Breakfast, lunch, dinner served; Spanish cuisine
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Reviews of Hotel Sercotel AB Rivas

3 out of 5
Hotel Sercotel AB Rivas
Avenida Francisco Quevedo, 2, Rivas-Vaciamadrid, Madrid

Reviews

8.6

Excellent

Rating 10 - Excellent. 105 out of 230 reviews" "
Rating 8 - Good. 97 out of 230 reviews" "
Rating 6 - Okay. 14 out of 230 reviews" "
Rating 4 - Poor. 11 out of 230 reviews" "
Rating 2 - Terrible. 3 out of 230 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Genieca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a classic American style hotel so it was easy to settle in.
Stayed 2 nights in May 2024
Response from Álvaro López on 8 May,2024
Muchas gracias por su confianza

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, amenities
Wifi not good and room a bit chilly
Stayed 1 night in May 2024
Response from Álvaro López on 8 May,2024
Thank you Catherine for helping us with your comments.

8/10 Good

Karen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The personal very friendly however the room a/c didn't work during the whole stay, the food was good on restaurants but the breakfast very basic for a $12eu fee
Stayed 5 nights in Mar 2024
Response from Álvaro López on 8 May,2024
Thank you Karen for helping us with your comments.

10/10 Excellent

Nayra

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Mar 2024
Response from Álvaro López on 8 May,2024
Muchísimas gracias Nayra

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My trip was to visit a family member who was sick the staff was extremely friendly and helpful. They were also very accommodating to my situation. I would also recommend staying here for the future. There’s no major thrills but a good solid and clean environment which was comfortable.
Response from Álvaro López on 12 Feb,2024
Thank you so much Gabriel!

8/10 Good

Rene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value- Very nice Hotel!
The Hotel was very nice. The staff was very friendly. The room was very clean and spacious. and free parking! Great Hotel, we will stay here again when we travel o Madrid Spain!
Stayed 3 nights in Dec 2023
Response from Álvaro López on 12 Feb,2024
Thank you so much Rene!

10/10 Excellent

Konstantino

Stayed 2 nights in Oct 2023
Response from Álvaro López on 24 Oct,2023
Muchas gracias Konstantino por elegir nuestro hotel.

10/10 Excellent

Ergasto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Excelente atención en counter del lobby, excelente habitación y excelente servicio de desayuno. Además amplio espacio para estacionar el auto.
Stayed 2 nights in Oct 2023
Response from Álvaro López on 6 Nov,2023
Muchas gracias por comentar su experiencia con nosotros.

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Álvaro López Director on 5 Oct,2023
Thank you so much Gordon.

10/10 Excellent

Alan

Stayed 3 nights in Sep 2023
Response from Álvaro López on 24 Oct,2023
Muchas gracias por su valoración Alan.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Álvaro López on 6 Jun,2023
Muchas gracias Dawn por su confianza.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Terrible soundproofing, unsafe experience
The hotel is clean, and the price is reasonable, however, the night I stay, is horrible. Such a bad end to my Spain trip. When I check in, it's around 11 pm, only two single rooms left, and those two rooms are built near each other with only one door separate two rooms. it's not supposed to be a single room, but a family room. Because of that, it's not quiet at all!!! I know a guy lived next to me, since he was checking in at the same time of me. I can hear he walked in his room exactly like someone walk in my room, I can hear he was watching football, opening plastic bags for sneaks and unpacked his luggage. But I had no issue with that gentleman, it's our routine activity, everyone does it. THE REAL PROBLEM is the room has terrible soundproofing!!! As a young single lady, I couldn't sleep when I can hear exactly another guy did next to me. Usually, I fall asleep very fast, but that night, it's just so uncomfortable and unsafe to sleep. When I went to the lobby and tried to at least get a pair of ear plugs, the manager told me that they don't provide it and asked me to get it myself by walking to a pharmacy store alone at 12:30 am during midnight in a “deserted” place. BTW the room is hot even in April, not recommended for summertime.
Stayed 1 night in Apr 2023
Response from Álvaro López on 22 May,2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Álvaro LópezDirector

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant one night stay on the journey from Santander to the Costa Blanca. Hotel was modern, clean and well located next to retail park with lots of eating options. Breakfast was very good and the complimentary bottle of carva on arrival was a very nice touch. Would certainly stay again on a similar journey and would highly recommend to others.
Stayed 1 night in Apr 2023
Response from Álvaro López on 22 May,2023
Thank you Michael for choosing our hotel. Best regards

10/10 Excellent

Pamela

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Everything was clean and easy access to bus and a little walking distance to metro. Overall good place
Stayed 2 nights in Oct 2022
Response from Álvaro López on 13 Oct,2022
Thank you Pamela for your feedback and review. We are so glad to hear your comments.Beste regards

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
halfway stopover
Good stopover halfway to southern Spain, very close to A3. Nice outdoor eating area, food expensive but very nice. Dog friendly with extra charge dogs only allowed in bedrooms and out door dining area
Stayed 1 night in Sep 2022
Response from Álvaro López on 15 Sept,2022
Dear Henry,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Álvaro LópezDirector

10/10 Excellent

Abel

Stayed 2 nights in Jan 2022
Response from Álvaro López on 7 Dec,2023
Muchas gracias Abel.

10/10 Excellent

Stephanie

Business traveller
Liked: Staff & service, room comfort
Ideal for business
Clean hotel, ideal for business trip
Stayed 2 nights in Nov 2021
Response from Álvaro López on 18 Nov,2021
Thank you so much for trusting us. Best regards

8/10 Good

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Álvaro López on 29 Oct,2021
Thank you so much for trusting our hotel Best regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Álvaro López on 18 Jan,2022
Muchas gracias por su valoración.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Álvaro López on 18 Jan,2022
Muchísimas gracias por valorarnos positivamente!

