All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hello Diego,We apologize for any inconvenience caused by the full parking situation. We appreciate your feedback and will share it with our team for future improvements. Please feel free to reach out to our management for further assistance regarding your experience at the hotel.
Hello Chelsea,We're sorry to hear that your experience fell short of expectations. Please feel free to reach out to us with any feedback you'd like to share so we can address any concerns. Your satisfaction is our top priority.
Hello Ashley,We're thrilled to hear you had a fantastic experience at our hotel! Please don't hesitate to contact us directly if you have any further comments to share. We look forward to welcoming you back soon!
Very good location !! Breakfast was amazing… and we got to walk to the dunes!! The garden was well kept !
juan
Stayed 1 night in Mar 2024
Response from Manager on 23 Apr,2024
Hello juan,We are delighted to hear that you enjoyed our convenient location, delicious breakfast, and well-maintained garden during your stay. It's great to know you had the opportunity to explore the dunes on foot. Thank you for your positive feedback, and we hope to welcome you back in the future for another enjoyable stay.
6/10 Okay
Angela
8 Apr,2024
Liked: Staff & service
Disliked: Property conditions & facilities
Angela
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr,2024
Hello Angela,We appreciate you choosing our hotel for your stay. If you have any additional feedback to share about your experience, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for an even better stay.
6/10 Okay
Shannon
Travelled with family
6 Apr,2024
Liked: Staff & service
I gave three stars because the hotel itself was dirty and not properly stocked with essential items. There was dirt around the bed and mold in the shower. There were also no towels left in the hotel room only face towels. When I asked for A towel it seemed as though there were none around the staff had to run around and find someone with a clean towel.
Shannon
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr,2024
Hello Shannon, Thank you for sharing your feedback with us. We take all comments seriously and will address your concerns with the housekeeping team to ensure a higher standard of cleanliness going forward. We appreciate you bringing this to our attention so we can continue to improve our services for all guests.
Check in was very easy. The staff were all very helpful and friendly. The room was clean, but the bathroom is very small. It appears to be fairly old and recently "updated". Overall, we were happy with what we got for the price.
Ryan
Stayed 1 night in Mar 2024
Response from Manager on 3 Apr,2024
Hello Ryan, We appreciate your positive feedback on our easy check-in process and friendly staff. It's great to hear that you found your room clean and that you felt it offered good value for the price. We will take note of your comments about the bathroom size for future improvements. Your satisfaction is important to us, and we hope to welcome you back again soon.
10/10 Excellent
Guihan
28 Mar,2024
Guihan
Stayed 1 night in Mar 2024
Response from Manager on 19 Apr,2024
Hello Guihan,We are delighted to hear that you had a wonderful stay with us! If you have any further feedback to share, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another fantastic experience!
So I had booked two rooms for March 23…
When checking in for room 119 for my sister we had to wait hour and half for us to check in..with us there were other five people waiting to be helped as there was no one at the front desk…I have spoke to manager Jay Patel and had requested full refund for both the rooms…119 and 121. He said he will do whatever he can. This has never happened to before.
The cocking on the shower is all broken and brought it to management attention. Please I need full refund on both the rooms that I booked thru Expedia. Thanks Jayana Mulukala
J
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar,2024
Hello J,We apologize for the inconvenience you experienced during your stay. Rest assured, your feedback about the service and maintenance issues has been forwarded to the relevant departments for review. For any further assistance regarding your refund request, please reach out to our management team directly. We appreciate your understanding and look forward to addressing your concerns promptly.
Hello Frederick,We're pleased to hear you enjoyed the service of our breakfast staff and found our rates to be competitive. Your feedback is appreciated as we strive to provide excellent value to all our guests. Thank you for choosing to stay with us.
2/10 Terrible
Dronneil
24 Mar,2024
Dronneil
Stayed 1 night in Mar 2024
Response from Manager on 14 Apr,2024
Hello Dronneil,We're sorry to hear you didn't fully enjoy your stay with us. Please feel free to contact us directly to discuss any concerns you may have, so we can address them accordingly. We value your input and strive to provide a positive experience for all our guests.
8/10 Good
Gordon
Travelled with partner
22 Mar,2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There was quite a bit of trash in the courtyard that remained more than a day. Seemed to "cheapen" the otherwise clean facility.
Gordon
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar,2024
Hello Gordon,We appreciate your feedback regarding the courtyard cleanliness. Our team will address this matter promptly to ensure a consistently pleasant environment for our guests. Thank you for bringing this to our attention.
There was an ant in my bed, and the bathroom showerhead was broken and coming out of the wall.
