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Reviews of Sm Hotel And Business

3.5 out of 5
Sm Hotel And Business
Av. Los Patriotas 623, San Miguel, Lima, Lima

Reviews

7.8

Good

Rating 10 - Excellent. 82 out of 275 reviews" "
Rating 8 - Good. 114 out of 275 reviews" "
Rating 6 - Okay. 50 out of 275 reviews" "
Rating 4 - Poor. 19 out of 275 reviews" "
Rating 2 - Terrible. 10 out of 275 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Taking breakfast to my room was a unique experience. Thank you!
Stayed 2 nights in Feb 2024
Response from SM Hotel and Business Marketing on 29 Feb,2024
Dear Priscila, thank you for choosing us, we hope to see you soon! Best regards

6/10 Okay

Sophia

Stayed 3 nights in Dec 2023
Response from SM Hotel and Business Marketing on 29 Feb,2024
Thanks for your feedback, we hope to see you soon. Regards

6/10 Okay

cecilia

We were there only one night on a next early flight . room was clean and fine , is just to small. but customer service is good.
Stayed 2 nights in Jun 2023
Response from SM Hotel & Business on 20 Jul,2023
Good morning. Thank you very much for taking the time and letting us know your comments. We hope to get better every day, we would love to receive you again. Greetings.

2/10 Terrible

Martin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Giannina

Stayed 4 nights in Mar 2022
Response from SM Hotel and Business Marketing on 29 Feb,2024
Thank you for you review. Regards

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2022
Response from SM HOTEL & BUSINESS on 28 Jan,2022
Muchas gracias por su valoración. Saludos.

2/10 Terrible

Wilson Alfredo Feria, Jamestown

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unfriendly staff
Stayed 3 nights in Aug 2021
Response from SM HOTEL & BUSINESS on 7 Sept,2021
Good morning Mr.Wilson Thank you very much for taking the time and letting us know your comments. We would like to have more details about the bad experience you had during your stay and with the staff so that we can correct the errors and be able to provide a better service every day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
I needed a place to stay for about 12 hours while my flight departed so I look for a cheap Room In the surrounding area for what I paid it served it’s purpose. I am sure that they had other rooms that were more comfortable if I was there for that reason. But it was very secure and clean and it was in a safe neighborhood the staff was friendly
Stayed 1 night in Nov 2019
Response from SM Hotel staff on 8 Feb,2020
Thank for staying with us at SM Hotel & Business. We are glad that u loved our place. Your review helps to improve our service with our guests. We wish you safe travels! Thanks

6/10 Okay

sixto

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
not fair price
room size very small for the price!
Stayed 2 nights in Nov 2019
Response from SM Hotel Staff on 8 Feb,2020
Thank you for choosing us at SM Hotel & Business. We are sorry that u didn’t enjoy your stay at all. Please be sure we will put even more effort to keep improving our service. Best regards.

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Its was just a few hours. Its difficult to judge and expect much from a $44 overnight stay. This was worth the hot shower and a bed than wait it out for 11 hours for the next flight. Breakfast was disappointing though. That needed improvement on so many levels.
Stayed 1 night in Oct 2019
Response from Management on 30 Oct,2019
Dear we appreciate your comment, we will continue working to improve and provide the best service to our travelers.

8/10 Good

Barbara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Be aware of the $25 fee for airport shuttle!
The hotel rate was fair but I wish we’d known that their airport shuttle “amenity” cost $25 (each way). $66 for the room + $50 (and tip) to get there and back to the airport. By the time the shuttle arrived at the airport could not check in to the hotel until after midnight and had to check out at 3am to allow enough time to get back to the airport.
Stayed 1 night in Oct 2019
Response from Receptionist on 7 Oct,2019
Dear Barbara, we appreciate your comment. We will continue working to provide our guests with the best possible service.

4/10 Poor

MARIA

Liked: Staff & service
Disliked: Property conditions & facilities
The shuttle driver was super nice, he was ready before departure time, i appreciated that. the staff was super nice. the only thing i didnt like was that i could hear EVERYTHING from my room. i could hear the cars out on the street.
Stayed 1 night in May 2019
Response from Staff Sm Hotel&Business on 10 Jun,2019
Dear Maria, thanks for your review! We are really sorry about the noise, we will make our effort to avoid these problems.

