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Reviews of Courtyard by Marriott Tysons McLean

3 out of 5
Courtyard by Marriott Tysons McLean
1960a Chain Bridge Rd, McLean, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 528 out of 1000 reviews" "
Rating 8 - Good. 297 out of 1000 reviews" "
Rating 6 - Okay. 99 out of 1000 reviews" "
Rating 4 - Poor. 36 out of 1000 reviews" "
Rating 2 - Terrible. 40 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Benjamin

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is very dated and is in need of modernisation. The breakfast was lovely, and the staff were friendly too. In a good location near Tyson’s corner, which is great for shopping or getting the metro in to central DC.
Stayed 3 nights in Apr 2024
Response from Management on 29 Apr,2024
Thank you for staying at Courtyard Tysons McLean!

8/10 Good

Ali

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there in business and have been in the area at other properties and feel like this is the place I will continue to go back to. Staff were cordial and professional, room was clean and comfortable. Only thing is that I was in the top floor and rooftop units were too loud during the night. The in too fridge was also noisy. All minor issues and will not keep me from going back.
Stayed 2 nights in Apr 2024
Response from Management on 29 Apr,2024
Thank you for staying at Courtyard Tysons McLean!

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Management on 29 Apr,2024
Thank you for staying at Courtyard Tysons McLean!

10/10 Excellent

Lonkhululeko, Herndon

Business traveller
I like the place and it’s proximity to shopping places.
Stayed 9 nights in Apr 2024
Response from Management on 29 Apr,2024
Thank you for staying at Courtyard Tysons McLean!

10/10 Excellent

Mayra Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
I like me stay here I recommend
Stayed 1 night in Apr 2024
Response from Marc M on 21 Apr,2024
We are glad you enjoyed your stay with us, and look forward to seeing you again!

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
The check in/ check out persons were very polite, quick and courteous.
Stayed 2 nights in Apr 2024
Response from Management on 15 Apr,2024
Good day, Thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.Please let us know how we can assist you with your future reservations.

10/10 Excellent

Mary

Travelled with family and small children
Liked: Amenities
Love ! Clean! Welcoming!
Stayed 1 night in Apr 2024
Response from Management on 15 Apr,2024
Good day, Thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.Please let us know how we can assist you with your future reservations.

10/10 Excellent

Junmin, Jupiter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front office staff is very helpful and accommodating my parents handicap needs. Very good experience in this hotel. Room is clean and comfortable. We will be back again for sure.
Stayed 2 nights in Apr 2024
Response from Management on 8 Apr,2024
Good day! We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, parking garage attached, minutes walk to Galleria and metro station. Breakfast was buffet, but first greeted by staff asking what we wanted to drink, then brought us the drinks, at the end they gave us a slip to sign with room number on it and gratuity.
Stayed 2 nights in Mar 2024
Response from Management on 8 Apr,2024
Good day! We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.

10/10 Excellent

Jaison

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Don’t like the food
Response from Management on 8 Apr,2024
Good day! We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.

6/10 Okay

Joshua Joseph, Rayne

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t really have any complaints besides the hotel didn’t really have any food. I called for room service and was told they didn’t have anyone to work the “restaurant”. Everything else was pretty great. Man working the morning I left was REALLY nice.
Stayed 2 nights in Mar 2024
Response from Management on 8 Apr,2024
Good day, Thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

10/10 Excellent

Pedro, woodbridge

Stayed 1 night in Mar 2024
Response from Management on 15 Apr,2024
Thank you for staying at Courtyard Tysons McLean!

10/10 Excellent

Gloria, Lynchburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 8 Apr,2024
Good day! We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.

6/10 Okay

Byung-il

Disliked: Amenities
Near subway station
Stayed 2 nights in Mar 2024
Response from Management on 25 Mar,2024
Good day, Thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.Thank you.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Location - staff
Stayed 1 night in Mar 2024
Response from Management on 25 Mar,2024
Good day, Thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.Thank you.

8/10 Good

Kevin

Stayed 2 nights in Mar 2024
Response from Management on 8 Apr,2024
Good day! We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, amenities
Atmosphere was very friendly and very clean
Stayed 1 night in Mar 2024
Response from Management on 25 Mar,2024
Good day, Thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.Thank you.

10/10 Excellent

Salvador

Stayed 1 night in Feb 2024
Response from Management on 25 Mar,2024
Good day, Thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.Thank you.

10/10 Excellent

Houcine

Liked: Cleanliness, staff & service, property conditions & facilities
It was really nice to stay at Courtyard by Marriott, the staff was very friendly and there is plenty of parking space in the basement.
Stayed 2 nights in Mar 2024
Response from Management on 11 Mar,2024
Thank you for staying at Courtyard Tysons McLean!

