Seasonal outdoor pool, pool umbrellas
Check availability

Reviews of Hilton Vacation Club Polo Towers Las Vegas

3.5 out of 5
Hilton Vacation Club Polo Towers Las Vegas
3745 Las Vegas Blvd S, Las Vegas, NV

Reviews

8.4

Very good

Rating 10 - Excellent. 1827 out of 3415 reviews" "
Rating 8 - Good. 859 out of 3415 reviews" "
Rating 6 - Okay. 336 out of 3415 reviews" "
Rating 4 - Poor. 172 out of 3415 reviews" "
Rating 2 - Terrible. 221 out of 3415 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard, ELK GROVE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to everything, if not there's buses not far from the location, that can take you up and down the majority of the strip, like it can go up to Fremont Experience, you can purchase a bus pass for $8.00 it lasts 24 hours a day... And if you forgot something from home, due to Airline policies, with 3 oz or less fluid allow on the plane, and you are in for a longer stay, you can leave it and you are only 50 yards away from Target and Walgren to get anything you want from snacks or tooth brush to deodorant etcs.. get it from there, save you some trouble. This is a great timeshare/Hotel, it's very convenient. They have just about everything or information. Rooftop swimming pool, they have a beautiful view of course especially at night., they have a bbq grill. to save money from going to the restaurants Me and the Wife was there for her birthday and stayed only 4 nights. Will be back for sure to Polo Tower , We loved every moment there . I can't really name anything bad about it , Other than getting too much duplicate text messages asking about if needing room clean, over and over, and check out time day before and reminding us the day of , Me and Wife found a humor in it, by saying to our selves, they in a hurry kicking us out :) Thank you for everything Polo Tower
Stayed 4 nights in Apr 2024

10/10 Excellent

CATHERINE, Bothell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful, accommodating, and courteous! Smooth check in and check out. Rooms were spacious for us! Always checked on us via text if we needed anything. Valet and bell desk were quick and friendly. Close to the strip. Thank you! Will come back again.
Stayed 3 nights in May 2024

10/10 Excellent

Lee Ann, Federal Way

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice, beds comfortable. The couch was very uncomfortable. But overall the room was great. All the construction around the building was a little much and very inconvenient for walking. It would have been nice to have a little breakfast place to eat inside.
Stayed 3 nights in May 2024

10/10 Excellent

Eduardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a one night and it was great Everything was ready, quick check in and check out
Stayed 1 night in Apr 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

8/10 Good

Shelly Ann Louise, Wasaga Beach

Travelled with family
Disliked: Cleanliness
The cleanliness is questionable, the top of the fridge in the suite had a thick layer of dust. The resort calls and texts you multiple times a day asking if you need anything, as well as trying to push a timeshare showing on you. It’s overkill and quite annoying. The location is great and the valet parking is wonderful. Pool area is really nice.
Stayed 5 nights in Apr 2024

10/10 Excellent

Lady Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Joan

Travelled with family, Travelled with partner
There was a bad smell in our room.
Stayed 5 nights in Apr 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Rowena

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Place is old yet well maintained and spacious for a family
Stayed 3 nights in Apr 2024
Response from Polo Towers Team, on 5 May,2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

6/10 Okay

Fred

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Construction. No parking. (Got a parking ticket; didnt realize the lot was not part of hotel.) Old facility.
Stayed 2 nights in Apr 2024
Response from Polo Towers Team, on 5 May,2024
Thank you for taking the time to provide us your detailed feedback. Our apologies for the change in parking options. For future stays, we welcome you to consider our sister properties that currently do not charge for parking, but do have daily resort fees. We are still hopeful to welcome you back to Polo Towers on a future visit!

10/10 Excellent

Lachanda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was quiet, clean, and convenient. It was in walking distance of pretty much everything. Very clean and staff was great. I would definitely recommend. Thank you!
Stayed 6 nights in Apr 2024
Response from Polo Towers Team, on 5 May,2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Apr 2024
Response from Polo Towers Team, on 3 May,2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Adrian

Stayed 1 night in Feb 2024
Response from Polo Towers Team, on 5 May,2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

William, Akron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Apr 2024
Response from Polo Towers Team, on 3 May,2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Eunice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious and staff are nice. The only thing we didn’t like is the construction happening beside the property.
Stayed 1 night in May 2024
Response from Polo Towers Team, on 5 May,2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