8/10 Good

Steve

Liked: Cleanliness, staff & service, room comfort
Good stay.
The staff was all very friendly, and very accommodating. The room was cleaned very thoroughly daily. Does no one do any ironing anymore? I asked for an iron, and they offered their laundry service. Also, we did have an issue with the instructions for using the safe. I follow instructions implicitly, and had nothing but trouble till I did it another way. I did suggest they make a correction on the instructions. We have stayed here because it is very close to where family lives, and close to shopping, restaraunts, etc.
Stayed 3 nights in May 2019
Response from SM HOTEL&BUSINESS STAFF on 19 Jun,2019
Thanks for your review hope to see you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly but hotel not as close we thought.
Stayed 1 night in May 2019
Response from SM H&B Staff on 18 May,2019
Thanks for your review, we will keep working in trying our best!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from SM HOTEL&BUSINESS on 30 Apr,2019
Gracias! Esperamos volver a verlo, pronto. Saludos Cordiales,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees have all been wonderful. A/C and airport shuttle service with warm breakfast were the reasons I chose it and all lived up to expectation.
Stayed 1 night in Jan 2019
Response from SM HOTEL & BUSINESS on 21 Jan,2019
Thank you for the review! Those are wonderful words! We hope to see you again!

6/10 Okay

Luis G

Disliked: Staff & service
Close to the airport but don’t use their shuttle.
Need a place to stay overnight to catch a flight on the following day. The location for the hotel was convenient although they offered a shuttle for more than twice the price of a luxury taxi.
Stayed 1 night in Dec 2018

8/10 Good

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located near airport. Breakfast was freshly cooked. My only complaint is that the airconditioner right above the bed dripped on me!
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and staff totally on the ball with airport pick up. Very nice! Nicely updated except for flooring in room and stairway/halls. Bathroom updates nice but deep cleaning needed near floor, shower area. Overall a good stay.
Stayed 1 night in Nov 2018

8/10 Good

Estefany, union, nj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good one. However, the only problem i had is that if the hotel decides to raise their prices it should no affect to reservation already made. Mine went up.
Stayed 3 nights in Oct 2018

10/10 Excellent

Anna, Lima, Peru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel close to the airport. Rooms are clean and staff are very friendly.
Stayed 7 nights in Sep 2018
Response from SM HOTEL & BUSINESS on 17 Sept,2018
Thanks so much Anna, we wait for your return.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!!
This My “go-to” hotel when arriving in and transiting through Lima. Service, cleanliness and comfort is always tops. Great value!
Stayed 1 night in Sep 2018
Response from SM HOTEL & BUSINESS on 18 Sept,2018
Thanks for choose us like a part of your stay in Lima. We hope you come back soon.

8/10 Good

Nicole, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for my quick night’s stay before heading back out to Cuzco. Clean hotel and room, friendly staff, nice little breakfast in the morning. I’d stay again!
Stayed 1 night in Aug 2018
Response from SM HOTEL & BUSINESS on 1 Sept,2018
Hi Nicole, Thank you for sharing your experience with us and sure we hope to see you in the future! Best regards, Yakelin

2/10 Terrible

Kendal, Oregon, USA

Disliked: Room comfort
Not worth it
Location not good, staff unknowledgeable, the room had a window looking into extremely small court yard across from another rooms window. Hotel doors to outside they can never make work to unlock with button, we always had to wait for them to come around with keys to let us in and out. Also ended up with 2 HUGE bites from something in the room while sleeping. This was the only hotel I was bit at after being in Peru for 2 weeks and 6 different hotels. The kitchen staff was really nice & curious.
Stayed 2 nights in May 2018

6/10 Okay

pedro

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2018

6/10 Okay

Hilda

Liked: Cleanliness
Disliked: Room comfort
I reserved a room for $40.50 a night but when I arrived to check in, the front desk staff told me that they didn’t have any rooms at that price available. They suggested that I take a room for $65 instead. I had to ask them to talk to their manager. I got the rate I reserved at the end after they gave me a hard time.
Stayed 1 night in Jun 2018

