2 indoor pools, 2 outdoor pools, free cabanas, pool umbrellas

Reviews of Savoy Palace - The Leading Hotels of the World - Savoy Signature

5 out of 5

Reviews

9.6

Exceptional

Rating 10 - Excellent. 299 out of 354 reviews" "
Rating 8 - Good. 34 out of 354 reviews" "
Rating 6 - Okay. 9 out of 354 reviews" "
Rating 4 - Poor. 8 out of 354 reviews" "
Rating 2 - Terrible. 4 out of 354 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to explore all that Madeira has to offer. Highly walkable but easy transportation access. Outstanding attention to guest services and cleanliness. Plenty of onsite activity while retaining a calm and relaxing atmosphere.
Stayed 4 nights in Apr 2024

10/10 Excellent

Faheera

Nice clean place
Stayed 2 nights in Apr 2024
Response from José António Pereira, General Manager on 29 Apr,2024
Dear valued guest,Warm greetings from Savoy Palace!Thank you for your high rating and for sharing your feedback with us. We are thrilled to learn that you found our hotel to be clean and pleasant during your recent stay.It was our pleasure to have you as our guest, and we look forward to welcoming you back to our Palace in the future. Rest assured, we will do our utmost to ensure that your next stay with us is nothing short of exceptional.Warm regards,José António Pereira, General Manager

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent. The A/C was not working in our room but the staff made sure to operate it for us remotely. Other than that, no complaints at all. An excellent hotel and location.
Stayed 3 nights in Apr 2024
Response from José António Pereira, General Manager on 27 Apr,2024
Dear valued guest,Thank you for taking the time to share your feedback with us regarding your recent stay at Savoy Palace.We are delighted to hear that you had an excellent experience overall and that our hotel and location met your expectations. Your satisfaction is of the utmost importance to us, and we are thrilled that you enjoyed your time with us.We apologize for the inconvenience you experienced with the air conditioning in your room. However, we are glad that our staff was able to promptly address the issue for you and ensure your comfort during your stay.We strive to provide exceptional service and ensure that every aspect of your stay is nothing short of excellent. Your feedback helps us identify areas for improvement, and we appreciate your understanding and patience.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back for another enjoyable experience in the future.Warm regards,José António Pereira, General Manager

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff very friendly and welcoming. Made our anniversary that little bit more special.
Stayed 3 nights in Apr 2024
Response from José António Pereira, General Manager on 27 Apr,2024
Dear valued guest,We want to express our sincere gratitude to you for choosing to celebrate your anniversary with us at Savoy Palace. It was our pleasure to have you as our guests, and we are thrilled to hear that we could play a part in making your special occasion even more memorable.We are delighted to learn that you found our hotel to be in a great location and that our staff members were friendly and welcoming throughout your stay. Providing exceptional service and creating unforgettable experiences for our guests are our top priorities, and we are thrilled to hear that we succeeded in making your anniversary celebration a bit more special.Your kind words mean the world to us, and we are grateful for the opportunity to have been a part of this special celebration. We look forward to welcoming you back for more special moments in the future.Warm regards,José António Pereira, General Manager

10/10 Excellent

Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the most beautiful hotel in Europe with access to the town and all of Madeira. Definitely 5 Star. I would highly recommend this amazing place.
Stayed 4 nights in Apr 2024
Response from José António Pereira, General Manager on 20 Apr,2024
Dear valued guest,Warm greetings from Savoy Palace!Thank you very much for your glowing review and for choosing Savoy Palace for your stay in Madeira. We are thrilled to hear that you found our hotel to be the most beautiful in Europe and that you enjoyed its location.Your kind words about our hotel being a definite 5-star establishment mean a lot to us, as we strive to provide the highest level of luxury and service to our guests. We are delighted that you would highly recommend our amazing place to others.It was a pleasure to have you as our guest, and we hope to welcome you back for another exceptional stay in the future. If there is anything we can assist you with in the meantime, please do not hesitate to reach out.Warm regards,José António Pereira, General Manager

4/10 Poor

Maria Lucilia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Loved the breakfast. Our flight was cancelled so we lost one day at the hotel and they did nothing for us like a room upgrade. I was there to celebrate my 70th Birthday and i emailed them before my trip to let them know and also told them when i arrived and they did nothing to make it special for me.
Stayed 7 nights in Apr 2024
Response from José Pereira - General Manager on 29 Apr,2024
Dear Ms. Maria Lucilia,Thank you sincerely for taking the time to share your feedback regarding your recent stay at our property. We greatly appreciate your valuable input.We are delighted to learn that you enjoyed our breakfast offerings and that this aspect of your stay was a positive highlight for you.However, we are deeply regretful to hear about the challenges you encountered due to flight cancellations, resulting in the loss of one day of your vacation. We understand the frustration this may have caused and apologize for any inconvenience you experienced. Regarding your expectation for a room upgrade, we wish to clarify that such upgrades are subject to availability, and unfortunately, during your stay, the next room category was not available. Nevertheless, we endeavored to provide you with one of our finest rooms within the category you initially booked.Regarding the birthday celebration oversight, we would like to explain that it is our standard procedure to acknowledge and surprise our in-house guests who are celebrating their birthdays during their stay with us. Regrettably, since your birthdays were not celebrated while you were staying with us, our system did not prompt us for a birthday celebration. We apologize for any confusion caused by prior mentions of this service, and we regret any disappointment this may have caused.Please accept our sincerest apologies for any overall dissatisfaction you may have experienced during your stay. Please be assured that guest satisfaction is of paramount importance to us, and we strive to ensure that every guest feels welcomed and valued. We are genuinely sorry that we fell short of meeting this goal during your visit.We sincerely hope that this experience will not deter you from considering a return visit to our hotel in the future. Should you choose to stay with us again, we will make every effort to ensure a more enjoyable and seamless experience.Best regards from our entire team,

