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Reviews of The Lubo - self check-in

3 out of 5
The Lubo - self check-in
2 Rössligasse, Lucerne, LU

Reviews

8.4

Very good

Rating 10 - Excellent. 63 out of 123 reviews" "
Rating 8 - Good. 34 out of 123 reviews" "
Rating 6 - Okay. 13 out of 123 reviews" "
Rating 4 - Poor. 6 out of 123 reviews" "
Rating 2 - Terrible. 7 out of 123 reviews" "

9.2/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Joyce

Travelled with partner
Very well situated in the old town. Bit confusing inside as in many levels and although lift available there are still stairs on several levels to reach rooms. There was no kettle or microwave available. The hot drink facility was down two floors in communal kitchen with boiling water tap, which was okay but a room kettle is preferable, especially as the British like their cups of tea! Room a good size, nice toiletries. No washing up liquid or tea towels. Dishwasher only and minimal crockery/ cutlery if self catering.
Stayed 3 nights in Apr 2024
Response from The Lubo Team on 20 Apr,2024
Dear Joyce,Thank you for sharing your experience at The Lubo! We're thrilled to hear that you enjoyed the central location and spacious rooms. Your feedback regarding the absence of a kettle or microwave is appreciated, and we'll certainly take it into consideration for future improvements. We look forward to welcoming you back for another wonderful stay.Best regards,Your The Lubo Team

8/10 Good

Troy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I did not receive an email to check in, luckily a girl at the attached bar was kind enough to help me. It would have been incredibly inconvenient had we arrived one hour later when the bar was closed.
Stayed 2 nights in Mar 2024
Response from The Lubo Team on 18 Apr,2024
Dear Troy,Thank you for your feedback. We're sorry to hear about the inconvenience with the check-in email. We're glad that the staff at The Rokka could assist you.We want to ensure that our guests have a smooth check-in experience. In case of any issues, we have a 24/7 hotline available to assist you, even if The Rokka is already closed.Best Wishes,Your The Lubo Team

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay that the Lubo! It’s in a great location and very convenient for shopping and food! The cafe below was also amazing. Even though the Lubo is a self check in, it was very easy to get in contact with staff and get any problems sorted. We stayed in the double room and it was very spacious and came with anything you would need for an easy stay. It was very clean and the property is newly renovated and looks great. Would recommend and will be staying if we come back!
Stayed 2 nights in Mar 2024

10/10 Excellent

Kennedy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an excellent hotel for the rate we payed. So confident and such a great location!! Would highly recommend.
Stayed 2 nights in Feb 2024
Response from The Lubo Team on 11 Feb,2024
Hi Kennedy!We are thrilled to hear you enjoyed your stay with us and appreciated our prime location! Thank you for your glowing review, we deeply appreciate that you took the time to share your impression with us!We hope to welcome you back again soon for yet another wonderful stay at The Lubo! Best Wishes,Your The Lubo Team

10/10 Excellent

Mikaila

Stayed 1 night in Jan 2024

10/10 Excellent

Mikaila

Stayed 1 night in Jan 2024

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great for our stay! Super convenient location, great amenities and cozy. Check-in and building access through mobile is easy. Laundry facilities and community room was also a bonus. Would recommend to anyone to stay here.
Stayed 2 nights in Jan 2024
Response from Your The Lubo Team on 9 Jan,2024
Dear Brad,Thank you for your fantastic review! We're delighted to hear that our property was great for your stay! It's wonderful to know that the mobile check-in and building access were easy for you. We're pleased you enjoyed the bonus features like the laundry facilities and community room. Your recommendation means a lot to us, and we look forward to welcoming you back in the future!Best Wishes,Your The Lubo Team

