Bar (on property)

Reviews of Rafaelhoteles Atocha

4 out of 5
Rafaelhoteles Atocha
Calle Méndez Alvaro , 30, Madrid, Madrid

Reviews

8.2

Very good

Rating 10 - Excellent. 358 out of 1001 reviews" "
Rating 8 - Good. 441 out of 1001 reviews" "
Rating 6 - Okay. 136 out of 1001 reviews" "
Rating 4 - Poor. 47 out of 1001 reviews" "
Rating 2 - Terrible. 19 out of 1001 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

LUIS

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
For a couple The bathroom its really uncomfortable. Not many channels to watch muvies.
Stayed 2 nights in Feb 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed in a few hotels in this area when visiting family, but always seen to go back to this one. Rooms are comfortable and clean. However, we did found it very noisy. Probably a combination of lack of insulation, and some extremely inconsiderate guests.
Stayed 5 nights in Jan 2024

8/10 Good

stephane

Liked: Cleanliness
Clean, new. Friendly and able team.
Stayed 4 nights in Dec 2023

8/10 Good

Natalia

Stayed 1 night in Dec 2023

6/10 Okay

Clayton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Serviceable but not luxe in Atocha area
Clean and decent hotel, but a relatively long walk from Atocha train station. Even longer walk (15 mins+) from closest Metro stop (although some bus routes are closer). Walls are pretty thin as we could hear toilets flushing and loud discussions in next room at night. First hotel I've stayed in a long time with no coffee or tea station in-room. Quiet neighborhood at night though.
Stayed 2 nights in Nov 2023
Response from José Luis Gómez. on 13 Nov,2023
Dear Clayton.we are sorry about your stay was not good. The walk from Atocha Station shouldn't be more than 10 minutes. About the noise, maybe we could change your room if you asked at the front desk. There is a coffee station in the lobby if you need a coffee.Best regards

10/10 Excellent

Zulema, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención desde que llegamos al Hotel y durante nuestra estancia, muchas gracias.
Stayed 3 nights in Nov 2023
Response from José Luis Gómez. on 7 Nov,2023
Estimada Zulema,gracias por haberse alojado con nosotros. Esperamos volver a verla pronto por aquí

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities, room comfort
Excellent Hotel
Spacious, v clean, comfortable room. Large comfortable bed, black out blinds - we slept well. Super breakfast and we also had a lovely dinner [excellent value]. The hotel is much further from the Plaza Mayor than when we stayed there 20 years ago [we're in our 70s now] LoL. There is no tea or coffee making facility in the room [as is normal in Spain] which is disappointing for a British traveller.
Stayed 4 nights in Sep 2023
Response from José Luis Gómez. on 18 Oct,2023
Dear David,many thanks for your review.Regards!

10/10 Excellent

Amanda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from José Luis Gómez. on 9 Oct,2023
Muchas gracias por su valoración, Amanda

10/10 Excellent

Christine

Stayed 1 night in Sep 2023
Response from José Luis Gómez. on 18 Oct,2023
Dear Christine,many thanks for your review.We hope see you soon.Regards!

10/10 Excellent

Ferdinand, Hamilton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is near the main train station as well as the metro station. Great breakfast buffet.
Response from José Luis Gómez. on 17 Jul,2023
Dear Ferdinand.Many thanks for your review!Regards

10/10 Excellent

Pamela

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a quiet, convenient location.
Stayed 2 nights in Jul 2023
Response from José Luis Gómez. on 17 Jul,2023
Dear Pamela.many thanks for your review!

10/10 Excellent

Louis

Stayed 1 night in Jul 2023
Response from José Luis Gómez. on 17 Jul,2023
Dear Louis,Many thanks for your review!

10/10 Excellent

Suzy

Stayed 3 nights in Jul 2023
Response from José Luis Gómez. on 16 Aug,2023
Dear Suzy.many thanks for your review.Regards!

8/10 Good

Ross

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 1 night in May 2023
Response from José Luis Gómez. on 5 Jun,2023
Dear Ross,thank you very much for your review.We hope your stay was a pleasure in our hotel.Best regards

6/10 Okay

Tatiana

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from José Luis Gómez. on 31 May,2023
Dear Tatiana,many thanks for your review. It is important for us you inform us about all you didn't like in our hotel, just to improve our service.Regards

8/10 Good

Maria Dolores

Stayed 1 night in May 2023
Response from José Luis Gómez. on 15 Jun,2023
Estimada María Dolores,muchas gracias por su valoración.esperamos volver a verla pronto por aquí y seguro que para la próxima vez nos podrá puntuar con un 5 sobre 5.Reciba un cordial saludo

10/10 Excellent

James

Stayed 1 night in May 2023
Response from José Luis Gómez. on 22 May,2023
Dear James,many thanks for your review!