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible
Stayed 2 nights in Apr 2024
Response from José António Pereira, General Manager on 13 Apr,2024
Dear vaued guest,Warm greetings from the Savoy Palace!We are thrilled to hear that you had an incredible stay at our hotel! Your positive feedback is truly appreciated, and we're delighted to know that your experience with us was memorable. We would love to hear more about what specific aspects of your stay stood out to you and made it so enjoyable.Thank you for choosing our hotel, and we eagerly await the opportunity to welcome you back again soon. If there are any special preferences you have for your next visit, please feel free to let us know. We are committed to ensuring that each stay with us is as wonderful as the last.Once again, thank you for your kind words, and we look forward to host you again in our palace!Best regards,José António Pereira, General Manager

10/10 Excellent

Peter

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel in every way!
Stayed 3 nights in Apr 2024
Response from José António Pereira, General Manager on 13 Apr,2024
Dear valued guest, We are delighted to learn of your exceptional experience at our hotel! Your glowing feedback truly means a lot to us. It's evident that every aspect of your stay met or even exceeded your expectations, which is incredibly rewarding for our team. Whether it was the impeccable service, the array of amenities, the convenient location, we're thrilled that you found our hotel to be fantastic in every regard.We eagerly anticipate the opportunity to welcome you back again soon and provide you with another outstanding stay. Should you have any special preferences for your next visit, please do not hesitate to let us know. We are here to ensure that your future stays with us are just as memorable and enjoyable as the first one.Thank you once again for choosing our hotel, and we look forward to serving you again soon.Best regards,José António Pereira, General Manager

10/10 Excellent

Eve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional customer service from everyone at this luxury hotel. The gym is very well equipped and the pool is a great temperature. Would definitely recommend the Japanese and Portuguese restaurants. Booking our next trip!
Stayed 5 nights in Mar 2024
Response from José António Pereira, General Manager on 20 Mar,2024
Dear valued guest,Thank you for your glowing review of Savoy Palace! We are absolutely thrilled to hear that you experienced exceptional customer service from our team members throughout your stay. Providing top-notch service is our utmost priority, and we are delighted that our staff members exceeded your expectations.We are also pleased to learn that you found our gym well-equipped and enjoyed the comfortable temperature of the pool. Your satisfaction with our facilities is truly gratifying to hear.It brings us great joy to hear that you would recommend our Japanese and Portuguese restaurants, and we are delighted that you are already planning your next trip with us. We eagerly anticipate the opportunity to welcome you back for another wonderful stay, and we assure you that we will do everything possible to make your future visit just as memorable as the last.If you require any assistance with your future booking or have any special requests, please do not hesitate to reach out to us. We are here to ensure that your next stay with us is nothing short of exceptional.Warm regards,José António Pereira, General Manager

10/10 Excellent

Atiya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing as are the facilities at the hotel. Close to old town as well as lido. Wouldn’t stay anywhere else
Stayed 4 nights in Mar 2024
Response from José António Pereira, General Manager on 9 Mar,2024
Dear valued guest,Thank you very much for your kind words! We are delighted to hear that you had an amazing experience at our hotel and that our staff exceeded your expectations. It's fantastic to know that you enjoyed the facilities and found our location convenient, with easy access to both the old town and the lido.Your loyalty and recommendation mean a great deal to us, and we are truly grateful for your continued support. We are thrilled to hear that you wouldn't stay anywhere else, and we look forward to welcoming you back for another fantastic stay in the future.If there is anything more we can do to make your next visit even better, please do not hesitate to let us know. Your satisfaction is our top priority, and we are committed to ensuring that you have a memorable experience with us.Once again, thank you for choosing our hotel. We can't wait to have the pleasure of hosting you again soon!Warm regards,José António Pereira, General Manager

8/10 Good

Peter Rickard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room maid service was often late but room itself was very good. The Hotel was impressive in its public rooms and guest facilities. Only the Pau de Lume restaurant disappointing but three others tried were very good. Spectacular and convenient.
Stayed 7 nights in Feb 2024
Response from José António Pereira, General Manager on 9 Mar,2024
Dear valued guest,Warm greetings from the Savoy Palace!Thank you for sharing your feedback with us. We're delighted to hear that you found the room itself to be excellent and that you were impressed with our hotel's public areas and guest facilities. We apologize for any inconvenience caused by the delay in the room maid service. Please rest assured that we take your feedback seriously, and we will address this issue with our housekeeping team to ensure improvements in the future. Your satisfaction is our top priority, and we are pleased that we could contribute to a positive experience during your stay.While we regret that the Pau de Lume restaurant did not meet your expectations, we're glad to hear that you enjoyed the other dining options available at our hotel. Your feedback is invaluable to us as it helps us identify areas for improvement and ensures that we continue to provide the best possible experience for our guests.We appreciate your kind words about our hotel's convenience and spectacular features. If there's anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. We look forward to the opportunity to welcome you back for another pleasant stay. Thank you for choosing our hotel!Warm regards,José António Pereira, General Manager