10/10 Excellent

Ting

Stayed 1 night in Dec 2023

6/10 Okay

PATRICIA

Liked: Room comfort
on the fence
Overall, I am not sure I would stay again - the self check-in was OK, however as someone mentioned in another review, the property is weird with a lot of stairs, which with luggage was very annoying! I checked in and the room was not as described so I had to email to ask them to help, finally I had to check in again to get my new room. I purchased food to cook in the room and the hot plates were not working which was very frustrating. The laundry room was a major bonus for me.
Stayed 2 nights in Nov 2023
Response from Your The Lubo Team on 11 Dec,2023
Dear Patricia,Thank you for sharing your experience. We're delighted to hear that the self-check-in went smoothly. While we understand the challenge with stairs, we appreciate your understanding. We apologize for any inconvenience regarding the room description but are glad we could promptly assist in assigning a new room. We value your patience with the hot plates situation. We're thrilled to hear the laundry room was a major bonus for you. Your insights help us enhance our services. Thanks!Best Regards,Your The Lubo Team

10/10 Excellent

Lindsey

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we first arrived we had an issue with our room however it was quickly sorted. No staff on site however they are super responsive to email. Bathroom is updated. Hotel is clean. Laundry services on site - huge bonus!!
Stayed 3 nights in Nov 2023
Response from Your The Lubo Team on 11 Dec,2023
Dear Lindsey,Thank you for sharing your experience with us. We're sorry for the initial room issue but glad to hear it was promptly resolved. Your feedback about our responsive email communication, updated bathroom, cleanliness, and on-site laundry services is much appreciated. We look forward to hosting you again!Best Wishes,Your The Lubo Team

10/10 Excellent

Ella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gem in the heart of Lucerne. Surrounded by beauty and history, this quaint hotel fit the bill. Easy to check in and out, walkable to everything you’d want to see or do, and a great value. Highly recommend.
Stayed 2 nights in Nov 2023
Response from Your The Lubo Team on 11 Dec,2023
Dear Ella,We're thrilled to hear your kind words! Thank you for considering us a gem in the heart of Lucerne. It's fantastic that you found our hotel easy to navigate, conveniently located, and a great value. We appreciate your recommendation and can't wait to welcome you back!Best Wishes,Your The Lubo Team

10/10 Excellent

Aura Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process is easy unless a glitch happens (glitch happened to our friends who we are traveling with). The stairs (3-4 steps) going up to where the elevator is and few more stairs going up to the room makes it difficult if you have big, heavy luggages. The room space is great! The kitchenette is great! We were able to cook dinner some nights to save money from the expensive restaurants in Lucerne. The only thing I don’t like is having only 2 pillows(1 each twin bed) and the pillow is so thin and soggy. Otherwise, bed and blanket is comfortable.
Stayed 3 nights in Oct 2023
Response from The Lubo Team on 20 Oct,2023
Hi Aura!Thank you for sharing your feedback with us. We're delighted that you found the check-in process easy and that you appreciated the room space and kitchenette. Your comment about the pillows has been noted, and we'll look into improving this aspect for future guests. We're thrilled to hear that overall you had a great stay, and we hope to welcome you back in the future. If you have any other suggestions or need assistance, please feel free to reach out. Best wishes, Your The Lubo Team

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent -would thoroughly recommend
Stayed 3 nights in Oct 2023
Response from Elise on 10 Oct,2023
Dear Caroline,Thank you for your review ! We hope to see you soon again !

6/10 Okay

Kaelen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in was not as easy as they claim. Our safe was already locked upon arrival. Emailed front desk to have it fixed and was told housekeeper would come bynand check. Unfortunately we never even got housekeeping much less a house keeper to fix the safe.
Stayed 2 nights in Sep 2023
Response from The Lubo Team on 13 Oct,2023
Dear Kaelen,We appreciate your feedback and are sorry to hear about the inconvenience you experienced with your safe and housekeeping service. Please accept our apologies for falling short of your expectations in this regard. We take your comments seriously and will use them to improve our services and ensure a smoother check-in experience in the future. If you choose to stay with us again, we'll do our best to provide a more satisfying and hassle-free experience.Your The Lubo Team

6/10 Okay

Joe Ray P

Stayed 2 nights in Sep 2023
Response from Elise on 10 Oct,2023
Dear Joe Ray,Thank you for your review. Please feel free to contact us to give us more details about your experience.

10/10 Excellent

Sanjana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Elise on 10 Oct,2023
Dear Sanjana,Thank you for your review ! We hope to see you soon again !

