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Reviews of Prima Hotel Melaka

3 out of 5
Prima Hotel Melaka
Lot 364-365, Jalan Kee Ann, Malacca City

Reviews

7.6

Good

Rating 10 - Excellent. 9 out of 54 reviews" "
Rating 8 - Good. 27 out of 54 reviews" "
Rating 6 - Okay. 13 out of 54 reviews" "
Rating 4 - Poor. 4 out of 54 reviews" "
Rating 2 - Terrible. 1 out of 54 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the property is really nice and clean, it only seemed a little old. The room was very spacious, clean and comfortable. The only issues were the amount of ants in the room and the lack of room service. Upon arrival we were asked if we would like the room to be cleaned, and that it would probably happen after 10:30 AM. Since we would probably be off trusting at this time we said we would like the room service. However, when we came back the room was as we left it. Unfortunately I won't be able to give proper comment on the breakfast, once there were plenty of options, but they were focused on locals taste and we didn't have the stomach to eat fried rice and noodles at around 8 AM. The property is really close to the city center and the touristic attractions, so it was very convenient.
Stayed 2 nights in Jan 2024

10/10 Excellent

Shahruddin

Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
A great value for the price. No soap & shampoo but i bring my own soap anyway. Property not in perfect shape but not a deal breaker for me at this price. Staff was friendly and helpful. I got towels and room service daily. Great location for the touristy part of town a short walk away. Good street food for lunch across the street. Chinese food court 3 blocks away. I would go back.
Stayed 2 nights in Dec 2023

6/10 Okay

Sebrina

Travelled with family
Disliked: Cleanliness, property conditions & facilities
There’s no window in the room and the breakfast is really miserable
Stayed 1 night in Nov 2023

10/10 Excellent

Seah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly receptionist
Stayed 1 night in Oct 2023
Response from Alex on 31 Oct,2023
Thank you for your feedback, Ms Seah. We are glad you enjoyed your stay with us. Looking forward to welcoming you and friends/relatives again during your next visit to Melaka.

10/10 Excellent

muhd akmal alif

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomended to honeymoon...so far overall good place..comfortable
Stayed 2 nights in Feb 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My sink was clogged,and i can smell cigarrettes even when i'm inside my room,it seems nxt door is smoking...did call the counter but for 4days staying here...most of the day i can smell it.
Stayed 4 nights in Feb 2021

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020
Response from Ronnie on 29 Jan,2020
Thank you for choosing Prima Hotel Melaka as your preferred room accommodation.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Aircond cannot off
Stayed 1 night in Jan 2020
Response from Ronnie on 29 Jan,2020
We do apologize for the inconveniences cause during your stay with us. We appreciate your feedback and will look into the matter seriously. Thank you for choosing Prima Hotel Melaka as your preferred room accommodation.

10/10 Excellent

Izhar

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Really recommended.
Stayed 1 night in Dec 2019
Response from Ronnie on 19 Dec,2019
Thank you for choosing Prima Hotel Melaka as your preferred room accommodation.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is quite ok
Stayed 1 night in Dec 2019
Response from Ronnie Johnson on 16 Dec,2019
Thank you for choosing Prima Hotel Melaka as your preferred room accommodation.

8/10 Good

Xuanyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fuss-free, convenient hotel
Spacious hotel but very simple facilities. Clean. Nothing to complain about. The best part is that the hotel is very near all the good food. The weekend food street is just right at the doorstep.
Stayed 3 nights in Nov 2019
Response from Ronnie Johnson on 3 Dec,2019
Thank you for choosing Prima Hotel Melaka as your preferred room accommodation.

6/10 Okay

Hairul Hilmi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Inconvenience during weekends
The kee ann st food held on every weekend that blocks the front road causes inconvenience to hotel guests to park cars and drive out. Getting your way to this hotel due to road blocks is so troublesome.
Stayed 2 nights in Oct 2019
Response from Ronnie on 3 Nov,2019
Dear Mr Hairul, We do apologized for the inconveniences cause. Bazaar (Friday, Saturday & Sundays only) road closure is inevitable as it has been approved by MBMB. We had no choice but to abide the rules govern to us. Kindly accept our sincere apology as we do understand the hassle Mr Hairul gone through.

10/10 Excellent

Roland

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Ronnie on 31 Oct,2019
Thank you for choosing Prima Hotel as your preferred room accommodation

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019
Response from Ronnie on 30 Oct,2019
Thank you for choosing Prima Hotel Melaka as your preferred room accommodation.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Sep 2019
Response from Ronnie on 9 Oct,2019
Thank you for choosing Prim Hotel Melaka as your preferred room accommodation.

