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Reviews of Selah Garden Hotel Manila

3.5 out of 5
Selah Garden Hotel Manila
PARK AVENUE STREET SAN RAFAEL,2715, Pasay, MNL

Reviews

7.2

Good

Rating 10 - Excellent. 47 out of 217 reviews" "
Rating 8 - Good. 93 out of 217 reviews" "
Rating 6 - Okay. 37 out of 217 reviews" "
Rating 4 - Poor. 21 out of 217 reviews" "
Rating 2 - Terrible. 19 out of 217 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2021

10/10 Excellent

Verified traveller

Stayed 7 nights in Feb 2021

2/10 Terrible

Medwin

Stayed 3 nights in Nov 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020

10/10 Excellent

Kevin, Caloocan city

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was supeeeerb and I cannot deny that this, by far, was the best hotel I've stayed in here in Manila. The service is good and very accomodating. The staff is very polite and kind, they are always willing to serve. The rooms are very clean and is a perfect place to stay if you want to relax. :)
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020

10/10 Excellent

ShyTraveler, Texas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breather amidst all the negative things going around ... people are pleasant and cheerful. Comfortable Ambience , food is great and clean (worth the money and delivered right to my room :)) Disinfecting is done very frequently
Stayed 1 night in Jul 2020

10/10 Excellent

Kevin, Caloocan, PH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true sample of excellent hospitality! Would highly recommend this place to family and friends. An oasis in the middle of the city. The overall standard of the hotel and the exceptional service from the staff was great! I will certainly be staying here again.
Stayed 1 night in Jul 2020

8/10 Good

Cynthia

Liked: Staff & service, room comfort
Friendly and Accomodating.
This is just my first day, so far, I like it. Everyone are so helpful and very friendly, and very accomodating. I told my friends about this hotel already, I'm sure I will be coming back.
Stayed 3 nights in Jul 2020

8/10 Good

jim/gin, Sacto, CA

Liked: Cleanliness, staff & service
reasonably descent and clean. helpful housekeeping crew.
Stayed 6 nights in Jul 2020

2/10 Terrible

Judith, New Jersey

Travelled with family
Disliked: Staff & service
I booked this hotel for my sister in law as a place to stay while waiting for her COVID result for 4 days / 3 nights (7/6-7/9).She had to check in early as the testing was done early and was charged 1500 pesos and had to check out late since the results just came in and was charged 2500 pesos. This is double of what I paid online $20/ night which is ridiculous. The hotel should have taken into account the amount that was paid during booking and not charge her like a walk-in. Very poor customer service in this time of pandemic
Stayed 3 nights in Jul 2020
Response from Raymond on 11 Jul,2020
Hello Judith... Thank you for your valued feedback. We had contacted your sister-in-law to address these concerns. She accepts our explanation and have provided us a revised review which we would gladly share with you. We look forward to your next stay at the Selah Garden Hotel.

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2020

8/10 Good

Michael

Liked: Staff & service
1 day stay
There was blood stain inside the pillow case and the bed sheet was dirty. The staff was friendly and service was good.
Stayed 1 night in Feb 2020
Response from Leah on 27 Apr,2020
Dear Michael, Thank you so much for taking the time to write this review! We're really happy to hear all the compliments you have for us. This really means a lot! However, we want to apologize for the inconvenience you've experienced during this stay. Please be assured that this has been shared with our team to be taken into account for our further improvement. Obsession with providing an outstanding customer experience at the lowest prices is what sets ZEN apart from most budget hotels. We hope you book with us again! Best Regards, Leah

8/10 Good

Reina Mae

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
It was accessible for public transport. What I don't like was, you can hear noise "guests shouting" from outside of our room.My son did not enjoy with the fishes and get sad because the next day, it died due to heavy chlorinated water.
Stayed 2 nights in Jan 2020
Response from Leah on 28 Apr,2020
Dear ZEN Guest, Thank you for writing this feedback and for bringing this to our attention. We sincerely apologize if you've had an unpleasant stay with us. This isn't our signature ZEN experience. Please be assured that this feedback won't go unnoticed and that our team had investigated this to make sure the necessary actions are taken. We hope you can give us another chance and stay with us again to be able to serve you our best! Kindest Regards, Leah