4/10 Poor

Dillon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Paid extra for the kitchenette and the stove tops didn’t work, employees had no idea how to get them to work either. A/C unit would make an ungodly noise every 5 minutes making it impossible to sleep with it on.
Stayed 1 night in Sep 2023
Response from Elise on 10 Oct,2023
Dear Dillon,Thank you for your review. We are really sorry to read that you had an unpleasant experience with the kitchenette. We hope to see you soon again, so that we can make up for this experience

4/10 Poor

Patrick

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Elise on 10 Oct,2023
Dear Patrick,We are sorry to see that you didnt enjoy your stay. Please feel free to contact us to give us more details about your experience.

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, excellent location. Rooms are clean, functional and well maintained.
Stayed 1 night in Sep 2023
Response from Elise on 10 Oct,2023
Dear Juan,Thank you very much for your kind review. We are happy to read that you enjoyed your stay and we hope youll visit us soon again.

10/10 Excellent

victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, easy to check in. Good for families, kitchenette perfect. Would highly recommend.
Stayed 1 night in Aug 2023
Response from Hotel The Lubo on 30 Aug,2023
Dear Victoria,Thank you for your positive review! We're thrilled to hear that you had a great experience at our hotel and found the check-in process easy. It's fantastic that you think our hotel is good for families and that the kitchenette was perfect for your needs. Your recommendation means a lot to us.We hope to have the pleasure of welcoming you back in the future, and please don't hesitate to reach out if you need any assistance with your next stay.Warm regards

8/10 Good

Hunter

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
3.5/5 - Easy enough to find. The self check-in is fine. The room was fine. Room service was okay. They changed towels but did not change sheets and we were there one week. The only issue and it’s the reason for a lower review is that it’s rather noisy. You could hear everyone banging their luggage in the hall every morning as they went up and down the stairs. You can hear voices all the time. If you’re a light sleeper you’ll be frustrated. Other than noise, it was pretty good.
Stayed 5 nights in Aug 2023
Response from Hotel The Lubo on 30 Aug,2023
Dear Hunter,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel easy to find and that the self-check-in process worked well for you. It's also good to know that you found the room and room service to be satisfactory.We appreciate your comments about the noise, and we apologize for any disruptions you experienced during your stay. We understand that noise can be frustrating, and we will do our best to address this issue to provide a more peaceful experience for our guests.Your review is valuable to us, and we hope to have the opportunity to welcome you back in the future for an improved experience.Warm regards

6/10 Okay

Giridhar

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Hotel Aristella on 26 Aug,2023
Dear Giridhar,We sincerely appreciate your rating of our hotel. While we didn't receive detailed feedback, we hope your experience was a positive one.Your opinion matters to us, and we aim to continually improve our services. If there are any specific comments or suggestions you'd like to share, please don't hesitate to do so.Thank you for choosing our hotel, and we hope to have the pleasure of serving you again in the future.Best regards

6/10 Okay

Henry

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Hotel The Lubo on 25 Aug,2023
Dear Henry,We sincerely appreciate your review and the rating you provided, even though it was a 6 out of 10. Your feedback is valuable, and we are always striving to improve our services.If there are specific aspects of your stay that you believe we can enhance to earn a higher score in the future, we would be grateful for your insights.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back and provide a better experience on your next visit.Best regards

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really good stay. Excellent idea for accommidationy. We had the 3 sleeper with kitchenette, it worked very well. Excellent communication for self check in
Stayed 2 nights in Aug 2023
Response from Hotel The Lubo on 25 Aug,2023
Dear Margaret,We greatly appreciate your positive feedback on your recent stay at our hotel. We're delighted that you had a really good stay and found our accommodation concept excellent. It's wonderful that the 3-sleeper room with a kitchenette worked well for you.We also appreciate your kind words about our communication for self-check-in. Your comments are valuable, and we look forward to hosting you again for another excellent stay in the future.Warm regards

