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Reviews of Olare Mara Kempinski Masai Mara

5 out of 5
Olare Mara Kempinski Masai Mara
Olare Orok Conservancy, Maasai Mara

Reviews

8.6

Excellent

Rating 10 - Excellent. 7 out of 11 reviews" "
Rating 8 - Good. 2 out of 11 reviews" "
Rating 6 - Okay. 1 out of 11 reviews" "
Rating 4 - Poor. 0 out of 11 reviews" "
Rating 2 - Terrible. 1 out of 11 reviews" "

9.8/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Hanns

Stayed 3 nights in Sep 2023

10/10 Excellent

Shamsuddin

Stayed 3 nights in Sep 2023

10/10 Excellent

Rachit

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent! 100 percent recommend- full value for money, amazing staff and service, amazing food, excellent room and game drives - have all good things to say about this place. Not a single negative!! Will come back here again!! Really great experience for us.
Response from Petra Baumann on 5 Jan,2023
Dear Rachit, Thank you for commending your recent experience at Olare Mara Kempinski Masai Mara. My team and I appreciate the positive feedback and we look forward to hosting you once again in the coming days. Best Regards, Petra Baumann General Manager

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
We have just returned from a 5 night stay. The room was beautiful and the food was good. The game drives were very special. Because it is a private conservancy the safari guide is able to drive off road to get closer to the animals. In addition, there are very few cars on the reserve so not a mass of people at sightings
Stayed 5 nights in Aug 2022

10/10 Excellent

Jaysheel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greta experience, the best wild anamals and cats in masai Mara around this reserve.
Stayed 3 nights in Jun 2022

10/10 Excellent

N.N., Washington DC

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I stayed at the Kempinski for two nights midweek...and it was amazing. We were picked up at the airstrip and given a mini game drive for about an hour until we reached the camp. We were greeted with a traditional Maasai welcome (complete with singing and dancing) and a refreshing tree tomato drink. It was so unique! They also had a hand washing station and a temperature check screening. All staff at Olare Mara wear masks and the dining staff wear gloves too. There is hand sanitizer all over the place...it made us feel safe during our stay. Our tent was glorious. We were in Tent #9 along the river. The tent was luxe, clean with lots of extra amenities - rainboots, bathrobes, umbrellas, mosquito nets, surgical masks and a clawfoot bathtub. Meals are usually 3-4 courses and were overseen by the FABULOUS Moses, the restaurant manager. He was DIVINE. He remembered our favorites and anticipated our needs, even making sure we had fresh bread (which they make onsite!) and hot dawa every day. He was extremely attentive and fast. Truly exceptional service. Alcohol was not complimentary but was top shelf. A nice bottle of chardonnay was about $45. Highly recommend this resort.
Stayed 2 nights in Jan 2021
Response from Rami Serhal on 4 Feb,2021
Dear N.N., Thank you for the five star rating and the beautiful positive review on your experience at Olare Mara Kempinski Masai Mara. We are glad to read you had a wonderful stay and would recommend the resort. Best Regards Rami Serhal General Manager

10/10 Excellent

ZINGISA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020
Response from Roberto Simone on 8 Sept,2020
Dear ZINGISA, Thank you for sharing a ten out of ten rating on your recent stay with us at Olare Mara Kempinski Masai Mara. My team and I appreciate the full mark bubble rating. We look forward to hosting you once again in the coming days. Best Regards Roberto Simone General Manager

6/10 Okay

JN, Johannesburg

Liked: Cleanliness, staff & service
I liked the room however we did not have hot water 3 mornings out of the 4 mornings we spent at the hotel. That is unacceptable given how much we paid to stay at this luxury lodge. It was also very cold so taking a cold shower was out of question.
Stayed 4 nights in Aug 2018

8/10 Good

Charlie, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything great but food could be improved
We had a great stay and could not fault the friendliness and helpfulness of the staff. The food however was not what one would expect from a 5-star camp.
Stayed 5 nights in Sep 2017

10/10 Excellent

MASUMI

Stayed 2 nights in Nov 2021

2/10 Terrible

OLIVIER, PARIS

Liked: Cleanliness, room comfort
Disliked: Staff & service
services médiocre et trés trés cher
Le regret d'avoir passé une nuit dans un hotel trés moyen et des tarifs dépassant un cinq étoiles Francais.