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"Clean room. Friendly staff"

"Avoid the hassle. I do not recommend Summit Ridge for a staycation. Pros: Location. Strategically located near Tagaytay attractions, with an adjacent mall for quick needs. Cons: 1. STAFF HAS NO SENSE OF URGENCY. Checked in at 11:00 AM for 4 rooms (8 pax w/ 3 seniors). Promised an update once rooms were ready. By 2:00 PM (check-in time), no rooms were available despite 8 staff at the desk. I watched them accommodate 11 other guests, then I stood in front of them from 2:16–2:25 PM just to follow up. Only when their “sir” arrived at 2:29 PM did they act. We got all rooms at 2:49 PM; but one key didn’t work and needed validation by 2:56 PM. 2. NO TOWELS. None provided upon check-in; had to request for all 4 rooms. 3. BREAKFAST IS BASIC; SERVICE IS SUBPAR. Arrived 7:35 AM (6–9 AM service), no seats available. They offer to set up tables outside with no urgency; followed up by 7:50 AM for us to be seated. NEW attendant didnt know we're waiting! Intentional or not, only our table has NO knives, with smaller utensils. Staff isnt checking the buffet table; I had to request for coffee and butter to refill. 4. ELEVATORS ARE OLD. Both visibly rusty and creaking; only 1 elevator working on Day 2. 5. POOL HAS TOO MUCH CHLORINE. Strong odor; almost not swimmable. Nearby hotels have better, heated pools. 6. HOUSEKEEPING DID NOT REFILL TOILETRIES. No replenishment on Day 2; had to buy from nearby store. Written based on actual experience. No proper apology or compensation given."

"Clean, spacious room with balcony. Cold air conditioning. Clean towels. Toiletries are provided. Shower head could use an upgrade though. Checking in and checking out was terrible though. Long queues, but mostly due to issues encountered by some clients with their bookings. Mine went through hassle-free but I had to queue for several minutes."

"Keep it up! "

"Much better than last stay in 2025 when the lobby and rooms had too much perfumed air. Now it smelled clean like it used to. My only 3 issues: sun streamed thru the gaps of blinds, bidet was hard to use, tub is not deep soaking. But overall still a great experience as the suite is comfortable and spacious."

"Beautiful views. Comfortable beds. Spacious Rooms."

"there was nothing to add - service and cleanliness was great"

"Room was good, the staff were helpful, and the beds were"

"Staff are good and accomodating. Parking is extra and paid another 400 pesos separately that is not mentioned upon booking. Room is smelly, no toilet tissue, must bring your own. Also, there electrical cords/wirings are visible and it has some safety concerns. Overall, all of these gaps must be mentioned upon booking so I can choose the right living space. Be transparent."