6/10 Okay

Mohamad Shahronny

Liked: Staff & service
Stayed 1 night in Jul 2019
Response from Ronnie on 14 Jul,2019
Your feedback is very important to us. Thank you for staying with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Property still under renovation, can't really blame them.
Stayed 1 night in Jun 2019
Response from Ronnie on 1 Jul,2019
Thank you for choosing Prima Hotel as your preferred room accommodation.

6/10 Okay

LEE

Liked: Staff & service
Fast check in and check out. Bathroom not clean, ants found on the basin. Road block after 5pm onwards from Fri to Sun outside Hotel due to Food Street. Less hotel parking lot. Overall staff is patient and friendly.
Stayed 2 nights in May 2019
Response from Alexandria on 25 May,2019
Dear Ms Lee, Thank you for being our guest recently and taking the time to review your stay. We are glad you enjoyed our staff hospitality. Your comments are highly appreciated as a guideline for us to improve our services. Your room bathroom issue has been highlighted to our Housekeeping Department for their further action. Kindly be informed that the Food Street organizers have placed a signage for Hotel guests to be able to drive through the barricade after numerous online reviews and comments. Thank you for your support. Sincerely, Alexandria

6/10 Okay

Verified traveller

Stayed 2 nights in Apr 2019
Response from Ronnie on 1 May,2019
Thank you for choosing Prima Hotel Melaka as your preferred room accommodation.

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from Ronnie Johnson on 23 Apr,2019
Thank you for choosing Prima Hotel Melaka as you're preferred room accommodation.

8/10 Good

Mohd izham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from alex on 12 Mar,2019
Dear Encik Izham, Thank you for being our guest recently. We appreciate the time taken to review your stay with us as it is a guideline for us to improve our Guest Experience Service for your next visit. Looking forward to your next visit to Melaka. Sincerely, Alexandria

8/10 Good

Mohd izham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Ronnie Johnson on 23 Mar,2019
Thank you for choosing Prima Hotel Melaka as your preferred room accommodation.

8/10 Good

Unknown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
environment is nice
Stayed 1 night in Feb 2019
Response from Ronnie on 5 Mar,2019
Thank you for choosing Prima Hotel as you're room accommodation

4/10 Poor

Pitt

Disliked: Property conditions & facilities, room comfort
Not a value for money place to stay!
Not s value for money place to stay. Quite run down and Housekeeping isn’t that good, while family room is reasonably spacious there is only a small window facing interior part of the hotel - as good as no window! Car park has only limited number of lots and unevenly laid out. There are many better hotels nearby that command the same if not cheaper price.
Stayed 2 nights in Feb 2019
Response from Ronnie on 5 Mar,2019
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us. I greatly appreciate your comments about aspects of the room. Have a great week ahead.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very simple, clean, and comfortable stay
Very simple, clean, and comfortable stay that was walking distance to most of what's to see. I'd stay again.
Stayed 1 night in Jan 2019
Response from Ronnie on 5 Mar,2019
Thank you for choosing Prima Hotel as your preferred room accommodation

8/10 Good

Mariah Ulfah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2018
Response from Ronnie on 5 Mar,2019
Thank you for choosing Prima Hotel as you're preferred room accommodation

8/10 Good

Verified traveller

Liked: Staff & service
acceptable accommodation
within 1km to Jonker Walk. At this price, no further demand. The Hotel could do better for the cleanliness.
Stayed 1 night in Jan 2019
Response from Ronnie on 5 Mar,2019
Thank you for choosing Prima Hotel as you're preferred room accommodation. Your feedback is extremely valuable to us, as we strive to improve for every guest staying with us.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
An Average Stay
We were given 2 connecting rooms which were huge and clean. The twin beds and especially the 2 pillows were so comfortable according to our daughter. However, hotel need to step up in maintenance to give hotel a more inviting stay. A great surprise came at midnight bec it was going on to Christmas Day and there was my favourite fireworks. It burst into beautiful aura for the night and we could view it from our room albeit partially hidden by 2 buildings.
Stayed 1 night in Dec 2018
Response from Ronnie on 5 Mar,2019
Thank you for choosing Prima Hotel as you're preferred room accommodation. Your feedback is extremely valuable to us, as we strive to improve for every guest staying with us.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Visiting Malacca again.
Good location,easy parking at the hotel. Bright helpful staff, who straight away provided me with map of the location. Comfortable bed, quiet surroundings and variety eating establishments from casual to more formal, also diversity of shopping & tourist spots.
Stayed 2 nights in Dec 2018
Response from Ronnie on 5 Mar,2019
Thank you for choosing Prima Hotel as you're preferred room accommodation.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Can't really complain other than for the wifi
Convenient location, close to everything. Water is not provided upon check in so you need to ask for each day of you reservation. Wifi is nonexistent in the rooms and Google cannot even open so you need to go downstairs to the lobby if you need wifi. Rooms were relatively clean but the carpet was a bit dirty.
Stayed 2 nights in Jan 2019
Response from Ronnie on 5 Mar,2019
Thank you for choosing Prima Hotel as you're preferred room accommodation. Your feedback is extremely valuable to us, as we strive to improve for every guest staying with us.

