Reception

Reviews of Hilton Garden Inn Lucknow

5 out of 5
Hilton Garden Inn Lucknow
TCG -7/7 Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh

Reviews

7.8

Good

Rating 10 - Excellent. 27 out of 68 reviews" "
Rating 8 - Good. 20 out of 68 reviews" "
Rating 6 - Okay. 11 out of 68 reviews" "
Rating 4 - Poor. 4 out of 68 reviews" "
Rating 2 - Terrible. 6 out of 68 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Meghana

Stayed 2 nights in Mar 2024
Response from Team Marketing on 26 Mar,2024
Dear Guest,Warm greetings from Hilton Garden Inn, where the World stays!Thank you very much for choosing our property as your getaway for comfort in Lucknow, the city of Nawabs and for taking the time to share your experiences with us.We are extremely delighted to know that your recent stay at our hotel was an incredible one and that you were pleased with the property as whole and the Hilton Garden Inn service provided by the team.The team and I hope that you are keeping well and safe. We shall look forward to welcoming you back to Hilton Garden Inn, Lucknow and escape to the unforgettable yet again.Best Regards,Hilton Garden Inn Lucknow

10/10 Excellent

Gita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 2 nights in Mar 2024
Response from Team Marketing on 26 Mar,2024
Dear Guest,Warm greetings from Hilton Garden Inn, where the World stays!Thank you very much for choosing our property as your getaway for comfort in Lucknow, the city of Nawabs and for taking the time to share your experiences with us.We are extremely delighted to know that your recent stay at our hotel was an incredible one and that you were pleased with the property as whole and the Hilton Garden Inn service provided by the team.The team and I hope that you are keeping well and safe. We shall look forward to welcoming you back to Hilton Garden Inn, Lucknow and escape to the unforgettable yet again.Best Regards,Hilton Garden Inn Lucknow

2/10 Terrible

George

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from HS on 14 Mar,2024
Dear George,Thank you for sharing your feedback and ratings with us.We are sorry for the experience you had on your recent visit.We have identified the areas of concern highlighted and will surely look into it. We have escalated your concerns to our Housekeeping, Engineering and Security team leaders to avoid recurrence.We are glad that you liked the services and hospitality offered by our team and enjoyed the food at our restaurant.We are looking forward to welcome you again with the best of our services and hospitality.Best RegardsTeam Hilton Garden Inn-Lucknow

2/10 Terrible

Arun

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not convenient for aged people. Bath tubs slippery. Could have been better for a shower. Property was old and not good upkeep.
Stayed 3 nights in Feb 2024
Response from Hiba Siddiqui on 4 Mar,2024
Dear Arun,We are extremely disheartened that you have experienced such a trouble during your stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority. We always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience.We will rectify and solve this issue for your better experience. Thanks for being patient and addressing it, therefore we are looking forward giving you a better hospitality next time. Regards,Hilton Garden Inn

10/10 Excellent

hemlata

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick, rooms are big and clean. Excellent breakfast options.
Stayed 1 night in Feb 2024
Response from Team Hilton on 26 Feb,2024
Dear Ms. Patel,Greetings from The Hilton Garden Inn-LucknowThank you so much for sharing your amazing feedback with us.We are glad to hear about your experience and eagerly looking forward to welcome you again.RegardsTeam Hilton Garden Inn-Lucknow

4/10 Poor

meghna

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 star hotel at a price of 5 star
The hotel staff was accommodative but the hotel is in shambles Carpet extremely dirty and full of allergens Bath tub leaks with water on the room floor Quality of towels - pathetic and they are not in stock for the most part Smoking smell all over the place Lobby looks like motel 8 Reception Staff does not speak proper english and over enthusiastic
Stayed 5 nights in Jan 2024
Response from Team Marketing on 15 Jan,2024
Dear Meghna,We are extremely disheartened that you have experienced such a trouble during your stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority. We always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience.We will rectify and solve this issue for your better experience. Thanks for being patient and addressing it, therefore we are looking forward giving you a better hospitality next time. Regards,Hilton Garden Inn Lucknow

6/10 Okay

Rudra

Travelled with family
Liked: Amenities
Good
Stayed 3 nights in Dec 2023
Response from Team Marketing on 15 Jan,2024
Dear Rudra, Thank you for taking out time to write your review.We are pleased that we could exceed your expectations and provide you with the Hilton Garden Inn experience that we strive to uphold. We look forward to welcoming you back soon.Best regards, Hilton Garden Inn Lucknow