4/10 Poor

Mander

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is run down hotel with plans to update. Lot of construction outside. Takes longer to walk to Strip w/ dust all around you. Front desk staff not welcoming/friendly. Don't expect any Diamond or Gold status benefits as this is not a typical Hilton property. It was recently acquired. I have Diamond status but was told to vacate room at 10 am due to high occupancy. Had to contact hotel to get receipt emailed and request my stay be counted. Until remodeling is done and it conforms to standards at other Hilton properties I recommend you stay away.
Stayed 2 nights in Apr 2024
Response from Polo Towers Team, on 2 May,2024
We set a high standard for ourselves, and we’re so sorry to hear that we missed the mark while you were with us and that our standards were not met. Thank you for your feedback and we hope for a second chance at making it right the next time you visit Hilton Vacation Club Polo Towers Las Vegas.

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Marian, Hesperia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Polo Towers Team, on 3 May,2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Nawat, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean. Also pretty quiet except some construction noise in the morning. Will definitely be back!
Stayed 2 nights in Apr 2024
Response from Polo Towers Team, on 2 May,2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

6/10 Okay

Michelle

Not welcoming. Dirty towels in bathroom upon arrival.
Stayed 3 nights in Apr 2024
Response from Polo Towers Team, on 2 May,2024
We set a high standard for ourselves, and we’re so sorry to hear that we missed the mark while you were with us and that our standards were not met. Thank you for your feedback and we hope for a second chance at making it right the next time you visit Hilton Vacation Club Polo Towers Las Vegas.

10/10 Excellent

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 4 nights in Apr 2024
Response from Polo Towers Team, on 2 May,2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

2/10 Terrible

Aneatress

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They had me and my guest , sleeping on a hard pull out sofa bed.So much noise and construction going on.
Stayed 3 nights in Apr 2024
Response from Polo Towers Team, on 2 May,2024
We regret to hear about this and understand your frustrations. This feedback will be used to improve future resort stays. For future stays, we welcome you to consider our 1 & 2 bedroom Suites. If you have any other feedback for us, feel free to reach out to us directly.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Polo Towers Team, on 2 May,2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Saloni Grover

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay for families with kids. Family friendly hotel.
Stayed 3 nights in Apr 2024
Response from Polo Towers Team, on 2 May,2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Just

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff in the property that helped me and my friends with our concerns, our hotel room met the expectations that we had when it came to cleanliness and organization, and overall amazing hotel to stay in if you want a hotel within a walking distance from your favorite Las Vegas Strip spots.
Stayed 2 nights in Apr 2024
Response from Polo Towers Team, on 2 May,2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Arrianne Charlone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Polo Towers Team, on 2 May,2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good with hotel friendly staff and clean room
Stayed 2 nights in Apr 2024
Response from Polo Towers Team, on 2 May,2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a full kitchen if you dont plan on eating out to much or just to have leftovers.
Stayed 3 nights in Apr 2024
Response from Polo Towers Team, on 2 May,2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay at this hotel when I visit Vegas. It’s great.
Stayed 7 nights in Apr 2024
Response from Polo Towers Team, on 2 May,2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

shaun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The construction going on around the property.
Stayed 3 nights in Apr 2024
Response from Polo Towers Team, on 2 May,2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Jessica

Liked: Staff & service, amenities, property conditions & facilities
Will stay here again in the future less than a 5 minute walk to the strip and need everything needed
Stayed 4 nights in Apr 2024
Response from Polo Towers Team, on 2 May,2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Belen

Travelled with family, Travelled with group
Liked: Amenities
All the construction made it hard for Me to get around.
Stayed 1 night in Apr 2024
Response from Polo Towers Team, on 2 May,2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t wait for the construction around the building to be over. Staff very attentive to your needs. Valet is quick and very helpful. Great place to stay if you don’t mind walking and don’t want the casino life but want to see Las Vegas.
Stayed 2 nights in Apr 2024
Response from Polo Towers Team, on 2 May,2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