10/10 Excellent

sarah, delray beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from José António Pereira, General Manager on 4 Mar,2024
Dear Valued Guest,Thank you for your high rating! It was a pleasure to welcome you to our palace, and we are delighted to hear that you had an overall great experience during your stay with us.We sincerely hope to have the pleasure of welcoming you again in the future. Should you decide to return, please do not hesitate to reach out to us directly, as we would be honored to assist in making your next stay just as enjoyable as the last.Thank you once again for choosing our palace for your accommodation needs.Warm regards,José António Pereira, General Manager

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is super friendly! Hotel was very clean and breakfast was delicious! I felt like a princess in this hotel.
Stayed 6 nights in Feb 2024
Response from José António Pereira, General Manager on 24 Feb,2024
Dear valued guest,We're thrilled to hear that you had such a delightful experience during your recent stay with us! Providing exceptional service, cleanliness, and delicious breakfast options are all top priorities for us, and we're glad to hear that we hit the mark.It's wonderful to know that our staff made you feel welcome and appreciated, and we're pleased that you felt like royalty during your time with us. Our team takes great pride in creating memorable experiences for our guests, and it's rewarding to hear that their efforts were noticed and appreciated.Thank you for choosing to stay at our hotel and for sharing your positive experience. Your feedback is invaluable to us as we strive to continuously improve and exceed the expectations of our guests.We look forward to welcoming you back for another memorable experience soon!Best regards,José António Pereira, General Manager

10/10 Excellent

John, Smethwick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pure relaxation and luxury
Stayed 5 nights in Feb 2024
Response from José António Pereira, General Manager on 24 Feb,2024
Dear Valued guest,Warm greetings from the Savoy Palace!It's wonderful to hear that you experienced pure relaxation and luxury during your stay! Providing our guests with a serene and indulgent experience is what we strive for, and we're thrilled that we were able to deliver that for you.Thank you for choosing us for your getaway and for sharing your experience. Besr regards,José António Pereira, General Manager

10/10 Excellent

Rebekah Mildred

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All top notch. Super friendly and helpful staff, couldn't ask for more.
Stayed 6 nights in Feb 2024
Response from José António Pereira, General Manager on 24 Feb,2024
Dear valued guest,Warm greetings from the Savoy Palace!Thank you for your kind words! We're thrilled to hear that you had an exceptional experience with our staff during your stay. Providing friendly and helpful service is our top priority, and we're delighted that our team exceeded your expectations.Your feedback means the world to us, and we appreciate you taking the time to share your positive experience. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Best regards,José António Pereira, General Manager

10/10 Excellent

Jiri, Jamne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too small bathrobes - I’m 190cm tall and was not able to wear it. Perfect stay otherwise.
Stayed 5 nights in Feb 2024
Response from José António Pereira, General Manager on 18 Feb,2024
Dear Valued Guest,Warm greetings from Savoy Palace! Thank you immensely for your high rating and for taking the time to share your feedback with us. We are absolutely thrilled to learn that your recent stay with us was nothing short of perfect.Regarding your mention of the bathrobe, we extend our sincerest apologies for any inconvenience caused by its size. Your feedback is invaluable to us, and we are committed to ensuring that all of our guests feel comfortable and well-catered to during their stay. Should you require any further assistance or have additional requests during your next visit, please do not hesitate to let us know. We are here to ensure that every aspect of your stay exceeds your expectations.Once again, we extend our heartfelt gratitude for your kind words and for choosing Savoy Palace for your accommodations. We are eagerly looking forward to the opportunity to welcome you back for another exceptional stay in the near future. Warmest regards,José António Pereira, General Manager

10/10 Excellent

Andre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First stay at the Savoy and it was a great experience . The breakfast and the swimming pool were very good. The staff were very helpful. It is a bit on the hill, so you have to walk up-and-down to get to the Old Town Center. It's about two kilometre away from the indoor market. Lovely stay
Stayed 6 nights in Feb 2024
Response from José António Pereira, General manager on 17 Feb,2024
Dear Valued Guest,Warm greetings from the Savoy Palace!Thank you for your high rating and for taking the time to share such a positive review. We are delighted to learn that you had a great experience with us during your recent stay. Your kind words regarding our staff and their excellent service, as well as your enjoyment of our facilities, particularly the main pool and breakfast service, are greatly appreciated.We are committed to providing each guest with a memorable and enjoyable stay, and we are thrilled that we were able to exceed your expectations in this regard. Your satisfaction is our top priority, and we are grateful for your acknowledgment of our efforts.We eagerly anticipate the opportunity to welcome you back to our palace for another wonderful stay.We look forward to welcoming you back to our Palace in the near future!Warm regards,José António Pereira, General manager