6/10 Okay

Anindita

Stayed 1 night in Oct 2023
Response from Team Marketing on 27 Oct,2023
Dear Guest,Warm greetings from Hilton Garden Inn, where the world stays!Thank you very much for choosing our property as your getaway for comfort in Lucknow, the city of nawabs and for taking the time to share your experiences with us.We very much appreciate your comments regarding your stay at Hilton Garden Inn. I am sorry to see that you are quite not satisfied with your stay, however, please allow me to express my apologies and rest assured that we are taking the appropriate measures to address the problem. It is our hope that you will give us the opportunity to better serve you in the near future.Regards,Hilton Garden Inn Lucknow

10/10 Excellent

Krishna

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jun 2023
Response from Hiba on 27 Jul,2023
Hi Krishna, greeting from Hilton Garden Inn. Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Hilton Garden Inn. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!Sincerely, Hilton Garden Inn

10/10 Excellent

Ankit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Hiba on 8 May,2023
Dear Ankit, thank you for the review. It’s truly our pleasure to be of service to all of you. The entire team will be looking forward to welcoming you back to the property.Regards,Hilton Garden Inn

8/10 Good

Irshad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10
It was good well cared during dinner , staff was very hospitable, specially shalini
Stayed 1 night in Mar 2023
Response from Hiba on 8 May,2023
Hi Irshad! We are delighted to read your feedback. Our team will be thrilled to hear these kind words. It’s truly our pleasure to be of service to all of you. The entire team will be looking forward to welcoming you back to the property.Regards, Hilton Garden Inn

6/10 Okay

Sunder

Liked: Room comfort
Luxury need an update
While usually we get all faculties in room, hairdryer etc not provided, also construction next building was disturbing, however little less cozy compared with other star hotels
Stayed 1 night in Mar 2023

10/10 Excellent

Sheenam

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2023

2/10 Terrible

Jose

Stayed 1 night in Jan 2023
Response from Hiba on 18 Apr,2023
Dear Jose,Greetings from Hilton Garden Inn Lucknow! Thank you for your valuable input. We will be mindful with and are eager to make a positive change in your stay next time.Regards, Hilton Garden Inn Lucknow

8/10 Good

Ali

Stayed 3 nights in Feb 2023

8/10 Good

Jose

Liked: Cleanliness, staff & service
Disliked: Amenities
Stay in Hilton was a great experience in Lucknow.
Stayed 1 night in Jan 2023
Response from Team Marketing. on 12 Jan,2023
Hi Jose,Thank you for taking the time to write your review.We are pleased that we could exceed your expectations and provide you with the Hilton Garden Inn experience that we strive to uphold.We look forward to welcoming you back soon.Regards.

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi estadía en el hotel fue increíble y el personal muy amable y atento
Response from Team Marketing. on 5 Jan,2023
Hi,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Hilton Garden Inn. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!Sincerely,Hilton Garden Inn

6/10 Okay

Gauri

Business traveller
Disliked: Cleanliness
Cleanliness of the bathroom was very bad. When I checked in even then it was dirty. The tub had dirt stuck n drain was blocked.
Stayed 1 night in Nov 2022
Response from Team Marketing on 6 Nov,2023
Dear Gauri,Thank you very much for taking the time to let us have your comments with regards to your recent stay at the Hilton Garden Inn, Lucknow.First and foremost, please accept my sincere apologies for the inconvenience caused on account of the various areas that did not live up to your expectations. Let me assure you that your comments have received our strictest attention in order to ensure that there is no re-occurrence of these issues in the future. We will be mindful with and are eager to make a positive change in your stay next time.Regards, Hilton Garden Inn, Lucknow

10/10 Excellent

Manoj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice. Food was awesome. Housekeeping staff was very active
Stayed 2 nights in May 2022

10/10 Excellent

ROHIT

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LIKED MY STAY AND STAFF . SOME SMALL THINGS LIKE DO NOT DISTURB DID NOT WORK IN MY ROOM BUT THE STAFF WAS PROMPT ENOUGH TO TAKE CARE OF IT. WILL STAY HERE AGAIN.
Stayed 3 nights in Dec 2021

8/10 Good

Manoo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed with my family and enjoyed my stay at Hilton. The front desk staff was very helpful and the rooms were neat and clean. The entire floor was non-smoking which is one of the best things, unlike other hotels.
Stayed 2 nights in Dec 2021

