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Reviews of Safestay Lisbon Bairro Alto

2 out of 5
Safestay Lisbon Bairro Alto
Travessa do Fala Só, 9, Lisbon

Reviews

8.0

Very good

Rating 10 - Excellent. 22 out of 51 reviews" "
Rating 8 - Good. 14 out of 51 reviews" "
Rating 6 - Okay. 5 out of 51 reviews" "
Rating 4 - Poor. 8 out of 51 reviews" "
Rating 2 - Terrible. 2 out of 51 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

EVAN

Liked: Staff & service
Disliked: Amenities
Stayed 4 nights in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from Safestay Reception Team on 16 Feb,2022
Hi, thank you uch for your review!

10/10 Excellent

Canoly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Safestay Reception Team on 12 Aug,2021
Thank you so much! Regards

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2021
Response from Manoel on 24 Jul,2021
Thanks for your opinion! See you next time!

10/10 Excellent

Qasim

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Its amazing everything and its very cheep
Stayed 1 night in Jul 2021
Response from Safestay Reception Team on 7 Jul,2021
Dear Qasim, thank you so much for your review!

6/10 Okay

rex

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Renovation
The hostel was under renovation with all the hullabaloo that comes with that. No mention of that before booking. Good location.
Stayed 1 night in Jan 2020

6/10 Okay

ALIAKSANDR

Disliked: Property conditions & facilities, room comfort
I stayed there 11 days and should say that place is cheap , but noisy due to train station in neighbourhood. As well it is hard to stay in 14 or 8 dorms room due to high people traffic (at nights as well). Hostel is placed in old town center, so dining out is pretty expencive and there are no big supermarkets nearby.
Stayed 11 nights in Oct 2019
Response from Xabregas on 28 Nov,2019
Dear guest, thank you so much for your review! Kind regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pretty nice. Everyone on the reception was pretty nice! It's a typical old portuguese building with a great view over Lisbon and super well located!
Stayed 2 nights in Jul 2019
Response from Safestay Lisbon on 18 Jul,2019
Dear guest, thank you so much for your review! It was a pleasure to have you here with us :) Cheers

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap, good location, excellent service
Very nice place for Backpackers and any traveler, it's easy to meet new people there and have fun. Good bre2for 3 euros, and they care about their guests, if there is something wrong, they will fix it on the spot. All the receptionists were extremely friendly and helpful with any tips you would want to know about, plus it was the cheapest hostel and so close to the city, truly an excellent choice.
Stayed 1 night in May 2019
Response from Safestay Lisbon on 18 Jul,2019
Dear Nicolas, thank you so much for your kind review! We are 24/7 for the guest and this is our aim :) It was great to meet you and hope to have you here again with us!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not for me
I wish people would be more honest in their reviews so that you aren’t surprised when you land. It is true the hostel is close to the busy old town area, HOWEVER to get there requires a hike of epic proportions. And then additional stairs when you get to location and then more stairs when you get to your room. The place is old there’s nothing they can do about it. Why they chose to renovate during the busy summer season is beyond me but alas I can’t imagine that they can keep the facilities clean enough with majority of showers now working. There’s no atmosphere at all and they do try with cheap drinks but it’s just not the vibe here. I wouldn’t ever stay here again- hostels have evolved far beyond this place.
Stayed 2 nights in Jul 2019
Response from Safestay Lisbon on 18 Jul,2019
Dear guest, thank you for your review. We deeply apologize to have not corresponded to your expectations, we will take a closer look to the negative sides you mention in order to improve!

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not my favorite hostel
Didn’t have the best stay. Only a few showers available in the whole hostel due to maintenance. WiFi only good in the lobby. Staff mildly helpful. Decent location. Would recommend staying elsewhere.
Stayed 3 nights in Jun 2019
Response from Safestay Lisbon on 25 Jul,2019
Dear guest, thank you for your review! We deeply apologize for the fact we did not match your expectations. As you know, showers are being renewed and we are doing our best to minimize impacts to the guests. Kind regards

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Close to everything
The facilities were kinda dissapoting. No hot water in a whole floor. The room was very small.
Stayed 2 nights in Sep 2018

8/10 Good

Yehonatan

Fine
Veery good location. Great stuff. A bit noisy and very old.
Stayed 7 nights in Aug 2018

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2018
Response from Safestay Lisbon on 2 Aug,2018
Dear Melanie, thank you for the review! Cheers

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2018
Response from Safestay Lisbon on 2 Aug,2018
Dear guest, thanks for your feedback!

