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Reviews of Be Mate Medellín

3 out of 5
Be Mate Medellín
Carrera 30, #11C-09, El Poblado, Medellín, Antioquia

Reviews

9.0

Wonderful

Rating 10 - Excellent. 131 out of 166 reviews" "
Rating 8 - Good. 11 out of 166 reviews" "
Rating 6 - Okay. 4 out of 166 reviews" "
Rating 4 - Poor. 10 out of 166 reviews" "
Rating 2 - Terrible. 10 out of 166 reviews" "

9.8/10

Cleanliness

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jesus

Liked: Cleanliness, amenities, property conditions & facilities
Great place very modern.
Stayed 1 night in Apr 2024
Response from Sebastian on 28 Apr,2024
Hi Jesus, thank you for your review!

10/10 Excellent

Camilo

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, very modern facilities
Stayed 1 night in Apr 2024
Response from Camilo on 19 Apr,2024
Hi camilo, thank you for your feedback!

8/10 Good

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Clean, modern, stylish with some really helpful staff - most notably the futy manager and Johnny. There is a small gym attached to the building which is available for guests to use for free and several dining options opposite the hotel. A supermarket is located about 2 blocks away. Minor problems: lack of amenities (no table in the room to work/prepare food at, no cutlery) but you can easily work around these issues i.e. ask for cutlery and work on the bed. The biggest problem was the noise. Gym sessions below statt at 530am; you can hear weights being dropped and PTs motivating their clients, and conversations/music coming from other rooms in the building. Lastly, the location may be an issue for those with mobility issues as it is about a 35m walk from El Poblado's metro station or you can take a taxi for around 12 000 COP. Overall, i would stay here again with little hesitation but perhaps request to stay higher in the building to avoid noise from the gym.
Stayed 5 nights in Apr 2024
Response from Be Mate Medellín. on 14 Apr,2024
Hi Steven, it's a pleasure to be in touch!We appreciate your important & valuable opinion, about our services; we keep working to be better day by day and step by step.You will always be welcome with us at BeMate Medellin, thank you for your visit!

10/10 Excellent

Omar

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Jan 2024
Response from Sebastian on 15 Apr,2024
Hi Omar, thank you so much for your review!

2/10 Terrible

Johan, miami

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Tiene muy buena ubicación y muy buenas instalaciones, el problema es el personal del hotel que supuestamente se basa en unas políticas del Hotel donde hacen pasar un mal rato al huésped
Response from Be Mate Team on 9 Apr,2024
Buenas tardes Johan, queremos reiterarte que nuestro objetivo no es incomodar a nuestros huéspedes en ningún momento. Desde antes de que hagan su reserva, dejamos en claro las normas del hotel, especialmente en lo que respecta a visitantes. Esto lo hacemos para garantizar tu seguridad y la de los demás huéspedes. Sabemos que eres un cliente frecuente y te hemos explicado en varias ocasiones que estas políticas no son negociables. Si decides hospedarte con nosotros nuevamente, te pedimos que las respetes para evitar situaciones incómodas. Si prefieres, también puedes buscar un lugar con normas más flexibles que se ajusten mejor a tus necesidades.

10/10 Excellent

Angel

Liked: Cleanliness, amenities, property conditions & facilities
The views were beautiful, and it was close to restaurants.
Stayed 2 nights in Mar 2024
Response from Sebastian on 9 Apr,2024
Hi Angel, we are glad to know you enjoyed your stay with us!

8/10 Good

hely

Liked: Cleanliness, amenities
Everything was good
Stayed 11 nights in Mar 2024
Response from Be Mate Medellín. on 5 Apr,2024
¡Hi Hely, we hope that youre really good at the moment!We appreciate your valuable comment, we hope to have you again in our hotel Be Mate Medellin, for your next stay in our beautiful city.¡Have a good day Hely!

