Lobby lounge

Reviews of Hotel de l'Abbaye

Hotel de l'Abbaye
20 Rue de l'Abbaye d'Ainay, Lyon, Rhône

Reviews

9.6

Exceptional

Rating 10 - Excellent. 60 out of 71 reviews" "
Rating 8 - Good. 6 out of 71 reviews" "
Rating 6 - Okay. 3 out of 71 reviews" "
Rating 4 - Poor. 1 out of 71 reviews" "
Rating 2 - Terrible. 1 out of 71 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

George Hendry, Sandbach

Travelled with partner
Excellent hotel. Location is great for getting round Lyon. We would definitely recommend this hotel
Stayed 4 nights in Jan 2024
Response from Maëlle on 1 Feb,2024
Dear valued guest,Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had an excellent experience at our hotel and that the location worked well for your exploration of Lyon. Your recommendation means a lot to us, and we are delighted to have contributed to a positive stay for you. If there's anything specific that stood out or any suggestions you have for improvement, we'd love to hear more. We look forward to welcoming you back on your next visit to Lyon!Sincerely, Maëlle

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We're ready to go back soon.
Wonderful Hotel. Our room was comfortable, with romantic views in all directions. The hotel staff went our of their way to make our stay memorable and relaxing. The neighborhood and proximity to shops, transit, and great restaurants was also a huge plus.
Stayed 2 nights in Jan 2024
Response from Maëlle on 1 Feb,2024
Dear [Guest's Name],Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay and found our hotel comfortable with romantic views. It's fantastic to know that our staff's efforts contributed to making your stay memorable and relaxing. We take pride in providing exceptional service.We're also thrilled that you appreciated our neighborhood, its proximity to shops, transit, and great restaurants. We aim to offer a convenient and enjoyable experience for our guests.We look forward to welcoming you back on your next visit. If there's anything specific you'd like to share or if we can assist in any way, please don't hesitate to let us know.Warm regards,Maëlle

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, wonderful service
Amazing boutique hotel. We were moved after a noise issue early in the stay, which was a classy offer by the hotel.
Stayed 4 nights in Dec 2023
Response from Maëlle on 1 Feb,2024
Dear Guest,Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused by the noise issue during the early part of your stay. Your comfort is of utmost importance to us, and we're pleased that you found our resolution to be a classy and suitable solution.We appreciate your understanding and flexibility. If there's anything else we can do to enhance your future stay, please don't hesitate to let us know. We hope the remainder of your time with us was enjoyable, and we look forward to the opportunity of hosting you again.Best regards,Maëlle

10/10 Excellent

Runo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Jewel in Lyon
Stayed 1 night in Dec 2023
Response from Maëlle on 1 Feb,2024
Dear Runo, The whole team would like to thank you for this wonderfull note. We would love to welcome you again in our boutique-hôtel ! Sincerely, Maëlle.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very amenable staff. Very tastefully furnished. Very comfortable bed. Very welcoming bar. Would not hesitate to stay another time.
Stayed 2 nights in Nov 2023
Response from Chloé on 3 Dec,2023
Dear William,Thank you for your feedback, our team is glad to know that you have enjoyed your stay with us. Seen you soon!

10/10 Excellent

Gisela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mael and Chloe were wonderful!
Stayed 2 nights in Oct 2023
Response from Chloé on 3 Dec,2023
Dear Gisela, Thank you for you lovely feedback about our team. We will tell to Maelle and Chloé that there kindness was wonderful. Have a nice day. See you soon!

10/10 Excellent

mary ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very accomodating very quiet small boutique hotel Loved it
Stayed 2 nights in Sep 2023
Response from Chloé on 3 Dec,2023
Dear Mary Ellen,Thank you for your lovely feedback. We are happy to know that you have appreciated your stay in our boutique hotel 4 stars. Hope you will come back again.

