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Reviews of Hotel Alpina

3 out of 5
Hotel Alpina
Frankenstrasse 6, Lucerne, LU

Reviews

7.6

Good

Rating 10 - Excellent. 86 out of 339 reviews" "
Rating 8 - Good. 147 out of 339 reviews" "
Rating 6 - Okay. 71 out of 339 reviews" "
Rating 4 - Poor. 19 out of 339 reviews" "
Rating 2 - Terrible. 16 out of 339 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Patrick

Disliked: Cleanliness
The hotel is next to a night club and a pizzeria. You can hear the night club all night long. The smell of the pizzeria filled the hallway and stayed in the room. I found an empty water bottle under the bed from the previous resident. The breakfast was very good though. I would not recommend this hotel especially for the price.
Stayed 2 nights in Apr 2024

10/10 Excellent

Margaret, FOSTER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very convenient hotel right next to the station but safe and quiet. Staff were very friendly and lots of help with things to do locally.
Stayed 2 nights in Apr 2024

10/10 Excellent

Yong Siong, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to the main station and very convenient
Stayed 1 night in Feb 2024

10/10 Excellent

Andree

Location. Staff. Facilities. Breakfast. Everything was terrific.
Stayed 3 nights in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Our quad room was really nice and really modern. The location was good. The only weird thing was that there is basically no staff to receive or help guests.
Stayed 2 nights in Dec 2023

8/10 Good

Cathy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station. Very noisy, squeaky floors. Loud noisy street below. No front desk. Had to check in a hotel next door.
Stayed 3 nights in Dec 2023

2/10 Terrible

Christina

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Sehyon

Liked: Staff & service
It was too noisy at night.
Stayed 3 nights in Oct 2023

8/10 Good

Kristina

Travelled with partner
Liked: Cleanliness
Super close to the train station and lots of restaurant options in the area. The only downside is there isn’t front desk staff at this location regularly. We were told staff would be there until 8 pm, but when we arrived to check in at 7 pm there was no one there. The partner hotel is just around the corner and easy to access so it was a quick fix.
Stayed 2 nights in Oct 2023

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are super helpful and friendly! :) enjoyed my stay in Luzern and at Hotel Alpina very much
Stayed 2 nights in Aug 2023

4/10 Poor

Patricia

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was ok but did not have air conditioning. There were two oscillating fans, which was nice, but we needed some cooler air so we had to sleep with open windows. There are several bars in the area and a restaurant next door. People were smoking cigarettes and the smoke came up into our room. It was Saturday night and the bars were open until 4 am. I was awakened many times, even with the provided ear plugs, and after 3 am, I could not fall asleep due to the constant yelling and screaming of the men and women at the bars. They continued to yell until 6:30 in the morning. It was awful!!!! The shower tiles were covered with epoxy at some point but that was bubbling up and rust and mold were behind the peeling epoxy paint. I like a clean shower. It was a very noisy location so I do not recommend it unless you like to drink all night. It was very close to the historic bridge and that was why I chose it.
Stayed 1 night in Aug 2023

2/10 Terrible

Brandy Anne

Travelled with family
Liked: Cleanliness
Upgraded rooms, overpriced for property and amenities
Stayed 2 nights in Aug 2023
Response from Hotel Alpina on 26 Aug,2023
Dear GuestYour observations regarding our room upgrades and pricing are greatly appreciated. We endeavor to provide a quality experience and value for money for all our guests.It's important to note that our pricing structure is reflective of the current market conditions and demand. As such, prices may vary. However, we always strive to offer competitive rates without compromising on quality and comfort.A helpful tip to secure the best possible rates is to book through our official website or directly at the hotel. We assure you that this often results in the most advantageous pricing.We look forward to welcoming you back and providing you with an exceptional stay at Hotel Alpina.Sincerely yoursLars Güggi