6/10 Okay

Roxy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
This hotel is good value for money on a layover. Nothing in the local area. We asked for a breakfast or water to go and they weren't able to help. I also left something in the room and contacted the hotel 3 times (using the tel no and email add on their website) to ask them to hold it for me, and on my return was told they don't monitor those lines of contact and they didn't have it. They were exceptionally unhelpful with this, and rude to boot.
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent costumer service
Stayed 1 night in May 2018

4/10 Poor

Estefany, union, nj

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was amazing, very friendly and lovely. However, the room did not smell fresh. the shower curtain was broken. One of my towels was ripped. Junior suite bathroom window was broken ( glass missing). There were 2 spiders.
Stayed 4 nights in May 2018

2/10 Terrible

Amparo

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad smell!
The check in was easy and the personnel is good. The breakfast was supposed to start at 6:30 and it was ready about 6:45. They did not have bread. This was really stressful because our taxi was picking us up at 7 am for our fligth.
Response from SM HOTEL & BUSINESS on 15 Apr,2018
Thanks for your honest opinion. We are very happy to know that our staff made your stay pleasant and We regret to hear that you were not satisfied with the competence of our service. Best regards

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip was accomodating for the price
It was fine.
Response from SM HOTEL & BUSINESS on 8 Apr,2018
Dear traveler Thank you for your comment and for choosing our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel!
Near to the airport and good service. Oir check out was early and they gave us a breakfast bag, this was unexpected and great.
Stayed 1 night in Mar 2018
Response from SM HOTEL & BUSINESS on 10 Apr,2018
Estimado cliente. Gracias por tomarse el tiempo para compartir su experiencia con nosotros. Estamos muy contentos de saber que nuestro personal hizo que su estancia fuera agradable.

6/10 Okay

Jeremy, London

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The overall experience is not that bad, but the hotel is noisy and dirty. Convenient since it's about 15 minutes from the airport, wouldn't have chosen otherwise. There are far better places in Barranco or Miraflores areas.
Stayed 1 night in Mar 2018
Response from SM HOTEL & BUSINESS on 8 Apr,2018
We appreciate that you have spent time to provide us with an assessment of your stay.We will make sure that your complaints are transmitted to all

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Quick trip from the airport, stayed here just to sleep in between flights, so I can't speak to many details. However the staff was extremely kind and warm hearted,making my stopover (and first time in Peru) very pleasant.
Stayed 1 night in Mar 2018
Response from SM HOTEL & BUSINESS on 8 Apr,2018
Dear Customer. Thank you for your comments. We are very happy to hear that you have enjoyed your stay with us.

10/10 Excellent

James, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprising last minute comfort
Our Airbnb fell through and we had to book a hotel quickly at nighttime. Thankfully this was only a few blocks away and close to my family's place. The staff were really friendly and helpful, the room was nice, comfortable bed with a good shower. Breakfast was reasonable and we were happy with the price (same as the Airbnb).
Stayed 3 nights in Feb 2018
Response from SM HOTEL & BUSINESS on 20 Mar,2018
Dear Customer. I appreciate your comments about our hotel. It makes us feel proud to meet the needs of our customers in the best way we can.

10/10 Excellent

Deep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly and helpful and the breakfast was fresh and tasty.
Stayed 2 nights in Mar 2018
Response from SM HOTEL & BUSINESS on 20 Mar,2018
Dear traveler Thank you for your comment and for choosing our hotel. I am happy that you enjoyed your stay and we hope to have you again.

8/10 Good

Jim , Quebec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic Room at a Reasonable Price
We had a 7 hour layover and wanted a shower and a few hours sleep in a horizontal position. Didnt use any other facilities other than these. Lots of noise coming from the street. Shuttle was on time to pick us up at the airport. Even though it was midnight, there was a lot of traffic. Dont want to think about what it may be like during the day. Front desk spoke good English and very efficient. Wake up was on time. Shuttle back to airport was swift until got to airport property and then took 15 minutes to get to departure arera from entrance at 4am!!!
Stayed 1 night in Mar 2018
Response from SM HOTEL & BUSINESS on 20 Mar,2018
Dear Customer. Thank you for taking the time to share your experiences with us. I am very happy to know that our staff made your stay a pleasant one.

