool immaculate and our staff friendly and with good communication. We will do your best to your next visit be also a 10!

10/10 Excellent

BJ, Yorkshire

Travelled with family
Liked: Cleanliness, amenities
We particularly liked the peace and quiet on the site. This is a small friendly complex and we will certainly return.
Stayed 7 nights in Feb 2020
Response from Matt on 17 Feb,2020
Thanks for your wonderful review. It's always rewarding to know our efforts are being rewarded by your enjoyable stay! Look forward to seeing you again!

10/10 Excellent

Terry, London.

Travelled with partner
Liked: Cleanliness, amenities
Very polite staff . Very convenient location. Loved it .😁
Stayed 28 nights in Jan 2020
Response from Matthew on 11 Feb,2020
Dear Terry, Many thnaks for your comments. It was great hosting you and we look forward to seeing you again in the future. All the best, Matthew

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, but could be improved
The apartment we stayed in, was nice and clean. However, the shower gel and shampoo were not replaced when we ran out of it. In addition, about three-four days passed during our 8-day holiday there, when no-one cleaned our apartment. The walls in the apartment block are very thin and not well insulated; we could hear at night every little noise (e.g. mobile phone vibrating) from the apartment above ours.
Stayed 8 nights in Jan 2020
Response from Matt on 14 Jan,2020
Many thanks for your review. We are really pleased you found the apartments nice and clean. The cleaners make a thorough clean with a change of sheets every week and every other day the towels are changed. We are constantly improving the complex every day thanks to your comments and our dedicated team. We look forward to seeing you again in the future.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities
Close to shops, restaurants and beach Water tank too small hence runs out if hot water in the middle of shower. No bath only shower. Towels are very small. Kitchen could be better equipped.
Stayed 5 nights in Dec 2019
Response from Matt on 7 Jan,2020
Thank you for your comments. We are very lucky to be in the position we are close to shops and the center of Costa Teguise despite being in a quiet neighbourhood. Thanks to your reviews we are able to create a better experience everytime for our guests. All the new water tanks are bigger and we are renewing all the towels. We also pride ourselves in giving a more personalized attention being a small complex, so iwhen there are any particular needs or requests we are happy to deal with them. All the best for 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beaches and shops but in a quiet street. Its own outdoor pool. Great staff.
Stayed 5 nights in Dec 2019
Response from Matt on 30 Dec,2019
Many thanks for your review. We are pleased you enjoyed your stay. We are indeed fortunate to be close to everything you could need for a wonderful holiday despite being in a quiet neighbourhood. We hope to see you again!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019
Response from Matt on 12 Dec,2019
Dear Alan, We're so pleased you enjoyed your stay at el Guarapo and we hope to host you again soon! All the best from the Guarapo team.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well maintained, staff always on the go & were friendly & helpful.
Stayed 10 nights in Nov 2019
Response from Matt on 19 Nov,2019
We are happy you were happy. We always endeavour to improve the installations and remain a dynamic team.

10/10 Excellent

Mark, Gloucester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept property and accommodation. Staff friendly. Small restaurant and bar but usable and friendly.
Stayed 7 nights in Nov 2019
Response from Matt on 19 Nov,2019
We are so happy you enjoyed your stay and welcome you back anytime. Thanks!

10/10 Excellent

drew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019
Response from Ana on 23 Nov,2019
Thank you very much for your kind review. We hope that you feel El Guarapo as your second home. Looking forward to welcoming you again

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
antonio meals and good bar service. clean and tidy rooms
Stayed 7 nights in Oct 2019
Response from ana on 21 Oct,2019
Thank you very much for your kind review. We pass your comment to Antonio. We hope that you feel El Guarapo as your second home. Looking forward to welcoming you again

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing is too much trouble. The staff are very friendly
Stayed 7 nights in Sep 2019
Response from Ana on 2 Oct,2019
Dear Guest Thank you very much for your kind review. We really wish that you feel El Guarapo as your second home

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019
Response from Araceli. on 29 Sept,2019
Dear guest, We are very glad to see that you have had a pleasant stay at our complex. We will be delighted to welcome you again. Best regards.

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from Ana on 3 Sept,2019
Dear Martin Thank you very much for your kind review. We really wish that you feel El Guarapo as your second home

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Lovely staff, quiet, clean! 3rd visit and hope to go back!
Stayed 11 nights in Jun 2019
Response from Elena on 25 Jun,2019
Thanks a lot for your positive feedback! We hope to see you soon!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful complex - but pool very cold even though was supposed to be heated
Stayed 10 nights in May 2019
Response from Ana on 13 Jun,2019
Thank you very much for your kind review The pool is heated during the winter season, from November to April (both included). We gave you a wrong information at the reception (my mistake, sorry) We hope that you feel El Guarapo as you second home Best regards

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
All the building work, very poor bar facility's food we ordered chicken and chips we got pork chops his answer got no chicken saturday bar closed at lunchtime bar decor white formica table and chairs
Stayed 10 nights in May 2019
Response from Ana on 13 Jun,2019
Thank you very much for take the time to write your comment. So sorry for the works. It was only for 2 weeks, to improve two apartments in order to have the quality standars that we wish for our guest. El Guarapo is always distinguishes for its peaceful and calm Best regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Noise from work being carried out on the apartments
Stayed 7 nights in May 2019
Response from ana on 4 Jun,2019
Thank you very much for your review. At the moment, we are finishing the works. We hope you would enjoy El Guarapo again