10/10 Excellent

Raul

Stayed 1 night in Feb 2024
Response from Mark on 20 Feb,2024
Good afternoon we are so glad you had a 5/5 stay with us!! We appreciate your feedback and will pass it along to our staff. We thank you for your business of staying with us and hope to see you again soon.

6/10 Okay

saudatu

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was not ready. Staff was not informed of the room being ready. On the website it says free breakfast. That’s not the case .
Stayed 1 night in Feb 2024
Response from Mark on 19 Feb,2024
Good afternoon, we are disappointed to hear that your stay with us was not up to our expectations. We will definitely share this with our staff to make sure this was an isolated incident and that it will not happen again. We hope to see you again soon and thank you for staying with us.

10/10 Excellent

Ji Hyun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms, staffs and everything was the way it described. It was the most pleasant stay.
Stayed 1 night in Feb 2024
Response from Mark on 13 Feb,2024
Good evening, we are so glad you had a 5/5 stay with us! We appreciate your feedback and will tell our staff about your review. We hope to see you again soon and thank you for your business and staying with us.

8/10 Good

Lamont

Stayed 1 night in Dec 2023
Response from Mark on 8 Feb,2024
Good evening, we are glad to hear that you had a good experience of stay with us. We do appreciate you taking the time do let us know of your feedback. We will share your feedback with our staff and hope to see you again soon.

10/10 Excellent

Aida, Cincinnati

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Amazing staf
Stayed 1 night in Jan 2024
Response from Mark on 2 Feb,2024
Good morning,We are so excited to hear about your 5/5 stay with us ! We will share your feedback with our staff. We hope to see you again soon and thank you for staying with us.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mark on 2 Feb,2024
Good evening we are so glad to hear that you had a 5/5 stay with us!! We appreciate your feedback. We hope to see you soon and thank you for staying with us.

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
The night staff was welcoming and accommodating room was clean hotel was quiet would stay again
Stayed 1 night in Jan 2024
Response from Mark on 27 Jan,2024
Good morning,We are so happy to hear you had a 5/5 stay with us. We appreciate your feedback and will share it with our staff members. We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Vania

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time I stay at the Courtyard by Marriott Tysons McLean the staff provide such a great service that I feel at home!
Stayed 12 nights in Jan 2024
Response from Mark on 27 Jan,2024
Good morning,We are so glad to hear you had a 5/5 experience with us. We will share your feedback with our staff. We hope to see you again soon and thank you for staying with us.

8/10 Good

Kate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Courtyard, small details were disappointing
The hotel itself was very comfortable. I was looking forward to sitting in front of the fireplace in the lobby, as it was freezing outside. But the fireplace wasn’t lit! Also, on Hotels.com it said parking was free, but that’s only for the 30-minute above-ground spots. The charge for parking in the overnight garage is $10 per night.
Stayed 1 night in Jan 2024
Response from Mark on 21 Jan,2024
Good afternoon, we appreciate your feedback staying with us. We do apologize for the inconvenience of the fireplace not being lit but we will pass along the feedback to the engineering leadership. Yes, you are correct the parking fee here is 10 a night. However, we did not charge you a parking fee as a courtesy.

10/10 Excellent

Fer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mark on 16 Jan,2024
Good evening,We are so glad you had a 5/5 stay! We appreciate your business and hope to see you again soon. We will share your feedback with our staff as well.

10/10 Excellent

Ji

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mark on 16 Jan,2024
Good evening,We are so glad that you had a 5/5 stay with us!! We will pass along your feedback to the staff members of our hotel. We hope to see you again and thank you for staying with us.

6/10 Okay

jocelyn

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Mark on 3 Jan,2024
Good evening, we do appreciate your feedback of staying with us. We are disappointed we did not exceed your expectations. We will share it with our leadership team to make improvements. Thank you for staying with us.

10/10 Excellent

KEMESHIA

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Mark on 3 Jan,2024
Good afternoon we are so glad to hear that you had a 10/10 experience with us!!! We appreciate your feedback and will share amongst our staff members. We hope to see you again soon and thank you for your staying with us.

10/10 Excellent

Hamid, Liberty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from mark on 30 Dec,2023
Good evening, we are so glad you had a 5/5 stay with us!!! We will share your feedback with the staff regarding your stay. We do hope to see you again soon and Happy New Year!!