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel not far from the Airport
I like the hotel, not far from airport by taxi. Loction looks ok, and safe. But there is nothing to do around. Rooms are modern, spacious and comfortable. Staff was friendly and helpfull, only think i dont like (this is problem of most hotels in Peru ), staff expect that everybody speak spanish...
Stayed 1 night in Feb 2018
Response from SM HOTEL & BUSINESS on 26 Feb,2018
Dear Customer. I appreciate your comments about our hotel. It makes us feel proud to meet the needs of our customers in the best way we can. We look forward to seeing you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe hotel, close to the airport and friendly staf
The airport transfer didn't go as planned as the hotels driver failed to show but we had lots of options with taxis from the airport. Had a safe ride that only cost $13.00 USD and the receptionist couldn't apologize enough. Lovely staff, big yummy breakfast and hot water and tea coffee is available 24/7. Not much around the hotel so we ordered in and had one of the best chicken dinners ever. Full of flavor, moist authentic BBQ chicken, tons of french fries, salad, soda, and two pieces of different cakes. It was a hotel recommendation and it was delicious. Would definitely stay again especially since the price was right.
Stayed 2 nights in Feb 2018
Response from Shandel Gomez SM HOTEL & BUSINESS on 16 Feb,2018
Dear Customer. I appreciate your comments about our hotel. It makes us proud to attend to the needs of our customers in the best way we can. We apologize for the bad experience that happened with the taxi service. We wait for you soon, thanks for choosing us.

8/10 Good

Doug, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel not too far from airport
I booked a room online because I needed to stay a day in Lima before catching a bus the next day to Huaraz. Was picked up promptly by hotel taxi driver at airport, and then driven to bus station next day by hotel taxi driver. Made a booking error that could have cost me an extra day, but hotel was nice enought to cancel the extra reservation at not cost.
Stayed 1 night in Nov 2017

8/10 Good

Juraj

Liked: Cleanliness, staff & service, room comfort
ok for 1 night
reasonably priced hotel not far from the airport.
Stayed 1 night in Nov 2017

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall experience was good and we will be back
All the people were very friendly and polite. We had a very good experience with all employees. There were some minor deficiencies that were taking care of immediately such as the light stand lamp not working properly and bathroom lock not working properly. It would've had been nicer if the hotel had an elevator, but all considered Carlos and Giovanni were very helpful carrying the suitcases.
Stayed 4 nights in Nov 2017

8/10 Good

HUA

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2017

4/10 Poor

L, Colorado

Disliked: Cleanliness, property conditions & facilities, room comfort
They do not seal their water bottles
I just needed a place to stay near the airport for a few hours ahead of my flight. I'm not high maintenance, and the room was clean enough for what I paid. The shower pressure was good as well. The staff were friendly. My big issue is that the fresh bottle of water they provided to me in the room was not sealed. When I called downstairs to the front desk, they said that they do not provide sealed water. This is a public health issue. As such, I wouldn't recommend this hotel.
Stayed 1 night in Sep 2017
Response from daniella on 24 Oct,2017
Dear guest, We really know how important is to provide high quality water, that is why all the bottles of water in our rooms are completely sealed. And also the water we use in the kitcken comes like that. But there could be 1 or 2 that have a problem with the security seal as we recieve all in a sealed packaging from the store. We are really sorry for the misunderstanding. We are going to check them out. Thank you so much for you feedback! Regards, Daniella Medrano SM HOTEL & BUSINESS

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only bad experience is that they charged me $10 dollars more at chek-out and I had a guarantee price of $59.50 when made the reservation on Expedia
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty Good
This hotel was good. The staff was friendly, and the room was nice. It was very humid and damp in the room which was a little unpleasant. The room was clean and looked nice though, the beds were comfortable. We left early for the airport in the morning, and we arranged transport with the hotel for $15 USD which was convenient and fast. The hotel isn't exactly right next to the airport, but the area was a little nicer. Not somewhere you really want to walk around or hang out in for your trip in Lima, but if you're going to the airport it was only 15 min away. Wifi didn't really work well.
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Convenient to the airport for early flight
Location was not what I expected but it was ok because it didn't look safe but it was safe.
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms are very small and the carpet was dirty.
The hotel is off of a main road and the rooms are small and not so clean for the price.
Stayed 2 nights in Jul 2017