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Great attention to every detail. Very classy hotel with a wonderful staff. It should have 5-stars. And I didn’t even get to enjoy the Michelin-rated restaurant!
Stayed 1 night in Sep 2023
Response from Chloé on 5 Sept,2023
Dear Gregory,Thank you for your lovely feedback. We are pleased to welcome your comment and hope you will come back again very soon. See you.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and gracious hotel
This is a beautiful and gracious hotel, well located for walking to the Old City. The rooms are on the small side, but fine for a couple. Beautiful bathroom and comfortable bed. The staff are wonderful and gave us great recommendations. Would happily return!
Stayed 1 night in Aug 2023
Response from Chloé on 27 Aug,2023
Dear Ann,Such a good feedback in Expedia, thank you so much ! You have appreciated the comfort of the room and the cham of our hotel. Hope you will come back again. Best regards.

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel in a quiet neighbourhood with amazing customer service. Highly recommend!
Stayed 2 nights in Aug 2023
Response from Chloé on 11 Aug,2023
Dear Guest,Thanks a lot for your feedback on Expedia. Our team is so grateful to know that you have appreciated our calm atmosphere and the quality of our service. Hope you will come back again. See you.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for visiting Lyon as a tourist
Beautiful location next to the abby in Lyon in a lovely stone building. It’s central and easy to walk everywhere from the hotel. The parking is quite far to walk but they have one space where you can pull in to drop of luggage. Rooms are newly renovated with nice products and furnishing. Really good service and the receptionist was helpful in showing us places to see and tourist locations to visit. The Abby bells didn’t keep us awake which is something I was nervous about.
Stayed 1 night in Jul 2023
Response from Reception team on 30 Jul,2023
Dear client, Thank you for you lovely comment!We are delighted to welcome you soon at Hôtel de l'Abbaye!Kind regards,

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and a nice stay overall. I was double charged in error, but when I noticed the error I was refunded immediately. Breakfast was top notch, the best we had in 6 hotels (all comparable 4 stars) in France.
Stayed 1 night in Jul 2023
Response from Reception team on 23 Jul,2023
Dear Matthew, Thank you for your lovely comment. We do apologize once more for the double payment, we had misread some information from Expedia!We thank you for your praise regarding breakfast!Hope to welcome you back soon!

10/10 Excellent

Audrey

Stayed 1 night in May 2023

10/10 Excellent

Jeanne

Stayed 1 night in May 2023

10/10 Excellent

Michael

Stayed 1 night in May 2023
Response from Reception Team on 26 May,2023
Thank you!

10/10 Excellent

Debra, Jonesboro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful reception... Bed very comfortable.
Stayed 2 nights in Apr 2023
Response from Reception Team on 5 May,2023
Dear Debra, Thank you for this lovely comment, we are delighted that your stay at Hôtel de l'Abbaye! We hope to welcome you back soon!Kind regards,

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy, understated, quiet.
Stayed 1 night in Apr 2023
Response from Reception Team on 11 Apr,2023
Dear Mark, Thank you for your perfect feedback!We hope to welcome you back soon!Regards,

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great place in a very cool building. Location is wonderful. The rooms are a bit small but very high-quality.
Stayed 2 nights in Mar 2023
Response from Reception Team on 20 Mar,2023
Dear Andrew, Thank you for your feedback! We are delighted that you enjoy your stay! For your next stay at Hôtel de l'Abbaye, don't hesitate to ask us about our other bigger room categories!Kind regards,

10/10 Excellent

Cesar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location great staff!
Stayed 1 night in Dec 2022
Response from Reception team on 18 Dec,2022
Dear Cesar, Thank you so much for this lovely feedback! We hope to see you back soon!Kind regards,

10/10 Excellent

DOUGLAS, BETHESDA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern rooms in an older building
Stayed 1 night in Nov 2022

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful, especially Kareem (spl. ?}. He went out of his way to ensure our visit wonderful.
Response from Reception Team on 3 Nov,2022
Dear John, Thank you for your lovely comment! We will let Karim know!Hope to welcome you back soon!