10/10 Excellent

Benedict

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an one of the greater stays in Europe at Savoy Palace. Plan to go back again very soon.
Stayed 4 nights in Feb 2024
Response from José António Pereira, General Manager on 17 Feb,2024
Dear Valued Guest,Warm greetings from the Savoy Palace!Thank you immensely for your high rating and for the kind comments you shared. We are absolutely delighted to hear that we contributed to providing you with one of the greatest stays. Your satisfaction is our ultimate goal, and it brings us great joy to know that we achieved this during your time with us.We eagerly anticipate the opportunity to welcome you back to the Savoy Palace for another memorable experience. We eagerly anticipate the opportunity to welcome you back to our Palace in the near future, where we endeavor to provide you with another exceptional stay filled with warmth and hospitality.Warm regards,José António Pereira, General Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Savoy Palace provided an excellent venue to enjoy a winter break. From arrival we noted friendly, helpful and efficient service from all hotel staff. This hotel provides a broad range of facilities on site and it is well located to allow access to Old and 'New' Funchal. Excellent catering and bar facilities on site, including an impressive breakfast, that is available between 7am and 11am, and a good selection of bars/restaurants within 20minutes walk. Great venue for a comfortable and relaxing break.
Stayed 11 nights in Jan 2024
Response from José António Pereira, General Manager on 13 Feb,2024
Dear Valued Guest,Warm greetings from Savoy Palace!First and foremost, we would like to express our heartfelt gratitude for taking the time to provide us with your valuable feedback. Your comments are greatly appreciated and serve as a source of motivation for our team to continue delivering exceptional service.Thank you for your kind words addressed to our team members. Providing outstanding service is at the core of our mission, and we are delighted to hear that our efforts have been recognized and appreciated by you.We are also pleased to learn that you enjoyed the location of our hotel. Situated in a prime location, we strive to offer our guests convenience and easy access to nearby attractions, and we are thrilled that you found it to be favorable.Furthermore, we are delighted to hear that you had an impressive breakfast experience with us. We take great pride in offering a diverse and delicious selection of breakfast items to cater to all tastes.Lastly, we are glad to know that you found our hotel to be comfortable and relaxing!Once again, thank you for choosing Savoy Palace for your recent stay. We look forward to welcoming you back soon for another memorable experience.Warm regards,José António Pereira, General Manager

4/10 Poor

Lena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel with a vibe of being more for executive or short city stays as opposed to a holiday. Unfortunately, it has some very strange regulations that in our experience of having travelled the world, it was only experienced in Madeira. Upon check-in, we were both asked to sign some paper that neither read. Apparently, as explained, it is so that neither party can order anything without the others knowledge. Then we were asked for a deposit on account if we wanted to put our expenses like drinks etc under our room number. In all other instances including better 5 star hotels in the world, one signs and everything gets put under the room number so that all expenses are settled at the end. This idiotic way of thinking made us feel like untrustworthy children and certainly not what is expected from any hotel let alone one that claims to be the best in Madeira. We refused but consequently had to walk around with our credit card to pay for every individual thing we bought. It totally spoiled out stay. Fortunately, there are other equivalent quality hotels on the island which makes it easy to avoid this one.
Stayed 1 night in Jan 2024
Response from José António Pereira - General Manager on 30 Jan,2024
Dear Esteemed Guest,We extend our sincere gratitude for taking the time to share your valuable feedback with us. Your insights are invaluable, and we are delighted to learn of your appreciation for the beauty of our property.Allow us to elucidate the purpose behind the document presented for your signature during the check-in process. The previously mentioned form is meticulously associated with our commitment to data protection, designed to safeguard the identities of our esteemed guests and to ascertain their interest in receiving pertinent information about our establishment. Rest assured, our protocols adhere rigorously to international data protection regulations, ensuring the utmost security and confidentiality of your personal information.Additionally, the signatures attached to this document serve a crucial purpose, as explained. They facilitate a thorough verification process, ensuring that any consumptions incurred during your stay are correctly reflected and charged to your room. This precise procedure is instrumental in maintaining the integrity of our billing system and guarantees that no discrepancies arise in the settlement of accounts.Regarding the pre-authorization of 200 requested during check-in, we wish to provide clarity on its significance within our operational system. This amount serves as a deposit, enabling us to establish an account for extra expenses that may occur throughout the duration of your stay. Upon your departure, the full pre-authorized amount is promptly refunded to your designated bank account. This practice not only facilitates the payment process but also prevents the need for multiple transactions at various points of consumption within our facilities, thereby enhancing convenience for our esteemed guests.We deeply regret any inconvenience that our policies may have unintentionally caused during your stay. Please accept our sincerest apologies for not meeting your expectations and for any feelings of mistrust that may have arisen; it was definitely not our intention. It is imperative to emphasize that our procedures are consistently applied to all guests without exception, with the aim of ensuring a seamless and equitable experience for all.Once again, we express our gratitude for your honest feedback. Your input serves is fundamental for our commitment to continuous improvement. We sincerely hope for the opportunity to welcome you back in the future, where we aspire to provide an elevated and seamless experience.With warm regards,José António PereiraGeneral Manager