4/10 Poor

Brijesh

Travelled with family
Disliked: Cleanliness, staff & service
Lousy Hilton Garden
The service was lousy probably because they did not hire professional staff. Even the staff in the Breakfast area were not courteous at all. Cleanliness was just OK
Stayed 2 nights in Oct 2021

2/10 Terrible

Ajay

Stayed 2 nights in Oct 2021

8/10 Good

Prasoon

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was a smell of damp carpet on the entire lobby and as you come out of room it smells bad.
Stayed 12 nights in Oct 2021

10/10 Excellent

Anish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for families
Its a very good place to stay with your family. The food options are great and the staff if extremely courteous. The hotel is located in a very posh and peaceful area.
Stayed 2 nights in Oct 2021

6/10 Okay

Shanti

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Dhananjay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all good service
Stayed 4 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2021

8/10 Good

Rajiv

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I went on a family trip. After checkin there was a little issue regarding cleaning of room but it was immediately solved. I want to thank front desk executive specially Ms Pragya , who was ready to help always. My family enjoyed stay at Hilton lucknow. Finally wants to thank Manager Hilton and Restaurant incharge Mr. Ravindra for they hospitality. Looking forward to stay at Hilton in near future.
Stayed 3 nights in Jan 2021

4/10 Poor

Prash, Fremont, california

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Food was awesome. Room was not cleaned even after asking for 3 times they did not clean the room and wash basin was chocked. They fixed the basin and started cleaning when I was inside the room which was a risk for the staff and for me. no one wanted to take responsibility of the mistake.
Stayed 1 night in Nov 2020
Response from Sandeep Kumar Agnihotri on 24 Nov,2020
Dear Guest, At the onset, please accept our sincere apologies for the inconvenience caused to you during your experience at the hotel.I assure you that I have shared the feedback with concerned departments and corrective measures will be taken immediately.I cannot transpire what went wrong, but request you to consider this as an isolated incident which may not mar your favorable impression regarding our hotel.

6/10 Okay

Prash, Fremont, california

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Food was awesome specifically the breakfast buffet. Location and the terrace near the restaurant was beautiful.
Stayed 4 nights in Nov 2020
Response from Sandeep Kumar Agnihotri on 24 Nov,2020
Dear Guest, Thank you for taking the time to let us have your comments apropos to your recent stay.We look forward to welcome you back.

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2020
Response from Sandeep Kumar Agnihotri on 14 Oct,2020
Dear Guest, Thank you for taking the time to let us have your comments apropos to your recent stay.We look forward to welcome you back. Regards,

6/10 Okay

Viral

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2020
Response from Diwakar on 24 Sept,2020
Thank you very much for taking the time to let us have your comments with regards to your recent stay at the Hilton Garden Inn Lucknow. Feedback is an essential tool that we use in our business to ensure that the levels of guest satisfaction we provide maintain and enhance the proud reputation that is synonymous with the Hilton brand. We trust the services received at the Hilton Garden Inn Lucknow were up to your satisfaction and if I can be of any further assistance please do not hesitate in contacting me. I look forward to welcoming you back to our hotel in near future.

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2020
Response from Diwakar on 24 Sept,2020
Thank you very much for taking the time to let us have your comments with regards to your recent stay at the Hilton Garden Inn Lucknow. Feedback is an essential tool that we use in our business to ensure that the levels of guest satisfaction we provide maintain and enhance the proud reputation that is synonymous with the Hilton brand. We trust the services received at the Hilton Garden Inn Lucknow were up to your satisfaction and if I can be of any further assistance please do not hesitate in contacting me. I look forward to welcoming you back to our hotel in near future.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Room comfort
DISAPPOINTING STAY
I checked in at 11pm. Did not get hot water in the shower, had a cold shower in winter. At 1am was told to change my room, as the hot water problem could not be fixed. After unpacking my stuff, I had to pack again and carry my things to the new room . Went to sleep at 2, had to check out at 9am. Unfortunately the air conditioning was not working in the new room, had a terrible sleepless night and a full working day ahead. I was at the hotel for 9 hours, and did not have a restful night. The staff were apologetic and helpful, but my stay was pathetic. They packed breakfast for me as a gesture of kindness. VERY DISAPPOINTED...Expect a FULL REFUND for the hardship and distress.
Stayed 1 night in Feb 2020
Response from Manager on 11 Mar,2020
Thank you very much for taking the time to let us have your comments with regards to your recent stay at the Hilton Garden Inn, Lucknow. First and foremost, please accept our sincere apologies for the inconvenience caused on account of the various areas that did not live up to your expectations. Let us assure you that your comments have received our strictest attention in order to ensure that there is no re-occurrence of these issues in the future. Your feedback has been discussed at length with the concerned members of the team and a thorough investigation has been ordered to address the root of the problem. We would request you to treat this incident as a one-off and not a representative of the high standards that you can expect from a Hilton property. We would also like to thank you for your honest assessment of our services since your opinions are instrumental in helping us drive positive changes in our business. We look forward to welcoming you back to our hotel in the near future.

