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Reviews of Star Palace Hotel

3.5 out of 5
Star Palace Hotel
Av. Camarón Sabalo S/N, Zona Dorada, Mazatlán, SIN

Reviews

7.8

Good

Rating 10 - Excellent. 117 out of 331 reviews" "
Rating 8 - Good. 104 out of 331 reviews" "
Rating 6 - Okay. 63 out of 331 reviews" "
Rating 4 - Poor. 22 out of 331 reviews" "
Rating 2 - Terrible. 25 out of 331 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

stephen

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Chilis Pepper, a restaurant next door is excellent. We were unable to charge drinks and food to our room and needed to pay cash for orders we made out near the pool. Inconvenient, but not a deal breaker once we knew about it. There are several nightclubs across the street and the music was extremely loud until 4am on Friday and Saturday nights. It was so loud, it made sleeping for me impossible. My wife was able to sleep through it. However, I would not stay in the hotel again on a Friday or Saturday night.
Stayed 7 nights in Apr 2024
Response from KARENLU on 15 Apr,2024
Hi Stephen,We regret what happened, we apologize for this situation. We will take your comments into account to improve our services and this does not happen again.Regards!

4/10 Poor

Jorge

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nos tocaron unas personas que a mi criterio muy pésimas de atención. La persona que estaba asignada a la limpieza de la segunda planta llegó varias veces a tamborear la puerta sin ningún sentido solo para asegurarse que si estábamos allí. En el check Out el muchacho peor súper desatento y de pésimo comportamiento.
Stayed 1 night in Feb 2024
Response from KARENLU on 19 Feb,2024
Buen día Jorge,Lamentamos lo sucedido, de ante mano le ofrecemos una disculpa por los inconvenientes, tomaremos en cuenta cada comentario para mejorar nuestros servicios. Quedamos a sus ordenessaludos!

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from KARENLU on 28 Nov,2023
Buen día Humberto,Agradecemos tu calificación, estaremos muy contentos de recibirte nuevamente en nuestras propiedades. Saludos!

2/10 Terrible

Jose

Travelled with family
Disliked: Staff & service, property conditions & facilities
the service is bad and if you don't have branded clothes they don't take good care of you
Stayed 3 nights in Jul 2023
Response from KARENLU on 7 Jul,2023
Buen día José, Lamentamos la experiencia que tuvo y agradecemos su calificación. Sus comentarios nos ayudan a mejorar. De ser posible nos gustaría conocer que aspectos fueron los que le motivaron a esta calificación.

6/10 Okay

Amanda

Travelled with group
Liked: Cleanliness
This hotel has its strengths and weaknesses. Brush up on your Español because English is not commonly spoken here. Do you like banda music? Then this is your heaven. All day and deep into the night, banda is being played by full bands as loudly as possible. Do you love open air nightclubs that blast terrible top 40 music until 4 am? You'll hear all the action from the comfort of your comfortable bed. The cleaning staff is the glue of this establishment! Our room was always spotless! The pool is the party spot from morning til night. Remember to bring your own speaker so you can join in on blasting your personal tunes like everybody else. Good luck getting a lounger there, it is competitive! There is hot water on the weekends but not during the week so get on training yourself for wim hof cold bathing. There are tons of awesome restaurants within blocks of the hotel which I would utilize because the food looks heinous. This was cheap, which was great, but remember you get what you pay for.
Stayed 7 nights in Mar 2023
Response from KARENLU on 27 Mar,2023
Good day,We regret what happened, your comment is very important to us, we will take this situation into account to improve the experience at Palace HotelsRegards

8/10 Good

Jennifer Lee Ann

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff were extremely friendly. The beach is beautiful and rooms are simple, but have the necessities
Stayed 7 nights in Feb 2023
Response from Jennifer Lee on 1 Mar,2023
Thank you for staying with us and we hope to see you soon.

4/10 Poor

ANGUS

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
it's on the beach, but pols are really only for kids. insufficient service poolside for snacks etc. this is more a family style hotel and not a good fit for seniors. the security staff didn't attempt to keep any nightime music on the beach at bay so they played till 4 in the morning. room cleaning was very good and front desk service also. but cold to luke warm buffet meals and noise won't bring me back to star palace
Stayed 14 nights in Jan 2023
Response from Angus on 1 Mar,2023
We offer an apology and regret that the experience in our hotel was not what you expected, we will take your feedback into consideration and work to improve.Thank you for staying with us and we hope your next vacation is much better.

