First the hotel is DISHONEST, on the website they put they have the room type i booked but when im there, they said the room that i booked were just booked away by another customer and left us to choose a twin bed room or downgrade our room for a double bed. I paid for a much higher price room but ask me to downgrade, will you be happy with it? Left with no choice we continued with the twin bed. The next horror is the room condition, aircon was dripping water, lights were dim, room is smelly with a sweat smell, and to our HORROR, THE BEDS AND PILLOWS HAVE SHOES MARKINGS. I am 100% sure they did not change the sheets or pillow casing after each customers stay here. This is the first time i booked a 4 stars $100 hotel room but actually looks like a 2 stars and below $30 hotel room.
Usually you will see push carts collecting dirty bedsheets and changing new ones, i have not seen any here. Its covid period and they are so LAZY to even do that to ensure cleanliness and hygiene. Everywhere is so dirty it looks like its not cleaned at alll. Will never ever come back to this place and urge everyone to avoid at all cost unless you want to stay in an uncomfortable and dirty place.
