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Reviews of New Fairmount Hotel and Casino

3 out of 5
New Fairmount Hotel and Casino
Mosi-O-Tunya Road, Livingstone

Reviews

8.2

Very good

Rating 10 - Excellent. 35 out of 82 reviews" "
Rating 8 - Good. 29 out of 82 reviews" "
Rating 6 - Okay. 11 out of 82 reviews" "
Rating 4 - Poor. 3 out of 82 reviews" "
Rating 2 - Terrible. 4 out of 82 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceedingly friendly. Thank you!
Stayed 5 nights in Dec 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
The staff was very helpful and pleasant. The restaurant service was slow but the food was good once it was served.
Stayed 4 nights in Nov 2023

10/10 Excellent

Brent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay at the Fairmount!
The trip was incredible and our 2 nights in the Fairmount led us to reserve an additional night on the return from Botswana. Our room was fabulous and I can honestly say that I’ve never been treated so kindly by staff in all of my hotel stays in the past 58 years I’ve stayed in hotels. We had a wonderful time.
Stayed 2 nights in Oct 2023

10/10 Excellent

ALEXANDER

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was everything we could have hoped for and more. Great location, had the family suit for 4 people and it was a great price, staff were very helpful and responsive, and great amenities on site we enjoyed such as the pool right out front of our room and the night club. Beautiful property. Would recommend for anyone!

10/10 Excellent

Yana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very nice hotel with really good food. Well trained staff, very pleasant and courteous service . Excellent value. Rooms are large and clean. Hot water and fast internet . Will come back
Stayed 1 night in Aug 2023

8/10 Good

Eseroghene, LAGOS

Liked: Cleanliness, staff & service, property conditions & facilities
Good Hotel for Livingstone visit. Location and pricing works out right!
Stayed 2 nights in Aug 2023

10/10 Excellent

Lameck

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Richard

Liked: Staff & service, property conditions & facilities
The staff was very nice and helpful. The hotel is a bit dated but seems to be well cared for. I didn't realize that the hotel seems to be catering to Indian guests, based upon the menu served in the restaurant and the Hindu meditation playing over the loudspeakers at 530 AM.
Stayed 1 night in Jun 2023
Response from NFHC on 30 Jun,2023
Dear Richard, thank you for taking the time to provide us with your feedback. Please be advised that we cater for all clients irrespective of nationality, however your stay coincided with Eid. We have several menus available to cater to all clients prepared by internationally acclaimed chefs, this includes our Continental menu, Seafood menu & Indo-Chinese menu. Nevertheless we are delighted to hear that you appreciated our homely hospitality and our historic building. We hope that you had a safe journey home! Kind regards, NFHC.

6/10 Okay

Asma

Travelled with family
Disliked: Property conditions & facilities
Had to preserve with the conditions. Disappointing as we had to change rooms because there was only one bathroom yet 4 adults staying there and the sitting room was bigger than the rooms themselves. A big jacuzzi for no reason which we didn’t ask for. We downgraded and the bathroom shower taps did not work. Limited hot water for only 15minutes in the day. Everyday we asked for maintenance to fix it and no one helped or turned up. The taps were annoying- separate hot and cold taps and you had to press down on them like public toilets and they dispensed water for 5 seconds before having to press it again. The towels had stains on them. As soon as you opened the bathroom window you would have lots of mosquitoes coming in. The fridge didn’t work- turning the water in bottles into ice? Good location on the main road but food was further down 15/20 minutes walk. Only good thing was the chef was accommodating to our dietary requirements-managed to cook halal meals for us. Free transport to/fro airport (7minute drive). Wifi was a struggle- barely worked on/off and had to sign in ever so often with papers from reception- which is a walk from your room. Poor Wifi. Housekeeping had a tendency to move all your things in the room and didn’t put it back where it was after cleaning. Would not recommend esp. for the price we paid.
Stayed 3 nights in Jun 2023

4/10 Poor

Denise

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Just so, so
The beds are very hard and uncomfortable. The rooms and hotel could use an update with paint and decor.
Stayed 2 nights in Apr 2023
Response from NFHC on 12 May,2023
Dear Denise, Thank you for sharing your feedback on your stay with us at New Fairmount Hotel & Casino. We are incredibly disappointed to read your comments, rest assured that a thorough internal investigation has been initiated to address your concerns. An additional room was offered to yourself in the best interests of your group at no extra charge, we apologise if this did not meet your expectations. We would like to thank you for your stay and hope to receive the opportunity to redeem ourselves in the future. Kind regards, NFHC.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Well located in Livingstone. The staff is proactive. The food (indian) is amazing, like we were in India. Strongly recommend
Stayed 1 night in May 2023
Response from NFHC on 12 May,2023
Dear Vincent, Thank you for your fabulous review! We are thrilled to hear that you appreciated our city centre location and customer service and that your stay went well. We look forward to welcoming you back soon! Kind regards, NFHC.