8/10 Good

Anup

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently, my wife and I spent a week at Savoy Palace Hotel in Funchal. Despite a generally pleasant experience, a few setbacks affected our stay. Commendations go to exceptional staff members like João, Paula, Sara, Delphine, and Poonam, contributing positively to our visit. While cleaning staff excelled in room maintenance, shared spaces lacked thorough attention. A major concern arose when reporting a safety issue with our room's shower. Inefficiency and poor communication from reception, especially Clara and Raquel, marred the resolution process, detracting from our enjoyment. Improved efficiency and transparency are needed. Dining experiences varied; Skybar had food quality issues, breakfast was good but lacked information, and Nikkei stood out positively. Poolside hazards and incomplete refurbishments affected certain areas. Lack of information about adjoining Savoy hotels and their facilities was a notable shortcoming. Reception staff should better communicate available facilities, enhancing guest satisfaction. In summary, Savoy Palace Hotel offers opulence but faces service and communication lapses. Addressing these issues could elevate the guest experience, making it a more desirable destination, recommended with some caveats.
Stayed 7 nights in Nov 2023
Response from José António Pereira - General Manager on 26 Jan,2024
Dear Mr. Anup Zaver,Warm greetings from Savoy Palace!We express our sincere gratitude for the detailed review and constructive comments you have shared with us. Your feedback is highly appreciated, and we thank you for acknowledging the contributions of some of our staff members during your recent visit. We are delighted to learn that their efforts positively impacted your experience.We also appreciate your recognition of our housekeeping team for maintaining the cleanliness and upkeep of your room throughout your stay. However, we are deeply sorry to hear about your perception of insufficient attention to cleanliness in the common areas. Your opinion is crucial to our continuous improvement, and we have taken note of it.We sincerely regret the disappointing situation you described regarding the reported issue with your shower and the perceived delay in addressing it, causing an inconvenience to your experience. Please accept our sincerest apologies; such service falls short of the values and guest service criteria we pride ourselves on at Savoy Signature Hotels. Your feedback has been shared with our Front Office Manager to ensure that the high standards we aspire to maintain at the Front Desk are consistently upheld.Regarding the dining experience, we are disheartened that we did not fully meet your expectations at the Galaxy Sky Bar, but we are pleased to learn that the Nikkei restaurant and breakfast were satisfactory. Your feedback about the lack of information at the breakfast area has been duly noted.Thank you for bringing to our attention your concerns about poolside hazards and refurbishments. We take your feedback seriously and will consider it for future reference.We sincerely apologize for any lack of information about our Savoy hotels and facilities that you may have experienced. Ensuring our guests are well-informed is a top priority, and we are taking steps to enhance communication channels and provide comprehensive details about Savoy Signature accommodations and amenities.Once again, we thank you for dedicating time to provide feedback on your recent experience. Every word has been given thorough consideration, and please be assured that we are fully committed to exceeding expectations and creating unforgettable memories for each guest.We hope this recent event does not discourage you from visiting Savoy Palace in the near future. We convey our warmest regards and extend a heartfelt "Muito Obrigado" for the privilege of hosting you at our property.Warm regards,José António Pereira - General Manager

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really blissful stay in January. The staff were so kind and helpful. The breakfasts were unbelievably amazing (I am a brunch fan and they had everything I could have wanted and more). Ocean view was sublime. Wish I could live there, to be honest.
Stayed 5 nights in Jan 2024
Response from José António Pereira - General Manager on 26 Jan,2024
Dear Valued Guest,Greetings from Savoy Palace Hotel on the sunny Madeira island! Thank you very much for the high rating and for taking the time to provide feedback on your recent visit to our property. We are delighted to learn that our kind and helpful team members, the breakfast, and the views have enhanced your overall experience. We look forward to welcoming you again soon.Warmest regards,José António Pereira - General Manager

10/10 Excellent

Simone, Vienna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top service with an excellent staff, kind, smiling and very professional. Great move also the possibility to use the property’s facilities the day of departure.
Stayed 3 nights in Jan 2024
Response from General Manager on 11 Jan,2024
Dear Mrs. Petrillo, Warm greetings from Savoy Palace! Thank you very much for the high rating and for making the time to give us your postive feedback on your recent visit. It is such a joy for us to read that our outstanding service provided by our team members were the highlights during your stay. We look forward to your next visit! Warmest regards from the Savoy Palace Team

10/10 Excellent

Connie

Stayed 6 nights in Dec 2023
Response from General Manager on 11 Jan,2024
Dear Mrs. Goulart,We extend our gratitude for your feedback and for generously awarding us a high score. Your appreciation is truly valued.

10/10 Excellent

Carole

Stayed 5 nights in Nov 2023
Response from General Manager on 11 Jan,2024
Thank you immensely for taking the time for awarding us a stellar high review. We are delighted to hear that your stay met and exceeded your expectations.We sincerely appreciate your feedback and look forward to welcoming you back to Savoy Hotel hotel in the near future.