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bathroom fixtures broken, and unsafe stairs and railing
Stayed 2 nights in Dec 2019
Response from Bea on 29 Dec,2019
Dear ZEN Guest, Thank you very much for taking the time to review your stay. We apologize that the room you stay was not in the best condition, as that is not our usual ZEN experience. To maintain the satisfaction of our guest, we regularly audit every room and provide deep cleaning services, fulfill amenities and facilities when needed. Our auditors will visit the property this week and take necessary measures to ensure this doesn’t happen again. Hope to see you soon for a better memories to share. Best regards, Bea

8/10 Good

Verified traveller

Travelled with group
Liked: Room comfort
The waiter spilled coffee on me because he was too lazy to switch places to put the food down on the proper area of the table. The hallway is wet from the swimmers from the ground floor. Some of the equipment is faulty. The aircon was hard to figure out. The food was amazing though.
Stayed 1 night in Dec 2019
Response from Bea on 29 Dec,2019
Dear ZEN Guest, Thank you very much for taking the time to review your stay. We are sorry to know that you didn't like your stay with us this time; we can assure you that we are continuously working on improving our customer experience and your feedback is helping us and we will re-audit the property within the next 2 weeks to make sure everything is good for our customers' comfort. Best regards, Bea

2/10 Terrible

John, toronto

Travelled with partner, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
too much charges and too noisy with the roosters at the back
Stayed 2 nights in Nov 2019
Response from Bea on 6 Dec,2019
Dear John, Thank you for sparing the time to review your stay. We are very alarmed to hear about your experience. Please be assured that this has not happened before. We are truly sorry for the inconvenience, we will investigate this matter with our team and manager. If you find it possible, please send us what happened in details to our email regarding of some chargers during your stay and It is unfortunate that the noise affected your stay but we can assure you that we have taken this into account for further improvement. Best regards, Bea

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is so cool
Stayed 1 night in Nov 2019
Response from Bea on 6 Dec,2019
Dear Christine, Thank you for choosing The Selah Garden. We really appreciate that you took the time to send valuable comments about your stay at our hotel. Your willingness to share your thoughts is appreciated as we strive to improve with each and every stay. Best regards, Bea

8/10 Good

Verified traveller

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The view was great and having 8 bed in one room was awesome plus the staffing was great.
Stayed 2 nights in Nov 2019
Response from Bea on 6 Dec,2019
Dear ZEN Guest, Thank you very much for such a positive feedback! We’re very happy to hear that you enjoyed your stay and satisfied in our services. As the top rated budget hotel in Asia, we pride ourselves in providing the best value of money for your stays. Best regards, Bea

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
It may not be due to the hotel, but it seemed to have a party with a large number of people in the rooms next to each other until morning, so I could not sleep at all due to too much noise. I stayed at a local hotel many times, but it was the worst stay. In addition, connection of wi-fi is bad and seems to be not hotel used for business.
Stayed 1 night in Oct 2019
Response from Review Management Associate-Bea on 7 Nov,2019
Dear ZEN Guest, Thank you very much for taking the time to review your stay. We're sorry to know that the experience of staying with us was overshadowed by the noises near beside your room. Also, the wifi is not in the good condition. Please be assured that we have shared this review with our respective team to be taken into further action. Best regards, Bea

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The things I didn't like about the hotel were the mosquitoes, but it was understandable because it was a garden hotel, and the limited butter lmao. Staff were great. Very cheerful and helpful. Even got us a ride to MOA and to the airport without booking a Grab. Will definitely stay here again.
Stayed 1 night in Oct 2019
Response from Review Management Associate-Bea on 7 Nov,2019
Dear ZEN Guest, Thank you very much for taking the time to review your stay. we are very sorry for what you experience during your stay with us. Please be assure that we always spray the rooms with mosquito repellent upon preparing the room, should you need more please do not hesitate to ask our staff. Best regards, Bea

