2 outdoor pools, free pool cabanas, pool loungers
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Reviews of Grand Sinar Indah Hotel

3 out of 5
Grand Sinar Indah Hotel
Jalan Padma Utara, Legian, Bali

Reviews

7.6

Good

Rating 10 - Excellent. 43 out of 149 reviews" "
Rating 8 - Good. 56 out of 149 reviews" "
Rating 6 - Okay. 33 out of 149 reviews" "
Rating 4 - Poor. 6 out of 149 reviews" "
Rating 2 - Terrible. 11 out of 149 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Tresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and very spacious with lovely staff. Really helpful and friendly i loved my stay and will definitely stay with you again.
Stayed 21 nights in Feb 2024

8/10 Good

cassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good value with exceptional staff
Stayed 10 nights in Feb 2024

6/10 Okay

Sharon, Waroona

Liked: Cleanliness, staff & service, property conditions & facilities
Great property for price, biggest downfall paper cups for breakfast coffee and plastic cups for juice.. No restaurant and swim up bars not in use.
Stayed 5 nights in Feb 2024

10/10 Excellent

Clark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Dec 2023

10/10 Excellent

Kim Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Dec 2023

2/10 Terrible

Anthea, Melbourne

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
As they say you pay for what you get. But was not expecting it to be as bad as it was leaking floor water everywhere and moulded ceiling and Aircon not working I contacted their Admin Office, and they did change me to another room. On a Positive note, staff where accommodating was close to all the shops Beach and Restaurants in Legian.
Stayed 6 nights in Dec 2023

2/10 Terrible

Kristina

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was unhygienic and dirty and amenities broken and leaking

4/10 Poor

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Nov 2023

4/10 Poor

Ahmed

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room I stayed in was quite outdated. Paint peeling off the walls no hot water for 1 day. The wifi wasn’t working most of the time and tv didn’t work.
Stayed 3 nights in Nov 2023

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean friendly
Stayed 6 nights in Oct 2023

6/10 Okay

Rosalie

Stayed 12 nights in Oct 2023

10/10 Excellent

Chad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and affordable accommodation right in the heart of bali living !! The staff here cannot do enough for you.
Stayed 8 nights in Oct 2023

6/10 Okay

Ruby Georgia

Travelled with group
Liked: Cleanliness, staff & service, amenities
Our room was very clean, smaller than we expected but that’s neither here nor there. Shower pressure was pretty good for the area which is vital for us gals with thick hair! the room was equipped with a fabulous air conditioner a mini bar fridge that was quite small but did the job and the beds very very comfy! the bathroom did not have hand soap, you could use the shower soap attached to the wall but luckily i had an alternative that we used instead. there was no safe in the room, all safes were down at reception. the pools were very big and very nice, just a little too warm for my liking but each to their own. there were enough lounges for everyone at any given time, despite being a large hotel and only having approx 10-12 lounges by the pool, there always seemed to be enough. there were swim up bars at both pools but neither were open. breakfast was yummy, standard but yummy. staff were very nice and helpful and the on site spa was absolutely out of this world phenomenal!
Stayed 13 nights in Sep 2023
Response from Suriawan on 18 Oct,2023
Hello,Thank you for staying in our Hotel and thank you also for your good review, we will use your review to improve our hotel and services as well.We hope you will come back again in the next holidayKind regards,

6/10 Okay

David

location was good. Hotel was ok for price paid
Stayed 12 nights in Sep 2023
Response from Suriawan on 18 Oct,2023
Hello,Thank you for staying in our HotelWe hope you will come back again in the next holidayKind regards,

6/10 Okay

sudarshan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 7 nights in Sep 2023
Response from Suriawan on 18 Oct,2023
Hello,Thank you for staying in our HotelWe hope you will come back again in the next holidayKind regards,

6/10 Okay

Teresa

Liked: Cleanliness, staff & service
I had a great time but the shower just trickled, not very good ! Apart from that it’s a great place to stay
Stayed 11 nights in Aug 2023

8/10 Good

Aaron Noel

Liked: Cleanliness
Great value for money!
Stayed 6 nights in Jul 2023

10/10 Excellent

Anni

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel in an good area!
Stayed 1 night in Jul 2023

