The hotel staff were excellent and the room was clean and comfortable. The front desk staff were helpful when we asked for information about siteseeing activities and with help arranging a boat to Bagan, taxi to Pyin Oo Lwin, and other activities. The restaurant staff was excellent at breakfast and the buffet was excellent, they don't seem to expect customers at lunch and dinner though. I asked for help on our floor from one of the personnel with getting a torn pant sewn and someone was happy to help.