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Neustadt Apartments managed by Hotel Central Luzern

3.0 star property
Hotel in Lucerne, a short walk to Chapel Bridge

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Photo gallery for Neustadt Apartments managed by Hotel Central Luzern

Snowshoeing
Private kitchen
1 bedroom, premium bedding, down duvets, pillow-top beds
Front of property
Living area

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Breakfast available
  • Parking available
  • Kitchen
  • Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Classic Apartment, 1 Bedroom, Kitchen, City View

Living area

Classic Apartment, 1 Bedroom, Kitchen, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 38 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Apartment (Noble)

Living area

Deluxe Apartment (Noble)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 75 sq m
  • City view
  • Sleeps 5
  • 2 King Beds and 1 Single Sofa Bed

View all photos for Comfort Apartment (Cosy)

Living area

Comfort Apartment (Cosy)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
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About the area

Map
Morgartenstrasse 4, Lucerne, LU, 6003

What's nearby

  • Chapel Bridge - 3 min walk - 0.3 km
  • Lucerne Town Hall - 5 min walk - 0.4 km
  • KKL Lucerne - 5 min walk - 0.4 km
  • Chateau Guetsch - 15 min walk - 1.2 km
  • Swiss Transportation Museum - 4 min drive - 2.8 km

Getting around

  • Lucerne Station - 3 min walk
  • Zurich Airport (ZRH) - 68 min drive

Restaurants

  • ‪Tibits - ‬3 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Yooji's - ‬2 min walk
  • ‪Caffe Spettacolo - ‬3 min walk
  • ‪Burger King - ‬2 min walk

About this property

Neustadt Apartments managed by Hotel Central Luzern

Hotel remodelled in 2019 and located near Chapel Bridge
Neustadt Apartments managed by Hotel Central Luzern provides amenities, such as an art gallery on-site and a shopping centre on-site. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Local cuisine breakfast (surcharge), bike hire and self-parking (surcharge)
  • Access to a nearby health club, luggage storage and a lift
  • Smoke-free property and tour/ticket information
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms are individually furnished, and feature comforts, such as premium bedding and pillow menus, in addition to perks, such as separate sitting areas and separate dining areas.
Other amenities include:
  • Heating and fans
  • Pillowtop mattresses and down duvets
  • Bathrooms with showers and hairdryers
  • Separate sitting areas, separate dining areas and kitchens

Languages

English, French, German, Italian, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Uncovered parking on site (CHF 20 per day)
  • Limited on-site parking

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 10:00 AM for a fee: CHF 19 for adults and CHF 19 for children

Things to do

  • Art gallery
  • Bicycle rentals
  • Designer stores
  • Shopping centre

Family friendly

  • Highchair
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Living room
  • Separate in-room dining area

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (weekly)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • Built in 1950
  • Renovated entire property - January 2019
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Restaurant dining guides
  • Separate dining area
  • Toaster

More

  • Electrical adapters
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
The check-in location differs from the property location; go to: [Hotel Central Luzern, Morgartenstrasse 4, 6003 Luzern]
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.00 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.50 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: from approximately CHF 19.00 for adults and from CHF 19.00 for children
  • Uncovered self-parking fee: CHF 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Neustadt Apartments Luzern
Neustadt Apartments Hotel
Neustadt Apartments Luzern
Neustadt Apartments Hotel Luzern
Neustadt Apartments
Neustadt Apartments managed by Hotel Central Luzern Hotel
Neustadt Apartments managed by Hotel Central Luzern Lucerne

Frequently asked questions

Is Neustadt Apartments managed by Hotel Central Luzern pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Neustadt Apartments managed by Hotel Central Luzern?

Self-parking is available for CHF 20 per day. Limited spots are available.

What time is check-in at Neustadt Apartments managed by Hotel Central Luzern?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Neustadt Apartments managed by Hotel Central Luzern?

Checkout is at 11:00 AM.

Where is Neustadt Apartments managed by Hotel Central Luzern located?

Located in the heart of Lucerne, this hotel is within a 5-minute walk of Museum Sammlung Rosengart and Chapel Bridge. The Swiss Path and St. James Way are also within 5 minutes. Lucerne Station and Lucerne (QLJ-Lucerne Train Station) are within a 5-minute walk.

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Neustadt Apartments managed by Hotel Central Luzern Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 43 out of 52 reviews
Rating 8 - Good. 6 out of 52 reviews
Rating 6 - Okay. 3 out of 52 reviews
Rating 4 - Poor. 0 out of 52 reviews
Rating 2 - Terrible. 0 out of 52 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great staff and service.
Stayed 7 nights in Sep 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect apartment and location for a family stay in Lucerne.
Stayed 9 nights in Jan 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient and easy - a bright, spacious apartment, with a friendly and helpful staff from the Hotel Central. Staying here was the best decision made so far this vacation!
Stayed 3 nights in Apr 2024

10/10 Excellent

Robbi

Liked: Cleanliness, property conditions & facilities, room comfort
I enjoyed my stay. The room was great, the staff was very friendly and helpful, and the location was perfect. I would stay there again.
Stayed 3 nights in May 2023

10/10 Excellent

Janani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time in Lucerne by staying at this property. The apartment had evertything we needed and was very comfortable. Given how Lucerne is so expensive this gave us the opportunity to make simple breakfast, stock up the fridge with essentials and heat up frozen meals. The place is less than 5 mins from the train station and close to all other places.
Stayed 4 nights in Sep 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing stay for 3 nights in this beautiful apartment and very central to everything we wanted to do and see! Highly recommend for a short stay. Wish we could have stayed longer
Stayed 3 nights in Aug 2023

