Lockport Hotels from S$67

"I received a $150 charge on my account and just figured that it was a deposit. The charge then went down to $111 and I decided to call because it never dropped off. I was informed that that was a pet cleaning fee. We are local and would have never stood there if we were informed about the fee. I have a 40 pound dog who stood curled up in the corner because she was afraid of the thunderstorm. Had I brought her in the side door, no one would have even known she was there. Every other hotel that I have taken my dog to, simply charges the $50 deposit and refunds it when they see that the dog did not make a mess. I stood at the Hyatt because my boyfriend was in town from college and his family lives in Villa park. We stay at the Hampton Inn in itasca, all the time, with no fee. When I called today, the woman that I spoke to, merely said she would talk to the manager about training the staff to make sure that they let the customer know of the charge. She also said that the fee is $100 whether you stay for a day or a week. I checked in at 6:30 pm and checked out at 10:30am, the next day. That comment was just like a smack in the face. "

"Breakfast was hot and fresh."

"I mean it was Spring Break so very busy. "

"Airport shuttle wasn't required during this trip. Room clean, staff friendly and accommodating and room temperature was appropriate for the season. "

"Needs major renovations. "

"Great hotel "

"Stuff very professional and helpful!!!!"

"This hotel had more of a resort feel to it. Everything was welcoming and comfortable. The pool and outdoor area were extremely nice. There is also a friendly restaurant next to the lobby. The attached banquet hall and conference center look inviting. The hotel staff, including Leticia at the front desk, were friendly and always ready to help. The hotel's location is near main expressways, shopping and dining. I plan on staying here again."

"Staff excellent, congratulations "