Nathan
Stayed 1 night in Feb 2024
Response from Manager on 14 Mar,2024
Hello Nathan, We are sorry to hear about your experience. Your feedback is important to us, and we will address these issues to ensure a better stay for our future guests.
Next to the ocean and there is store and restaurants nearby
alfonso
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar,2024
Hello alfonso,We're glad you enjoyed the hotel's convenient location near the ocean and close to local amenities. Your feedback is appreciated as it helps us continue to improve our guests' experience. If you have any further comments or suggestions, please feel free to reach out to our management team.
8/10 Good
Adrienne
Travelled with family
8 Mar,2024
Liked: Cleanliness, staff & service
Nice renovation, soft beds and good power options. Very little clothes storage, heater sounded like a ufo landing and bathroom so small you could barely move. Still, comfortable for a few days with good space.
Adrienne
Stayed 2 nights in Mar 2024
Response from Manager on 9 Mar,2024
Hello Adrienne,Thank you for sharing your feedback with us. We're delighted that you appreciated our recent renovations, comfortable beds, and convenient power options. While we're glad you found the space comfortable overall, we apologize for any inconvenience caused by the limited clothes storage, heater noise, and bathroom size. We appreciate your valuable input as we strive to improve our guests' experiences.
Didnt really walk around. Was in room after dark and it was raining, but accommodations were great. Would stay here again. Staff person was very nice.
Maureen
Stayed 1 night in Mar 2024
Response from Manager on 5 Mar,2024
Hello Maureen,We are delighted to hear that you found our accommodations great and that you had a pleasant interaction with our staff member. Should you return to the area, we would be honored to welcome you back for another stay. Please feel free to reach out to management directly with any further feedback you may have.
Hello Fehmi,We're delighted to hear that you found our hotel clean, quiet, and reasonably priced. Your feedback is greatly appreciated! We hope to welcome you back in the future for another enjoyable stay.
Hello Kenya,We appreciate you choosing to stay with us. Please don't hesitate to contact us directly with any feedback you may have from your recent visit, so we can ensure we meet all of our guests' expectations.
8/10 Good
Roman
18 Feb,2024
Roman
Stayed 1 night in Feb 2024
Response from Manager on 22 Mar,2024
Hello Roman, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
Shelley smiled & gave me a kind welcome when I entered the office. A smile goes a long way with your customer's!
Thanks also to Mr. GIni for his assistance.
I'll recommend you to others.
Ruth
Stayed 1 night in Feb 2024
Response from Manager on 8 Feb,2024
Hello Ruth,Thank you for your kind words about our team members, Shelley and Mr. Gini! We truly appreciate your recommendation and are delighted to have provided you with a warm welcome. If you have any further feedback or need assistance in the future, please don't hesitate to reach out to us directly.
Horrible. Had to get 3 different rooms until a shower worked. Not to mention all at 5am after I got off work...
Gabriel
Stayed 2 nights in Jan 2024
Response from Manager on 17 Jan,2024
Hello Gabriel,We apologize for the inconvenience you experienced during your stay. We understand the importance of a functioning shower and are sorry for the inconvenience of having to switch rooms. We appreciate your patience and understanding.
Hello Mario,Thank you for staying with us and giving us a perfect rating! We are delighted to hear that you had a great experience at our hotel. If there is anything else we can assist you with, please don't hesitate to reach out to us. We hope to have the opportunity to welcome you back again in the future.
10/10 Excellent
Madeline
14 Jan,2024
Madeline
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan,2024
Hello Madeline,We are thrilled to hear that you had a wonderful stay at our hotel! We truly appreciate your kind words and are glad that our services met your expectations. Should you have any future travel plans, we would be honored to welcome you back for another exceptional experience.
Hello Barbara,Thank you for choosing our hotel for your stay! We are delighted to hear that you had such a wonderful experience. Our team works hard to ensure that every guest has a memorable stay and we are glad that we achieved this with you. We look forward to welcoming you back in the future for another exceptional stay.
Hello Beth,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a great experience with us. If there is anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon. Safe travels!
10/10 Excellent
Andre
3 Jan,2024
Andre
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan,2024
Hello Andre,Thank you for choosing to stay with us! We are thrilled to hear that you had a wonderful experience during your stay. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.
Hello Alexandra,Thank you for choosing to stay at our hotel. We are thrilled to hear that you had a fantastic experience during your visit. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.
6/10 Okay
Mina
Travelled with partner
2 Jan,2024
Liked: Staff & service
Disliked: Property conditions & facilities
Most loudest room I’ve ever stayed in. It’s a clean and renovated place but walls have NO padding. Your next door neighbor feels like they are in your room, you can hear anything they do. So bizarre.