10/10 Excellent

Hwee Hoong Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The check-in/out process was easy. The staff at reception were very friendly and apartment had everything we needed.
Stayed 4 nights in Dec 2023

6/10 Okay

Valentina

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Nice place but no AC.
Stayed 5 nights in Jul 2024

10/10 Excellent

Svitlana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, Modern apartment with great amenities REALLY appreciate coffee machine and cups! Easy check in and friendly staff. Would stay again and definitely recommend it!
Stayed 4 nights in Jun 2022

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this place and will definitely be back. Roomy and modern. Newly renovated too!
Stayed 6 nights in Sep 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In beautiful condition. Great location
Stayed 3 nights in Jun 2022

10/10 Excellent

Arshad

Liked: Cleanliness, staff & service, property conditions & facilities
Very conveniently located close to train station. A large apartment with 1.5 bath and was vert convenient for a family of 4. Will stay again when visiting Lucerne.
Stayed 3 nights in May 2023

10/10 Excellent

BEATRIZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great apartment, no hastle to get the key, the staff was great and very welcoming. The location is superb, it is like a couple of blocks from train station and harbor.
Stayed 3 nights in Jun 2022

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The one bedroom apartment was spacious and clean and had everything we needed. The bed was very comfortable, and we slept better here than anywhere else on our trip. The location was fantastic. The second half bath made it easier with three of us staying here. A little expensive, but everything in Lucerne is, so overall value was good.
Stayed 4 nights in May 2024

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay

The apartment is located right in the centre of Lucerne and had everything we needed for an amazing stay. Everything was very clean and tidy. Highly recommend!
Stayed 9 nights in Dec 2022

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic, except double bed was in a corner, so one side could not get out of their own side
Stayed 7 nights in Jul 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an enjoyable stay, our only comment was that the couch in the salon was not that comfortable
Stayed 7 nights in Sep 2022

10/10 Excellent

Anjali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really well maintained property, centrally located from public transit and activities. Host is mindful of travelers needs and has stocked home with all basic necessities. Really loved our stay, kids were looking forward to return to the apartment after a long day out. Truly a home away from home. Only request would be for host to provide better fans as it was very hot on the days we stayed.
Stayed 3 nights in Aug 2022

10/10 Excellent

Siva Rama Krishna Prasad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful.

Such a convenient place. Just about 200 mtr from the train station. And wonderfully kept. Clean and comfortable. The kitchen, bathroom, bedroom and living area are all well kept. Really impressed.
Stayed 4 nights in Jun 2022

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment was great. Plenty of room, very clean and well stocked. Beds were comfortable. Front desk staff were always very friendly and helpful. Very convenient location to old town and the train station and boats. Only recommendation I would make is that even though we knew housekeeping was only once a week in the hotel, it would have been nice to at least have dirty towels and garbage taken away periodically. Otherwise everything was lovely!
Stayed 4 nights in Apr 2023

8/10 Good

Muniba

Liked: Cleanliness, amenities
Nice property close to the train station. Very convenient . Check in is at Central Hotel and then apartment itself is down the road in a separate location. We had delayed baggage from our flight which was later delivered to the hotel. No one notified us until when it was time for check out we asked about our baggage. If we had not asked we would have missed it. Otherwise clean and wonderful location.
Stayed 3 nights in Aug 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay with lots of space

We booked a two-bedroom apartment and it was clean, modern and comfortable. The only minor issue was that there was only one bathroom and it was attached to only one of the bedrooms. Therefore, the person staying in bedroom #2 had to come into and through bedroom #1 to use the bathroom. That aside, the apartment was fantastic with lots of space and convenient to walk to the train station and or to old town Lucerne. By the way, the lower level of the train station has everything from a grocery store to a flower shop underneath (the currency exchange is on the upper level of the train station). When we come back to Lucerne, we will definitely try to stay here again.
Stayed 3 nights in Jan 2023

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great base to explore Lucerne

We stayed for a week in apartment 6 (one bedroom) as a couple. The apartment was the perfect place to stay while exploring Lucerne and the region, being only a couple of minutes from the station and with all of the city within a short walking distance. We got our breakfast each morning from the bakery 30 seconds from the front door - ideal! The hosts at Hotel Central were very friendly and welcoming, giving us a quick tour of the apartment and were helpful whenever we needed anything. They explained the cleaner comes once a week, halfway through our stay in our case, which worked well. The apartment itself is well appointed, having been decorated recently with a modern design. We didn't cook anything elaborate but the kitchen was well equipped enough for our needs. Lucerne was hot (~30C) when we visited, but the external shutters kept the apartment fairly cool, and we were given a fan by the hosts that meant we managed without issue. The price was in-line with staying in a local hotel for a week, but the additional space and facilities made us much more comfortable. Overall I would strongly recommend Neustadt apartments to anyone staying in Lucerne and wouldn't hesitate to stay there again.
Stayed 7 nights in Jun 2022

8/10 Good

Inderprit

Liked: Cleanliness, amenities
Dislikes- Drainage in the shower room was not good. The wash basin drainage was poor. When reported to the girl at reception, her question was offensive implying we had put something down the sink. We also had to wait for 40 minutes to check in as the apartment wasn't ready. Nico the Concierge who we dealt with was excellent,very helpful and friendly. If you want a good view then unfortunately you will be staring at a side wall of a church. We were not bothered about the view so was ok for us. The apartment should be checked for proper drainage etc before the next guest moves in. Likes- The apartment is very cosy, spacious and homely. It has everything you need for a comfortable stay. Only 4 to 5 minutes walk from the station. We can stay here again. Owners please advise staff to not accuse guests for something they report. Please thoroughly check the drainage before the next guests arrive.
Stayed 7 nights in Aug 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, comfortable flat with everything we needed.
Stayed 3 nights in May 2025