6/10 Okay

Elias

Stayed 2 nights in Oct 2019

2/10 Terrible

Jayden

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expectations versus reality on the said on this property. We are not satisfied on this hotel. Poor services. Its so shameful that on their advertising its not real. No hot shower nothing at all in room, although in advertisements a lot of compliments that’s indicated. Once we checked inn its really boring room. All stuff running away when it comes to complaining . Wasteing time staying here. They dont even answer phone calls . Very un etiquettes stuff.
Stayed 3 nights in Sep 2019
Response from Quality Management Operations-Associate-Bea on 24 Oct,2019
Dear Jayden, Thank you very much for taking the time to review your stay. We can assure you that we are already working on uploading more pictures on our page to make sure our future guests are aware of the room's condition.Despite this, we hope to be able to welcome you back and provide you with better experience. Best regards, Bea

8/10 Good

Gabe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Miles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We're in family group and got a dorm room for 10 person. It's really small for us and we don't have private bathroom. Parking is so tight. The food 's great. And so relaxing to have a pool there too. The staff are very helpful.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

2/10 Terrible

Lyn

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I only like the restaurant ambiance but our room was terrible especially the bathroom really small and smell so bad
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 4 nights in Jul 2019

4/10 Poor

Rose

Liked: Staff & service
We have to down grade and change our room because the guests next to our booked room are noisy, shouting, drinking, smoking and the room is packed with a lots of people. The staffs are nice and helpful with our room transfer.
Stayed 1 night in Jul 2019

10/10 Excellent

Denia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service in Manila
We only stayed for 1 nights but now we have found it, we will return. Service is far and beyond.
Stayed 1 night in Jul 2019

2/10 Terrible

IreneVS, Murrieta California

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t even see the inside of this “hotel” The problem started with no available parking. There is no available loading and unloading parking area for this hotel. It was pouring rain. We booked this hotel because of its proximity to the airport. Our flight to Los Angeles is at 6 am and plans to check out at 3 am. We arrived at 10 pm drove for an hour looking for at least a street parking to unload our luggages. I called Expedia to report the problem and get refund. We were told to email Zens customer service. The response we receive from them was they are aware of the problem but they can’t refund . Instead they gave us 20% off to be used in the next 3 months . We live in The US and no way will be back in 3 months . Even if this is free , no way! We picked this hotel because we planned to stay for only 4 hours but ended up paying for more for a hotel with a parking . So lesson learned . If you have a car , do not go to this place . And also consider all the negative comments by other travelers .
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the WORST hotel I have ever stayed at! I DO NOT recommend this place to anyone! My booking apparently did not exist despite me having a printed copy of my confirmed booking, and so we waited at reception for 30 minutes in the heat, after a tiring journey, until they 'found' the booking. It was so odd. I was told I had to email the proof of my booking to whatever company it was that they gave me an email for. Then, after all that, the room was not clean: cabinets were dirty, the toilet stank, we found dirty wet wipes on one of the 'clean' towels given to us, the air conditioning unit did not work so we all baked in the room and, one of the taps did not work. On check out, I told the receptionist about the problems and they did not care and they just left the desk after I gave the key in.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Excellent service
Parking very limited. Garbage in front of hotel smells bad. Lots of mosquitos, stray cats. Shower water drainage not good - spills outside door. Access road going to hotel very narrow / tight. But service is excellent! All the staff are quick, very hardworking and looks like happy to work there.
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
Great place ❤️
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay, good food with friendly staff, convenient and afforable.
Stayed 5 nights in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
The high rise bldg in the background isn't a part of their property.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Very good but not quite
The location is good, friendly staff but the cleanliness is not good I killed 2 cockroaches in our room.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Amenities
I arrived late at night and my rooms i booked were not available.after jumping up n down telling them this is not good enough they found me a room i had extra guests and had booked two rooms so i had to go down again and ask for the second rolm which was also p
Stayed 15 nights in Apr 2019

10/10 Excellent

annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

4/10 Poor

Mick, Sydney

Disliked: Amenities, property conditions & facilities
There is no limitations on when guests use the pool. My room backed onto the pool and i got back around midnight expecting the place to be quiet - not. Had to request a move at 1230am.
Stayed 1 night in May 2019