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Mark on 23 Dec,2023
Good evening, we are disappointed that you did not enjoy your stay with us. We will share your feedback with our staff and hope to give us another chance if you choose to stay with us again.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay
Our stay was very pleasurable. Larry and Fatama at the front desk where extremely policte and friendly and made the process very smooth.
Stayed 2 nights in Dec 2023
Response from mark on 12 Dec,2023
Good evening, we are so glad to hear that you had a 10/10!!! We do appreciate your feedback and will share amongst our staff. We do thank you again for staying with us.

10/10 Excellent

Marinus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mark on 10 Dec,2023
Good afternoon I am so glad you had a 5/5 stay with us!! We will pass along your feedback to our staff. We do hope to see you again soon and thank you for staying with us.

8/10 Good

Jamie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beds too small. When I booked it said free breakfast but when I got here that wasn’t the case.
Stayed 1 night in Dec 2023
Response from Mark on 5 Dec,2023
Good afternoon,I do appreciate your feedback about staying with us. We will share your feedback with our staff members regarding the beds size and the terms and conditions regarding free breakfast. We do thank you for staying with us and hope to see you again soon.

6/10 Okay

Muhammad

Average
Stayed 2 nights in Nov 2023
Response from Mark on 5 Dec,2023
Good afternoon,Thank you for sharing your feedback regarding your stay. We will pass along your feedback to our staff members to improve on our guest service. We do appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Jose

Stayed 2 nights in Nov 2023
Response from Mark on 5 Dec,2023
Good evening, We are so glad you had a 10/10 stay with us!! We appreciate your feedback and will share with our staff members. Thank you for staying with us and hope to see you again soon.

10/10 Excellent

David

Stayed 2 nights in Oct 2023
Response from Mark on 23 Dec,2023
Good evening, we are so glad that your stay with us was a 5/5!!! We will share your feedback with our staff regarding your stay. Thank you for staying with us and see you again soon.

6/10 Okay

james

Business traveller
Disliked: Cleanliness
Breakfast was like eating rubber eggs and cardboard sausage
Stayed 1 night in Nov 2023
Response from Mark on 26 Nov,2023
Good morning, we do apologize for the disappointment of breakfast you had during your stay. We sincerely apologize and will share you feedback to the food and beverage leadership team. We do thank you for staying with us and hope to see you again soon.

10/10 Excellent

tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good parking, close to shopping. Staff excellent
Stayed 1 night in Nov 2023
Response from Mark on 23 Nov,2023
Good morning, we are so glad to hear you had a 5/5 stay with us!! We will gladly share your feedback with our staff. We do thank you for staying with us and hope to see you again soon.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Mark on 22 Nov,2023
Good evening, we are so glad you had a 5/5 stay with us!!! We will share your feedback with our staff regarding your stay. We do hope to see you again soon and thank you for staying with us.

6/10 Okay

Miguel A

Travelled with family
Disliked: Amenities, property conditions & facilities
Super small room, missing guess conveniences, i did not like it other than super location
Stayed 3 nights in Nov 2023
Response from Mark on 21 Nov,2023
Good afternoon we do apologize for the small room, and missing amenities. I will pass your feedback to upper management and housekeeping leadership team to ensure this does not happen again. We do thank you for staying with us.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on 15 Nov,2023
Thank you for staying with us!

8/10 Good

tom

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Mark on 11 Nov,2023
Good evening thanks you for sharing your feedback regarding your stay with us. We will pass it along to our staff leaders to ensure we make improvements on your next stay with us. Thank you for staying with us and hope to see you again soon.

6/10 Okay

Sean

Business traveller
room had very dated decor
Stayed 3 nights in Oct 2023
Response from Mark on 8 Nov,2023
Good evening, I do apologize for your stay only being a 3/5. I will share your feedback with our staff to ensure you have a better experience the next time you stay with us. Once again thank you for staying with us.

10/10 Excellent

Diahelis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Mark on 7 Nov,2023
Good evening, we are so glad to hear about your 5/5 stay with us! We will share your feedback to our staff! We do appreciate you staying with us and hope to see you again.

10/10 Excellent

Martha

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly & helpful
Stayed 1 night in Nov 2023
Response from Mark on 4 Nov,2023
Good evening Ms. Martha we appreciate your feedback on your 5/5 stay!! We will share your feedback along with the staff. We do appreciate you staying with us and hope to see you again soon.

8/10 Good

PATRICK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alternative to Downtown?
Enjoyed the stay at this hotel. Had an initial issue getting a taxi from the station but once that was sorted found the hotel and the environment very much to our satisfaction. The hotel is a 10 minute walk away from the metro and provides excellent way to get around DC.
Stayed 2 nights in Oct 2023
Response from Mark on 31 Oct,2023
Good afternoon we are glad to hear about your success of staying at our hotel. We will pass along your feedback to our staff regarding your stay to make any necessary changes. We do thank you for your staying with us.