10/10 Excellent

Krishna, morrisville

Liked: Staff & service, property conditions & facilities
Old style hotel but close all attractions
Response from Hotel Alpina on 26 Aug,2023
Dear GuestIt's a delight to know that our hotel's prime location was beneficial for your stay, making it easier for you to explore the nearby attractions. While we are indeed furnished in a classic style, we hope it only added to the charm and gave you a unique experience.We look forward to welcoming you back in the future, ensuring that your next stay is as satisfactory as the previous one.Sincerely yours

10/10 Excellent

DARSHANA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very near and near to Luzern station
Stayed 1 night in Jul 2023
Response from Hotel Alpina on 26 Aug,2023
Dear Guest,We're delighted to hear that you appreciated our hotel's location, conveniently close to Luzern station. It's always a pleasure to know that our guests find our location ideal for their travel needs.We look forward to welcoming you back on your next visit to Luzern.Sincerely yours,

10/10 Excellent

Almaroz

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great dining. Accessible for hiking:)
Stayed 2 nights in Jun 2023
Response from Hotel Alpina Luzern on 26 Aug,2023
Dear GuestIt is delightful to hear that you appreciated our strategic location and dining services. We are also pleased that our proximity to hiking trails added to the enjoyment of your stay. At Hotel Alpina, we aim to provide an experience that combines comfort, luxury, and the opportunity to explore the great outdoors.Looking forward to welcoming you back on your next adventure.Sincerely yours

10/10 Excellent

Cheuk Yan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

David

Travelled with family
Liked: Staff & service
Disliked: Amenities
Found no breakfast provided, charged 50ch, way too high.
Stayed 1 night in Apr 2023

8/10 Good

AVALON, ABACO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well situated for convenience.
Stayed 3 nights in Apr 2023

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Alpina is a convenient and practical option for short visits of Luzern or for concerts at the nearby KKL concert hall. The rooms are spotless and the hotel is 2 min away from the railway station and is located in the center of the city.
Stayed 1 night in Mar 2023
Response from Lars Güggi, General Manager on 31 Mar,2023
hank you for taking the time to share your experience at Hotel Alpina during your stay with us. We are delighted that you found our location convenient, and that the rooms were spotless. We strive to ensure our guests have a comfortable stay and we appreciate your positive feedback. Your comments will be passed on to our team in order to ensure we continue providing the best possible service. Thank you again for your feedback and we hope to host you again soon!yours faithfullyAlpina

8/10 Good

Augusto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The locations is great. However, the people around the Hotel not so much. Too many people smoking, is like being in the 70's

10/10 Excellent

Monica

Stayed 1 night in Dec 2022

8/10 Good

Saavi

4/10 Poor

Manuel

Stayed 1 night in Oct 2022

10/10 Excellent

FRANK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

6/10 Okay

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I have stayed at Alpina many, many times. Now the reception staff is gone and I miss that. Also, could not get wifi to work in my room #33. Also, book in room had outdated info for wifi and no info on calling reception from my room. So I had to walk down the street again. 3 times went to reception, never did get wifi.... until overnight. It did attach sometime in the early morning hours. Very inconvenient since I was traveling the next day and needed to be able to reach the airline. Also, I like a washcloth in my room.
Stayed 1 night in Sep 2022

10/10 Excellent

Caline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful surprise to get an Upgrade to Monopol. The stay was very comfortable :)
Stayed 2 nights in Sep 2022

2/10 Terrible

Kwok Fun

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad experience and not worth for the listed price.
Actually the room condition is not same as the photos shown on the website. The room is old, dilapidated and with bad smell. Two wash basins and a large mirror facing the sleeping bed. You have to go to another hotel front desk to check in because there is no staff in the front desk.
Stayed 3 nights in Jul 2022

10/10 Excellent

Nick

Stayed 1 night in Jul 2022

4/10 Poor

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very noisy theres bars below it
Stayed 1 night in Jun 2022
Response from Lars Güggi on 27 Jun,2022
Dear Alejandra Thank you very much for your review. As we are a city center location with a vibrant night life, it is clear, that there is some noise around and on the street. We are very sorry to hear this wasn't what you were looking for with our very central location. Best regards