10/10 Excellent

Martha

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place to stay at in Medellin. Close to the airport and restaurants. The receptionist are very helpful and attentive. The suite terrace (4th floor) I originally booked did not have a nice view so I upgraded to a bigger apartment on the 12th floor and the view was breathtaking. I highly recommend the bigger rooms. I would definitely stay here again when I go back to Medellin.
Stayed 3 nights in Mar 2024
Response from Be Mate Medellin on 30 Mar,2024
Mrs. Martha, we would like to thank you for your valuable feedback about our BeMate - Medellín hotel! It has been a pleasure for us to have had your valuable visit in our facilities; we will be waiting for you in a next visit in our beautiful & warm city.

10/10 Excellent

victor

Liked: Cleanliness, amenities, property conditions & facilities
Staff very kind and helpful
Stayed 5 nights in Mar 2024
Response from Sebastian on 27 Mar,2024
Hi Victor, thank you so much for your review!

10/10 Excellent

Dayan

Liked: Cleanliness, amenities, property conditions & facilities
Amazing spot, only bad not for sale!
Stayed 3 nights in Mar 2024
Response from Be Mate Medellin on 24 Mar,2024
Dear Dayan, we appreciate your valuable comment; we hope to see you again at our hotel for your next visit to our beautiful and warm city; ¡take care & thank you!

10/10 Excellent

Annel M Rocafort

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Greattt Hotel everything close great people Manuela was great.
Stayed 5 nights in Mar 2024
Response from Sebastian on 22 Mar,2024
Hi Annel, thank you, I'm glad you enjoyed your stay with us!!

10/10 Excellent

Rodrigo

Liked: Cleanliness, amenities, property conditions & facilities
Location, great views
Stayed 2 nights in Jan 2024
Response from Rodrigo on 22 Mar,2024
Hi Rodrigo, we are glad to know you enjoyed your stay with us!! We will be really glad to host you again!

10/10 Excellent

Rodrigo

Liked: Cleanliness, amenities, property conditions & facilities
Very quiet, great views and great location
Stayed 2 nights in Jan 2024
Response from Rodrigo on 22 Mar,2024
Hi Rodrigo, we are glad to know you enjoyed your stay with us!! We will be really glad to host you again!

10/10 Excellent

Dayan

Stayed 3 nights in Mar 2024
Response from Be Mate Medellín. on 7 Apr,2024
¡Muchas gracias por tú valiosa apreciación acerca de nuestros servicios, apreciado Sr. Dayan! Te esperamos en una próxima visita a nuestra hermosa ciudad.

10/10 Excellent

Lorenzo

Travelled with family
Liked: Cleanliness, amenities
The property was excellent and the staff outstanding
Stayed 3 nights in Feb 2024
Response from Sebastian on 8 Mar,2024
Hi Lorezno, we are glad to know you enjoyed your stay with us!! We will be really glad to host you again!

8/10 Good

Dennis J

Liked: Cleanliness, amenities, property conditions & facilities
Very nice location clean safe the staff was awesome. They still are waiting to finish some of the amenities so that’s why I put a four-star for that. Other than that. It’s a pretty nice property will definitely be coming back.
Stayed 6 nights in Feb 2024
Response from Sebastian on 1 Mar,2024
Hi Dennis, we would like to know more about it, because our buildings it's completely finished, with all our amenities, thank you for the feedback!

10/10 Excellent

Myriam

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Myriam on 22 Mar,2024
Hi Myriam, we are glad to know you enjoyed your stay with us!! We will be really glad to host you again!

8/10 Good

Diego

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful building and apartment. But read the fine print before you book. I am originally from Medellin and I booked the apartment thinking it was an apartment style rental. I booked a large one bedroom with living room and balcony. I wanted to have my parents over for visit since they live there. But they have a strict no guest policy. This was the only negative about this apartment and the reason I would not go back. But if you don’t expect to have any guests then I highly recommend this building.
Stayed 6 nights in Feb 2024
Response from Sebastian on 26 Feb,2024
Hi Diego, beyond the guest policy which is very clear in our liftings, we are glad to know you enjoyed your time here!!

10/10 Excellent

Julian, Miami

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great space and service.
Stayed 7 nights in Feb 2024
Response from Sebastian on 26 Feb,2024
Hola Julian, nos alegra saber que disfrutaste tu estancia con nosotros.

