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Reviews of SpringHill Suites by Marriott Las Vegas Convention Center

3 out of 5
SpringHill Suites by Marriott Las Vegas Convention Center
2989 Paradise Road, Las Vegas, NV

Reviews

8.8

Excellent

Rating 10 - Excellent. 579 out of 1002 reviews" "
Rating 8 - Good. 273 out of 1002 reviews" "
Rating 6 - Okay. 90 out of 1002 reviews" "
Rating 4 - Poor. 32 out of 1002 reviews" "
Rating 2 - Terrible. 28 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 3 nights in May 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in May 2024

6/10 Okay

Mayra

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Philip

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Totally disappointed too smelly and no exhaust fan in the toilet at all 😇
Stayed 2 nights in May 2024

4/10 Poor

Leticia

Travelled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I did not like the smell inside the room, it was disgusting, I went to front desk to ask for help but it was nothing else available. I will never recomend.
Stayed 2 nights in May 2024

6/10 Okay

xiao dong

Travelled with family
Liked: Staff & service
The A/C makes big noise in my room and I can hear all the noise from next door also upper level. Breakfast was really basic and only served from 6:30-9. swimming pool is small and old. plus there were parking fees $20/night and convenient fees $16. Be ware of those fees are not included on your booking!
Stayed 2 nights in May 2024

8/10 Good

yunjung

Liked: Cleanliness, staff & service, property conditions & facilities
It was unclear their policy of charging internet for a guest room. We only used open wifi but ended up being charged for internet usage fee.
Stayed 1 night in May 2024

10/10 Excellent

Gladys Nyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Noemi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great minus my view lol and a broken chair. Room was really nice!
Stayed 2 nights in May 2024

6/10 Okay

Timothy

Travelled with partner
Liked: Staff & service
The elevator in the parking garage was out of order making all customers lug their bags manually down stairs and out and around the building - the hotel manager did not think this warranted a credit for the $19 parking charge levied . I asked to speak with him but he was not working at the time - I resent this type of nonsense when hotels take no concern for their issues and still charge away. Won’t be going back here and would like my parking charge credited
Stayed 1 night in May 2024

8/10 Good

Brianna

Travelled with family
Liked: Cleanliness, staff & service, amenities
My bathroom door in the hotel room wouldn’t close all the way and the elevators to go to the parking lot weren’t working the 3 days I stayed there. It was such a hassle to walk up so many staircases to get to my car.
Stayed 3 nights in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet
Stayed 3 nights in Apr 2024

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend and stay here again when I come to Las Vegas locates adjacent to the Fountainbleu if you want additional dining options and shopping. The walk to the strip isn’t too far as well.
Stayed 3 nights in Apr 2024

6/10 Okay

Sanjeev, Cupertino

Business traveller
Liked: Cleanliness, staff & service
.
Stayed 2 nights in Apr 2024

8/10 Good

Fatima

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the overall setting of the hotel except we had a brownout during our stay there
Stayed 3 nights in Apr 2024

10/10 Excellent

Jubi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We received the best service thank you
Stayed 2 nights in Mar 2024
Response from Reena on 17 Apr,2024
We are delighted to hear such great feedback. We hope to see you again soon!

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place and their breakfast
Stayed 2 nights in Apr 2024
Response from Reena on 17 Apr,2024
Thank you for your feedback, Brenda! We're glad you chose to stay at Springhill Suites Las Vegas Convention Center.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, excellent complimentary breakfast
Stayed 2 nights in Apr 2024
Response from Reena on 17 Apr,2024
We thank you for your feedback. Thank you for staying with us!

10/10 Excellent

Miklo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it super close to everything and super clean
Stayed 3 nights in Apr 2024
Response from Reena on 14 Apr,2024
Thank you for sharing your insights on your stay with us, Miklo! We hope to see you again soon.

10/10 Excellent

jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 3 nights in Apr 2024
Response from Reena on 14 Apr,2024
Thank you for staying with us, Jenny! We're glad to have had you stay with us.

6/10 Okay

Jonathan

Do better.
Stayed 3 nights in Mar 2024

10/10 Excellent

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Reena on 14 Apr,2024
We appreciate your feedback on your stay with us. We hope to see you again soon!

10/10 Excellent

Erica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice and clean
Stayed 3 nights in Mar 2024
Response from Reena on 8 Apr,2024
Thank you for your simple yet meaningful feedback on your stay with us, Erica! We hope to see you again soon.

8/10 Good

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Reena on 8 Apr,2024
Thank you for your rating and for staying with us, Molly! We hope to see you again soon!

8/10 Good

Matt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very roomy for our large family. The breakfast was a great addition to our stay. Pool was small and not accessible in bad weather.
Stayed 1 night in Mar 2024
Response from Reena on 8 Apr,2024
We're glad to hear that you enjoyed your room here, Matt! We hope to see you again soon!

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good safe place clean and one block from everything.
Stayed 2 nights in Mar 2024
Response from Reena on 2 Apr,2024
We are glad to hear that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Sergio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 1 night in Mar 2024
Response from Reena on 2 Apr,2024
Thank you for letting us know your feedback on your stay. We hope to see you again soon!

10/10 Excellent

Virginia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front office staffs are great.
Stayed 3 nights in Mar 2024
Response from Reena on 30 Mar,2024
Thank you for staying with us and for your feedback, Virginia! We hope to see you again soon!

4/10 Poor

Robin

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Reena on 3 Apr,2024
Thank you for your feedback on your stay. We hope to see you again soon!

8/10 Good

Jesus aznar

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Reena on 30 Mar,2024
Thank you for your feedback, Mr. Aznar! We hope to see you again soon.