10/10 Excellent

Jennie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so helpful and kind. They did everything to make our stay wonderful! We are so thankful. We loved how conveniently located it was to shopping, restraurants and everything in Livingstone. Our room was great and exactly what was needed.
Stayed 4 nights in Mar 2023
Response from NFHC on 12 May,2023
Dear Jennie, Thank you for choosing to stay with us at New Fairmount Hotel & Casino and for taking the time to share your experience with us. We are thrilled to receive your perfect review and to hear that you had an excellent stay with us. Our team takes great pride in providing exceptional service to all our guests and we are delighted that you found our colleagues to be polite, courteous and helpful. We hope to have the pleasure of welcoming you back in the future! Kind regards, NFHC.

8/10 Good

Daniel

Travelled with partner
Front desk staff was very helpful
Stayed 4 nights in Mar 2023
Response from NFHC on 12 May,2023
Dear Daniel, thank you for your positive review! We are pleased to read that you appreciated our customer service and we look forward to welcoming you back for another fabulous New Fairmount Hotel & Casino experience! We hope that you returned home safely. Kind regards, NFHC.

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great hotel
Stayed 2 nights in Jan 2023
Response from NFHC on 28 Jan,2023
Dear Brian, Thank you for your wonderful review! It was a pleasure hosting you and we hope to welcome you back to New Fairmount Hotel soon! Kind regards, NFHC.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, helpful staff.

8/10 Good

Tina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here. The staff were super friendly and helpful. The area is safe, and it was easy to walk to some shops if you needed anything. You can see that it is an older hotel but also that they are working hard to update the hotel. I would definitely recommend staying ar this hotel.
Stayed 4 nights in Sep 2022

6/10 Okay

Caroline

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not what we expected
The staff was wonderful! They bent over backwards to make our stay great! The rooms are basic and the bed is not comfortable, at all! We chose the hotel because the price was reasonable, but we would never stay there again! I hate to say this because the staff was wonderful!
Stayed 2 nights in Aug 2022

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and nice room.
Stayed 1 night in Aug 2022

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service! Exceptional host - especially a very kind lady by the name of Maimbo. Hotel restaurant diner was excellent- especially the local fare.
Stayed 2 nights in Aug 2022

2/10 Terrible

Abhay

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only the food was good thanks to Chef Rehman, otherwise very bad experience. Bad rooms filled with bugs, old rooms and noisy air conditioners and the Casino is shut!!! Changed 3 rooms over 2 nights and very unsatisfactory experience.
Stayed 2 nights in Jul 2022

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel where my family was truly cared for
The Hotel was amazing. I was fortunate to see the Owner and Manager which were both such lovely people and went beyond to make my families stay the best it can be. The staff were very efficient. Our accomodation was comfortable and clean. It was great that they have a nice swimming pool and a great restaurant. The hotel is also located in a great area and is convenient to get to most attractions and shops. I truly will always recommend this place to anyone and have not stopped talking about it to friends and family. Definitely if I am in Livingstone again then this is where I will seek to stay first. I have stayed at many of the big lodges that look amazing on paper but this is the place for me.
Stayed 3 nights in Jun 2022
Response from NFHC on 23 Jul,2022
Dear Benjamin, On behalf of everyone here at New Fairmount Hotel and Casino we extend our deepest gratitude for your kind words and taking the time out to write your fabulous review. We are humbled by your positive feedback and are elated to hear that you enjoyed your stay. We strive to provide superior client services and to ensure that New Fairmount Hotel is a home away from home for all. We hope to see you again soon and hope that you had a safe trip home! Kind regards, NFHC

10/10 Excellent

Prashant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely family stay at Livingstone
Amazing hospitality with ever friendly staff that go out of the way at all times. The hotel is at a good location which works well, conveniently located next to the curio market, and you can get some really good things to take back at a bargain. The hotel also helps organise the various day trips incl the game drives, Victoria falls trips, and other adventure activities which adds to the comfort.
Stayed 3 nights in Jul 2022
Response from NFHC on 15 Jul,2022
Dear Prashant, Thank you for your fabulous review! We are absolutely overjoyed to read that you had such a wonderful stay and shall relay your feedback to all the staff. We hope that you had a safe journey home! Kind regards, NFHC

2/10 Terrible

Chengeto

Disliked: Cleanliness
Stayed 2 nights in Apr 2022

8/10 Good

Moses

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing and exciting stay
Stayed 3 nights in Apr 2022

