Outdoor pool, pool umbrellas, pool loungers
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Reviews of Hotel Okura Manila

4.5 out of 5
Hotel Okura Manila
2 PORTWOOD STREET, NEWPORT CITY, PASAY CITY METRO MANILA, Pasay

Reviews

8.8

Excellent

Rating 10 - Excellent. 24 out of 39 reviews" "
Rating 8 - Good. 8 out of 39 reviews" "
Rating 6 - Okay. 5 out of 39 reviews" "
Rating 4 - Poor. 1 out of 39 reviews" "
Rating 2 - Terrible. 1 out of 39 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Munira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Roberto, Nashville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fairly new and the amenities reflect the latest standards. The most luxurious hotel close to the airport.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jona Gracia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Francia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars and HIGHLY recommended
another AMAZING STAY at my favorite Hotel in Manila! HIGHLY recommended
Stayed 1 night in Dec 2023

10/10 Excellent

Geraldine

Stayed 1 night in Oct 2023

10/10 Excellent

sangjoon, chantilly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jessie Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool on the roof was very nice. Did not like all the smoke on the second floor from the casino.
Stayed 4 nights in Jul 2023

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend to others, will stay again 3days
My Fav Hotel to stay while in Pinas! Excellent Service, Hi Quality products throughout my stay (room, hotel eqpt, hotel staff uniform), BEST tapsilog breakfast i ever tasted!
BEST Tasting Tapsilog EVER! 😋
Stayed 1 night in Jun 2023

6/10 Okay

Ronald

Stayed 1 night in Jun 2023

10/10 Excellent

Gabby, Chicago

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Luxurious!! Love it!
Stayed 1 night in Jun 2023

10/10 Excellent

Filmer Catalino V

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious room. Nice steam area.
Stayed 1 night in Jun 2023

10/10 Excellent

Andy tan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

6/10 Okay

Lynda

Liked: Cleanliness, staff & service, room comfort
Rather disappointed with the stay at Okura Manila. Paid so much for the room nights with breakfast only to be informed that buffet breakfast available on weekends. Not that we need to eat a lot at buffet but at least we could have a wider selection of food like salad, etc. On Feb 17 (Friday) and Feb 18 (Saturday), no buffet too, only set breakfast was served. Food from the kitchen took a long time and there was lack of service staff; we had to get attention for coffee refill.
Stayed 5 nights in Feb 2023
Response from Abigail Martin on 11 Mar,2023
Dear Lynda,Thank you very much for your candid review of your recent stay at our hotel. We regret that some aspects of the hotel did not meet your expectations.We hope to have the opportunity to welcome you back in the future so we can provide you a better experience.Sincerely,Abigail MartinDirector of Rooms

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Excellent property but breakfast had to look around for wait staff way to long ....not 5 star service during breakfast which was Excellent but coffee refills and service comes around way too infrequently to ask if we needed anything or coffee refills...Not a Hilton level at all with service
Stayed 3 nights in Jan 2023
Response from Abigail Martin on 28 Jan,2023
Dear David, Thank you for taking the time to raise your concerns with us and our sincere apologies for this unfortunate incident. I have shared your comments with the team. We hope to have the opportunity to welcome you back to the hotel and hopefully restore your confidence in us.Sincerely,Abigail MartinDirector of Rooms

10/10 Excellent

Alejandro

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a unique experience, staying at this hotel. I would highly recommend others to stay here.
Response from Abigail Martin on 28 Jan,2023
Dear Alejandro, Thank you for choosing our hotel, and for taking the time to write a review. Our hotel aims to provide a truly unique experience, and we are glad that you enjoyed your stay. We look forward to welcoming you back to Hotel Okura Manila.Sincerely,Abigail MartinDirector of Rooms

4/10 Poor

Verified traveller

Business traveller
Shower drain clogged. Caused a flood. Charges I dont recognize on my credit card. Nice room but not functioning well
Stayed 1 night in Dec 2022
Response from Abigail Martin on 28 Jan,2023
Dear Guest,Thank you for bringing this to our attention. We deeply regret the unfortunate incident that happened during your last stay with us. We would like to send our deepest apologies for the inconvenience it has caused you.Kindly reach out to us so we may assist you in reviewing your credit card charges. With much appreciation,Abigail MartinDirector of Rooms