6/10 Okay

Reynaldo

Travelled with family
Liked: Staff & service
Like/s: The room is spacious and our higher floor room gave us a good view of the city i.e.the Strip. The front-desk staff was friendly and fast. Dislike/s: a) The coffeemaker and available coffee grind serving was limited to a big 10-cup size but with only one guest having coffee, much went to waste. b) The toilet is very unhygienic and unsightly as one has to repeatedly flush to completely rid of the 'human refuse' as there invariably would be of the same stubbornly stuck to the bowl - a bit disgusting to say the least. c) Maintenance of our floor level hallway was subpar. There was litter outside some of the adjoining rooms to include pieces of paper and apparently used Q-tips that was left uncleaned for a couple of days. I'm sure they were visible to the room cleaning personnel as they refurbish vacated rooms but they did not seem to care. I have to report the condition to a supervisor and the issue was addressed a day after.
Stayed 4 nights in Apr 2024
Response from Polo Towers Team, on 2 May,2024
We set a high standard for ourselves, and we’re so sorry to hear that we missed the mark while you were with us and that our standards were not met. Thank you for your feedback and we hope for a second chance at making it right the next time you visit Hilton Vacation Club Polo Towers Las Vegas.

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Polo Towers Team, on 2 May,2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

6/10 Okay

Adam

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed for 1 night. Wasn’t as spacious as the pictures made it look, if you’re someone 6’0 the shower heads are low. There were a couple marks on the walls/ceiling but very comfortable, quiet and worth the price. Also, it’s a close walk to Bellagio, and other places!
Stayed 1 night in Apr 2024
Response from Polo Towers Team, on 2 May,2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Belen

Liked: Amenities
Very happy here
Stayed 3 nights in Apr 2024
Response from Polo Towers Team, on 2 May,2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Polo Towers Team, on 2 May,2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Yuichi, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 1 night in Apr 2024
Response from Polo Towers Team, on 2 May,2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Yuichi, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 1 night in Apr 2024
Response from Polo Towers Team, on 2 May,2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Yuichi, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 3 nights in Apr 2024
Response from Polo Towers Team, on 2 May,2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Monica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones y en general el hotel muy limpio . Lástima que en la parte de afuera están construyendo pero eso no es motivo para no poner 5 estrellas
Stayed 2 nights in Apr 2024
Response from Polo Towers Team, on 2 May,2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

2/10 Terrible

Danh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Polo Towers Team, on 2 May,2024
We set a high standard for ourselves, and we’re so sorry to hear that we missed the mark while you were with us and that our standards were not met. Thank you for your feedback and we hope for a second chance at making it right the next time you visit Hilton Vacation Club Polo Towers Las Vegas.

6/10 Okay

William, Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Polo Towers Team, on 2 May,2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

6/10 Okay

Saul

Liked: Staff & service
Disliked: Property conditions & facilities
I was disappointed with my room.it was old and worn.The building site around the property was inconvenient and dusty and noisy at all hours.There was noise from the building site even late in the evening.
Stayed 5 nights in Apr 2024
Response from Polo Towers Team, on 28 Apr,2024
We set a high standard for ourselves, and we’re so sorry to hear that we missed the mark while you were with us and that our standards were not met. Thank you for your feedback and we hope for a second chance at making it right the next time you visit Hilton Vacation Club Polo Towers Las Vegas.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is the best ... best location, best service, and the nicest people work here. Our room was an entire apartment with its own bedroom and a full kitchen.
Stayed 4 nights in Apr 2024
Response from Polo Towers Team, on 2 May,2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

2/10 Terrible

Leah

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was so bad I left the property and booked at another hotel. My bed had blood stains on the mattress and they refused to reimburse me for the room I refused to stay in. The elevator floor was so nasty it was disgusting. I will never book at another Hilton property ever again. I had to stay completely off the strip away from the wedding party costing me a fortune. The employees were rude, it was a mess.
Stayed 3 nights in Apr 2024
Response from Polo Towers Team, on 2 May,2024
Thank you for taking the time to provide us this detailed feedback. Our team will absolutely learn from your constructive feedback and use it to improve moving forward.

10/10 Excellent

Kersten

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will highly recommend
Stayed 3 nights in Apr 2024
Response from Polo Towers Team, on 28 Apr,2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

8/10 Good

Sheree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was ideal . The construction next door did not cause any concern orhave a negative impact on our stay . The suite was nice …. Bed was comfortable kitchen was equipped with the basics everything I need for light meals .Staff was freindly and made our stay pleasant .
Stayed 7 nights in Apr 2024
Response from Polo Towers Team, on 28 Apr,2024
Thank you for staying at Polo Towers, hope to welcome you back soon.