10/10 Excellent

Analynn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff was very professional
Stayed 6 nights in Feb 2024
Response from Sebastian on 22 Feb,2024
Hi Analynn, thank you for your review, we really appreciate!! It will be a pleasure to host you again!

10/10 Excellent

Henry

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The property have a fantastic location and features a nice restaurant, but the absence of a desk or table for dining in the rooms may not be ideal.
Stayed 2 nights in Feb 2024
Response from Sebastian on 19 Feb,2024
Hi Henry, we are relaly glad to know that you enjoy your stay with us, in some kind of apartments we do have desk, just that the room yu stayed was a single room, but most of our apartments has all the amenities.Hope yo host you again!!

10/10 Excellent

Micheal

Liked: Cleanliness, room comfort
My Favourite Stay in Medellin
Amazing stay! Would’ve stayed longer but no available rooms left for the duration on my trip. The room was beyond expectations, bed was very comfortable, cable and smart TVs, floor to ceiling windows, with power curtains. All staff was great. Guest policy was fine, holds the building at a higher standard.it’s Quite and family friendly. The low star reviews are nonsense. I will be booking again and recommending this place to others
Stayed 4 nights in Jan 2024
Response from Sebastian on 29 Jan,2024
Hello Micheal, we are really happy to read you review, this is very important for us to still improving our service! We'll be really happy to host you again!! Cheers

10/10 Excellent

Omar

Liked: Cleanliness, amenities, property conditions & facilities
Privacy is high end.
Stayed 3 nights in Jan 2024
Response from Sebastian on 29 Jan,2024
Hi Edwin, we are glad to know you enjoy your stay with us!

10/10 Excellent

Marilyn

Liked: Cleanliness, property conditions & facilities
I loved this property!!
Response from Sebastian on 22 Jan,2024
Hi Marilyn, I'm glad you're enjoying your stay with us and you get amazed by the views from this incredible city, if you need something that we can help you during your stay just let us know at front desk!!

10/10 Excellent

Omar

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sebastian on 22 Jan,2024
Hi Omar, thank you for staying with us, and for extending with us as well, it means you really enjoyed the stay with us!! It'll be a pleasure to host you again!

10/10 Excellent

Gerald

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024
Response from Sebastian on 22 Jan,2024
Thank you so much Gerald for stayig with us, it was a pleasure to host you, and we'll be glad to host you again!

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, room comfort
Great place to stay. Super comfortable and modern
Stayed 3 nights in Dec 2023
Response from Sebastian on 9 Jan,2024
Hi Yvonne, we are glad to know you enjoy your stay with us!! Hope to host you again! And always welcome to Bemate.

10/10 Excellent

Dillon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location was excellent. The room was clean and modern with high quality products for use. While the view was not the one we were expecting that was advertised, we still enjoyed it. It was advertised as a much higher up view but being on floor 4 we only saw trees and no city view. Other than this however, it was a great, comfortable stay.
Stayed 4 nights in Dec 2023
Response from Sebastian on 9 Jan,2024
Hi Dillon, it's really important for us your feedback about your stay, and we are glad you enjoy the stay with us!!!

2/10 Terrible

charles

Business traveller
Disliked: Cleanliness, room comfort
Nightmare in Medellín beware of BeMate
It was a really nice hotel a couple of months ago water pipe from air conditioner flooded in the floor. I have the iPhone by in the floor charging it no longer works. I have a battery charger that got wet they offered no compensation would not change rooms and turn the air conditioner back on
Stayed 3 nights in Jan 2024
Response from Sebastian on 9 Jan,2024
Hi Charles, we are very surprised by this review, we fixed the AC asap, and I just remember the only problem we had was about the extra guest that you complaint about and you didn't want to pay for, when we both know you're a frequent guest and you have already complaint about this!

10/10 Excellent

Stephen, Calgary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great facility. Excellent and friendly staff
Stayed 1 night in Jan 2024
Response from Sebastian on 8 Jan,2024
Hi Stephen, it was a pleasure to have you as our dear guest!! We'll love to host you again!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved it. Amazing apartment, in a relatively quiet and tourist-friendly safe area of Medellin but just a few mins from the bustling poblado. Will stay here again, hopefully for much longer.
Stayed 2 nights in Jan 2024
Response from Sebastian on 8 Jan,2024
Hi James, we loved that you enjoy your time with us, and for sure, we will be waiting for you to host you again!!!