10/10 Excellent

carlos, toronto, ont Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist Pedro was just courteous and very helpful. i recommend Safestay
Stayed 4 nights in Jun 2018
Response from Safestay Lisbon on 2 Aug,2018
Hello Carlos! Thanks for your feedback :)

10/10 Excellent

Duc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Close to everything. But if you with backpack only it very good but if you have a suitcase with you. Ha ha ha get ready to climb up hill and addition 30 step stair way to get in office to check in.
Stayed 1 night in May 2018

10/10 Excellent

Duc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Very good close to most of the sites. For backpacker very good not for one with suite case
Stayed 2 nights in May 2018
Response from Safestay Lisbon on 30 Jul,2019
Dear Duc, thank you so much for your review! Kind regards

4/10 Poor

Marco

Liked: Cleanliness
Nella descrizione della camera doppia è specificato “bagno privato”, ma nessuna camera ha il bagno. Bisogna quindi utilizzare i bagni e le docce condivise.
Stayed 1 night in Mar 2022
Response from Reception Team on 5 May,2022
Caro Miraco, grazie per il tuo commento. Vi informiamo che l'incidnete sarà rivisto per offrire un'informazione corretta e chiara a tutti gli ospiti. Grazie

10/10 Excellent

Claudia Wall

Liked: Cleanliness, staff & service, amenities
Bra läge och rent!
Stayed 4 nights in Mar 2022
Response from Reception Team on 11 Mar,2022
Dear Claudia, thank you!

10/10 Excellent

marine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long week-end entre copines
Très bonne auberge de jeunesse, très propre et bien fréquentée. Facile à trouver et personnel à l’écoute.
Stayed 3 nights in Feb 2022
Response from Reception Team on 28 Feb,2022
Salut Marine, merci beaucoup!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SUPER
superbe séjour, le lieu est trés agréable , se retrouver avec des jeunes dans une belle ambiance fut un régal. Personnel à l'écoute et toujours disponnible . Je conseille cet endroit
Stayed 8 nights in Oct 2021

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relación calidad-precio inmejorable
Muy recomendable. Reservamos una habitación para 10 personas y salimos a 5€ por cabeza y noche con desayuno incluido; en pleno centro de Lisboa y muy cómodo.
Stayed 4 nights in Aug 2021
Response from Reception Team on 8 Sept,2021
Hola Maria, muchas gracias por tu comentário! Un saludo

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2021

8/10 Good

Arman Hadi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2021
Response from Safestay Reception Team on 22 Sept,2021
Dear Arman, thank you for your evaluation.

10/10 Excellent

Eleana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Safestay Reception Team on 12 Aug,2021
Thank you so much Eleana : )

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Molto pulita, bravi precisi e gentilissimi i gestori, bellissimi spazi esterni, vista e locazione; comoda la cucina, docce comode e intime, solo la zona dei lavandini con poca luce, specchi molto alti e poco spazio d'appoggio per gli oggetti per l'igiene ed asciugamani.
Stayed 1 night in Aug 2021
Response from Reception Team on 8 Sept,2021
Ciao, grazie mille per il tuo commento, è stato bello averti qui con noi. A presto

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service and people
Kind people and very good service and breakfast as well
Stayed 2 nights in Jul 2021
Response from Safestay Reception Team on 16 Jul,2021
Obrigado caro Fábio! Sempre bem vindo :)

8/10 Good

Isadora

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Carolina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went well, the only thing I would say to them is: please, put some towel hangers in the showers!
Stayed 2 nights in Dec 2019
Response from Marques on 10 Jan,2020
Dear guest, thank you for your review! We are already taking care of that. Cheers

