Llay Holiday Rentals

"The rooms was really really hot. Used the air con and it spewed dust and dirt all over the bed and anything near it (including some of our belongings). USB ports were mostly broken with only 1 by the bedside working. Dimmer switches for the lights didn’t dim - only on or off."

"Nice place. Pool was a bit cold, but you could swim in it fine. There was no standard plug next to the bed (just a weird old fashioned non standard 3 pin plug for the lamp) so I couldn't plug in the CPAP machine I need. We asked reception for an extension and they didn't have any, so we had to go out and buy one. Otherwise the pace was good."

"Really good Hotel, very central, very helpful staff, excellent inclusive breakfast. We were not happy with our room, which was noisy from traffic outside .Eventually we changed, albeit at an extra cost. All in all, would recommend"

"Excellent stay, food excellent and staff were welcoming and made our trip."

"The staff are fantastic, kind, helpful and attentive. It is a shame that the breakfast was poor and that it has hidden charges. The hotel itself needs TLC"

"Clean room and beautiful environment"

"Breakfast very good with seating in restaurant. "

"Lovely hotel everything what you needed was there for you."

"The staff are a mix of fabulous and awful - some were so helpful and efficient and could not do enough but others were rather rude and snappy. The whole place needs a bit of TLC - wonderful beautiful building with some fabulous public rooms, statues and artwork but needs a good clean for example cobwebs and dust everywhere, chipped and peeling paint. The outside area is filthy - get a jetwash and clean it down - cushions on outside furniture yuck. The outside area in the second building near the function room had about 20 bags of dog poo in a bird bath and against a wall - no idea why but bit off putting to sit near. Bed was really comfortable and clean but lots cobwebs around windows and in wardrobe, coffee stains down the wall, two bulbs out in room, paper peeling off wall in big area. Breakfast was okay - very clean and tidy and cooked food looked great - the other areas ie fruit, cereals and bread/pastries not so great. Food from bar and restaurant was lovely and drinks were great - bar area really nice and great staff. This place could be fabulous but the manager/owners need to go and stay like a guest to see the issues - go round the hotel with a customer's eye and silly faults could be fixed. I would not stay here again as there are so many other options in Chester - real shame would love to see this hotel at its best."