2/10 Terrible

Vernen

Travelled with group
Disliked: Staff & service, amenities
The rooms were clean. Didn’t like that there was no fridge or coffee pot in room and no dresser or table, used ironing board as a counter. Not much English was spoken and it serves was none existent for most of the time. Cleaning staff in the rooms where fantastic. Found that the staff waited on the Spanish speaking people and walked past us unless we actually called them over.
Stayed 21 nights in Jan 2023
Response from Vernen on 1 Mar,2023
We offer an apology and regret that the experience in our hotel was not what you expected, we will take your feedback into consideration and work to improve.Thank you for staying with us and we hope your next vacation is much better.

8/10 Good

Luis

Liked: Staff & service
.
Response from Luis on 18 Jan,2023
Gracias por calificarnos, esperamos verte pronto.

10/10 Excellent

Enrique Jr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked the fact that meet all expectations for a place like this to make it a fun vacation
Response from Enrique on 4 Jan,2023
Enrique,Thank you for staying with us and we hope to see you soon.

2/10 Terrible

Enrique

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is not the ideal place to stay. Dirty rooms, and check in is horrible. Would not stay here again.
Stayed 1 night in Dec 2022
Response from Enrique on 4 Jan,2023
Enrique,We offer an apology and regret that the experience in our hotel was not what you expected, we will take your feedback into consideration and work to improve.Thank you for staying with us and we hope your next vacation is much better.

6/10 Okay

SILVIA

Travelled with family
Disliked: Amenities, property conditions & facilities
Front desk staff
Stayed 4 nights in Sep 2022
Response from Star Palace Hotel on 22 Sept,2022
Hello Silvia, our reception staff is always prepared to offer the best and most cordial welcome, thanks for qualifying us, we hope to see you again soon

8/10 Good

Allison

Stayed 1 night in Aug 2022
Response from Star Palace Hotel on 10 Aug,2022
Hola Allison, agradecemos su preferencia y esperamos atenderle de nuevo. ¡Gracias por estar aquí!

2/10 Terrible

Celene Puente

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was not as seen online. Our room was dirty, balcony door lock broken, shower head clogged. Didn’t have room towels after multiple request in person at the front desk. Food was not good, and cold. We payed for all inclusive package and was not worth the money at all. Not safe for my kids. Asked for cancellation and money left within 2 hours of arrival to property and was denied. Wasted 3 hours on phone trying to get help from the website CheapTickets and at the last minute when we were about to get a discount to move to a different hotel ask I request the called was dropped and never was contacted again. The hotel only offered a different room, which I didn’t take because of everything happening and horrible customer service. The following day I booked at an amazing hotel and moved my stuff. I truly hoped to get some of my money back and I still haven’t heard from them.
Stayed 3 nights in Apr 2022
Response from Administración on 20 Apr,2022
We are very sorry that we did not meet your expectations, unfortunately the hotel could not give you a refund response, we hope that your agency will contact you as soon as possible to manage your refund. We still hope you enjoyed your stay in Mazatlan

4/10 Poor

Efrain

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not recommend Extremely old beds rooms were terrible bathroom toilet was faulty Just not a good place to stay
Stayed 3 nights in Dec 2021

8/10 Good

vardan, san jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD
Stayed 7 nights in Oct 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Has what you need but nothing fancy and facilities could be better
Stayed 4 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno
Stayed 2 nights in Jun 2021

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2021
Response from Ecommerce on 13 Jan,2021
Hola Luis, nos alegra saber que hayan disfrutado su estancia hoteles Palace Mazatlán. Esperamos verlos pronto nuevamente

6/10 Okay

Sherry, California

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is nice looking and pretty clean. Stores and restaurants are near by. Dozens of taxis and local buses always available. What I didn’t like was that the food at the hotel was not all that good. Hotel is constantly noisy, not many out of country tourist.. most guest are locals or from nearby cities and the hotel is constantly crowded. No smiling receptionist to greet you..everyone seems to be in a bad mood and are not helpful with any information. Stayed 3 days with family but would not stay there again.
Stayed 3 nights in Nov 2020