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from General Manager on 11 Jan,2024
We express our immense gratitude for the time you dedicated to bestowing upon us a stellar and high review. Your feedback is sincerely valued, and we eagerly anticipate the opportunity to welcome you back to Savoy Palace Hotel in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow
Hotel with wow factor and a nice touch of bling.
Stayed 4 nights in Dec 2023
Response from General Manager on 11 Jan,2024
Dear Esteemed Guest,Thank you immensely for taking the time to share your recent experience at Savoy Hotel and for awarding us a stellar High Score. We are delighted to hear that your stay met and exceeded your expectations.It is our constant endeavor to provide impeccable service and create memorable moments for our guests. Your kind words serve as a great source of motivation for our dedicated team.We sincerely appreciate your feedback and look forward to welcoming you back to Savoy Hotel in the near future.Warm regards,General Manager

10/10 Excellent

ANGELA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel, do not hesitate to go if you have the chance. Probably the best I’ve ever stayed in! Gorgeous large room, fabulous facilities and friendly very efficient staff. Loved every moment
Stayed 3 nights in Nov 2023
Response from José Manuel Pereira on 3 Dec,2023
Dear Ms. AngelaThank you for sharing your outstanding experience at our hotel. We are thrilled to hear that you had such a wonderful stay and that you consider it one of the best hotels you've ever stayed in. Your recommendation is greatly appreciated.We're delighted that you loved your gorgeous large room and found our facilities to be fabulous. Providing our guests with top-notch amenities and a comfortable environment is a priority for us, and we're glad that it resonated with you.It's fantastic to know that our staff was friendly and very efficient in assisting you throughout your stay. We take pride in delivering exceptional service, and we're thrilled that it contributed to your overall experience.Thank you for your kind words. We greatly appreciate your support and recommendation. We would be honored to welcome you back to our hotel in the future and provide another outstanding stay.Warm regardsGeneral Manager

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is advertised as one of the leading hotels of the world and its easy to see why. All the staff were wonderful, immaculately dressed and extremely helpful and the decor both inside and out oozed opulence. The room was fine but the bedside tables were more a fashion item than useful as they had no drawers in them, indeed there were only 2 drawers in the whole bedroom so a lot of our cloths stayed in our suitcases. For a hotel of this class this was a let down. We were B & B only and the breakfast buffet was incredible with every food type catered for. There was even sparkling wine for those that wanted it. The whole of the outside was a wonderful garden with plants from around the world so sitting by the large swimming pool was a joy. What we also liked was that you can get sea access via its sister hotel within easy walking distance with plenty of space to sit. You can get a lovely view at the sky bar on the 16th floor and there is even a small infinity pool for you to enjoy. One final comment and this is the choice of background music that is piped around the lobby area and the breakfast room is absolutely dreadful. Modern jazz is at best a noise that can barely be called music and to add an extra torture, sometimes in the evenings there was a pianist who played the same dirge. Please if you feel you have to play some kind of music then try a bit of classical music instead. The only reason that we did not have a drink at the lobby bar was that this dreadful noise.
Stayed 14 nights in Nov 2023
Response from José Manuel Pereira on 3 Dec,2023
Dear Mr. GaryThank you for sharing your feedback on your recent stay at our hotel. We're delighted to hear that you found our staff to be wonderful, immaculately dressed, and extremely helpful. It's great to know that the decor, both inside and out created a luxurious atmosphere.We apologize for any inconvenience caused by the bedside tables lacking drawers. We understand the importance of having adequate storage space in the room, and we appreciate your feedback. We will take note of this and see if improvements can be made to enhance the functionality of our rooms.We're thrilled that you enjoyed the breakfast buffet. We strive to provide a diverse and satisfying culinary experience for our guests.We're glad that you found joy in the beautiful garden surrounding our large swimming pool. The easy access to the sea via our sister hotel within walking distance is indeed a great advantage for our guests. It's fantastic that you were able to enjoy the lovely view at the sky bar on the 16th floor and even had the opportunity to relax in the infinity pool.We appreciate your feedback regarding the choice of background music in the lobby area and breakfast room. We apologize if it did not meet your preferences. Thank you for your valuable feedback. We greatly appreciate your support and recommendation. We hope to have the opportunity to welcome you back to our hotel and provide an even better experience in the future.Best regards,General Manager

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything at the hotel was perfect. Staff were excellent. Everyone we met was very pleasant and helpful. Food was very good.
Stayed 3 nights in Nov 2023
Response from José Manuel Pereira on 3 Dec,2023
Dear Ms. LauraThank you for your kind words! We're delighted to hear that your experience at the Savoy Palace was perfect and that our staff provided excellent service. It's always our priority to ensure a pleasant and helpful stay for our guests. We're also thrilled that you enjoyed our delicious food. We look forward to welcoming you back for another memorable stay!Warmest regardsGeneral Manager

10/10 Excellent

Catharine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous hotel with fantastic views from the ocean view rooms. Staff very professional but friendly. Wonderful breakfast. Would love to come back
Stayed 3 nights in Nov 2023
Response from José António Pereira - General Manager on 14 Nov,2023
Dear Valued Guest, Warm greetings from Savoy Palace!Thank you very much for the high rating and for taking time in sharing with us your feedback.We are delighted to know you enjoyed your stay with us and that our services and facilities met with your expectations as a whole experience thanks to our team members, breakfast variety and priviledged views. We were glad to welcome you to the Savoy Palace Hotel and we hope to see you again in the near future.Warm regards,

10/10 Excellent

Tina A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow!!
Wow!! The only word that describes our stay. Thank you
Stayed 1 night in Nov 2023
Response from José António Pereira General Manager on 12 Nov,2023
Dear Valued Guest, Warm greetings from Savoy Palace!Thank you very much for the top rating and we highly appreciate your kind comment. We do hope you will choose the Savoy Palace as «your home away from home» whenever your future travel plans bring you back to Madeira Island. Warm regards,