8/10 Good

Chikwete

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff make the little headaches vanish with their swift response and effective and pleasant customer service. Big mention to Mercy and Oliver and Mr Chisha in the dining area, but really all the staff were exceptional. Thank you for the experience Bandas
Stayed 2 nights in Feb 2022

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Stay
First time in Livingston, checked into the new fairmount hotel and I was really impressed by the way I was received. The receptionist ( Beatrix) was excellent. Perfect lady for the job. She welcomed me, made arrangements for my food, and although I didn’t request an early check in when I booked online but she arranged my room quickly and allowed me to check in 1 hour before normal check in time. The room was big and nice.I would definitely come back to this hotel and I would recommend it to anyone visiting Livingston. Thanks Beatrix for being so professional.
Stayed 1 night in Feb 2022

8/10 Good

Boyd

Stayed 3 nights in Dec 2021

6/10 Okay

Ashraf

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2021

8/10 Good

Lethoko

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2021

10/10 Excellent

Ghaus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
middle of shops and restaurants.
Stayed 1 night in Oct 2021

10/10 Excellent

Ghaus

Travelled with family
Liked: Cleanliness, property conditions & facilities
v
Stayed 1 night in Oct 2021

8/10 Good

Arnold

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the courtyard. There is no complimentary water and the bed/linen smells like old clothes. There is no padlock of the rooms for the family suite only at the main door.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the Courtyard/Pool area. Great place to lounge during the day.
Stayed 1 night in Jul 2021

10/10 Excellent

Richard

Liked: Cleanliness
Stayed 1 night in Jul 2021

10/10 Excellent

E Subramania

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021
Response from NFHC on 8 Apr,2021
Dear E Subramania, thank you for staying with us at New Fairmount Hotel & Casino and signalling your satisfaction with a 10/10 review! We look forward to welcoming you back on your next visit to Livingstone. Regards, NFHC.

10/10 Excellent

E Subramania

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021
Response from NFHC on 8 Apr,2021
Dear E Subramania, thank you for staying with us at New Fairmount Hotel & Casino and signalling your satisfaction with a 10/10 review! We look forward to welcoming you back on your next visit to Livingstone. Regards, NFHC.

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and big bed/bathroom. Comfortable bed. But amenities is not so much. Just old towels and soap, nothing else. Also no complimentary drinking water inside. Indian food Dinner are good taste, but breakfast isn’t so much choices. Free airport transfer arrangement is so great service. Wifi is so fast connection.
Stayed 1 night in Sep 2019

8/10 Good

Lai ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff were very friendly and helpful. Our room was nice and clean
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The parking area not so great
Stayed 1 night in Jul 2019

6/10 Okay

Kathy, Indianapolis

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The beds were very uncomfortable. No hot water in bathroom sink.
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff were friendly, the property was run down. The air con leaked, the taps in the bathroom were not fixed to the sink correctly, the kettle was unsafe. These things were rectified, after complaining. These should have fixed before guest were given the room. The bathroom was very dated, it said there was toiletries, which was a couple of bars of soap!! It said there was two bathroom, there was only one. We could not sleep due to the night club bass, we complained, it was turn down slightly for 1 hour, it went on until 5am every day. Even though the room was sound proof! With 1/2 inch gaps in the windows! All we heard was the bass all night long.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel with good location
Adecent for overnight stay. Goodbye ovation.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property was central to Livingston and the staff were extremely friendly. There is nothing "new" about this hotel and it is quite dated. Water was not made available in the rooms and the music was quite load at night.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Staff were excellent. Indianfood was outstanding. Room was spacious and clean but the bed was very hard and the room is starting to look a little tired.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff, but the facility is little bit outdated.
Stayed 1 night in Oct 2018

10/10 Excellent

christine, LONDON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is situated near the town. The staff were good, the food was absolutely wonderful. The services while at the hotel were excellent. I enjoyed my holiday because of the people, their kindness and the ambient atmosphere.
Stayed 6 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Our stay was enjoyable. The staff were excellent and very helpful. The building could us some remodeling.
Stayed 3 nights in Aug 2018

10/10 Excellent

Cote, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff They help us in everything Free pick up to the airport and back
Stayed 3 nights in Aug 2018
Response from NFHC on 20 Aug,2018
Dear Cote, thank you very much for taking the time to post your lovely review. We are thrilled to hear that you had a fabulous experience at New Fairmount Hotel & Casino. Thank you for highlighting your delight with our complimentary airport shuttle and our friendly and professional staff. It has been a pleasure hosting you. Regards, NFHC.

10/10 Excellent

Ches, Galax, va

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very knowledgeable staff. Annie was a pleasure each day to talk to. Wish all the rooms had stand up showers and not just attachments. WiFi worked well to voice call but not video calls.
Stayed 1 night in Jul 2018