The hotel did not provide a quad room that was booked for the family, despite full payment done in adavance several days before check-in date (aparaently they had overbooked), and offered us 2 seperate rooms on the top floor of the building. The AC in the rooms when switched on, created a smell in the rooms. The rooms were dirty too. The booking was for 6 nights. And we had two stay in 2 dirty rooms for 2 nights, before we were given a quad room, which was not smelly atleast but still dirty. There was also no WiFi.
Room service and daily-housekeeping was almost non-existent, and we had to ask them to change sheets several times, which still did not happen. Some of the staff was rude, others were kind and honest about the situation that they can do their best but they did not have eniugh staff or facilities to help us.