10/10 Excellent

Louis

Stayed 3 nights in Jun 2023
Response from Komang Suriawan on 20 Jul,2023
Thank you for staying with usWe hope you will come back again in the next holidaySee next timeKind regards,

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
great place to stay if you want to be in the middle of it.
Stayed 28 nights in May 2023
Response from Komang Suriawan on 20 Jul,2023
Thank you for staying with usWe hope you will come back again in the next holidaySee next timeKind regards

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is good, tidy and great staff
Stayed 2 nights in May 2023

10/10 Excellent

Lynette

Liked: Property conditions & facilities
Relaxing
Stayed 6 nights in May 2023

10/10 Excellent

Muston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 2 nights in Apr 2023
Response from Komang Suriawan on 2 May,2023
Thank you for your score of review

10/10 Excellent

Frederick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so friendly, always smiling, and can’t do enough for you. The staff or really amazing 🙏 I have stayed there many times and I will always return. For the cost of the week at this hotel, it’s one amazing bargain, I highly recommend it
Stayed 7 nights in Apr 2023
Response from Komang Suriawan on 25 Apr,2023
Hello,Warm greetings from Grand Sinar Indah Hotel Legian BaliThank you for choosing our Hotel for your Holiday and thank you also to takes the time to give us your reviewWe are glad to receive any kind of reviews to improving our Hotel & service in the futureWe hope to meet you again, and hope you will comeback to Grand Sinar Indah Hotel Legian BaliKind regards, Komang Suriawan6281337984013

8/10 Good

BALASUBRAMANIAM

Stayed 1 night in Jan 2023

10/10 Excellent

Karen

Stayed 10 nights in Dec 2022

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness
clean and pleasant environment Some repairs needed to rooms for broken doors, etc

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Bathroom needs more updates Everything else is good
Stayed 9 nights in Sep 2022

8/10 Good

Glen

Liked: Cleanliness, staff & service, amenities
The pools were great. My aircon didn't work very well at all. The location is excellent.
Stayed 7 nights in Aug 2022

2/10 Terrible

Catriona

Travelled with family
Liked: Staff & service, property conditions & facilities
Very disappointed as I have stayed here many times. It was very noisy breakfast was cold. Don’t put water in room anymore. Very sad as it has gone downhill. Will never stay again. I moved out 2 weeks early and they would not do a refund
Stayed 19 nights in Jun 2022

10/10 Excellent

Allan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the place, but wifi could be better.
Stayed 4 nights in Jun 2022

6/10 Okay

brian

Disliked: Amenities
Stayed 5 nights in Apr 2022

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Staff & service, property conditions & facilities
Shower curtain was discussing, and needs a shade cloth over one end of the pool, other than that it was great
Stayed 17 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a little older style hotel but great for what you pay.the staff were also amazing, friendly and helpful. Definitely recommend this place
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, good value for money
Stayed 8 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn’t as per photos. Very old hotel. Can’t believe they show something different and in reality it’s totally opposite.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

I like the location . The kitchen and then breakfast can use a lot of improvement hardly speaking English
Stayed 17 nights in Jun 2019
Response from Grand Sinar Indah Management on 4 Jul,2019
Thank you for staying with us.. feel free to welcoming you again soon have a nice day

2/10 Terrible

Joe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away don't waste you money
We left after the few day do your self a fav don't stay here worst hotel in Bali don't waste your money old dirty and staff doesn't talk hated this place room was disgusting and tiles broken and danger around pool shower a joke
Stayed 19 nights in Apr 2019
Response from Grand Sinar Indah Management on 4 Jul,2019
Dear Mr. Joe we apologize for what happened to you. hopefully this is an improvement for us. feel free to contacting us directly anytime. hope you enjoying your next vacation at Bali Have a nice day

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. All you need.Fridge, aircon, shower, pool and king size bed.
Stayed 10 nights in May 2019
Response from Grand Sinar Indah Management on 12 Jun,2019
Dear Mr Peter Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Katrina, Newcastle

Liked: Cleanliness
Family trip
We have stayed at this hotel a few times in the past and have found it a good location, although this time we were put right up the back on the top floor, even though I had requested the ground floor.
Stayed 6 nights in Apr 2019
Response from Grand Sinar Indah Management on 7 May,2019
Dear Value Guest Warm greetings from Grand Sinar Indah Hotel. Thank you for choosing to stay at Grand Sinar Indah Hotel and take the time to give your feedback. We apologize for any inconvenience during your stay at our Hotel. We look forward to welcoming you back for a meaningful response.

