Linwood Hotels with Shuttle Services

"Noone here when we arrived at 1.55pm and still no one here later in the afternon when we tried to check in -I had booked 3 rooms for 3 different groups and they had pre charged my credit card as much as they could prior to us arriving This has never happened before i have always been told this just a holding card as this is a small limit card I dont actually use it to pay my own accommodation or anyone elses I book and this has put the card into overdraught I was told they could only refund...