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Reviews of Hotel Italia

2 out of 5
Hotel Italia
Avenida Visconde Valmor 67, Lisbon

Reviews

7.4

Good

Rating 10 - Excellent. 20 out of 93 reviews" "
Rating 8 - Good. 35 out of 93 reviews" "
Rating 6 - Okay. 26 out of 93 reviews" "
Rating 4 - Poor. 8 out of 93 reviews" "
Rating 2 - Terrible. 4 out of 93 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite clean and comfortable. Lovely lady in reception.
Stayed 2 nights in Aug 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
My receptionist was lovely and helpful!
Stayed 1 night in Jul 2023

6/10 Okay

Victoria

Travelled with partner
Liked: Cleanliness, staff & service
Very small room and awful outlook but clean and adequate for a quick stopover.
Stayed 1 night in Jun 2023

8/10 Good

Matthew

Travelled with group
Liked: Cleanliness, staff & service
Very friendly staff, good value for the room, the only thing I would say on the negative side is that it could do with better sound insulation...you get to hear everything the neighbours are doing ...although you may not nesc consider that a negative!!
Stayed 3 nights in May 2023
Response from Hotel Italia on 23 May,2023
Dear GuestThank you for choosing Hotel Italia and for your commentsBest Regards

6/10 Okay

William

Liked: Cleanliness, staff & service, property conditions & facilities
LOUD. This is a LOUD hotel. You can hear every footstep in the hallway. My room was above the lobby and I could hear the staff. It seemed they often talked amongst themselves. Twice I asked them to please quiet down so I could relax and work. They seemed to ignore me. I’ve never asked hotel staff to be quiet before. Not their fault entirely, the design is poor. Great location. Decent price. Room was okay, but the interior room did not have the light promised in the rooms shown online. Kebab Land around the corner is legit, so is Fu Shin Chinese food. There is a nice park nearby with a museum (the Calouste Gulbenkian foundation). I don’t regret it, but I didn’t extend my stay.
Stayed 2 nights in Jun 2022

6/10 Okay

Ramesh

Disliked: Amenities
Stayed 1 night in Jun 2022

8/10 Good

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff, excellent location and clean rooms.
Stayed 7 nights in Nov 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
If you are a bigger person like I am, the shower is half the size of a phone booth and the doors do not open much, forcing you to squeegee past them. It’s an old shower with mold, I would rather have not rubbed my body all over it. The height is fine but the plumbing is old style, sticks out into the limited space, and kept jamming into my hip. The bed is also a collection of springs, my 100 lb wife agreed it was quite uncomfortable to sleep on and the shower was too small for her to do much in. If you’re not on a budget pay more and enjoy your stay....
Stayed 1 night in Sep 2019

4/10 Poor

Stefan

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Okay hotel, but little more than that.
Overall, the hotel did the job, but little more The check-in experience was fine. The room was small (but decent size for the price). The room was advertised as "sound-proof", but even though I checked in late (around midnight), I could hear the other guests at the hotel through the doors. The sink was partly clogged meaning that water only left the zink very slowly. They only provided a single, small, thin towel, so while it did the job, it wasn't a great experience. Similarly, the small things were missing: there was no trashcan in the hotel room, the aircon had turned out on the actual unit, the bed was hard, the pillow was of very low quality, the bed had a blanket, but no duvet. The hotel was a bit hard to find, but a fine location.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel simples, que serve o propósito apenas da dormida. Quarto renovado.
Stayed 2 nights in Aug 2019

8/10 Good

Per ole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet area to live
Very nice pepole working there Great help when need help like go around to look help how to travel tips in what to see
Stayed 8 nights in Jul 2019

10/10 Excellent

Bhanmati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10
Friendly staff very clean, good location
Stayed 6 nights in Jun 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not over priced
The hotel is located in a relatively quiet area but with several reasonable reseraunts within a short walk. The Hotel staff were helpful.The rooms a little small but not overpriced.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for my business trip

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here one night as we arrived at Lis and we're taking the train to Evora next day. The hotel is basic, clean room and located blocks from entrecompos train station. Staff is friendly and helpful. There are few small cafe and restaurants near by. It was everything we needed it to be.

8/10 Good

Maureen, Ottawa, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheerful, helpful staff. Located close to Metro.
While the location was a bit outside the tourist 'heart' of Lisbon, the proximity to 2 metro stations (red and blue lines) made it a good, functional choice for my visit to Lisbon. I had to book on the day of arrival due to a mix up with previously arranged accommodation, and the front desk staff were extremely pleasant and helpful. I had a room on the ground floor, and yes, there was a bit of street noise at times, but due it's location away from the party heart (ie. the Bairro Alto neighbourhood), the noise was not disruptive.
Stayed 10 nights in Mar 2018

8/10 Good

Elizabeth, Kansas

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport and tradonable.
Easy check in they called cab for an early departure (0330) and the cab arrived in 5 minutes. Didn't have the breakfast because of departure time. Clean, like my grandmother clean! Pillows weren't great but I give clean and safe over that. Three females travelling, neighborhood was rundown but we felt safe there.:-)
Stayed 1 night in Sep 2017

6/10 Okay

Fleur

Liked: Cleanliness, property conditions & facilities, room comfort
Hôtel Italia is located quite centrally, and is a nice place in Lisbon
Stayed 2 nights in Aug 2017

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big names are not always the best.
Great value!! we just stayed at Novotel Lisboa for 4 days. Hotel Italia less than half the price but 3times better off.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Disappointing 2 star
I had to book quite late after finding another hotel had cancelled my visit so I got charged a lot. For such a high cost, they could have provided me with a decent room, i.e. one less dark and cell-like with pillows that don't feel like inflated plastic bags. Reception staff were helpful, but otherwise not a good experience.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Deanna

Liked: Cleanliness, staff & service
Hotel staff was fabulous!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice, clean hotel, good location, I would stay again

8/10 Good

rafael, Miami

Liked: Cleanliness, staff & service
I would recommend this hotel.
good location, friendly staff. Hard beds, had to place blankets under the sheets. Italian restaurant next door had one of the best lasagnas ever.

