Premier Hotel Cabin Loire

"Clean room"

"They only clean it twice "

"Amazing "

"I booked this hotel for 3/14-3/15 and somehow there was a glitch in the system and it booked it for 3/12 which I was in a totally different state. Expedia is saying even though it was a glitch on their system they have to ask the hotel for a refund. I have called the hotel and spoke with dev and Jay and they both said they approved the refund. Expedia is telling me they still didn’t that I’m being lied to and I never got to stay there that day because I was in Oklahoma not in Texas. I never booked for that date. I have not seen a refund for my money and no one will return my calls. This is the worst customer service experience. Because the hotel is saying one thing and Expedia another but no one wants to refund me my money. "

"We were in town for our Grandpa's funeral and were not able to check into our room until close to 7:00. The woman at the front desk was not apologetic at all and only kept repeating that she just got there.. We were lucky to have family also in the hotel to put our bags away and decompress after travel. To top it off the bathrooms were disgusting. I truly believe that a murder happened in our bathroom and it was not cleaned properly. Took pictures and seriously tried calling a forensic hotline."

"Got there at 3:30 for a 3 o’clock check in. Rooms are not ready. Wait in lobby for 8-10 other guest to be told the same thing. After waiting 45 and 10min with no one at the desk. I was told I could get in a single"

"Pleasant "

"Parking did not feel safe , only one elevator was working , door to enter hotel in the back was broken so didn’t need the key card anybody could walk in , the hallway to our room smelled horrible, the fire alarm went off and we were not advised if it was an accident or something else , booked for three nights did not even stay there 4 hours , tried to leave the key with front office nobody was on staff , it was late and the weather was bad so did not wait long to see if someone would return waited about 5 min "

"Good "