4/10 Poor

Pravin, Springfield

Travelled with family
Disliked: Amenities
Mattress not comfortable. Only one pillow provided per person. Noise from pizza joint. Entry to hotel one has to pass through pizza eating customers who were curious about people entering hotel. Saturday and Sunday nights were rowdy drinking customers. One can see on Monday morning whole street full of garbage and plastic bottles. Though near station and famous bridge, deserves 2 stars. Convenient to catch our buses. Very inconvenient for elder people to go for breakfast in another hotel Monopol.
Stayed 4 nights in Jun 2022
Response from Lars Güggi on 22 Jun,2022
Dear Pravin Thank you very much for your review. We are happy to take any input on our hotel, but do feel we are not being held responsable for what happens on the street. The Hotel Alpina lies in the middle of the vibrant night life offered in Lucerne. The breakfast is reachable by an elevator and about 50 meters of walking distance, which are absolutely doable even for elderly people. We still hope you could enjoy your stay and are looking forward to welcome you back at our hotel. best regards

6/10 Okay

Chris

Travelled with group
Liked: Cleanliness, staff & service
Satisfactory stay at an expensive hotel
Room was large and relatively comfortable however there was no air conditioning in the room meaning you had to open windows which allowed the traffic noise in. Shower curtain was annoying and it was difficult to set the correct shower temperature on the mixer tap. No I’m site parking and as we were travelling with motorcycles, the local car parks would not allow us to park so on street parking was the only option which was disappointing. Roof top bar good but could be better. Overall, an expensive hotel for the quality.
Stayed 1 night in Jun 2022
Response from Lars Güggi on 27 Jun,2022
Dear Chris Thank you very much for your review. We are very sorry for the parking inconvenience, but there is really very little space available in the middle of town. Best regards

8/10 Good

Chris

Stayed 1 night in May 2022
Response from Lars Güggi on 27 Jun,2022
Dear Chris Thank you very much for your great review! Best regards

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2019
Response from Manager on 4 Nov,2019
Dear guest, Thank you so much for your stay at the Hotel ALPINA Lucerne and for taking the time to share your valuable feedback with us. We are glad to hear that you could enjoy your visit in our beautiful city and we hope to welcome you back soon. Warmest regards, Brigitte Heller, General Manager and the whole ALPINA-Team

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
An Ok hotel
The hotel is only 3 stars because of the location and the staff, everything else can be improved, bed lights switch are missing, and do not stay on the rooms that face the main street where all the restaurants and bar are, if you open the windows all the cigarette smoke gets into the room and it's disgusting.
Stayed 2 nights in Oct 2019
Response from Manager on 4 Nov,2019
Dear guest, First of all we would like to thank you for your stay at the Hotel ALPINA Lucerne and for taking the time to share your feedback with us. It is our first priority to ensure that all our guests can enjoy a memorable stay in our hotel. Therefore we are glad that you appreciated our nice and friendly staff as well as our location just next to the train station and close to all the tourist attractions in our city. Due to this location we unfortunately cannot avoid that there is some noise coming from the streets or from the bars around the hotel. If you do have any requests regarding the room, our reception team is always happy to help. We are sorry that your experience did not meet your expectations. Nevertheless we hope to have another chance in the future to welcome you back here at the Hotel ALPINA Lucerne. Warmest regards, Brigitte Heller, General Manager and the whole ALPINA-Team

10/10 Excellent

hari krishna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything. And clean
Stayed 3 nights in Sep 2019
Response from Manager on 9 Oct,2019
Dear guest, Thank you so much for your stay at the Hotel ALPINA Lucerne. We are glad to hear that you could enjoy a memorable stay in our hotel and it would be great to welcome you back soon here in Lucerne. Warmest regards, Brigitte Heller, General Manager and the whole ALPINA-Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Close to train station and a well-stocked grocery store. Room was very clean and spacious. Mattresses very comfortable Lockbox in room. Our room had a tub/shower combo, but our friends traveling with us did not — they didn’t mind at all. Friendly, multilingual staff at desk. A lift in the lobby.0
Stayed 1 night in Sep 2019
Response from Manager on 9 Oct,2019
Dear guest, Thank you so much for your stay at the Hotel ALPINA Lucerne and for your positive feedback. We are glad to hear that you did enjoy your visit in our beautiful city. It would be great to welcome you back soon here at the Hotel ALPINA Lucerne. Warmest regards, Brigitte Heller, General Manager and the whole ALPINA-Team