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent value considering the cost of this hotel I was very impressed nicely appointed, spacious, clean room with balcony overlooking large pool & gardens pool & gardens at rear of property were nicer than the front area
Stayed 2 nights in Apr 2019
Response from Sandra Deby on 29 Apr,2019
Dear Value Guest Thanks for staying with us. We appreciate your feedback! Grand Sinar Indah Managemen

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Hotel was in good location close to beach and shops but that’s about it. I stayed on the bottom floor near the back pool. The first night of staying here my room backed on to the water compressor that went all night long and way hard to get any kind of sleep. The following morning I asked to be moved to different room so they did. The second night my aircon stopped working during the night at around 2pm so I called reception and the best they could do was move me to a different room the next day. The following morning I checked out of hotel and moved to a better hotel down the road. All in all I no it’s a 3star but was very disappointed with everything overall.
Stayed 4 nights in Apr 2019
Response from Sandra Deby on 12 Apr,2019
Dear Value Guest Warm greetings from Grand Sinar Indah Hotel. Thank you for choosing to stay at Grand Sinar Indah Hotel and take the time to give your feedback. We apologize for any inconvenience during our stay at our Hotel. To be sure we will be more active in maintaining our Hotel facilities so that they are comfortable to use for our guests. We look forward to welcoming you back for a meaningful response.

8/10 Good

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Hotel staff were amazing they went above and beyond, breakfast needs to be updated and more variety, however restaurant staff were outstanding
Stayed 14 nights in Mar 2019
Response from Sandra Deby on 2 Apr,2019
Dear Kylie Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Terry, Melbourne

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Food rationing, one piece of bacon or one mini sausage, or one button mushroom cut in half. When asked for more, "sorry can't " ran out of hot food for breakfast one day. Ran out of rice on Nyepi day. Pool spa not working for 3 weeks. Room not cleaned properly. Staff seem afraid of management, and would not pass on complaints.
Stayed 20 nights in Feb 2019
Response from Sandra Deby on 18 Mar,2019
Dear Mr/s Terry Warm greeting from Grand Sinar Indah Hotel Thank you for choosing to stay at Grand Sinar Indah Hotel and take the time to give us your feedback. We apologize for any inconvenience during our stay our Hotel. To be sure we will be more active to maintain our Hotel facilities to be comfortable to use for our guest. We are looking forward to your coming back for a meaningful response for us. Grand Sinar Indah Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect and great price too....staff friendly and very helpful and great spot in Legian...
Stayed 3 nights in Mar 2019
Response from Sandra deby on 18 Mar,2019
Dear Value Guest Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly cheerful and helpful. The staff here actually made our holiday so much more enjoyable. The room we were first booked into for the first 6 nights (on the second floor) was not in a very good condition and needed some TLC. However our "usual" room became available (#9113) for the last 14 nights of our stay and it was very well appointed and comfortable.
Stayed 20 nights in Feb 2019
Response from Sandra Deby on 4 Mar,2019
Dear Value Guest Warm greetings from Grand Sinar Indah Hotel We thank you for giving us a response for us to improve our service in the future, hope this does not make you uncomfortable to stay back at our Hotel. We are looking forward to your coming back for a meaningful response for us. Grand Sinar Indah Management

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Room on arrival was shocking. Complained and moved to an acceptable one. Over all good value for money.
Stayed 15 nights in Jan 2019
Response from Indri Sandradeby on 30 Jan,2019
Dear Value Guest Warm greeting from Grand Sinar Indah Hotel Thank you for choosing to stay at Grand Sinar Indah Hotel and take the time to give us your feedback. We do apologize for any inconvenience during your stay at our Hotel. To be sure we will be more active to maintain our Hotel facilities to be comfortable to use for our guest. We are looking forward to your coming back for a meaningful response for us. Grand Sinar Indah Management