10/10 Excellent

Sayed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and staff
Excellent service. The staff and management were very courteous. My wife was not well and the staff prepared special food for her at no additional cost. It was very touching and much appreciated by us. Would definitely stay here again.
Stayed 3 nights in Dec 2019
Response from Joyjit on 18 Dec,2019
Dear Guest, Greetings from Hilton Garden Inn, Lucknow! Thank you for the scores. Much appreciated. Regards Joyjit Chakravorty General manager

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Joyjit on 17 Dec,2019
Dear Guest. Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty room carpet. Marks on the towels. AC not working. Room service very poor. Dirty bathroom. Not proper amenities in the bathroom. Shower not working not properly. Water lodging in shower area. Not sound proof room. All in all it was a terrible experience for us. We have taken pictures as well in case it’s required to be shared.
Stayed 1 night in Dec 2019
Response from Joyjit on 14 Dec,2019
I am sorry you found your room unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Express check in , comfortable rooms friendly staff good location
Stayed 1 night in Dec 2019
Response from Joyjit on 11 Dec,2019
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was dirty, the carpet was dirty and had stains. The bathroom door would not lock from inside and made a loud creaking noise whenever we tried to open or close it
Stayed 1 night in Dec 2019
Response from Joy on 6 Dec,2019
Thank you very much for taking the time to let us have your comments with regards to your recent stay at the Hilton Garden Inn, Lucknow. First and foremost, please accept my sincere apologies for the inconvenience caused on account of the various areas that did not live up to your expectations. Let me assure you that your comments have received our strictest attention in order to ensure that there is no recurrence of these issues in the future. Your feedback has been discussed at length with the concerned members of the team and a thorough investigation has been ordered to address the root of the problem. I would request you to treat this incident as a one-off and not a representative of the high standards that you can expect from a Hilton property. I would also like to thank you for your honest assessment of our services since your opinions are instrumental in helping us drive positive changes in our business. If I can be of any further assistance, please do not hesitate in contacting me. I look forward to welcoming you back to our hotel in the near future.

10/10 Excellent

Pratima

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good , clean, comfortable stay
Stayed 1 night in Nov 2019
Response from Joyjit Chakravorty on 3 Dec,2019
Dear guest, greetings from Hilton Garden Inn Lucknow! Thank you very much for taking the time to let us have your comments with regards to your recent stay at the Hilton Garden Inn Lucknow. Feedback is an essential tool that we use in our business to ensure that the levels of guest satisfaction we provide maintain and enhance the proud reputation that is synonymous with the Hilton brand. We trust the services received at the Hilton Garden Inn Lucknow were up to your satisfaction and if I can be of any further assistance please do not hesitate in contacting me. We look forward to welcoming you back to our hotel in near future

10/10 Excellent

Philip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
we enjoyed our stay greatly - from the warm greetings upon arrival - quick laundry service - gracious restaurant staff - helpful front desk - luggage assistance - cleaning staff .. would definitely encourage you to visit here
Stayed 3 nights in Oct 2019
Response from Joyjit on 29 Oct,2019
Dear Guest, Greetings from Hilton Garden Inn Lucknow!!! Thank you very much for taking the time to let us have your comments with regards to your recent stay at the Hilton Garden Inn Lucknow. Feedback is an essential tool that we use in our business to ensure that the levels of guest satisfaction we provide maintain and enhance the proud reputation that is synonymous with the Hilton brand. We trust the services received at the Hilton Garden Inn Lucknow were up to your satisfaction and if I can be of any further assistance please do not hesitate in contacting me. We look forward to welcoming you back to our hotel in near future. Regards, Joyjit Chakravorty General Manager