10/10 Excellent

Sokol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must stay in Mazatlán
Such a great place, right on the beach, you sleep with waves of the ocean on the background. Everything is new , staff is very friendly and helpful. Only complaint I had is a little further away from malecon but I guess can’t have it all . Overall I highly recommend this place and can’t wait till I go back
Stayed 2 nights in Mar 2020
Response from Assistant General Manager on 23 Mar,2020
Dear Guest, we appreciate that you have taken the time to share with us your kind comments about your recent stay. It is a pleasure to know that you enjoyed the attention in general. Regards, Abril Jiménez

10/10 Excellent

Rosa, Tijuana, Mexico

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The level of customer service and the cleanliness. Location is good too.
Stayed 2 nights in Feb 2020
Response from Assistant General Manager on 11 Feb,2020
Dear Rosa, thank you very much for sending us your survey. We hope you enjoyed your stay and take home memorable memories. Regards, Abril Jiménez

8/10 Good

Verified traveller

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My room wasn't ready on time. The buffet needs a lot of work, not so good.
Stayed 1 night in Dec 2019
Response from Asistente de Gerencia General on 28 Jan,2020
Dear Guest, thanks for sharing about your stay, as this allows us to learn from our visitors. Please know we will bring up all feedback to our weekly management meeting, in the hopes of resolving and preventing all you mentioned. We will be honored to be of service once again. Regards, Abril Jiménez

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Love the beach view, easy access to the beach and pool. Love that the hotel is on the strip and you have access to bars and restaurants within walking distance.
Stayed 1 night in Dec 2019
Response from Assistant General Manager on 13 Dec,2019
Dear Jorge, thank you very much for sending us your survey. We hope you enjoyed your stay and take home memorable memories. Regards, Abril Jimenez

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Staff & service
Staff could have treated us better. Especially the check in personnel.
Stayed 3 nights in Dec 2019
Response from Assistant General Manager on 13 Dec,2019
Dear Guest, thanks for sharing about your stay, as this allows us to learn from our visitors. Please know we will bring up all feedback to our weekly management meeting, in the hopes of resolving and preventing all you mentioned. We will be honored to be of service once again. Regards, Abril Jimenez

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Assistant General Manager on 13 Dec,2019
Dear Guest, thank you very much for sending us your survey. We hope you enjoyed your stay and take home memorable memories. Regards, Abril Jiménez

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2019
Response from CONCIERGE on 8 Jun,2019
??

2/10 Terrible

Martha

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Hard beds and extra thin walls.
The beds were hard as a rock and the pillows were lumpy. I asked for different pillows and they were just as hard. Since the walls were super thin we could hear the live music that was playing out in the beach as well as the loud music from the party that was going on next door. We called to complain about the noise 2x Yet they allowed the party to continue till about 3am.
Stayed 3 nights in Mar 2019
Response from CONCIERGE on 3 Apr,2019
Dear Martha : We appreciate you taking your time and sharing your experience at Star Palace Hotel We regret the inconveniences that you had during your stay. Your comments are important because thanks to them we identify areas of opportunity. We hope you will give us the opportunity to attend to it in the future We have the confidence to change your perspectives. Best regards. Ana Maria Valdes G. Concierge

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2019
Response from CONCIERGE on 30 Apr,2019
??

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location on the beach, great pizza, the view from balcony ok (rm #119) and road noise loud.
Stayed 2 nights in Mar 2019
Response from CONCIERGE on 3 Apr,2019
Dear guest: We appreciate you taking your time and sharing your experience at Star Palace Hotel We regret the inconveniences that you had during your stay. Your comments are important because thanks to them we identify areas of opportunity. We hope you will give us the opportunity to attend to it in the future We have the confidence to change your perspectives. Best regards. Ana Maria Valdes G. Concierge

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The only thing that bothered me about the hotel was the receptionist of the name Dulce received us very bitterly, she gave us the instructions as if we were regating and she made us feel bad, for the other employees I have nothing bad to say they were very kind
Stayed 2 nights in Mar 2019
Response from CONCIERGE on 3 Apr,2019
Dear Guest: We appreciate you taking your time and sharing your experience at Star Palace Hotel We regret the inconveniences that you had during your stay. Your comments are important because thanks to them we identify areas of opportunity. We hope you will give us the opportunity to attend to it in the future We have the confidence to change your perspectives. Best regards. Ana Maria Valdes G. Concierge

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019
Response from CONCIERGE on 30 Apr,2019
?