6/10 Okay

taku, sapporo

Liked: Property conditions & facilities
駅や中心街に近くて便利。チェックイン時の説明はおざなりな感じ。欧米人が騒がしいいわゆるバリピ宿。珍しく？！日本人がいたので話が出来てほっとした。 同部屋の長期滞在者が朝５時前に窓を開けて仕事に出かけて行き、寒いは雨は吹き込むはで睡眠不足、リスボンは３軒泊まって全てイマイチな印象。
Stayed 1 night in Nov 2019

10/10 Excellent

CLAUDIO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from Afonso on 28 Nov,2019
Caro Claúdio, muito obrigado pelo excelente comentário! Cumprimentos da equipa

2/10 Terrible

Fabrício

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Péssimo
Fiz uma reserva pelo Hotéis.com para três dias ao chegar pela manhã guardei minha bagagem e fui conhecer a cidade ao voltar pela tarde peguei a chave do quarto, quando entrei no quarto minha surpresa a porta do quarto da acesso direto pra rua (ou seja sem nenhuma segurança na minha opinião) subi uma escada de madeira horrível para chegar na minha cama e ao chegar havia outro hóspede na minha cama (quanto a isso ok erros acontecem) me foi oferecido um up grade free para outro quarto (esse realmente com acesso pela área interna) a cama era confortável o banheiro ok, Wi-Fi fraco (oscilação de sinal),escadas mau iluminadas a noite. O staff de recepcionista são habilidosos e eficientes, prédio antigo (mas esse é o charme da cidade) e a localização é boa no centro histórico. Escolhi pelo preço barato mas me arrependi extremamente foi uma estadia bem desconfortável.
Stayed 3 nights in Nov 2019
Response from Xabregas on 28 Nov,2019
Caro Fabrício, agradecemos desde já o seu comentário! Queremos informar que já estamos a trabalhar nos pontos negativos mencionados. Lamentamos o incómodo causado e esperemos no entanto voltar a ter o gosto de o receber cá :) Cumprimentos

2/10 Terrible

Josue

Stayed 1 night in Nov 2019

4/10 Poor

Ricardo Igor

Stayed 5 nights in Oct 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sinceramente esperava bem mais.
Cheguei no hostel já era por volta das 19:00 e a recepcionista preferiu ficar atendendo o pessoal que estava comprando bebida do que realizar nosso checking, ao realiza-lo fomos informados que estávamos no segundo andar, mas que nenhum banheiro estava funcionando que deveríamos usar o do primeiro (o hostel lotado) . Quando chegamos no quarto para subir para a beliche de cima, vc praticamente tem que pisar na cabeça de quem esta em baixo, um colega dormiu no chão porque a moça da cama de baixo ficou reclamando, dele subir, uma vez que não tinha escadas, apenas uma barra lateral. O Wifi no quarto era inexistente, assim como na area aberta, somente na recepção que pegava bem. Na minha opinião o único ponto positivo é a localização.
Stayed 1 night in Aug 2019
Response from Safestay Lisbon on 30 Aug,2019
Olá caro hóspede, obrigado pelo seu comentário. Lamentamos a situação descrita e não correspondendo às suas expectativas. Iremos contudo enfocar-nos nos pontos negativos que refere por forma a melhorar os aspectos mencionados. Cumprimentos

8/10 Good

aleix

Liked: Cleanliness, room comfort
Well located hostel
Really well located and nice place to stay. Showers under reparation.
Stayed 1 night in Jun 2019
Response from Safestay Lisbon on 20 Jul,2019
Dear Aleix, thank you for your review! We are sorry for the remodelations works, but we are going to be fast as possible to fix them. Thanks for understanding

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
다른분들 평이 좋아서갔는데 제가갔을때는 샤워실이 싹 다 공사중이어서 이용가능한 샤워실이 3개였는데 그중 1개는 여성전용이라 실질적으로 2개를 수백명의숙박인원이 사용해야했습니다. 그래서 씻으려면 계속 줄서서 기다려야했고, 다른건 가격이 싸니 딱히 적지는 않겠습니다만 무거운 캐리어를 가져오신다면 여기는 안오시는걸 추천드립니다. 언덕 중턱에 있는데다가 리스본 길이 캐리어끌기에 좋지 않습니다. 차라리 대로변에 있는곳으로 가세요.
Stayed 1 night in Jun 2019
Response from Safestay Lisbon on 25 Jul,2019
Dear guest, thank you for your review! We will take notes from the negative sides you mention in order to improve the experience guests have from our hostel! Kind regards

10/10 Excellent

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Safestay Lisbon on 18 Jul,2019
Dear Mikhail, thank you for your review!