Breakfast is hit or miss but was OK.
Ok location
Mina
Stayed 3 nights in Dec 2023
Response from Manager on 8 Jan,2024
Hello Mina, Thank you for taking the time to provide your feedback. We apologize for any inconvenience you experienced regarding the noise levels in your room. We appreciate your positive comments regarding the cleanliness and renovations. We strive to improve our guest experience and take your feedback seriously. We hope you enjoyed our breakfast offerings and found our location satisfactory.
10/10 Excellent
Barbara
31 Dec,2023
Barbara
Stayed 1 night in Dec 2023
Response from Manager on 1 Feb,2024
Hello Barbara,We greatly appreciate your perfect rating of 10 out of 10! It was an absolute pleasure having you as our guest and we are thrilled that you had such a delightful experience during your stay. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back soon for another outstanding stay!
8/10 Good
PRASHANT
28 Dec,2023
PRASHANT
Stayed 1 night in Dec 2023
Response from Manager on 1 Feb,2024
Hello PRASHANT, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
10/10 Excellent
Jak
28 Dec,2023
Jak
Stayed 1 night in Dec 2023
Response from Shelley Forsythe on 29 Dec,2023
Thank you for taking the time to review our hotel, your feedback is important to us. We hope you will consider us again for all of your hotel needs in the area, and we look forward to welcoming you back in the future.
6/10 Okay
Hong
28 Dec,2023
Liked: Cleanliness, staff & service
Overall it was good. Rooms were updated, clean beds but beds needs a little better support it was making a bit nois
Hong
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec,2023
Hello Hong,Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding the updated and clean rooms. We take note of your comment about the bed support and will pass it along to our team for further consideration. We hope to welcome you back in the future for an even better experience.
Hello Menglong, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
Hello Eveangelina,We are thrilled to hear that you had an excellent experience during your stay with us! We strive to provide the best service and accommodations for our guests. We look forward to welcoming you back in the future for another wonderful stay.
Hello Miguel,Thank you for choosing our hotel for your recent stay! We appreciate your positive rating and are glad to hear that you had a good experience overall. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and hope to welcome you back in the future for an even better stay.
10/10 Excellent
Eveangelina
Travelled with family, Travelled with family and small children
Thank you for your excellent review. We value your opinion, and take it very serious. Thank you for choosing The Best Western Marina State Beach for your lodging needs while in Marina.
6/10 Okay
Francis
9 Dec,2023
Francis
Stayed 2 nights in Dec 2023
Response from Manager on 13 Dec,2023
Hello Francis, We appreciate you choosing our hotel for your stay. If you have any feedback, we encourage you to reach out to us directly so that we can address any concerns you may have had during your visit. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional experience.
10/10 Excellent
Brittney
Travelled with partner
4 Dec,2023
Liked: Cleanliness, staff & service, amenities
I would definitely book again for the good service and complimentary self serve breakfast. The shower was nice and hot as well as great water pressure. The room was fairly clean. I think the floors could be cleaner. The room was nice and big. They had lots of pillows for the king bed too. Bed looked clean. Room smelled good upon walking in. Clean fridge. Lots of outlets.
My complaints are that I can hear people showering from upstairs which was very loud every time. First night there I was woken up by men yelling and revving their car at 5am. Then showering noise at 6am and 8am. Our shower also had empty and broken shampoo/conditioner dispensers. We also had no hand soap when arrived. Not a huge deal but the toilet seats are really small.
Brittney
Stayed 2 nights in Dec 2023
Response from Manager on 7 Dec,2023
Hello Brittney, Thank you for sharing your feedback with us. We are glad to hear that you enjoyed our good service and complimentary self-serve breakfast, as well as the hot shower and great water pressure. We appreciate your comments regarding the cleanliness of the floors and will address this with our housekeeping team. We apologize for any disturbance caused by noise from other guests during your stay. We apologize for the empty and broken shampoo/conditioner dispensers and the absence of hand soap upon your arrival. We take all feedback seriously and will use this as an opportunity to improve our facilities. Thank you for bringing the issue with the toilet seats to our attention. We hope to welcome you back in the future for an even better experience.
8/10 Good
David M
2 Dec,2023
David M
Stayed 2 nights in Nov 2023
Response from Manager on 24 Dec,2023
Hello David M,Thank you for choosing our hotel for your stay! We're glad to hear that you had a positive experience with us. If there's anything specific you'd like to share about your stay, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to welcome you back in the future.
I liked that it was in walking distance from the beach! And how quick the check in and out was, along with it being very quiet around the hotel.