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019
Response from CONCIERGE on 30 Apr,2019
??

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is okay and everything is close by the pizza is great
Stayed 3 nights in Mar 2019
Response from CONCIERGE on 5 Sept,2019
Dear Guest: We appreciate you taking your time and sharing your experience at Star Palace Hotel. Your comments are important because thanks to them we identify areas of opportunity. We hope you will give us the opportunity to attend to it in the future We have the confidence to change your perspectives. Best regards. Ana Maria Valdes G. Concierge

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Do not stay here unless you have kids or want to be harassed by other people’s kids. The grounds were like a playground... we could only stay in the hot tub for a few minutes - drinks filled with pool water from the kids cannon balls (even though no kids were supposed to be in the hot tub). At night we couldn’t sleep from whatever dance club operated near the downstairs - the bass was rattling the entire room. We will not stay again
Stayed 1 night in Feb 2019
Response from CONCIERGE on 24 Feb,2019
Dear guest: Thank you for taking your time and sharing your experience at Star Palace Hotel. We regret the inconveniences that you had during your stay. Your comments are important because thanks to them we identify opportunities areas. We hope you will give us the opportunity to assist you in the future. We have the confidence to change your perspectives. Best regards. Ana Maria Valdes G. Concierge

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, extremely clean, very friendly staff. Perfect place to stay for a beach vacation. It would have been nice to have a small fridge in the room. Maid service was fantastic.
Stayed 14 nights in Jan 2019
Response from CONCIERGE on 3 Apr,2019
Dear Guest: We appreciate you taking your time and sharing your experience at Star Palace Hotel. Your comments are important because thanks to them we identify areas of opportunity. We hope you will give us the opportunity to attend to it in the future We have the confidence to change your perspectives. Best regards. Ana Maria Valdes G. Concierge

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Excelente location near numerous restaurants, services and transportation.
Stayed 5 nights in Jan 2019
Response from CONCIERGE on 18 Feb,2019
Apreciable Huésped : Agradecemos el haberse tomado su tiempo y compartirnos de su experiencia en Star Palace hotel . Nos complace saber que nuestro equipo contribuyo para hacer de su estancia memorable. Sus comentarios son importantes ya que gracias a ellos identificamos areas de oportunidades. Esperamos nos brinde la oportunidad de atenderlo en lo futuro, estamos comprometidos a darles un servicio excepcional. Saludos cordiales. Ana Maria Valdes G. Concierge

2/10 Terrible

Victor

Disliked: Staff & service, property conditions & facilities, room comfort
You’ll be harassed by security and staff.
Clean hotel with the most disrespectful/pathetic hospitality. The security guards were harassing my girlfriend and me and were extremely disrespectful and condescending. No management on site and security guards refused to provide their names (in front of front desk). No name tag. I took it up with the reception and they seemed afraid to contradict the agresive staff. I will NEVER stay at this hotel again. What was supposed to be a fun getaway to release stress from work, turned into a nightmare. We did not feel welcome at the hotel and were hesitant to go back to the facilities to get some rest at the end of the day. I would love to speak with whoever is in charge of the hotel as I was not able to speak to anyone with higher authority than the guards.
Stayed 2 nights in Jan 2019

10/10 Excellent

Cynthia

Quiet small hotel, great location on the beach and secure parking.
Stayed 1 night in Nov 2018
Response from CONCIERGE on 13 Jan,2019
Estimado Cynthia: Agradecemos el haberse tomado su tiempo y compartirnos de su experiencia en Star Palace Hotel. Nos complace saber que nuestro equipo contribuyo para hacer de su estancia memorable. Sus comentarios son importantes ya que gracias a ellos identificamos areas de oportunidades. Esperamos nos brinden la oportunidad de atenderlos en lo futuro. Saludos cordiales. Ana Maria Valdes G. Concierge

8/10 Good

Rosemary, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
from friendly staff to gorgeous views room service was very fast and housekeeping very well done
Stayed 4 nights in Nov 2018
Response from CONCIERGE on 14 Nov,2018
Dear guest : Thank you for taking your time and sharing your experience at Star Palace Hotel. We are pleased to know that our team contributed to make your vacation memorable. Your comments are important because thanks to them we identify areas of opportunities. We hope you will give us the opportunity to assist you in the future, like at home Best regards. Ana Maria Valdes G. Concierge

