Hotels with Entertainment in Lisbon City Center

"Extremely disappointed for having experienced a few unpleasant moments. Our stay included 2 rooms, both next to each other. The 4 of us were abruptly awaken by loud drilling coming from the floor above us, and lasting approx. 45 min. My sister and brother in law immediately called reception and they were told "they are repairing and need to drill". My brother-in-law asked to speak with the manager and he was told he would get a call by 9AM. It didn't happen!. He was asked if we all had not been made aware in advance of the work scheduled the following morning. Had we known, we would have rejected the rooms! Noone likes to wake up that way! The overall service was "indifferent"! Of the 4 people at the reception standing there while we checked in, only one greeted us while the others just stood there without even giving eye contact! The only positive was breakfast; good variety, but again, the majority of the staff was not friendly or welcoming. The floors where the rooms are do need repairs and upgrading. Needless to say, we won't be staying in that location in the future."

"A spectacular hotel close to the airport in Lisbon. Very convenient for early morning flights. Breakfast bar available from 0300 hrs for early departures. Wonderfully friendly and helpful staff."

"Location is ok close to the airport. Other then that it an average 3star like hotel. Rooms are small bathroom is small . Bathtub is very high feel like you are climbing up the mountain."

"Great"

"I have stayed here over a number of years and i always enjoyed my stay . However I have noticed a big change now the hotel is always busy with big groups staying and the staff are doing their best but they have lost the personal touch and friendliness that use to be evident . No one bothers to remember your name or anything else for that matter. It has become quite impersonal and functional. Breakfast is very good and rooms reasonably comfortable but there is room for improvements."

"Very pleasant place to stay "

"Perfect for 3 nights in Lisbon. Nice and convenient location. Breakfast was great! Room appears smaller due to unique design of the bathroom with separate shower, toilet & vanity. Amazing exercise facilities with indoor pool, steam room etc. Exceptional staffs. Polite and helpful! Thank you! "

"Outstandingly lovely staff., perfectly located. Couldn’t have asked for more."

"Outdated room and hallways, it resembles a cruise line room and not a four star hotel. The reception staff was not welcoming. No greeting, Manuela just asked for our passports and city fees. The bed was comfortable but the room had a strong odor of carpet cleaner. Only two electrical outlets available and the list can go on. After the initial review for check-in by Expedia, we were offered an upgrade at 6:18pm the following day. When I asked why, Alex said in a harsh and loud tone in the lobby “didn’t you complain? That’s why.” Totally out of line and inappropriate behavior by the hotel staff. When leaving the last day as we were returning our key a young woman ask “was everything okay?” Obviously, they had no interest in the feedback given. The employees need to be trained in quality customer service if they want to keep customers coming back. Personally and based on my experience, we won’t be returning. "