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
This was a few blocks past the main street just past the train/bus station. The area is safe, walkable to many bars/shoppes, etc. and luckily the weather was perfect. A good mile to the Prado Art museum and another one to the Plaza Mayor. Again - safe, friendly, inexpensive.
Stayed 2 nights in May 2023
Response from José Luis Gómez. on 16 May,2023
Dear Harry,thank you very much for your review. We are happy your stay in Madrid was fine.Best regards.

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, but 15 minute walk to station or other facilties. No tea & coffee in room. we were meant to get sokme kind of award, but the staff at check in did not know anything about it. They used to have a computer at reception customers could use to check in for flighjts, but that has gone! Room and staff were fine.
Stayed 5 nights in Apr 2023
Response from José Luis Gómez. Recepción on 10 May,2023
Dear Peter,thanks for your review!There is no coffee and tea in the room but you can get them at front desk area. There must be a mistake about your award, but for us your booking doesn't contemplate this, sorry about this.The computer we used to have at reception was removed because barely was used; my partners could you offer another computer at the front desk to check in your flights.Best regards

8/10 Good

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat
Stayed 1 night in Apr 2023
Response from José Luis Gómez. Recepción on 24 Apr,2023
Dear Lee,many thanks for your review.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from José Luis Gómez. on 17 Apr,2023
Dear Peter,many thanks for your review.We work hard to offer a excellent service for our guests.We hope your next time in Madrid you stay in our hotelBest regards

6/10 Okay

Verified traveller

Liked: Staff & service
Just another hotel
Convenient because it's close to Atocha, but nowhere near a 4-star hotel. No in-room conveniences, no tea/coffee (a kettle is nowhere to be seen, for example). They offer tea/coffee at reception in cardboard cups at 2 euros each! Rooms have aged, too.
Stayed 1 night in Apr 2023
Response from José Luis Gómez. on 5 Apr,2023
Many thanks for your review.We just have kettles in superior rooms. If you need some hot water you can take it from the machine in the front office or in the bar.Best regards

10/10 Excellent

Alfredo

Stayed 1 night in Mar 2023
Response from José Luis Gómez. Recepción on 5 Apr,2023
Estimado Alfredo,le agradecemos que haya tomado un tiempo para indicarnos su valoración. Seguimos mejorando para ofrecer un servicio de calidad a nuestros clientes.Un saludo

10/10 Excellent

Anupendu

Stayed 1 night in Mar 2023
Response from José Luis Gómez. on 5 Apr,2023
Dear Anupendu,thank you very much for your review.We work hard to offer a quality service.Best regards

6/10 Okay

Radheka, Chaguanas

Travelled with partner
Liked: Staff & service
Easy enough to find, this hotel is situated at the rear end of the Atocha train station. Initially felt a bit apprehensive walking there as the street was a bit quiet and felt isolated but had no bad experiences. The hotel staff were great and pleasant . The room.i had was a double but this was actually two single beds placed together which was annoying as the beds moved apart if u managed to be in the middle of the two. Otherwise spacious and comfortable room, good ammenties/toiletries provided. The main issue for me was the noise level at this hotel. I was on the first floor and this was accompanied by difficulty sleeping with loud guests, doors constantly being slammed and loud staff shouting in the corridors. Further, this was accopanied by the loud footsteps/jumping from.the room above and the groan of pipes when others used the toilets/bathroom. Clearly an aged property.
Stayed 2 nights in Mar 2023
Response from José Luis Gómez. on 28 Mar,2023
Dear Radheka,thank you very much for your review. We appreciate you liked the room, the staff and the location of the hotel.We are trying to solve problems with noise as you informed us.Best regards

10/10 Excellent

Steven, Princeton Junction

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience.
Stayed 1 night in Mar 2023
Response from José Luis Gómez. on 24 Mar,2023
Dear Steven,It is greateful for us you had a good experience in our hotel. We keep improving our service.Many thanks!

