Front desk ladies staff on 2/14 were friendly, helpful & accomodating. Security staff were surprisingly friendly as well! We checked in at around 5pm-3 hours past the check in time, in room 5014 there was a huge blood stain on the duvet cover, it was so noticeable. Called guest sercices and they quickly sent a housekeeper up in our room. I forgot his name but he was apologetic and friendly. He changed the whole bedding for me (so nice). Vanity mirror near the entrance door was dirty and not been wiped down after the last guest. Not a fan of shared bathroom supplies ~ shampoo, bath wash & conditioner. Dust accumulation on the top of the headboards. My sister needed a iron, she called GS, again housekeeper brought the iron---with an irong board! That's a great service! It was a different housekeeper, I didn't ask for his name, I apologize. We felt the iron was still hot, that means he checked it first if it's working before delivering, kudos! Water bottles are free. One of my reservations (booked 2) had breakfast included. Breakfast was phenomenal! I truly enjoyed it! Friendly restaurant members as well!
I will definitely be coming back when I am back in town!