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a quick stop in Mazatlan.
Very nice. Protected parking, Nice pool area with bar, right on a nice beach, lovely room, four restaurants, great staff.
Stayed 1 night in Nov 2018
Response from CONCIERGE on 14 Nov,2018
Dear guest : Thank you for taking your time and sharing your experience at Star Palace Hotel. We are pleased to know that our team contributed to make your vacation memorable. Your comments are important because thanks to them we identify areas of opportunities. We hope you will give us the opportunity to assist you in the future, like at home Best regards. Ana Maria Valdes G. Concierge

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
This hotel is perfectly located in Zona Dorada. Hotel is very easy to get around and the rooms are very modern and clean. The ocean view balcony is great!
Stayed 3 nights in Nov 2018
Response from c on 14 Nov,2018
Dear guest : Thank you for taking your time and sharing your experience at Star Palace Hotel. We are pleased to know that our team contributed to make your vacation memorable. Your comments are important because thanks to them we identify areas of opportunities. We hope you will give us the opportunity to assist you in the future, like at home Best regards. Ana Maria Valdes G. Concierge

10/10 Excellent

Darinda, Mt

Liked: Staff & service, property conditions & facilities
Wonderful staff seen to all our needs over-the-top Great place right on the beach
Stayed 15 nights in Oct 2018
Response from c on 14 Nov,2018
Dear guest : Thank you for taking your time and sharing your experience at Star Palace Hotel. We are pleased to know that our team contributed to make your vacation memorable. Your comments are important because thanks to them we identify areas of opportunities. We hope you will give us the opportunity to assist you in the future, like at home Best regards. Ana Maria Valdes G. Concierge

10/10 Excellent

andrew l

Liked: Cleanliness, staff & service, property conditions & facilities
Mexican bed. Do I need to say more.
Stayed 2 nights in Oct 2018
Response from CONCIERGE on 14 Nov,2018
Dear guest : Thank you for taking your time and sharing your experience at Star Palace Hotel. We are pleased to know that our team contributed to make your vacation memorable. Your comments are important because thanks to them we identify areas of opportunities. We hope you will give us the opportunity to assist you in the future, like at home Best regards. Ana Maria Valdes G. Concierge

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem
Great place to stay. Everything worked. Location was the center of beach action for, surfing, weddings , Mexican musicians, and just beach strolling with easy walking access to neighborhood stores and restaurants. The beach was right outside our window ( beach view room) with a spectacular sunset and nearby island view with palm trees. Great service , great staff, would stay here again in a flash.
Stayed 4 nights in Oct 2018
Response from CONCIERGE on 14 Nov,2018
Dear guest : Thank you for taking your time and sharing your experience at Star Palace Hotel. We are pleased to know that our team contributed to make your vacation memorable. Your comments are important because thanks to them we identify areas of opportunities. We hope you will give us the opportunity to assist you in the future, like at home Best regards. Ana Maria Valdes G. Concierge

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a good stay however had to change rooms after the 2nd night due to problems with air conditioning. Wish the room had a mini fridge & microwave but did ok without. The staff at the reception didn’t understand or speak much English so any questions had to wait until later in morning. Our Bellboy Francisco was extremely helpful & just a wonderful person. The location is very convenient to restaurants & other shops. The only other complaint would be the elevator situation, small & only one for a large complex
Stayed 14 nights in Sep 2018
Response from CONCIERGE on 10 Oct,2018
Dear Teresa:. We appreciate you taking your time and sharing your experience at Pacific Palace Hotel. We regret for the inconveniences that you had during your stay, your comments are very important for us, thanks to your comments we identify areas of opportunities., We will follow up on each point you mention. We hope you will give us the opportunity to assist you again in the future, like at home. Best regards . Ana MAria Valdes G. Concierge

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
It was a good experience and quick check in on short notice.
Stayed 1 night in Jul 2018
Response from CONCIERGE on 16 Aug,2018
Dear guest : We appreciate taking your time and sharing your experience at Star Palace Hotel. your comments are important for us because thanks to them we identify areas of opportunities. Waiting gives us the opportunity again you to have them at home in the future. We are committed to giving you the best service and we have the confidence to change your perspectives. Best regards. Ana Maria Valdes G. Concierge