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I really liked the amenities and our room. We are a family of 4 adults that stayed in the “dormitory “ style room—it had one double bed and two bunks. Each bed was really comfy, though the bunks had very low clearance so they are not good for claustrophobic types or really tall people. Each bed had ports to charge phones And other devices, which was great! The room was well laid out for the small space and we fit in it. The TV included English language options which we really appreciated. We also appreciated the laundry facilities on site. I’m not a fan of contact-less, virtual check-ins, but luckily the adjoining cafe staff helped us check in (I never got the email explaining the process). The location in the old city was perfect with lots of charming places within Walking distance (including the train station).
Stayed 2 nights in Aug 2023
Response from Hotel The Lubo on 23 Aug,2023
Dear Craig,We truly appreciate your detailed feedback about your recent stay at our hotel. It's wonderful to hear that you enjoyed our amenities and your room setup for a family of four. We're pleased that the beds were comfortable and equipped with charging ports, and that you appreciated the English language options on the TV.We apologize for any inconvenience you faced with the virtual check-in process, and we're glad that our cafe staff were able to assist you. Your comments are valuable, and we'll work to improve our communication in this regard.We're delighted that you found our location in the old city perfect for exploring charming places within walking distance.Thank you for choosing our hotel, and we look forward to welcoming you back in the future.Best regards

10/10 Excellent

Josephine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Hotel The Lubo on 23 Aug,2023
Dear Josephine,We would like to extend our heartfelt thanks for taking the time to leave a perfect 5 out of 5 review for our hotel. Your positive feedback means the world to us, and we're truly delighted that you had a wonderful stay with us.We are here to provide our guests with the best experience possible, and knowing that we met your expectations is the best reward we could hope for. We hope to have the pleasure of hosting you again in the future and making your next stay equally enjoyable.Warm regards

10/10 Excellent

Jason, west covina

Liked: Cleanliness, property conditions & facilities
Great location, good painless check in.
Stayed 2 nights in Aug 2023
Response from Hotel The Lubo on 21 Aug,2023
Dear Jason,We sincerely appreciate your feedback and positive review of our hotel. It's wonderful to hear that you enjoyed our great location and found the check-in process painless.Your comments are truly valued, and we hope to have the opportunity to welcome you back for another fantastic stay in the future.Best regards

10/10 Excellent

Jeremy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Luba was excellent for our stay with spacious rooms and a very quick walk from all of the dining and river views that Lucerne has to offer. The keyless entry and self checkin were convenient and there was a community room with digital laid laundry and free coffee plus a vending machine with drinks and snacks.
Stayed 3 nights in Jul 2023
Response from Hotel The Lubo on 9 Aug,2023
Dear Jeremy,We are truly grateful for your review of your stay at our hotel. It's wonderful to hear that you found The Lubo to be excellent, with spacious rooms perfectly situated for easy access to Lucerne's dining and river views. We're pleased that our keyless entry and self check-in added convenience to your experience. The community room with digital laundry facilities, complimentary coffee, and a vending machine with drinks and snacks is indeed designed to enhance our guests' comfort. Your feedback is invaluable, and we hope to welcome you back soon for another enjoyable visit.Warm regards

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Comfortable room. Very very thankful for the AC unit in the room. It kept us cool at night and also I love the "white noise" it created. Our private bathroom ended up being across the hall from our room, but it was just for our use, so it worked out just fine. (that's the first time I've experienced that) The coffee shop off the lobby is nice and we enjoyed breakfast there one morning.
Stayed 2 nights in Jul 2023
Response from The Lubo Team on 31 Jul,2023
Dear Julie Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had an enjoyable stay with us and that you found our hotel to be up to your standards. We take pride in providing our guests with exceptional service and a comfortable stay and it’s great to know, that we were able to meet your expectations. Thank you for choosing us as your accommodation. We can't wait to have you back with us on your next trip. Best regards

10/10 Excellent

Nikhil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and unbeatable location
Loved the chic interiors and the technological forwardness of the Lubo. The laundry area for us was a welcome plus and the cafe downstairs is modern and nice. The rooms were clean and well furnished.
Stayed 2 nights in Jul 2023
Response from The Lubo Team on 31 Jul,2023
Dear Nikhil Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had an enjoyable stay with us and that you found our hotel to be up to your standards. We take pride in providing our guests with exceptional service and a comfortable stay and it’s great to know, that we were able to meet your expectations. Thank you for choosing us as your accommodation. We can't wait to have you back with us on your next trip. Best regards