2/10 Terrible

Verified traveller

Stayed 2 nights in Jan 2019
Response from Ronnie on 5 Mar,2019
Thank you for choosing Prima Hotel as you're preferred room accommodation. Your feedback is extremely valuable to us, as we strive to improve for every guest staying with us.

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Near to attraction places at Malacca river
Stayed 1 night in Dec 2018

8/10 Good

Staffeny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its was nice place to stay and staff were very helpfull and kind
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location and comfortable stay
Good. Near Jonker Street . Room is spacious and beds are comfortable.
Stayed 1 night in Dec 2018

10/10 Excellent

Hawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

zira, kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spacious room within budget
pro : easy access and close to main attractions like jonker walk but still far enough to escape bad traffic around city area. room that i book got balcony attached and very spacious . bed were super comfortable . simple breakfast is available with variations of western and malay set around rm10 to rm12 .. very friendly and helpful staff .. cons : weird cigarette smell upon checking in .. the air ventilator not working . furniture and deco quite old but acceptable since everything is very clean .. limited parking spaces , i only manage to park outside hotel area..
Stayed 1 night in Sep 2018
Response from Alex on 6 Oct,2018
Dear Cik Zira, Thank you for being our guest recently and taking the time to review your stay. We are glad you enjoyed your stay with us although it was not perfect. Your comment regarding the cigarette smell will be highlighted to my Housekeeping colleagues.. We apologize that although we try our best to accommodate all guests cars within our premises, occasionally we are unable to do so due to limited land area. Please be informed that we are currently in the process of upgrading our rooms starting from the third floor in which the air ventilator and old deco issues would be rectified. Looking forward to welcoming you on your next stay and if the upgraded rooms are ready, I would not hesitate to room you and your family in those rooms. Sincerely, Alexandria

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Guest1718

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Jonker Street
The hotel is within walking distance to attraction
Stayed 1 night in Aug 2018
Response from . on 22 Sept,2018
Thank you for your feedback. We hope you had a comfortable stay with us as we are looking forward to welcoming you on your next trip to Melaka.

6/10 Okay

Sylvie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
C’est un hôtel bien situé quand vous voulez visiter.
Stayed 7 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to stay
Worth for the price. Room also nice. Variety of breakfast. Just be carefull, floor tiles in the bathroom quite slippery... Overall good hotel to stay.
Stayed 1 night in Aug 2023

8/10 Good

Reinhard

Stayed 2 nights in Oct 2022

6/10 Okay

tsutomu

Disliked: Staff & service
価格相応施設 場所はよし
Stayed 1 night in Jun 2022

8/10 Good

JONGWON

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Ronnie on 29 Jan,2020
Thank you for choosing Prima Hotel Melaka as your preferred room accommodation.

8/10 Good

Wen-Fang

Liked: Staff & service
設備有點老舊，但這樣的價錢還包早餐真的算不錯了！早餐選擇超乎我的預期，有粥、面、飯、吐司、水果，咖啡、茶
Stayed 1 night in Aug 2019
Response from Ronnie on 29 Aug,2019
Greetings from Prima Hotel Melaka, Thank you for choosing us as you're preferred room accommodation.

6/10 Okay

Yaa-ko

Liked: Staff & service, property conditions & facilities
リバーサイドに近くて、中心部にも出やすくてよかった。スタッフも親切だった。 バスターミナルからゆっくり歩いて50分くらいで着いた。帰りはタクシーを使った。 途中には、イオンなどあった。 2泊素泊まりにしたが、周辺には食べるところがあったので困らなかった。 ただ泊まった部屋内でWi-fiが不安定で入らず、ロビーや宿泊階にあるくつろぎスペースまでこないとWi-fiが利用できなかった。
Stayed 2 nights in Jul 2019
Response from Ronnie on 22 Jul,2019
Dear Ms Yaa-ko, Thank you for your feedback. Rest assure we will look into the internet access matter. Thank you again for staying with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oli hyvällä paikalla Melakan nähtävyyksien vieressä, rauhallisella paikalla ja erittäin ystävällinen henkilökunta, suosittelen muillekin
Stayed 14 nights in Feb 2019
Response from Ronnie on 3 May,2019
Kiitos, että valitsit Prima-hotellin suosikkihuoneesi.

8/10 Good

Rejean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Ronnie Johnson on 30 Mar,2019
Thank you choosing Prima Hotel Melaka as your preferred room accomondation