A bar porter stole my items I had on the table outside the sugar shack when we went to return a drunk friend to her room. First they told me it was a mistake. The next day they admitted a staff member intentionally took my items and walked off the job when they confronted him. Jerome saved the day and recovered my items including medication after fighting with his manager Lionel over it. Lionel was completely disrespectful to me and my guests I invited on this trip. I honestly thought he was going to assault me if I didn’t walk away. He offered us free drinks to make up for it but whenever we went to the bar we had to pay. He also tried to force me into accepting his bull crap apology. I hope he gets fired. Special shout-out to Vic for coming and checking on us after all of it. The door to enter sugar shack after a certain time is completely confusing and if they could explain that from the beginning it wouldn’t have been such an issue. The floor in the sugar shack has mold under it so they leave the window open to try to cover up the smell instead of fixing it. I couldn’t breathe every morning and had to hit my inhaler more than usual. Cora at the front desk was wonderful. The pool could use a cleaning every night and some minor maintenance but it was good. Ice machine and elevator didn’t work. If you’re looking for a cheap stay, go ahead. I have faith they will fix the issues because it looks like they are reading the reviews and accepting they need to change.