10/10 Excellent

Tonja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the property. The room was very clean. Beds were very comfortable. Breakfast was delicious. The only complaint was waiting for the elevators after breakfast. Over all it was a very nice place to stay.
Stayed 1 night in Mar 2024
Response from Reena on 24 Mar,2024
We are glad to hear that you enjoyed your stay with us. We hope to see you again!

6/10 Okay

Timothy

Travelled with group
Disliked: Cleanliness, staff & service
It was not convenient to the strip. The room was a bit musty, and there was very little interaction from the staff. There are probably better value from other locations
Stayed 4 nights in Feb 2024
Response from Reena on 24 Mar,2024
Thank you for staying with us and for leaving a review!

10/10 Excellent

Sandra

Travelled with family
Service was great
Stayed 3 nights in Mar 2024
Response from Reena on 7 Mar,2024
Thank you for your feedback and for staying with us. Until next time!

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Response from Reena on 2 Mar,2024
Thank you for your feedback. We hope to see you again soon!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. Clean. Friendly staff. Great view of the Sphere from the Rooftop sun deck. Monorail station across the street at the Westport.
Stayed 2 nights in Feb 2024
Response from Reena on 28 Feb,2024
We're glad to hear your feedback. We hope to see you again soon!

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have no complaints everything was good would recommend
Response from Reena on 28 Feb,2024
We're glad you enjoyed your stay with us, Diego! See you again!

10/10 Excellent

Angelina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was pretty clean. Modern. Staff were pleasant. Pool was unavailable & said we could use the next door hotel pool but that was inconvenient. Breakfast buffet was crowded & hard to find a table. Kept running out of food-but quickly replenished. Food was hot & good. A little further from the strip (was behind us) & Westgate Monorail stop (in front of us) but still walkable. We stayed on the 15th FL & was quiet. Overall an excellent experience.
Stayed 3 nights in Feb 2024
Response from Reena on 28 Feb,2024
Thank you for your feedback. We hope to see you again soon!

6/10 Okay

selene

Travelled with family
Disliked: Amenities
Okay hotel. Breakfast was horrible, no place to sit, and food was pretty awful.
Stayed 2 nights in Feb 2024
Response from Reena on 28 Feb,2024
We value your feedback and will work on improving this. Thank you for staying with us!

4/10 Poor

Adriana P

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty linens pillows had red stains Dirty bedding blankets had hair on them Night table and drawers full of syrup Room was not ready at checking after 3pm Could not change rooms Parking fee of $19 per night Pool was not open 2 days
Stayed 4 nights in Feb 2024
Response from Reena on 2 Mar,2024
We're sorry to hear about this inconvenience. We do our best to accommodate our guests as much as we can. We appreciate this feedback and are taking note of this. Thank you for staying with us!

10/10 Excellent

Azim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for fair price.
Stayed 3 nights in Feb 2024
Response from Reena on 6 Mar,2024
Thank you for your feedback!

4/10 Poor

Megan

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
No one told us that the pool would be closed for repainting and that we could use an affiliate pool around the corner. Tried to cancel our last night 2 days before but there apparently is no one who works the front desk that can cancel reservations from a third party. Still waiting to hear back from them.
Stayed 4 nights in Feb 2024

10/10 Excellent

Luis A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Reena on 6 Mar,2024
Thank you for your feedback!

2/10 Terrible

Mirela

Stayed 2 nights in Feb 2024
Response from Reena on 24 Mar,2024
Thank you for staying with us and for leaving a review!

2/10 Terrible

Ricki

Travelled with family, Travelled with family and small children
Disliked: Amenities
Rude front desk. People smoking in a nonsmoking building, dirty room, pool closed when advertised it’s open. Literal gum stuck to the remote.
Stayed 3 nights in Feb 2024

8/10 Good

Wayne, Norphlet

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the convenience to the convention center. Very friendly staff, great breakfast, and good relaxed restaurant. I feel they should step up their game on thin towels, hot water, and room temperature. These are expected in today's hotels. The room was limited on how cool you could set the temperature and feel it could be better.
Stayed 5 nights in Jan 2024
Response from Springhill Suites on 31 Jan,2024
Thank you for taking the time to provide your feedback. We will share this with the hotel leadership team. We appreciate you staying with us, and we hope to welcome you back in the future!

10/10 Excellent

Greg

Stayed 1 night in Jan 2024
Response from Hotel Management on 9 Feb,2024
Thank you for staying with us! We appreciate your feedback! We hope to see you again in the future.

8/10 Good

Yeimina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good area, hotel clean. Buffet delicious. Recommend 💯
Stayed 4 nights in Jan 2024
Response from Springhill Suites Team on 17 Jan,2024
We appreciate you staying with us, and sharing about our good breakfast. We are glad to hear about your great stay with us and hope to welcome you back in the future!

6/10 Okay

Alfredo

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
It’s an ok alternative to casinos
This is an ok place to stay at if you’re looking for an alternative from the casinos. The bathtub is maybe 5 feet wide. We stayed on the 12th floor and the window had a constant whistling; very annoying. We called housekeeping for more towels and they never came.
Stayed 2 nights in Jan 2024
Response from Front Desk Team on 9 Jan,2024
Thank you for sharing your experience with us. We apologize for the inconvenience caused during your stay and will address the issues with our management team. We hope to see you again in the future!

8/10 Good

Mark

Stayed 3 nights in Jan 2024
Response from Hotel Management on 9 Jan,2024
Thank you for staying with us! We hope to see you again in the future!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Springhill Suites Team on 7 Jan,2024
Thank you for staying with us! We're so happy to hear you enjoyed our property. We hope to see you again in the future!