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I didn't feel in Spain. Staff was a little too uptight. Even as they smiled, they felt robotic. Still the place is perfectly located within train and bus stations. So, if you are looking for that, as I was, staff, which is almost a reflection of management, is secondary. And the price was right.
No AC super small and dirty not what the pictures shows on expedia is the worst of the trip not recommended at all we rented 5 rooms and they were all the same and we have pictures to prove it
very Clean, nice area, very close to Reina Sofia and Museo del prado. nice staff, excellent service.
Fernando E
Stayed 2 nights in Oct 2023
8/10 Good
John
14 Oct,2023
Liked: Cleanliness, staff & service
John
Stayed 4 nights in Oct 2023
6/10 Okay
James
11 Oct,2023
Liked: Cleanliness, staff & service
Good and not so good
The staff was excellent. Ice water and coffee in the lobby anytime you wanted was a lovely touch. The king size bed was quite comfortable. The room was clean. Unfortunately the room itself needs some attention and was quite an awkward set up. Only a part wall between the toilet and sink and no door. The separate shower was fine although it took a while for the hot water to get there. Location was good. The little restaurant close to the hotel was excellent, in particular for breakfast. See photo
James
Stayed 4 nights in Oct 2023
10/10 Excellent
Maria de los Angeles
28 Sept,2023
Maria de los Angeles
Stayed 2 nights in Sep 2023
6/10 Okay
Gerhard
25 Sept,2023
Liked: Cleanliness, staff & service
Did not like- when opening window in evening too many cooking smells came wafting into our room…not sure where that was coming from, but was unpleasant. Also, shower needs a bath mat-dangerously slippery when wet. Otherwise room was fine.
I highly recommend this hotel!
We would definitely stay again. The rooms are very comfortable and clean. The service of the staff is unmatched. And the complimentary coffee and cappuccinos in the lobby is a very appreciated detail.
Carla
Stayed 2 nights in Sep 2023
4/10 Poor
Anne
Travelled with partner
17 Sept,2023
Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel close to Atocha. Nice big room on 6th floor with good views over roof tops. Nice roof top patio. Comfortable big bed. Effective air conditioning. No safe in room. When we got up at 6:30 to go to the airport, there was no hot water in the shower - only cold water. I think hot showers are a basic requirement, so couldn’t recommend this hotel.
I was very happy with my stay here. The check in was quick, room was clean and suited my needs. The staff was very friendly and helpful.
The hotel was just outside of the tourist area, which meant it was quiet but close to the action. Only a 15 min walk to the train station and 25 minute walk to Plaza Mayor. 24h coffee available and has a filter water dispenser on site. Room did not have a view (looked into an interior courtyard), but this meant there was no noise from the streets outside.
Overall very happy and I would stay here again!
Usually the transportation is very good but the Metro line on Atocha was being refurbished. The shower could use some shelving to hold shampoo & soap. Staff is great. Great location near Retiro Park and easy walk to the major museums.
Good location. Friendly personnel. Quiet room, no noise for a good sleep.
Emilio
Stayed 4 nights in May 2023
8/10 Good
Anne
Travelled with partner
25 May,2023
Liked: Staff & service
Location is excellent and staff are very helpful and friendly. Our room, however, appears heavily used and is now tired, with chips in the pergo floor, damaged wall decor, cracks here and there. Bed is good and linens clean, no problem there. Walls have stains too. Needs refreshed.
Pictures were not accurate, is not as clean.
Bathroom has no door, there seems to be dirt in the shower, seems in pretty bad state, light did not work properly, there was no toilet paper (we had to constantly ask for it), totally not worth the price, a hostel would've been a better option.
Outstanding staff. Close to train station and tourist sights.
Clair
Stayed 2 nights in Apr 2023
10/10 Excellent
jose
12 Apr,2023
jose
Stayed 1 night in Apr 2023
8/10 Good
Marissa
Travelled with family
23 Mar,2023
Liked: Cleanliness, staff & service
A night in Madrid
For a one night stay it was okay. The AC would kick on and then immediately turn off. Would not stay cool. Had to open balcony door to get any type of air to cool off the room.
This is an amazing hotel. It’s the perfect location if you love the art museums as they’re all within a 10 minute walk. The room was lovely and the staff are all great.
Karen
Stayed 3 nights in Dec 2022
10/10 Excellent
Lorne
Travelled with family
7 Dec,2022
Liked: Cleanliness, staff & service
Great staff great location , room comfortable but a little small for a few day stay,all in all a great place to explore Madrid everything is with in walking distance.
I like the simple, clean close to Atocha and great English at the desk facility. Covid test planned and executed for me by desk-someone to come there for me...outstanding help!
This was my second stay. I repeated because I was so impressed the first time. I hope to stay again fairly soon! Thank you so much. So many extra little helps in solving questions on a range of topics-always graciously done.