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jul 2023
Response from Hotel The Lubo on 15 Aug,2023
Dear Christina,Thank you very much for reviewing our hotel. We greatly appreciate your time and feedback. We're pleased to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back soon.Best regards

6/10 Okay

Zulema

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
I didn’t expect when I booked the Room with a prívate bathroom to be given a Room with a bathroom on the hallway, not connected to the Room at all! Also, air conditioner was a portable unit, had to leave the windows open to let the exhaust hose outside. Another thing, I left my luggage in a storage they offered that was on a common hallway, unsupervised and it was left open for every one to use. And then I tried calling the number on the website for help with an issue, they said they were attending other calls and would call me back in 15 minutes, but never did. I would not recommend this hotel only except for the location and that is nicely remodeled.
Stayed 1 night in Jul 2023
Response from Hotel The Lubo on 9 Aug,2023
Dear Zulema,Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced, particularly with the room and bathroom arrangements, air conditioning, luggage storage, and the lack of response from our team. Your comments are genuinely appreciated, as they highlight areas where we can improve our services to ensure a more pleasant experience for our guests.We understand the importance of a comfortable and hassle-free stay, and we are committed to addressing these concerns to enhance our guests' satisfaction. We value your insights and hope that you might consider giving us another opportunity to provide you with an improved stay in the future.Thank you for your candor and for choosing our hotel.Best regards

8/10 Good

John E Stanfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Hotel The Lubo on 9 Aug,2023
Dear John,Thank you for taking the time to rate your stay at our hotel. Your feedback is greatly appreciated, and we are thrilled to know that you had a positive experience during your time with us. We strive to provide the best service and create memorable moments for all our guests, and your kind rating reaffirms our efforts. We hope to welcome you back in the future for another wonderful stay.Warm regards

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Great location. Convenient parking at Parkhaus Altstadt.
Stayed 2 nights in Jul 2023
Response from Hotel The Lubo on 19 Jul,2023
Dear David,Thank you for taking the time to rate your recent stay at our hotel. We are delighted to read your positive feedback and are thrilled that you found our location to be great. Providing our guests with a convenient and enjoyable experience is our priority.We're glad that the parking at Parkhaus Altstadt met your needs and added to the convenience of your stay. We understand how important it is to have hassle-free parking options, and we're happy to have provided that for you.We truly appreciate your kind words and hope to have the pleasure of welcoming you back soon for another wonderful stay.Thank you for choosing our hotel.Warmest regards

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in wonderful location in Lucern. Room was a little small but we were only there to sleep.
Stayed 1 night in Jul 2023
Response from Hotel The Lubo on 14 Jul,2023
Dear Guest,Thank you for taking the time to rate our hotel in Lucerne. We greatly appreciate your kind feedback. We're thrilled to hear that you enjoyed the wonderful location of our hotel. While we understand that the room size may have been a bit small, we're glad it didn't hinder your overall experience, especially since you mentioned that you were primarily there for sleep. Your satisfaction means a lot to us, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Warm regards

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, great value
Stayed 1 night in Jul 2023
Response from Hotel The Lubo on 14 Jul,2023
Dear Guest,We would like to express our sincere gratitude for rating your recent stay at our hotel. We're delighted to hear that you found the check-in process to be easy and that you considered your stay to be of great value. Your positive feedback is a true testament to our commitment to providing exceptional service. We strive to offer our guests a hassle-free experience from the moment they arrive, and we're thrilled that we succeeded in doing so for you. Thank you once again for choosing our hotel, and we look forward to welcoming you back in the future.Best regards