8/10 Good

debby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Manager on 9 Oct,2019
Dear guest, Thank you so much for your stay at the Hotel ALPINA Lucerne and for taking the time to share your valuable feedback with us. We are glad to hear that you could enjoy a memorable stay in our hotel and it would be great to welcome you back soon here in Lucerne. Warmest regards Brigitte Heller, General Manager and the whole ALPINA-Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for us (right next to station). We especially appreciate the reception staff. Very friendly, responsive, efficient and helpful. Didn’t expect much from a small hotel for a one-night stay but the service was a pleasant surprise! Highly recommend!
Stayed 1 night in Aug 2019
Response from Manager on 9 Oct,2019
Dear guest, Thank you so much for your stay at the Hotel ALPINA Lucerne and for taking the time to share your positive feedback with us. We are glad to hear that you could enjoy a memorable stay and it would be great to welcome you back soon here in Lucerne. Warmest regards, Brigitte Heller, General Manager and the whole ALPINA-Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Hotel location is near the train station, convenient , hotel room is spacious and clean but it does not has air conditioning in the hotel room and the hotel is a bit old . Breakfast varieties are not enough.
Stayed 2 nights in Aug 2019
Response from Manager on 9 Oct,2019
Dear guest, Thank you so much for your stay at the Hotel ALPINA Lucerne and for taking the time to sharey our valuable feedback with us. We are glad to hear that you appreciated our very nice location just next to the train station and close to all tourist attractions in the city. To serve the needs of our guests we are constantly renovating our rooms. If you wish to stay in a new renovated room, we would recommend you to book one of our SUPERIOR or DELUXE-DESIGN rooms for your next stay. We would be pleased to welcome you back soon here at the Hotel ALPINA Lucerne. Warmest regards, Brigitte Heller, General Manager and the whole ALPINA-TEAM

8/10 Good

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stay away. Under construction plus there is a night club on the ground floor. Instead of telling you about it, they leave some ear plugs in your room. The bass can be heard 3 floors up. Unacceptable
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
we were suppose to stay in Alpina instead we were being upgraded to Monopol Hotel. It was great location and love the view from our bedroom. Instead of staying 1 night we extended the night because of this upgraded. So blessed. But even though we didnt stay in Alpina the location is great too nearby to central station
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

8/10 Good

Al, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Lucerne Train station as well as supermarket. Good breakfast at the sister hotel next door. Small lift to upper floors. Fit 2 persons at a time only if with luggage. LOL. Anyway, better than none.
Stayed 1 night in Oct 2018

10/10 Excellent

lily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

SY, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked Hotel Alpina, they upgrade us to stay at another hotel. Both location are very close to Luzern train station. The room is very large and comfortable. Staff was friendly. Everthing is good.
Stayed 1 night in Sep 2018

4/10 Poor

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is located over several bars. It was extremely noisy till well past midnight. The next morning we asked to be moved to a room on the inside court and the hotel staff were able to accommodate us. We were moved to the sister hotel Monopol and had a very quiet and restful stay.
Stayed 4 nights in Sep 2018

8/10 Good

Jim, McKinney, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near train station and central to everything. Front desk staff , "Joy" was a pure joy. helping with advice and directions.and even an extra fan for the room. Late September was unseasonably warm and remember the rooms do NOT have A/C. Breakfast was included and served next door at the Monopol, a sister hotel. (Rumor has it that the Monopol has a few rooms with A/C.
Stayed 2 nights in Sep 2018