8/10 Good

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service
It was a standard hotel, not very 4-star from my experience. We enjoyed the extra space for the baby’s crib in the family room. Breakfast buffet very expensive but convenient and good enough. Very residential area but walking distance of Atocha and some museums.
Stayed 1 night in Mar 2023
Response from José Luis Gómez. Recepción on 16 Mar,2023
Dear Rachel,thank you very much for your review. We try to improve every day to offer a good service to our guests. We are sorry you feel our breakfast is expensive, we try to offer it as complete as possible.Regards

6/10 Okay

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hotel was clean, staff was friendly, but the hotel is quite far from the train station (in spite of sharing the train station’s name). It took 25 mins to walk from the platform to hotel, with luggage, was a pain. There is no station entrance on the western side of the station, meaning you need to walk around. Given that our whole reason for staying here was convenience to the station, we were disappointed. Metro is also a 10 min walk away, meaning hotel is not optimal for exploring Madrid. Also, at 160 Euros, did not feel there was good value for money here.
Stayed 1 night in Mar 2023
Response from José Luis Gómez. on 13 Mar,2023
Dear Ian,Thank you very much for your review.we are sorry you feel the hotel is far from the train station. Guests usually choose us because our situation. We are very pleased you feel well with cleaning and the staff.Best regards

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly reception. Lovely room, the kids were excited to have their little alcove for their beds, bottle of CAVA with VIP room was a nice bonus. Breakfast was very good, lots of selection with the buffet. walking distance to trains and nice park, planetarium close by.
Stayed 1 night in Mar 2023
Response from José Luis Gómez. on 7 Mar,2023
Dear Sarah,many thanks for taking a time to write your review.We are very happy your stay in our hotel was very pleasure.We hope see you soon.Regards

4/10 Poor

Peter

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Sad little hotel with a harebones tiny room. 4 star is really stretching it. No amenities, no character.
Stayed 1 night in Feb 2023
Response from Pepe Sanchez, G.M. on 28 Feb,2023
Dear Peter,We are really sorry you did not find the size of the room for 3 people as you had expected. We as hotel always confirm a standard room with extra bed for all rooms requested for 3 people. Normally we try to accommodate extra beds for kids in a queen bed room but unfortunately upon your arrival we had not availability. Sorry if this made you feel so uncomfortable in the hotel. We will work to improve the process to assign family rooms and will keep working to make all our guests stay the best possible.Sincerely

6/10 Okay

Bryan

Liked: Cleanliness, staff & service
Some Small Problems
It was OK. I was visiitng my sisyter who lives close by, so the conveniencewas good. It is probably the 4th time over a few years I have stayed there. The rooms are really basic. The window ctach was broken, so I had to jam the window closed, as my room looked out over a main road and the railway tracks. Next time I will ask for a room facing the gardens. I think it is a strange thing in Madrid that many hotels don't seem to include a kettle to make tea or coiffee in the morning. Seeems a bit unfriendly. The TV control did not work cirrectly. The breakfast buffet was a bit basic. Why does Hotels.com offer breakfast for up to €48 prepaid on this site??? The cash price for anyone walking in on the day is €19. Advice to anyone booking here- pay for breakfast in the hotel. In spite fo these small-ish problems, the staff were super nice and friendly.
Stayed 1 night in Jan 2023
Response from José Luis Gómez. Recepción on 23 Jan,2023
Estimado Bryan.muchas gracias por sus comentarios. Ya hemos revisado la habitación, en lo que se refiere al cierre de la ventana y al control de la televisión. Le pedimos disculpas. Para las próximas estancias, contacte con recepción directamente y podremos ayudarle mucho antes. En cuanto a la tetera, disponemos en recepción de una cafetera automática que también tiene servicio de agua caliente para poder hacer té. En lo referente al desayuno, indicarle que nosotros cobramos 16 por el buffet, pero también hay otras opciones como desayuno continental o café con bollería, por un precio inferior. Muchas gracias y esperamos volver a verlo pronto.Gracias

8/10 Good

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Nelson

Travelled with group
Liked: Property conditions & facilities, room comfort
3 Nights
No question about the location - near two subway stations and near Puerta de Atocha. The daytime reception cam communicate in English but the nighttime reception has difficulty conversing in English. next is no coffffee /tea/free bottled water and kettle in the room. If you want hot beverage one has to pay 2 euros located at the ground floor. For a 4 star hotel this should have been free. We paid 190 euros per night and for 3 nights.
Stayed 3 nights in Oct 2022
Response from Pepe Sánchez, Director on 14 Oct,2022
Dear Nelson, thank you for sharing your experience.We do appreciate your sincerity and promise we will work to offer a very best experience, mainly when we have prices high enough to cover the cost of one coffee. We would like to have the opportunity to host you again in your next visit to Madrid. Sincerely

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, service, and value.
Stayed 2 nights in Oct 2022
Response from Pepe Sánchez, Director on 13 Oct,2022
Thank you Gregoy for your rating. Hope to see you back in the hotel during your next visit to Madrid.Sincerely