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient. Using my mobile phone to unlock the door worked flawlessly. I'd stay here again.
Stayed 2 nights in Jun 2023
Response from Hotel The Lubo on 14 Jul,2023
Dear Guest,Thank you for taking the time to rate your recent stay at our hotel. We sincerely appreciate your feedback and are thrilled to hear that you found our hotel to be very convenient. We're delighted that our mobile phone door unlocking system worked flawlessly for you, providing you with a seamless and hassle-free experience. It's fantastic to know that you had such a positive stay that you would choose to stay with us again. We look forward to the opportunity to welcome you back and provide you with another enjoyable experience.Warmest regards

6/10 Okay

PARUL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lubo hotel was a good hotel, a clean room and organized staff. The key concern was the room size, it was very small and very limited in space.
Stayed 2 nights in Jun 2023
Response from Hotel The Lubo on 14 Jul,2023
Dear Guest,Thank you for taking the time to rate your recent stay at Lubo Hotel. We genuinely appreciate your feedback and are glad to hear that you found our hotel to be good, with clean rooms and an organized staff. Your satisfaction is our priority, and we're constantly striving to provide a comfortable and enjoyable experience for all our guests. We apologize for any inconvenience caused by the room size, and we appreciate your understanding. Thank you for choosing The Lubo Hotel, and we hope to have the opportunity to welcome you back in the future.Best regards

10/10 Excellent

Richa

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel
Stayed 1 night in Jun 2023
Response from Hotel The Lubo on 14 Jul,2023
Dear Guest,Thank you for taking the time to rate our hotel. Your kind feedback is greatly appreciated. We're thrilled to hear that you found our hotel to be lovely. It's our aim to create a welcoming and enjoyable experience for all our guests, and we're glad that we succeeded in doing so for you. We hope to have the pleasure of hosting you again in the future.Warm regards

8/10 Good

Claudia

Stayed 4 nights in Jun 2023
Response from Hotel The Lubo on 19 Jul,2023
Dear Claudia,Thank you for taking the time to rate your recent stay at our hotel. We truly appreciate your feedback and are delighted that you enjoyed your experience with us. Your kind rating means a lot to us, and we hope to have the pleasure of hosting you again in the future.Warmest regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Problematic check-in
The property was very nice and clean. Good location. However, the self check-in was a huge problem. The machine did not work and the online check-in also malfunctioned. There were lots of people waiting to check in. Took forever to reach someone on the phone. The waiter at the bar next door ended up giving everyone universal keycards, which made us feel uneasy about security.
Stayed 2 nights in Jun 2023
Response from Hotel The Lubo on 14 Jul,2023
Dear Guest,Thank you for taking the time to rate your recent stay at our hotel. We appreciate your feedback and are glad to hear that you found our property to be very nice and clean, with a good location. However, we sincerely apologize for the inconvenience you experienced with the self check-in process. We understand that the malfunctioning machines and online check-in system, coupled with the long wait times and difficulty reaching someone on the phone, were frustrating for you and other guests. We take these issues seriously and are actively working to address them to ensure a smoother and more efficient check-in experience. Regarding the universal keycards provided by the waiter at the bar, we apologize if it made you feel uneasy about security. We will thoroughly review our procedures to prevent such incidents in the future. We appreciate your valuable feedback, and we hope to have the opportunity to provide you with a much-improved experience during your next visit.Warmest regards

10/10 Excellent

Levin Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Hotel The Lubo on 5 Jun,2023
Dear valued Levin Thank you so much for taking the time to leave us a 10-star review! We are thrilled to hear that you had an enjoyable stay with us and that you found our hotel to be up to your standards. We take pride in providing our guests with exceptional service and a comfortable stay and it’s great to know, that we were able to meet your expectations. Thank you for choosing us as your accommodations. We can't wait to have you back with us on your next trip. Best regardsYour The Lubo Team

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, property conditions & facilities
If you have a vehicle know that this hotel is in a pedestrian only area. You can park nearby in a public garage. Simple, clean, quiet. Excellent location!
Response from Hotel The Lubo on 5 Jun,2023
Dear Rita Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had an enjoyable stay with us and that you found our hotel to be up to your standards. We take pride in providing our guests with exceptional service and a comfortable stay and it’s great to know, that we were able to meet your expectations. Thank you for choosing us as your accommodations. We can't wait to have you back with us on your next trip. Best regardsYour The Lubo Team