10/10 Excellent

SUNIL

Stayed 1 night in Dec 2023
Response from Sebastian on 1 Feb,2024
Thank you Neal for staying with us, it was a pleasure to host you, and it will be a pleasure as well to host you again!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, room comfort
1 night Medellín December 2023
Check in was super easy and smooth, cafe downstairs was awesome for a quick cafe pick me up after a long day of trave. Location was super convenient and the room was fantastic with an amazing veranda to enjoy a drink with a view. Only drawback were the pillows as they were large and the early morning gym noise from a class that was being held in the first floor gym. Considering everything, the place was an amazing value and I would definitely stay here again.
Stayed 1 night in Dec 2023
Response from Michael on 28 Dec,2023
Hi Michael, this is really important for us to improve our service, we are very happy you enjoyed your stay with us, and hopefully we will love to host you again.

2/10 Terrible

Juan

Stayed 1 night in Dec 2023
Response from Sebastian on 22 Jan,2024
Hola Juan, me gustaría saber más sobre tu estancia con nosotros, así podemos mejorar en nuestro servicio y en como se vio afectada tu estancia

10/10 Excellent

Silvana

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Silvana on 26 Dec,2023
Hi Silvana, we are glad that you enjoyed your stay with us, it will be a pleasure to host you again!

10/10 Excellent

Stephen

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Stephen on 21 Dec,2023
Hi Stephen, we are really glad to see that your stay with us was such a great experience, it will be a pleasure to host you again!!

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in Dec 2023
Response from Jose on 21 Dec,2023
Hi Jose, we are glad to know that your stay was what you were looking for!! We will be glad to host you again!

10/10 Excellent

michael

Liked: Cleanliness, room comfort
Great value for money. Huge apartments
Excellent hotel apartment. Brand new and 5 star class furniture and bedding etc.
Stayed 1 night in Dec 2023
Response from Michael on 21 Dec,2023
Good morning Michael, from BeMate we send you our best regards and we are glad to see that you enjoyed your stay in our place!! we'll be glad to host you again!

10/10 Excellent

Stanley

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely splendid stay. Everything was 10/10 and will book again!
Response from Be Mate Medellin Team on 6 Dec,2023
Hello Stanley! Thank you so much for sharing your wonderful experience with us! We're delighted to hear that you enjoyed your stay at our hotel. Your kind words about Be Mate mean a lot to us and our team. It was a pleasure having you as our guest, and we're thrilled that we could contribute to making your stay memorable. If your travels bring you back to Be Mate, we would be honored to welcome you again. Once again, thank you for choosing our hotel, and we appreciate your positive feedback.Best regards,

10/10 Excellent

Barbara, Bridgeport

Liked: Cleanliness, amenities, property conditions & facilities
Great views from balcony
Stayed 3 nights in Nov 2023
Response from Be Mate Team on 21 Nov,2023
Dear BarbaraThank you so much for choosing to stay with us at Be Mate. We are delighted to hear that you had a great stay and enjoyed the breathtaking views. It's always our goal to provide exceptional experiences for our guests, and we're thrilled to know that we succeeded in making your time with us memorable.We appreciate your kind words and positive feedback. Our team works hard to create a welcoming and comfortable environment for our guests, and it's wonderful to know that we met your expectations.

10/10 Excellent

rene

Stayed 1 night in Nov 2023
Response from Be Mate Medellin Team on 9 Dec,2023
Hi Rene! We really appreciate you taking the time to share your rating with us. We are glad to know you enjoyed your stay in the hotel. We would love to host you again!

10/10 Excellent

Luz Stella Jimenez

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and service
Stayed 1 night in Nov 2023
Response from Be Mate Team on 7 Nov,2023
Hello Luz Stella, Thank you for sharing your comments with us. We are so happy to see that you enjoyed your stay with us. We hope you come back again!