10/10 Excellent

Ms R L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Very comfortable stay at Rafaelhoteles, great location for Atocha station and around 20-25 minute walk to the hustle and bustle of La Latina. Blackout curtains were fantastic.
Stayed 2 nights in Oct 2022
Response from Pepe Sánchez, Director on 14 Oct,2022
Thank you very much for your comments and rating. We are happy to know you had a nice stay in the hotel, and hope to welcome you again in your next visit to Madrid.Sincerely

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Pepe Sánchez, Director on 16 Sept,2022
Muchas gracias Maria por hacernos llegar tu valoración. Esperamos poder recibirte de nuevo en tu próxima visita a Madrid.Un saludo

10/10 Excellent

Nathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Pepe Sánchez, Director on 16 Sept,2022
Muchas gracias Nathan por valoración, esperamos poder recibirte de nuevo en tu próxima visita a Madrid.Atentamente

10/10 Excellent

Kanji

Travelled with group
Liked: Cleanliness, staff & service
Excellent customer service, great breakfast buffet, clean rioms.
Stayed 2 nights in Aug 2022
Response from Pepe Sánchez, Director on 16 Sept,2022
Thank you very much Kanji, we do really apreciate your comments and rating.Hope to wellcome you back soon.Sincerely

10/10 Excellent

Yanzzarie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent hotel and services
Stayed 1 night in Aug 2022
Response from Pepe Sánchez, Director on 16 Sept,2022
Thank you Yanzzarie for your comments and rating. It will be a pleasure wellcome you again in the hotel during your next visit to MadridSincerely

10/10 Excellent

Maria, Bakersfield

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What we liked about this hotrl it was the customer service attention to details. What we didn't like it was that none of the rooms had microwave. In our room the front door didn't lock completely.
Stayed 3 nights in Jul 2022
Response from Pepe Sánchez, Director on 17 Aug,2022
Thank you, Maria, for your comments and rating. WE have checked the lock of the room and solve the problem. Unfortunately, microwave is not a standard amenity in Spain and most of the hotels don´t use to offer this service, but if you need to heat something our F&B staff will be more than happy to help. Best regards.

10/10 Excellent

Arjuna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jul 2022
Response from Pepe Sánchez, Director on 17 Aug,2022
Thank You Arjuna for your rating and comments Sincerely

8/10 Good

Yvette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and it was walking distance from main museums and good restaurants. The room was nice but it did not have coffee maker or refrigerator.
Stayed 2 nights in Jul 2022
Response from Pepe Sánchez, Director on 17 Aug,2022
Thank you Yvette for your comments and rating. We actually offer free coffee makers only in our 8 suites, but will consider to upgrade this service for some adittional rooms like familiar or superior, but not instandard rooms . The fridge is inside the closet over the safety box. Sorry we did not explain correctly upon your arrival. Hope to see you soon in your next visit to Madrid Sincerely

8/10 Good

Pamela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and the staff was friendly. They did not have basic amenities like coffee makers in the room or even free coffee anywhere at the hotel. We found it very bare bones, but loved the fact that they offered a family room with two beds for the kids. Would definitely stay here again.
Stayed 2 nights in Jun 2022
Response from Pepe Sánchez, Director on 17 Aug,2022
Thank you, Pamela, for your comments and rating. We actually offer free coffee makers only in our 8 suites, but will consider to upgrade this service for familiar rooms also. Hope you can find this service available in your next stay. Sincerely

8/10 Good

Priscila, Toronto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed only one night - chose this hotel because it was close to the Atocha station.
Stayed 1 night in Jun 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Pleasant and helpful service. Very good restaurant.
Stayed 4 nights in Jun 2022

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
comfortable and conveniently located to Atocha
Had to change rooms as the first one had a super strong smokey smell, the 2nd room I got was fine. Could use a garbage in the room in addition to the one in the bathroom.
Stayed 1 night in May 2022

6/10 Okay

Verified traveller

Liked: Cleanliness
Average
The hotel was overall clean and in good location, however there was a strong stale cigarette smell in the corridors and in the room we stayed in. There was no safety on the window, on the 2nd floor with a huge drop down to concrete floor. No tea/coffee making facilities in the room which is very odd for a hotel of this type and for the price paid. You could hear people in the next room when you are in the bathroom. Bed was spongy and not very comfortable. Cleaning was of good standard.
Stayed 2 nights in May 2022

8/10 Good

Miguel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 1 night in May 2022

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

2/10 Terrible

Toni, Valencia

Stayed 1 night in May 2022