8/10 Good

Ricardo

Stayed 3 nights in May 2023
Response from Hotel The Lubo on 19 Jul,2023
Dear Ricardo,Thank you for taking the time to rate your recent stay at our hotel. We truly appreciate your feedback and are delighted that you enjoyed your experience with us. Your kind rating means a lot to us, and we hope to have the pleasure of hosting you again in the future.Warmest regards

8/10 Good

Lina

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I wish there was staff or an easy way to ask questions about the trip/ store luggage that sort of thing
Stayed 1 night in May 2023
Response from Hotel The Lubo on 5 Jun,2023
Dear Lina Thank you so much for taking the time to leave us a 4-star review! We are thrilled to hear that you had an enjoyable stay with us and that you found our hotel to be up to your standards. We take pride in providing our guests with exceptional service and a comfortable stay and it’s great to know, that we were able to meet your expectations. Thank you for choosing us as your accommodations. We can't wait to have you back with us on your next trip. Best regardsYour The Lubo Team

8/10 Good

Belinda

Travelled with partner
Liked: Cleanliness, staff & service
Great place! So good to have access to washing facilities! Check in was abit of a nightmare but that was due to me booking on the day so the room wasn’t ready when we checked in at 3pm. So close to everything including good distance to train. Stairs were hard with luggage but overall good stay
Response from Hotel The Lubo on 5 Jun,2023
Thank you so much for taking the time to leave us a 4-star review! We are thrilled to hear that you had an enjoyable stay with us and that you found our hotel to be up to your standards. We take pride in providing our guests with exceptional service and a comfortable stay and it’s great to know, that we were able to meet your expectations. Thank you for choosing us as your accommodations. We can't wait to have you back with us on your next trip. Best regardsYour The Lubo Team

8/10 Good

Wei

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Modern, clean and convenient hotel located in the heart of the altstadt. Our room, which includes a kitchenette, was spacious for all 4 of us, including our bags and stroller. Access to the rooms and the lift requires that you climb 21 steps up and a couple more steps down, which isn't very accessible for us with large bags and a stroller. There isn't a lot of storage facilities, so we ended up lugging around one of our big bags before check in. Hotel wasn't as responsive prior to check in.
Response from Hotel The Lubo on 5 Jun,2023
Dear Wei Thank you so much for taking the time to leave us a 4-star review! We are thrilled to hear that you had an enjoyable stay with us and that you found our hotel to be up to your standards. We take pride in providing our guests with exceptional service and a comfortable stay and it’s great to know, that we were able to meet your expectations. Thank you for choosing us as your accommodations. We can't wait to have you back with us on your next trip. Best regardsYour The Lubo Team

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location, we loved Lucerne!!!!!
Overall the hotel was great. It was a short walk from the train station. There are plenty of restaurants, cafes, and shops within easy walking distance of the hotel. There is a grocery store nearby where we could purchase food, snacks and other small items. The room had plenty of space for the two of us and was clean. The kitchenette is perfect for anyone who wants to do some cooking (we only boiled water for coffee). Since we arrived early and there was only a kiosk for self check-in, we were concerned with a 3 pm check-in. Luckily, we spoke with one of the cleaning staff and we were able to store our bags in the locked laundry room. That allowed us to walk around town until we could check in. We had a slight delay with check-in (confirmation number did not work), but when we called the number on the kiosk, a friendly woman confirmed our reservation and provided the correct number to check-in. Other than that issue, the entire stay was fantastic. Great hotel, perfect location, easy access to everything we needed, easy walking to all the sites we wanted to see in the area. If and when we return, I would stay at the Lubo again.
Stayed 2 nights in Apr 2023
Response from Hotel The Lubo on 5 Jun,2023
Dear Monica Thank you so much for taking the time to leave us a 10-star review! We are thrilled to hear that you had an enjoyable stay with us and that you found our hotel to be up to your standards. We take pride in providing our guests with exceptional service and a comfortable stay and it’s great to know, that we were able to meet your expectations. Thank you for choosing us as your accommodations. We can't wait to have you back with us on your next trip. Best regardsYour The Lubo Team