4/10 Poor

Brad

Stayed 2 nights in Oct 2022

10/10 Excellent

King-Chee Keely

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and hotel concierge is very helpful. The water pressure and temperature in the shower is excellent. And not too far away to the metro station.
Stayed 1 night in Sep 2022
Response from Reception Team on 29 Oct,2022
Dear King-Chee Keely, Thank you for this lovely comment! We are delighted that your experience was a success and we hope to welcome you back soon in the future! Kind regards,

10/10 Excellent

colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly. Good air con. Proper bed instead of sofa bed. Spacious and modern.
Stayed 2 nights in Aug 2022
Response from Reception Team on 14 Sept,2022
Dear Colleen, Thank you very much for this lovely comment! We are delighted that your stay was successful and we are hoping to welcome you back soon! Kind regard,

10/10 Excellent

colleen

Stayed 1 night in Aug 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place
Nice location, next to lots of shopping, restaurants and easy walking. Nice staff.
Stayed 6 nights in Jul 2022
Response from Reception Team on 16 Jul,2022
Dear Nancy, Indeed our hotel is in a prime location, next to all main activities but still in a quiet neighborhood! We hope to welcome you back soon! Kind regards,

10/10 Excellent

eileen, santa cruz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel, in a good location, spacious room with very helpful staff. Alizée was an exceptional receptionist / concierge - she couldn’t have been more helpful in assisting us with dinner reservations, arranging a city tour etc. Would recommend this hotel highly and would stay here again.
Stayed 2 nights in Jun 2022
Response from Reception Team on 6 Jul,2022
Dear Eileen, Thank you so much for this lovely comment! We are so happy you have enjoyed every aspect of your stay and would love to welcome you back soon! Kind regards

10/10 Excellent

Stanley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely quaint hotel with excellent staff and the food was top notch!
Stayed 2 nights in Jun 2022
Response from Reception Team on 24 Jun,2022
Dear Stanley, Thank you for this sweet comment! It feels so good for the whole team to receive it! We are looking forward to welcoming you back soon! Kind regards,

6/10 Okay

Sonia

Travelled with partner
Liked: Cleanliness, staff & service
Looked great, hotel staff was very friendly and helpful. The only issue is if you have a car, which we did, when booking it said parking. Parking was actually 7kms away from the hotel. Very inconvenient.
Stayed 1 night in May 2022
Response from Reception Team on 14 Jun,2022
Dear Sonia, Thank you for taking the time to leave a comment and for your praise regarding the staff and the hotel design. Concerning your complaint concerning the parking, it is indeed not located in the hotel itself but within walking distance. The parking is located 7 minutes away by foot from the hotel therefore at about 500 meters. We also provide a drop-off point in front of the hotel for you to drop luggage before parking the car. We are hoping to welcome you back in the future! Kind regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good bed, friendly and helpful staff, great location, good breakfast.
Stayed 2 nights in May 2022
Response from Reception Team on 20 May,2022
Dear David, Thank you very much for your lovely comment! We are delighted that you enjoyed our service and equipment ! We hope to see you back soon! Kind regards,

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is conveniently located near the city center with walking distance to the main attractions. Friendly staff during our stay, clean and spacious room, good level of amenities for our stay. Overall great value when visiting Lyon
Stayed 2 nights in May 2022
Response from Reception Team on 12 May,2022
Dear William, Thank you for your lovely comment! We hope we will welcome you back in the future at Hôtel de l'Abbaye! Kind regards

10/10 Excellent

Maeve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in terms of cleanliness, comfort and service. Bathtub needs grab bars. Breakfast could have a bit wider range and still remain French.
Stayed 3 nights in Apr 2022
Response from Reception Team on 5 May,2022
Dear client, Thank you for your feedback on your stay with us at Hôtel de l'Abbaye. We are delighted to see that you enjoyed your stay with us. We have noted the few details you mention about the bathtub and breakfast, thank you for letting us know! We are so happy that you found our hotel comfortable and enjoyed our service and we hope to welcome you back soon! Kind regards,

10/10 Excellent

Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. They got us dinner reservations at wonderful places. The hotel was in a great location near old town. Highly recommend.
Stayed 4 nights in Apr 2022
Response from Reception team on 20 Apr,2022
Dear Jan, Thank you for taking the time to leave a comment about your stay. We are delighted you enjoyed it and hope to welcome you back soon!

