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Reviews of The Marlborough Hotel

3 out of 5
The Marlborough Hotel
The Marlborough Hotel South Parade, Llandudno, Wales

Reviews

9.0

Wonderful

Rating 10 - Excellent. 138 out of 237 reviews" "
Rating 8 - Good. 76 out of 237 reviews" "
Rating 6 - Okay. 15 out of 237 reviews" "
Rating 4 - Poor. 8 out of 237 reviews" "
Rating 2 - Terrible. 0 out of 237 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Vicky

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024

10/10 Excellent

Blanca

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and really helpful. Petfriendly hotel which make it easy to travelled with my dog.
Stayed 1 night in May 2024

10/10 Excellent

Bela

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay for 2 of us and our dog. Nothing to fault. The staff were very friendly and the breakfast was great. Rooms although a little dated were spacious and the hotel was in line with what you would expect from hotels in the area. Location Was spot on 2 mins away from the pier. Will def return and have already recommended to close family.
Stayed 2 nights in May 2024

10/10 Excellent

Jams

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything's are super perfect but in the bathroom there is no shower, just tap in the tub no bucket or tumbler to help to have a shower otherwise perfect location
Stayed 1 night in May 2024

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Been before
Stayed 1 night in May 2024

6/10 Okay

Dr Aly

Liked: Staff & service
Breakfast was disappointing and not of good quality
Stayed 2 nights in Apr 2024

10/10 Excellent

David

Liked: Staff & service, amenities, property conditions & facilities
Friendly and quiet
Stayed 1 night in Mar 2024

8/10 Good

fiona, Shrewsbury

Travelled with partner
Liked: Cleanliness, staff & service
Nice friendly welcome. If anything required asked to use phone in room to ask reception. Problem was the phone in our room didn’t work. Would have been better to offer us the wi-fi code when we arrived rather than have to ask for it later - even though it only worked downstairs. Room clean but dated and not very big but was fine for a one night stay.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Staff & service, amenities, property conditions & facilities
Friendly and clean
Stayed 1 night in Mar 2024

10/10 Excellent

Joanne

Stayed 1 night in Mar 2024

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms need upgrading but spotless. All staff very friendly an helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

andy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Great location
Stayed 2 nights in Mar 2024

10/10 Excellent

Diane M

Liked: Staff & service
Amazing old school great customer service
Stayed 3 nights in Mar 2024

10/10 Excellent

Gemma

Travelled with family, Travelled with pets
Liked: Property conditions & facilities
Great place,perfectly situated.my only criticism was there was no shampoo/conditioner or shower gels.staff very attentive though
Stayed 1 night in Mar 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service
Good value. Although the facilities are basic, the staff was excellent. They were always doing their best to accommodate and sort out any issues for me and for other guests. I rarely receive this level of hospitality during my stays! But the hotel would benefit from some maintenance and updating.
Stayed 1 night in Mar 2024

8/10 Good

David

Liked: Amenities
Friendly and clean
Stayed 1 night in Mar 2024

8/10 Good

Ian

Travelled with partner
Liked: Staff & service, amenities
It was very friendly, but the rooms where a little run down, excellent location And breakfast, but we only paid £72 with breakfast, so can't complain, staff our excellent and polite 🙂
Stayed 1 night in Mar 2024

10/10 Excellent

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I stayed in a twin room (208), which was very clean, warm and comfortable, with more than enough storage options. Our view was of the back of the hotel, which was exceptionally quiet. We only paid £33 each for bed and breakfast - super great value for money. We were allocated a free parking space at the back of the hotel (only 6 available), which we were able to use for over 24 hours, inc prior to and after check out. Spaces have to be booked in advance directly with the hotel. Bathroom had a bath and overhead electric shower, with good water pressure. All towels looked like new. Beds, bedding and pillows were very comfy, and we both experienced a great night's sleep. All staff were down-to-earth, friendly and professional. We caught the last hour of the evening entertainment, which was very enjoyable (a lovely, lady singer). The hotel even served a platter of chips and bread as supper - I've never experienced that before! There was also a coach party in from Stafford. Breakfast was allocated table service. There was a decent selection of breakfast options, ie starters and mains. I started with the fresh fruit salad, followed by the full English, which was delicious, and also included a pot of tea and wholemeal toast, with butter and jams. Admittedly, the hotel is a little tired around the edges, but we had a fabulous time regardless. I would happily return and recommend this hotel.
Stayed 1 night in Feb 2024