4/10 Poor

Chao

Liked: Cleanliness, amenities, property conditions & facilities
I dont rececived the VIP gift
Stayed 2 nights in Nov 2023
Response from Be Mate Team on 7 Nov,2023
Greetings and farewell Chao. We are genuinely taken aback by your feedback. Upon reviewing your reservation, we not only ensured you received the welcome kit, but also graciously upgraded your room category and fulfilled your request for additional linens. We are eagerly interested in understanding what may have transpired or identifying the specific gift you were expecting, but did not receive. This information will help us conduct a more thorough investigation and improve every day.

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I loved the unit. It’s so spacious it gives apartment condo vibes. The view is amazing. The TVs are smart TVs. Jonathan at the front desk over night is the best. He will help you with whatever you need.
Stayed 3 nights in Oct 2023
Response from Be Mate Team on 7 Nov,2023
Dear Lisa,We're thrilled to hear that you had an Amazing experience at the hotel. It's fantastic that you found the service from the front desk staff easy and amazing. . We're delighted that the unit exceeded your expectations. It's wonderful that you enjoyed the breathtaking views. Providing a top-tier luxury experience is something we take pride in. We hope to welcome you back in the future. Your satisfaction is our top priority!Best Regards,

8/10 Good

Brice

Liked: Cleanliness, room comfort
Stayed 5 nights in Oct 2023
Response from Be Mate Team on 7 Nov,2023
Hello Brice, Thank you for taking the time to leave your feedback. We are so glad to see that you enjoyed your stay. Always Welcome

10/10 Excellent

Albert

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Be Mate Team on 7 Nov,2023
Dear Albert, Thank you for choosing to stay at Be Mate Hotel during your trip to Medellin. We're thrilled to hear that you had a very positive experience with us.

8/10 Good

Gustavo

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Be Mate Team on 21 Nov,2023
Dear GustavoThank you for choosing the Be Mate Hotel as your place to stay in Medellin.We are glad to know that you had a great time at the Be Mate Hotel.We would love to welcome you back shortly.Best Regards,

4/10 Poor

Andreina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, and the housekeeping staff was friendly and took good care of it. I booked 7 days in this hotel, and my room was for two people per night. My plan was to stay the first day/night with my sister as she was in town, and the rest of the 6 days with my mom. However, the hotel management made me pay an extra $80 for my sister to stay that night, even though only two people were staying in the room. They insisted that the same two people had to stay for the entire duration, which seemed odd to me. I tried to explain to them that my room was for two people, and as long as two people were in the room, I was in compliance with the agreement. Unfortunately, they didn't see it that way. It was an awful experience with the management, and I will never stay there again.
Stayed 8 nights in Oct 2023
Response from Be Mate Team on 7 Nov,2023
Greetings, Andreina. We trust that you're in good health. We appreciate your feedback, as it serves to clarify the rules for other guests, similar to the information provided to you during check-in and as outlined in our listing. As you pointed out, the apartment's maximum occupancy is strictly limited to two individuals, and they must be registered at the outset. Please be aware that altering your companions during your stay comes with an additional charge. We regret any inconvenience this may have caused during your visit, but these policies are in place by the establishment and must be follow by all the guest.

6/10 Okay

Camilo

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Los apartamentos son espectaculares en diseño y comodidad. El beneficio de VIP access no querían verificar disponibilidad y me dieron unas razones rebuscadas y al final no lo dieron.
Stayed 1 night in Oct 2023
Response from Maria Fernanda. Jefe de recepción on 29 Oct,2023
Apreciado Camilo. En primer lugar, gracias por preferirnos como tu alojamiento en Medellín. Te queremos contar que los beneficios VIP son sujetos a disponibilidad. En este caso, te mejoramos ubicación en uno de nuestros aptos mas altos ya que si contábamos con disponibilidad. Esperamos en un futuro vuelvas a hospedarte con nosotros.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, room comfort
I love Medellin :)
Stayed 4 nights in Oct 2023
Response from Maria Fernanda. Jefe de recepción on 24 Oct,2023
Apreciada María. Nos hace muy feliz saber que disfrutaste de nuestra hermosa cuidad, también nos hace demasiada ilusión tener tu review tan buena.Esperamos verte pronto.