2/10 Terrible

David

Travelled with family
Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Jorge Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegance, style, location! I stayed here with family while in Manila. This place was beautiful it was elegant, stylish updated and just simply beautiful. A room was wonderfully appointed very clean and what you would expect from a Japanese hotel. It exceeded our expectations. It’s location is wonderful because it’s adjacent to the Newport mall and you don’t even have to walk outside just walk out through the second floor down a hallway in your in this mall with wonderful restaurants and shopping. It’s close to the airport too. They helped provide me with the shuttle service to and from the airport so I didn’t have to stress. Traveling internationally is sometimes a challenge but staying here made it very easy
Stayed 2 nights in Nov 2022

10/10 Excellent

alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Finding a clean Safe Hotel in Manilla is not always easy. This place was awesome. It was impeccable. Clean, safe and beautiful. 5 stars all around. It is part of a complex of hotels and a mall and casinos, all indoors so no need to go outside. Very close to the Airport and their concierge can provide pickup and drop-off to the airport. Room service was delicious. You cand go wrong here. I will stay here again.
Stayed 1 night in Nov 2022

10/10 Excellent

Mary Elizabeth, Pasig

Stayed 1 night in Nov 2022

10/10 Excellent

Filmer Catalino V

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel near the casino. Room with wooden tub was great. Breakfast was good. I've enjoyed the wet and the dry sauna. Friendly front desk team. 👍👍👍
Stayed 1 night in Oct 2022
Response from Abigail Martin on 11 Oct,2022
Dear Filmer Catalino V,Thank you for taking the time to share your pleasant experience in our hotel. We hope you will visit us again.Sincerely,Abigail MartinDirector of Rooms

8/10 Good

Grace

Stayed 1 night in Sep 2022

8/10 Good

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the rooms, food was limited but delicious. The staff didn't pick up the inroom cart and we had to call twice. Yes both times but never came. We waited 30 min..sleep time so wheeled the into hallway so stale plate smell wouldnt interfer with sleep
Stayed 2 nights in Jul 2022

10/10 Excellent

Steven

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

8/10 Good

john

Stayed 2 nights in May 2022

6/10 Okay

Dennis

Business traveller
Liked: Cleanliness, property conditions & facilities
Strange Hotel
Great location if you need to be close to Terminal 3 but otherwise, it's a strange hotel. The rooms facing the inside of the hotel get absolutely no sunlight at all so it's very gloomy. None of the restaurants are open yet and the front desk at the ground floor is only temporary.
Stayed 1 night in May 2022

8/10 Good

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Property, but needs fine tuning
Exceptional hotel with much fine tuning required. Phenomenal comfort and surroundings, this hotel is clearly in its early stages of developmental operations…I really hope to return when ALL facilities are operational.
Stayed 1 night in May 2022

10/10 Excellent

Ken

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Total luxury experience.
Stayed 1 night in Apr 2022

10/10 Excellent

Shane

Stayed 2 nights in Feb 2022

6/10 Okay

Marvin Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Its nice but.
The room is nice but not for the claustrophobic peeps. No windows at all. No clock at all.
Stayed 1 night in Feb 2022

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5star review!!!
staff was great, hotel amenities enjoyed, food was delicious, excellent customer service, HIGHLY recommend to others and i will definitely stay here again near future
Stayed 1 night in Jan 2022

10/10 Excellent

Tomoharu

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent hotel
Stayed 1 night in Mar 2024

10/10 Excellent

KAENGKYU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Kiyotaka

Stayed 3 nights in May 2023

10/10 Excellent

Jan Erik

Stayed 1 night in Feb 2023

6/10 Okay

EUNJU

Stayed 3 nights in Jun 2022

8/10 Good

CHIAO-LI

Stayed 1 night in May 2022