8/10 Good

David

Liked: Amenities
Friendly
Stayed 1 night in Feb 2024

6/10 Okay

David

Liked: Cleanliness, staff & service
Clean and tidy
Stayed 1 night in Feb 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for a few nights. The single room was a good size for me, comfortable bed, tea/coffee in the room, TV, bathroom fine. Breakfast was included in the excellent price of the room. All staff very friendly and great location. Only thing is the Wifi signal is a bit weak in the bedroom. I would definitely come back, great value for money.
Stayed 3 nights in Feb 2024

10/10 Excellent

Grant

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff
Stayed 1 night in Feb 2024

8/10 Good

Billy

Stayed 3 nights in Feb 2024

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of personalised not corporate
Lovely location, brilliant staff one and all breakfast lived up to its ace reviews and for once the single room looked out of the front not over the bins . Issue with the internet while i was there i had to manage on a phone and llandudnos not spectacular 4g ....but probably more significant to the owners trying to do their business and easily made up for it by all the other points . Yes the rooms are quieky but its how the place has evolved if you want guarantees n everything perfect dont go and then complain but if you like individuality and real interested preople looking after you go . I ll be back
Stayed 2 nights in Feb 2024

10/10 Excellent

Wojciech

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in centre of Llandudno, close to main attractions, great service, delicious breakfast and quiet rooms.
Stayed 2 nights in Feb 2024

10/10 Excellent

Andrew

Stayed 2 nights in Feb 2024

10/10 Excellent

Katey

Liked: Cleanliness, staff & service, room comfort
Weekend stay
Lovely hotel , friendly staff , great location, tasty breakfast included . Had a nice bar with entertainment on the Saturday. Very dog friendly and a very reasonable price . The rooms are dated but it was a comfortable clean bed . Will definitely stay again.
Stayed 1 night in Feb 2024

8/10 Good

Fiona

Stayed 1 night in Feb 2024

10/10 Excellent

Ian Mc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence is normal for the Marlborough
Stayed 2 nights in Sep 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location / Hotel
Friendly Staff, great location and lovely Hotel, would stay again.
Stayed 1 night in Sep 2023

10/10 Excellent

jean

Liked: Cleanliness
Very friendly
Stayed 1 night in Sep 2023

10/10 Excellent

Craig

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliantly located facing the Pier / also stones throw away from Mostyn Street as well, very good value for money.
Stayed 2 nights in Sep 2023

8/10 Good

Kelly

Stayed 1 night in Aug 2023

8/10 Good

Sandra

Stayed 1 night in Aug 2023

6/10 Okay

Natalie

Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Fantastic location with easy access to local attractions. A stone's throw from the pier. Staff were friendly, polite and answered all questions. The only downside were the facilities. I can only speak for my room, but I had some broken fixtures, the TV had intermittent signal and the room was in desperate need of renovation. I would stay again but I would select a different room due to noise disturbances and upkeep. Added bonus was the vintage lift which was really cool.
Stayed 1 night in Aug 2023

8/10 Good

Roy

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Riana

Stayed 1 night in Aug 2023

10/10 Excellent

Ian Mc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff..as usual..are a credit to the business.. well done 👍
Stayed 2 nights in Aug 2023

10/10 Excellent

Caroline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Really lovely place. Excellent staff. Adorable
Stayed 1 night in May 2023

10/10 Excellent

Andrew

Stayed 1 night in May 2023

8/10 Good

Ian Mc

Liked: Staff & service
The customer service was very good.
Stayed 3 nights in May 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Staff were very professional and helpful but the hotel could do with an update especially in the bedroom. Some of the furniture was very old and in a poor condition including a hole in the back of the desk.
Stayed 2 nights in May 2023

8/10 Good

Christopher

Stayed 1 night in May 2023

10/10 Excellent

DAVID

Stayed 1 night in May 2023

4/10 Poor

Paul

Stayed 1 night in May 2023

10/10 Excellent

Brian

Stayed 1 night in Mar 2023

10/10 Excellent

Ste

Stayed 2 nights in Mar 2023

8/10 Good

Angela

Stayed 3 nights in Mar 2023

10/10 Excellent

Kevin

Stayed 1 night in Mar 2023