10/10 Excellent

Renato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Safestay Lisbon on 30 Jul,2019
Dear Renato, thank you so much for your review!

4/10 Poor

Geronimo

Liked: Cleanliness, staff & service
Disliked: Room comfort
Geen slaap
Persoonlijk niet een top ervaring gehad. Geen slaap gehad ivm met een gast die niet aangenaam rook en zwaar onder invloed was. Dankzij goede service een andere kamer gekregen. Het bed waar ik in terecht kwam was ook niet beter qua geur. Persoonlijk was dit voor mij de eerste en de laatste keer.
Stayed 1 night in Mar 2019

10/10 Excellent

heamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
여행 많이 다니는 데 첫 후기ㅣ 굳이에여
남여 화장실 분리고 리모델링한건지 정말 깨끗. 샤워실도 많아서 밀린적 전혀없고 깨끗해요. 침대도 편하고 새벽도착했는데 리셉션 너무 친절 ㅜㅜ 조식은 2유로 따로였는데 평범하고 과일 2가지네요. 조식은 타입이 아니라 잘 안먹었지만 다른 외국인은 두그릇 세그릇 먹더라구요 ㅋㅋ 아주 평범함. 위치 아주 굳. 처음에 길찾기좀 어려운 건 솔직히 포르투갈 특징인듯 ㅋㅋ 길 험한건 어딜가나 다 그렇죠 뭐 유럽인데. 너무 싸고 부족한 거 없이 완벽해서 꼭 다시 묵을 거에요. 뜨슨물 우리집보다 잘 나와요 뜨거움. 난방도 굳 ! 너무만족ㅎ해서 남겨여ㅕ
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
他の人の口コミにもある通り、最寄り駅からホステルまでは結構な坂でした。それも石畳の坂なので、スーツケースの場合は大変かも。ホステル自体の入り口も結構な階段だったので、尚更。バックパッカーだった私的にもちょっと疲れた。ただ、フロントの対応は良く、チェックイン時刻の前に行っても荷物だけは預かってくれたし、フレンドリーな感じやったし、おススメのファドの店とか市内の観光スポットも教えてくれた。部屋はキレイな感じだったが、身長166cmの私には二段ベッドの1段目も少し高めだった。共用のシャワーは脱衣スペースもちゃんとあったし、共用スペース兼バー兼フロントも広くて清潔感のある感じで良かった。近くには飲食店も多く、地下鉄の駅も近いのでアクセス良好。総合的に良いホステルでした。あの坂を除いては。。。
Stayed 1 night in Dec 2018

10/10 Excellent

Filipe Neves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Safestay Lisbon on 14 Nov,2018
Dear Filipe, thank you for your review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Morgenmad
Dejligt hostel med sød personale, dog vil jeg sige at den morgenmad de tilbyder for €2 ikke er noget værd! Men ellers rigtig fint hostel
Stayed 3 nights in Nov 2018

10/10 Excellent

Luis Filipe

Staff atencioso, um local acolhedor, quarto com beliches e grande . Banheiro e chuveiro fora do quarto, bem localizado. Único porém è a falta de ar condicionado no quarto.
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
離市區非常近，不過有一個大斜坡（電車就在這裡）拖行李就不是很方便。 住宿的地方乾淨，一層有2-3間淋浴間很方便，吹風機櫃台可借，但不一定會有~
Stayed 5 nights in Jun 2018
Response from Safestay Lisbon on 2 Aug,2018
Dear guest, thank you so much for your feedback!