10/10 Excellent

Hamidreza, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than what expected
I was in this hotel for 6 nights. It was better than what I expected. The rooms are clean and service was very good. It is close to the metro and bus stops. Far from the city center. Easy accessible from the airport. The neighborhood is quite and safe. There is one supermarket in front which was very helpful. Some coffee shops and restaurant around. Staff were friendly and helpful. The only minus is the wifi speed which could be better.

8/10 Good

Mark, Ottawa, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed!
Very happy with our 3-day stay here. The rooms are small but in that part of town that is all you need.. The breakfast was OK. but... the Staff are the best place about this hotel!! They are all so friendly and very accommodating.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort

6/10 Okay

Verified traveller

God location, affordable clean hotel with help full staff.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place for visiting Lisbon for short stay
Nice hotel near of metro and Lidl. Clean, very helpfull staff, convenient location.

4/10 Poor

Li, Beijing

Disliked: Cleanliness, property conditions & facilities, room comfort
Helpful front desk, convinient location.
There is a supermarket right on the other side of the street. You can find local restaurant and bakery in 2 minute walking distance. Less than 10 minutes walk to Metro. Hotel itself is kind of old, small, basic.

10/10 Excellent

Steve, Bristol, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Nice hotel set in a quiet residential location, but just round the corner are a host of cafe/bars and restaurants, offering good quality and service at out of town prices. It's a good, but pleasant walk into Lisbon, or take the metro about 200m away. We were offered the continental breakfast, however, with a small Lidl just over the road, fresh bread (in house bakery) and lots of fruit a good alternative, also a good place to buy good cheap local wine for home. The metro is a real bonus, the hotel being at the opposite end to the aeroporto, and good links to the main rail stations. Rooms were cleaned daily and we had plenty of fresh towels - the Reception staff were friendly and offered good advice about the locality. Overall the Italia and Lisbon a good choice for a week's break

10/10 Excellent

Steve, Peace River

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central and quiet neighbourhood
Close to the metro, lots of good places to eat nearby. Grocery store across the street. Staff knows the city and can help.

10/10 Excellent

Steve, Peace River, AB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to the city center
I read the reviews before I booked this hotel so I'll talk about those first. The complaints included could hear the jets from the airport (if you want to stay anywhere in the city center this will be a problem for you but for me could barely hear them and is very nice to be just a 9 minute taxi ride from the airport). The walls are not soundproofed (for me this is not a problem and actually was one of the quiter hotels I have stayed in). The shower is small and makes a mess on the floor (I found by aiming the shower head into the corner and not turning the water on full blast there was no mess). I stayed there for 4 weeks as my plan was to really get to know the city as if I was living there. For this I wanted to be as central as possible and this hotel can not be beaten for that. The staff were very knowledgable about the city and could answer all my questions about the metro, trains, etc. The staff also spoke very good English which was great, even though I can speak decent português, there are some topics that are just so much easier to talk about in English for me. There is a person at the desk 24 hours per day and will open the door for you at whatever hour (getting back at 4 in the morning, no problem). This is a very reasonably priced hotel for all you are getting and I think that can't be understated (private bathroom, security, clean, friendly accommodating staff).

6/10 Okay

Verified traveller

Liked: Cleanliness
The staff are very helpful
The accommodation is basic but comfortable. The breakfast is basic with no hot food options but fair for the price. There are very few amenties in the hotel other than your room. The location is in easy reach of public transport. The staff are helpful to accommodate guests' needs.

10/10 Excellent

Sean, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value, handy to metro, Gulbenkian
Very reasonable cost - the buffet breakfast ias a mere €3 extra over the room chare. Friendly staff. Room adequate size. Internet downstairs but in separate room where you can work. Five minutes walk from Gulbenkian foundation and maybe ten from Metro.

10/10 Excellent

michel

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 3 nights in May 2023
Response from Hotel Italia on 27 May,2023
Dear GuestThank you for your comments.Best Regards

10/10 Excellent

Luzia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2023

8/10 Good

Florisvindo

Stayed 1 night in Oct 2022

2/10 Terrible

Selmane

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bonjour je suis arrivé à l hôtel il ma dit hotel complet j’ai pas entré à hôtel c complet alors voir avec l hôtel j’ai pas passé la nuit la bas
Stayed 1 night in Sep 2022

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Não vale o custo
Quartos limpos, mas muito apertados, com poucas tomadas e travesseiros ruins. Funcionários grosseiros.
Stayed 4 nights in Aug 2022

10/10 Excellent

Cristiano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Jun 2022

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un séjour agréable et correspondant à un hôtel 2 étoiles. Le personnel a été très sympathique, en particulier à la réception.
Stayed 6 nights in Mar 2022

6/10 Okay

Sima, Skien

Liked: Cleanliness
Det var ok.
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
O hotel Itália é simples, mas arrumado e organizado. O café da manhã também é simples e bom. A localização é boa.
Stayed 5 nights in Jun 2019

8/10 Good

Eduardo Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Equipe simpática. Quarto e banheiro apertado e chuveiro mal instalado.
Stayed 6 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Boa
A estadia foi boa, o atendimento muito bom e as instalações compatíveis com o nível do hotel
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Útil para congresos académicos: cerca del aeropuerto y de la universidad
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018