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort, excellent facilities, fabulous views
Wonderful stay in a large, comfortable and stylish hotel. Very comfortable bed, fabulous room with amazing views (SPE suite) and lovely staff. Excellent range of facilities such as a vast luxury spa, quality restaurants and outdoor pools (ground floor and rooftop). Great location with a pleasant 10 minute leisurely flat walk into town and beyond into the old town. A few other bars and restaurants near to the hotel, which were all of a good quality. Staff were warm and welcoming. The overall vibe was relaxed luxury.
Curvy design and wonderful pool
Large scale luxury
Grand entrance
Rooftop pool with bar area
Stayed 7 nights in Oct 2023
Response from José António Pereira - General Manager on 5 Nov,2023
Dear valued guest, Warm greetings from Savoy Palace!Thank you very much for sharing your thoughts regarding your recent stay at our property in the heart of Funchal. We are delighted you enjoyed your stay with us and our services and facilities met with your expectations as a whole experience thanks to our restaurants and swimming pools.Our staff will be pleased to read your comment regarding their service. We are pleased to learn you have enjoyed your stay. Please do not hesitate to contact us whenever your travel adventures bring you back to the «Pearl of the Atlantic». Warm regards,

10/10 Excellent

ILYA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, location, friendliness of the staff. views are amazing
Stayed 4 nights in Oct 2023
Response from José António Pereira - General Manager on 29 Oct,2023
Dear Valued Guest, Warm greetings from Savoy Palace!We are delighted to know our location, near the city centre, our staff's friendliness and our priviledged views enhanced your overall experience. Your words confirm the dedication of the entire team and we are extremely delighted to know your stay with us was an enjoyable one.We were glad to welcome you to the Savoy Palace Hotel and we hope to see you again in the near future.We look forward to welcoming you again soon!Warm regards,

10/10 Excellent

Cathryn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was sublime. I would not hesitate to recommend the Savoy Palace. Luxury at its finest. Friendly, competent staff. Outstanding location.
Stayed 3 nights in Oct 2023
Response from José António Pereira - General Manager on 22 Oct,2023
Dear Valued Guest,Warm greetings from Savoy Palace!Thank you very much for the high rating and for taking time in sharing with us your feedback.We are delighted to know you enjoyed your stay with us and that our services and facilities met with your expectations as a whole experience thanks to our location and friendly staff. Customer experience and satisfaction is paramount to us, and your feedback reaffirms the sense of commitment we engage in on a daily basis. We were glad to welcome you to the Savoy Palace Hotel and we hope to see you again in the near future.Warm regards,

10/10 Excellent

BRIAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with very nice facilities
Stayed 7 nights in Oct 2023
Response from José António Pereira General Manager on 17 Oct,2023
Dear Valued Guest,Warm greetings from Savoy Palace!Thank you so much for sharing your kind review and for a very positive recommendation. We were pleased to read about your great experience at Savoy Palace and there are no words to describe how flattered our entire team is to hear your compliments.We hope to see you again in a near future for another memorable stay.

10/10 Excellent

Christopher Neil Rodil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed here for a week. We had an amazing stay. While the food and beauty of the Savoy were outstanding, our favorite part of the Savoy was the staff. The staff went out of our way to make us feel welcome and ensure that we were enjoying our stay. Kudos to the staff and management.
Stayed 7 nights in Sep 2023
Response from José António Pereira - General Manager on 9 Oct,2023
Dear Valued Guest, Warm greetings from Savoy Palace!Thank you very much for sharing your thoughts regarding your recent stay at our property in the heart of Funchal. We value your comments and are extremely delighted to learn that our team members has met your requirements and expectations throughout your stay. Customer experience and satisfaction is paramount to us, and your feedback reaffirms the sense of commitment we engage in on a daily basis. We look forward to welcoming you again in the near future. Warm regards,

10/10 Excellent

Marwane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from José António Pereira - General Manager on 9 Oct,2023
Dear Valued Guest, Warm greetings from Savoy Palace!Thank you very much for rating us. We sincerely appreciate it and look forward to welcoming you again soon. Warm regards,

10/10 Excellent

Meeta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing property. The service at the hotel and its restaurants is unsurpassed. Employees are friendly and have a very high service standards. The rooms are beautifully decorated. The location is outstanding. We can’t wait to go back!
Stayed 3 nights in Sep 2023
Response from José António Pereira - General Manager on 27 Sept,2023
Dear Valued Guest,Warm greetings from Savoy Palace!Thank you very much for leaving us such wonderful review based on your recent stay at our new property in Funchal. We are thrilled to learn you loved your overall experience. Our staff will definitely be happy to read what you wrote about the service they have provided. Customer experience and satisfaction is paramount to us, and your feedback reaffirms the sense of commitment we engage in on a daily basis. We sincerely appreciate it and look forward to welcoming you again soon. Warm regards,

