It's a big disappointment considering I booked almost 2 months ahead for my son's post pandemic birthday and excited to be staying in a hotel again after 2 years.
When we arrived, the guard in blue shirt ignored me when I asked for the parking. No one initiated to assist us seeing I was w/ 2 kids and several bags.
I was pleased with the front desk lady with short hair, friendly and helpful. Upon reaching our room, no couches as shown in the photo,
fridge is too small, chiller not cooling, no freezer compartment either. I expect better amenities for a FAMILY ROOM.
We checked the pool but when we used the elevator, the button to 10th floor wasn't working. Another guest complained about it too.
We had to use the stairs from our floor all the way up only to go down again because we took the wrong side and ended up to a dead end.
The pool looked nice and clean.
That was 4pm and I went to Cafe Belmont to check on their Friday night dinner offering since I received an email from Expedia about P1100/ head offering on Nov 16, '22
It just so happened that a cousin who's attending a funeral, flew in to Manila and we invited him over with my aunt to have dinner with us since it was my son's birthday. At 650 pm when we decided to dine at the Cafe , I was told no longer P1100 but 1350.
I agreed but was made to wait long by Jeff - manager though few diners, rude and unhelpful. Mid dinner another staff told me to pay P1200. I told him I paid P6000 already! He apologized but useless.