Crystal
Stayed 1 night in Nov 2023
Response from Manager on 5 Dec,2023
Hello Crystal,Thank you for staying with us! We appreciate your positive feedback on our convenient location near the beach and efficient check-in/out process. We also take pride in providing a serene ambiance for our guests. We hope to welcome you back on your next visit.
6/10 Okay
Roberto
29 Nov,2023
Roberto
Stayed 2 nights in Nov 2023
Response from Manager on 21 Dec,2023
Hello Roberto, We appreciate you choosing to stay with us. If you have any specific feedback or concerns about your stay, please feel free to reach out to us so we can address them accordingly. We value your input and hope to have the opportunity to welcome you back in the future.
Hello Umut,We are delighted to hear that you had a perfect stay with us! If you have any additional comments or suggestions to share, please don't hesitate to reach out to us directly. We hope to welcome you back to our hotel in the near future!
Hello ciana,Thank you for sharing your feedback regarding the noise levels caused by our proximity to the freeway. We apologize for any inconvenience this may have caused during your stay. We understand that noise can be disruptive and we appreciate your understanding of the situation.
10/10 Excellent
Valerie, Fresno
20 Nov,2023
Valerie
Stayed 1 night in Nov 2023
Response from Manager on 12 Dec,2023
Hello Valerie,We appreciate you taking the time to rate our hotel! We are thrilled to hear that you had a wonderful experience during your stay. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly so we can address any issues. We hope to welcome you back in the future for another fantastic stay!
Close to a meeting the next morning at Moss Landing, CA.
Stephen
Stayed 1 night in Nov 2023
Response from Manager on 18 Nov,2023
Hello Stephen,Thank you for staying with us during your trip to Moss Landing, CA. We appreciate your feedback and apologize for any inconvenience you may have experienced. We strive to provide our guests with a comfortable and enjoyable stay, and we regret if we fell short on this occasion. Your concerns have been noted and will be shared with our team for improvement. We hope to have the opportunity to welcome you back in the future for a more satisfactory stay.
10/10 Excellent
Rudy
17 Nov,2023
Cleanliness
Rudy
Stayed 1 night in Nov 2023
Response from Manager on 19 Nov,2023
Hello Rudy,Thank you for taking the time to share your feedback regarding the cleanliness of our hotel. We strive to maintain high standards in this area and apologize for any inconvenience you may have encountered during your stay. Your comments will be forwarded to the relevant department for review and improvement. We appreciate your input and hope to have the opportunity to welcome you back in the future.
10/10 Excellent
Rodney
13 Nov,2023
Rodney
Stayed 1 night in Nov 2023
Response from Manager on 16 Nov,2023
Hello Rodney,Thank you for taking the time to provide your rating. We greatly appreciate your feedback and are delighted to see that we exceeded your expectations during your stay. We hope to continue delivering exceptional experiences for all our guests in the future.
6/10 Okay
Christina
Travelled with family
12 Nov,2023
Liked: Staff & service, room comfort
It was okay
Overall it’s “okay” considering you’re a short walk to the ocean. My room was very dark and it didn’t have fixed lighting only lamps and such, making my morning routine a little difficult. The mirror light was not working and they had this lamp but it was very dim lighting. Also, the bathtub seemed that they painted it with wall material paint and it started to chip so shower at your own risk
Christina
Stayed 2 nights in Nov 2023
Response from Manager on 15 Nov,2023
Hello Christina,Thank you for sharing your experience with us. We appreciate your feedback regarding the lighting and maintenance issues in your room. Our team will look into this to ensure a better experience for our future guests. We apologize for any inconvenience caused and appreciate your understanding.
10/10 Excellent
COLTON, GRAPEVINE
Travelled with partner
11 Nov,2023
Liked: Cleanliness, staff & service, amenities
So glad we found this place. Rooms are updated and wonderful. Breakfast looks great with daily changes & specials. Only issue was Ice Maker was broken. They did there best to provide Ice out of a cooler in the lobby.
COLTON
Stayed 1 night in Nov 2023
Response from Manager on 12 Nov,2023
Hello COLTON,Thank you for choosing our hotel for your stay. We are delighted to hear that you enjoyed our updated and wonderful rooms, as well as our varied breakfast options. We apologize for the inconvenience caused by the broken ice maker, but we appreciate your understanding as our team did their best to provide alternative solutions during your visit. We hope to welcome you back soon for another enjoyable stay.
Hello Brittanee,Thank you for sharing your exceptional rating! We are thrilled to hear that you had such a wonderful experience during your stay at our hotel. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations. We hope to have the pleasure of welcoming you back soon for another outstanding stay.