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever stayed
I am a frequent traveler and I’ve probably stayed at 100+ different hotels around the world. This is probably the best hotel I’ve been at. Almost flawless. Great facilities, great location, great service and staff . Well done Savoy!
Stayed 2 nights in Sep 2023
Response from José António Pereira - General Manager on 29 Oct,2023
Dear Valued Guest, Warm greetings from Savoy Palace!Thank you very much for the high rating and for taking time in sharing with us your feedback.We are beyond delighted to know you considered our hotel to be the best hotel you have been at. We are also pleased to know you enjoyed your stay with us and that our services and facilities met with your expectations as a whole experience thanks to our location, near the city center and great service. Our team members will definitely be happy to read what you wrote about the service they have provided.It is good to know we contributed for a relaxing holiday experience and thank you for your preference.We were glad to welcome you to the Savoy Palace Hotel and we hope to see you again in the near future.Warm regards,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from José António Pereira - General Manager on 20 Sept,2023
Dear Valued Guest,Thank you so much for sharing your kind review and for a very positive recommendation. We were pleased to read about your great experience at Savoy Palace and there are no words to describe how flattered our entire team is to hear your compliments.We hope to see you again in a near future for another memorable stay.Best regards,

10/10 Excellent

D

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from José António Pereira - General Manager on 17 Sept,2023
Dear Valued Guest, Thank you very much for rating us. We sincerely appreciate it and look forward to welcoming you again soon. Warmest regards from the Savoy Palace Team,

10/10 Excellent

Diarmaid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from José António Pereira - General Manager on 12 Sept,2023
Dear Valued Guest,Warm greetings from Savoy Palace!Thank you so much for sharing your kind review and for a very positive recommendation. Thank you very much for your positive feedback. Your opinion is highly appreciated. We hope to see you again in a near future for another memorable stay.

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fabulous experience for my family, from the moment we walked off the plane to the moment we left our Savoy Premium Experience was outstanding. The staff, food, facilities are amazing and make a luxurious holiday in a beautiful country. We will return!
Stayed 6 nights in Aug 2023
Response from José António Pereira - General Manager on 3 Sept,2023
Dear Valued Guest, Warm greetings from Savoy Palace!Thank you very much for the top rating and we highly appreciate your kind comment. We are delighted to know you enjoyed your stay with us and that our services and facilities met with your expectations as a whole experience thanks to our Savoy Premium Experience and it benefits.We are also pleased to learn that our excellent food, gladly cooked by our Chefs, has given your stay an undeniable value.We look forward to welcoming you again in the near future. Warm regards,

10/10 Excellent

Paul, Hertford

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property and would like to return some day. Staff and standard of the experience was excellent. Thank you for a wonderful holiday.
Stayed 9 nights in Aug 2023
Response from José António Pereira - General Manager on 3 Sept,2023
Dear Valued Guest, Warm greetings from Savoy Palace in Sunny Madeira Island!Thank you for taking the time to write such a nice review regarding your recent stay at Savoy Palace.We are proud of the positive comments and kind words addressed to all our staff and facilities. It is a joy to receive such wonderful comments from our valued guests.We look forward to welcoming you again soon!Warm regards,

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great welcome to the hotel. Lovely room and hotel buildings and grounds with beautiful greenery everywhere. The food was good at the restaurant by the pool although portions were a little on the small side for some of the dishes. Would definitely return to this hotel if back in Madeira.
Stayed 3 nights in Aug 2023
Response from José António Pereira - General Manager on 31 Aug,2023
Dear Valued Guest, Warm Greetings from Savoy Palace! Thank you ever so much for the wonderful review and maximum score. We are delighted to know you enjoyed our Alameda restaurant. To concern the comment regarding the portions, we have taken duly note of you opinion which is so important for our continued growth.Your positive feedback reaffirms the sense of commitment we engage in on a daily basis. We sincerely appreciate it and look forward to welcoming you again soon. Warm regards,

10/10 Excellent

Rory, Croydon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just back from a fantastic stay at the Savoy Palace, great rooms, location, staff and facilities, would definitely stay again. Enjoyed by all the family.
Stayed 7 nights in Aug 2023
Response from José António Pereira - General Manager on 31 Aug,2023
Dear Valued Guest,Warm greetings from Savoy Palace in Sunny Madeira Island!Thank you for taking the time to write such a nice review regarding your recent stay at Savoy Palace.We are proud of the positive comments and kind words addressed to all our staff and facilities. It is a joy to receive such wonderful comments from our valued guests.Thank you for your kind words and we look forward to welcoming you again in a near future. Warmest regards,

10/10 Excellent

Sundeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from José António Pereira - General Manager on 31 Aug,2023
Dear Valued Guest,Warm greetings from Savoy Palace!Thank you for your positive feedback. We were pleased to hear that you had a pleasant stay with us. We were glad to welcome you to the Savoy Palace Hotel and we hope to see you again in the near future.

10/10 Excellent

Mark, Welwyn Garden City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay all round
Stayed 7 nights in Aug 2023
Response from Jose António Pereira General Manager on 31 Aug,2023
Dear Valued Guest,Thank you for your wonderful review and comment. Your words confirm the dedication of the entire team and we are extremely delighted to know your stay with us was an enjoyable one.We look forward to your next visit! Warmest regards from the Savoy Palace Team,

10/10 Excellent

Allan, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Jose António Pereira General Manager on 31 Aug,2023
Dear Valued Guest,Thank you for your positive feedback. We were pleased to hear that you had a pleasant stay with us. We were glad to welcome you to the Savoy Palace Hotel and we hope to see you again in the near future.Warmest regards from the Savoy Palace Team,