10/10 Excellent

Philip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel - safe - secure - clean - helpful staff - restaurant staff was very helpful with a large menu - one waiter has a line " DONE" when you request something .. def suggest to you all
Stayed 3 nights in Oct 2019
Response from Joyjit on 26 Oct,2019
Dear Guest, Greetings from Hilton Garden Inn Lucknow!!! We are truly flattered by this wonderful review of yours. Reviews like these are truly motivating and propel us to strive towards excellence. Many thanks for sharing an appreciative review for our hotel on this esteemed travel forum. Our entire team invests considerable efforts towards ensuring that your stay with us is a memorable affair that you’d return for many times over. Your acknowledgment for our efforts is encouraging as well as genuinely rewarding. We hope you will soon give us another opportunity to host you and craft a memorable ‘stay-cation’ for you once again. Regards, Joyjit Chakravorty General Manager

10/10 Excellent

Vikash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel..with a peceful surround...and best hotel for couples...
Stayed 2 nights in Oct 2019
Response from Joyjit on 17 Oct,2019
Dear guest, Greetings from Hilton Garden Inn Lucknow!!! we are truly flattered by this wonderful review of yours. Reviews like these are truly motivating and propel us to strive towards excellence. Many thanks for sharing an appreciative review for our hotel on this esteemed travel forum. Our entire team invests considerable efforts towards ensuring that your stay with us is a memorable affair that you’d return for many times over. Your acknowledgment for our efforts is encouraging as well as genuinely rewarding. We hope you will soon give us another opportunity to host you and craft a memorable ‘stay-cation’ for you once again. Regards, Joyjit Chakravorty General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Joyjit on 8 Oct,2019
Dear Guest, we are truly flattered by this wonderful review of yours. Reviews like these are truly motivating and propel us to strive towards excellence. Many thanks for sharing an appreciative review for our hotel on this esteemed travel forum. Our entire team invests considerable efforts towards ensuring that your stay with us is a memorable affair that you’d return for many times over. Your acknowledgment for our efforts is encouraging as well as genuinely rewarding. We hope you will soon give us another opportunity to host you and craft a memorable ‘stay-cation’ for you once again.

4/10 Poor

charu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average
Not a 5 star for sure..... Very average
Stayed 2 nights in Oct 2019
Response from Joyjit on 7 Oct,2019
Dear Guest, Thank you very much for taking the time to let us have your comments with regards to your recent stay at the Hilton Garden Inn, Lucknow. First and foremost, please accept my sincere apologies for the inconvenience caused on account of the various areas that did not live up to your expectations. Let me assure you that your comments have received our strictest attention in order to ensure that there is no re-occurrence of these issues in the future. Your feedback has been discussed at length with the concerned members of the team and a thorough investigation has been ordered to address the root of the problem. Once again We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Regards, Joyjit Chakravorty General Manager

8/10 Good

sabarathnam

Stayed 1 night in Sep 2019

10/10 Excellent

Venkatraman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience!!
Great experience. The restuarant at 1st floor was simply superb. Dinner / breakfast buffets were sumptuous. The serving team especially Rabindra and Ansari took great care of us. We would definitely stay here whenever we are at Lucknow next !!
Stayed 1 night in Sep 2019
Response from Joyjit on 5 Sept,2019
Dear guest Thank you for your positive comments. I Am so glad to hear that you enjoyed your stay with us! I hope your next stay and just Around the corner. Call us if there is anything we can help you with. Regards, Joyjit Chakravorty General Manager

10/10 Excellent

Fawzia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing set up
Really pleased with accommodation-staff are friendly and go the extra mile to ensure that your stay is comfortable and that you are able to navigate around the town with relative ease. This may involve in matters ranging from hospital appointments to securing a seamstress-no task is too little or too large for them. Breakfast is a feast! From wellness treats to sheer indulgence.
Stayed 4 nights in Aug 2019
Response from Joyjit on 16 Aug,2019
Dear Guest, Greetings from Hilton Garden Inn, Lucknow ! Thank You for the scores. Much appreciated. Regards Joyjit Chakravorty General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
I think the staff was just amazing ! The breakfast was awesome and very spread! However the bathrooms were not clean enough .
Stayed 2 nights in Aug 2019
Response from Joyjit on 13 Aug,2019
Dear Guest, Greetings from Hilton Garden Inn, Lucknow ! Thank You for the scores. Much appreciated. Regards Joyjit