10/10 Excellent

Meghan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing hotel! The bed was super comfortable with good pillows. Staff were super friendly and always available. The property itself is unique and gorgeous with the added bonus of being right next store to a beautiful church. Sunday morning with the windows open and the choir and organ was a real treat.
Stayed 2 nights in Mar 2022
Response from Marion on 29 Mar,2022
Dear Meghan, It is such a joy to read you comment. Thank you so much for your stay and for sharing your feeback. We are glad you enjoyed your experience at l'Hôtel de l'Abbaye Lyon!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and great standard. Friendly staff and quiet area. Classy place!
Stayed 1 night in Aug 2020
Response from Hospitality manager on 17 Aug,2020
Thank you Maria for your feedback. We do our best to our guest feel welcomed.

10/10 Excellent

Verified traveller

Stayed 5 nights in Dec 2019
Response from Hospitality Manager on 16 Jan,2020
Thank you

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional stay at this gem of a hotel. The hardworking staff were extraordinarily caring and attentive. We has a direct view of the church and the melodious sound of church bells in the morning is a great bonus, no, a blessing. Breakfast was great too. V grateful, looking forward to returning.
Stayed 4 nights in Nov 2019
Response from Hospitality manager on 28 Nov,2019
Oh! a gem! Thank you so much! As much as we are shinning, we hope you still can see... Looking forward to your return too with pleasure.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from Hospitality Manager on 28 Nov,2019
Thank you

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and well appointed. The room was good sized and met our needs. The location is good to walk to sites and there is ample shopping nearby. Only complaint would be the church bells but there is no way around that given its location to the church.
Stayed 3 nights in Oct 2019
Response from Hospitality manager on 22 Oct,2019
Dear guest, thank you for your comment. The bells give us the opportunity to be like in a little village in France. Quiet (when it is not ringing) and relaxing, in a beautiful hotel as you said.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful but a little isolated.
Beautiful Hotel. But restaraunt closed on Mondays. Car Parking is a big problem and restaraunt are a fair distance.
Stayed 2 nights in Sep 2019
Response from Hospitality manager on 28 Sept,2019
Thank you for your comment. We still are in the center of the center of the city. In a quiet part of the shopping, culture and restaurants area.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great and the building/property itself unique and sophisticated. The room and bathroom were tastefully furnished and fairly roomy. Would definitely stay again!
Stayed 2 nights in Aug 2019
Response from Hospitality manager on 16 Sept,2019
Thank you so much for your wonderful note and comment. We will be happy to welcome you again.

10/10 Excellent

Hiromi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフがどの方もとてもフレンドリー、親切できめ細かいサービスを提供していただき、安心して過ごせました。 一人旅の方にもおすすめです。 周辺は環境も良く、部屋からの景観もリヨンを満喫できました。 リヨンを訪れる際には、ぜひまた利用させていただきたいです。
Stayed 1 night in Apr 2024

10/10 Excellent

Takao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Maëlle on 1 Feb,2024
Dear Takao, We would like to thank you for this excellent review. It would be an honor for us to welcome you another time in our hotel. The entire team remains at your disposal for your next venue. Sincerely, Maëlle

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vahva suositus!
Todella viihtyisä hotelli ja kauniit huoneet. Aamupala oli herkullinen ja raaka-aineet laadukkaita.
Stayed 1 night in Dec 2023
Response from Maëlle on 1 Feb,2024
Arvoisa Maria,Suuret kiitokset arvostelustanne! Olemme iloisia kuullessamme, että koitte hotellimme todella viihtyisäksi ja piditte kauniista huoneistamme. On hienoa tietää, että aamiaistemme herkullisuus ja laadukkaat raaka-aineet tekivät vaikutuksen.Palautteenne on meille arvokasta ja kannustaa meitä jatkamaan korkean laadun ylläpitämistä. Toivomme, että saamme toivottaa teidät tervetulleeksi uudelleen vierailulle. Lämpimät terveiset,Maëlle

10/10 Excellent

Yanik

Stayed 1 night in Dec 2023
Response from Maëlle on 1 Feb,2024
Cher Yanik, Nous sommes ravis de voir que votre séjour fut un succès au vu de votre note attribuée. Nous serions ravis de vous accueillir pour un prochain séjour d'exception au sein de notre boutique hôtel. Toute l'équipe de l'hôtel de l'Abbaye reste à votre entière disposition. Bien cordialement, Maëlle

10/10 Excellent

Vadim

Stayed 1 night in Apr 2023
Response from Reception Team on 26 May,2023
Thank you!