Lázaro Cárdenas Holidays

The room was spotless. The breakfast delicious, Every day was something new in the menu. Everyone was friendly. Thank you!

Good location, big pool, nice ambiance

The room it's ok, the house keeping service it wass good, the only concerns its reject linen and provide amenities like conditioner body wash, and more wash cloths

Overall it was good but I wouldn’t consider it a “palace” level resort. This is the first RIU we’ve stayed at so I’d be a little worried to try to regular riu resorts. Was less than impressed at check in - staff were not friendly and didn’t really explain anything about the resort, map or activities just said “get the app”. Online it said two double beds or king bed - the woman didn’t ask us a preference and put us in a double bed room. When we got up there and saw, I went down to try to get it switched. Was told by another unfriendly customer service staff there were no king bed rooms and we’d have to switch in two days. Were not offered any type of upgrade or accommodation. Definitely have had better food at other resorts in Cancun. The resort was smaller than expected. For the positives, the place was very clean! Rooms and facility as a whole! The buffet and restaurant staff were great and very attentive. That goes for the bar/pool staff as well. Room was very pretty!

To rate Riu Las Americas with only 5 stars should be a crime, the resort was exceptional from beginning to end! There was so much to do from nightly activities to the signature Riu theme parties which the Riu provides free shuttles to. The hotel is virtually spotless, and the staff is extremely kind and helpful. We are planning on returning in April 2026 and would not think of staying anywhere else.