8/10 Good

Mario

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019
Response from Álvaro López on 18 Jan,2022
Muchas gracias por todo.

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Well appointed, nice bathroom, quiet room, bar staff very accommodating when we wanted a nightcap fairly late , restaurants within walking distance, on bus routes to get into Madrid or a 10 min walk to the metro Our bathroom door needed some attention- staff alerted
Stayed 1 night in Nov 2019
Response from Álvaro López on 7 Dec,2023
Thank you so much

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfy beds and clean rooms staff helpful and friendly takes an hour by metro to get into Madrid or 30euros by uber
Stayed 2 nights in Nov 2019
Response from Álvaro López on 7 Dec,2023
Thank you for choosing our hotel

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were only able to have 2 people in them, and there were 5 of us so we needed 3 rooms
Stayed 1 night in Oct 2019
Response from Álvaro López on 7 Dec,2023
Thank you for understanding and best regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019
Response from Álvaro López on 7 Dec,2023
Muchas gracias

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel, friendly and good service. Restaurant does a very good menu of the day and of the night at a very good price. It takes about 20 minutes to drive to the airport but as you join the motorway it can be really busy, so leave in plenty of time.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Álvaro López on 7 Dec,2023
Muchas gracias

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WOW
absolutely amazing
Stayed 1 night in Jun 2019
Response from Álvaro López on 7 Dec,2023
Thank you SO MUCH!!!

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Madrid Work
Awesome hotel, with great breakfast, easy check in, and a great shopping area.
Stayed 1 night in Jun 2019
Response from Álvaro López on 7 Dec,2023
Muchas gracias por todo

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019
Response from Álvaro López on 7 Dec,2023
Muchas gracias por elegirnos

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel outside,of Madrid ! 2 minute walk to the train station and excellent start point to drive off to anywhere else in the Country without having to fend off 30 minutes of downtown traffic
Stayed 7 nights in Dec 2018

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Arrived late on Sunday. Bar shut !! Staff still managed to get me a beer couldn’t fault the staff. Room really clean ,bar staff friendly would definitely recommend it
Stayed 12 nights in Jun 2018

8/10 Good

Ed, Adelaide Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
basic and convenient
Not easy to find if you are arriving by car. Basic, functional accommodation and they are obviously skimping on the normal niceties of this type of accommodation, particularly with regards bath-room amenities. But overall was OK. In the very arid outskirts part of Madrid's spreading suburbs. Metro to the city took about and hour, but at least were able to avoid the city traffic. Free parking was very appreciated.
Stayed 1 night in Sep 2017

10/10 Excellent

Sam, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and helpful staff
Lovely looking bathroom and room with fantastic view from the large windows in the room. Speaking no Spanish the staff were very helpful and welcoming!
Stayed 6 nights in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good experience
Overall it was a good stay at the Hotel, walking distance to a nearby mall.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money, clean and helpful staff. Secure parking also a bonus.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Barry, Mazarron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good hotel for the price. Room was clean and well kept. Breakfast was fresh and adequate.

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Jen, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a hotel out of town
This was a perfect hotel for the area. The staff were all able to speak English (which really helped!). There is a big shopping center within walking distance with anything that you would need while traveling. The only downfall is that the area is not true "Madrid" - because it's out of the city.

4/10 Poor

Verified traveller

Stay away from AC Hotels by Marriott in Europe
Really, no internet in the room without paying an extra fee? In two weeks in Spain, the only place that did not have wifi in the hotel room. Not up to what I've come to expect from hotels in the Marriott chain. Would not stay there again.

8/10 Good

Ian, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel A.C Rivas Madrid
Very nice hotel and staff, hotel situated in a nice area Had a enjoyable stay , and perfect access from airport Also excellent value for money considering the standard of hotel .. Will Use the hotel again !!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
I needed to stay in Rivas, and this is very close to where I needed to be. If you want to be in Madrid, be aware that it's half an hour of subway and 15 min. walk to the subway station. The hotel is clean, quiet, and comfortable. The bed is firm and the bathroom nice. Everything looks new. The only critic I have is for the bathtub glass screen, which does not prevent the shower water from going everywhere.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Maria, Houston Texas

Liked: Cleanliness, property conditions & facilities, room comfort
Not impressed with the area
If you plan to tour Madrid, I suggest to stay around downtown Madrid otherwise you will be taking the subway to get to your destination. If you don’t understand how the subway works stay away from Rivas area.

8/10 Good

Jorge, Porto,Portugal

Liked: Cleanliness, staff & service, room comfort
Very nice and quiet hotel
The hotel is very nice, the location is a problem is distance to "feria de madrid" and Madrid ( city) is about 40€ of taxi, and the public transport aren´t nera the hotel. If you need to rest, it´s ok, but if you go to Madrid, is better to think another hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelleny Hotel for the Value
Very modern and extremely clean hotel located in a highly industrial area of Rivas which caused a problem in finding any nice restaurants. The hotel offers breakast 7 days a week but dinner only Mon-Fri. Hotel is located within a 15 minute drive to Madrid aiport.

8/10 Good

LUIS, Sant Antoni de Portmany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Buenas instalaciones en general. Habitación silenciosa con buenos colchones para descansar. Silencioso. Buen desayuno bufé. Algo lejano para ir a Madrid centro.
Stayed 2 nights in May 2024

10/10 Excellent

Chike

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good general
Stayed 4 nights in Apr 2024
Response from Álvaro López on 8 May,2024
Muchísimas gracias!!

8/10 Good

María teresa

Stayed 3 nights in Apr 2024
Response from Álvaro López on 8 May,2024
Muchs gracias María Teresa