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Reviews of Hotel Egina Medellín

3 out of 5
Hotel Egina Medellín
Calle 47 # 68A - 80, Medellín, Antioquia

Reviews

8.2

Very good

Rating 10 - Excellent. 392 out of 924 reviews" "
Rating 8 - Good. 294 out of 924 reviews" "
Rating 6 - Okay. 140 out of 924 reviews" "
Rating 4 - Poor. 50 out of 924 reviews" "
Rating 2 - Terrible. 48 out of 924 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Taina

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pésimo hotel. Habitaciones muy pequeño. Mesera antipática. Gerente tambien demasiado arogante y antipático. No vale el precio que piden.
Stayed 9 nights in Mar 2024
Response from Revenue - Luis Araque on 16 Apr,2024
Buen día, agradecemos el tiempo que se ha tomado para evaluar su experiencia en nuestro hotel, lamentamos que en esta ocasión su experiencia no haya sido la mejor, tendremos muy presente todas sus observaciones, buscamos mejorar y estaremos muy contentos de recibirla nuevamente en nuestro hotel para su próxima visita a la ciudad.

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bueno la servidumbre muy excelente!!
Stayed 7 nights in Mar 2024

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

4/10 Poor

Joseph

Liked: Cleanliness
Disliked: Staff & service
There is no safe in the room (as mentioned on the room description on Expedia) only at the reception and full on the day of my arrival, so first 24 hours no safe ! Very noisy place, like read noisy even on the 8th floor, specially on weekends. Wifi working very intermittently and with very poor bandwidth. A shower with a slow drain and bad slope so the water in there never dries up. Noisy Air Condition unit to keep your noise pollution even when things quiet down on the street. Don’t expect a coffee station (even in what they call the suite) About the suite, manage your expectation it is nothin more then a little larger then average room with a king size bed. One lady at the reception (Laura) is extremely rude and condescendant with very unpleasant attitude. Don’t expect much english speaking staff (but this did not bother me I worked on my little Spanish) This place has potential to be something nice but for now the energy is overall very negative, it feels more like a public service formalities center than a hospitality business, forms and papers and signatures and restrictions. For the area, there are a lot of bars in the Area if you’re in for the night life (I was not) but don’t expect good for in the area if you like eating well. In brief, use this place as a last option, I found out at my expense that there are many better options for that price and I honestly don’t understand how the rating of this place is not much lower.

6/10 Okay

Gilian

Liked: Cleanliness
The room was extremely small and it doesn’t seem like the receptionist was moved by my comment about the room size. Other than that I had a great say
Stayed 7 nights in Feb 2024

2/10 Terrible

Stephen, Bensalem

Disliked: Cleanliness, staff & service, property conditions & facilities
I brought my Colombian fiancé here for Valentine’s Day because I had 3 previous great stays. I needed documentation for the fiancé visa application to prove that we were in the same hotel. They refused. They said only Expedia could give me a receipt. Expedia did not require the ID of my fiancé, so I have no proof. Also, the toilet in the room never worked properly. The constant running water made it difficult to sleep.
Stayed 2 nights in Feb 2024

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All very good!!!
Stayed 6 nights in Feb 2024

10/10 Excellent

Jennisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Pierre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It’s billed as a business hotel but it’s in a night club district. The patrons also are noisy and the walls are thin. The staff is great though.
Stayed 1 night in Jan 2024

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a bit too small, but overall a very neat hotel experience!
Stayed 5 nights in Jan 2024

2/10 Terrible

Hector

Travelled with family, Travelled with group
Disliked: Staff & service, amenities
The room is nothing like in the photo, bathroom was really small, bedroom was really small and uncomfortable too, air conditioner was broken, isolation was poor. I reported this to the front desk and their response was that if I didn’t like it I could search to stay in another hotel! We had 5 rooms reserved in this hotel and all the rooms were in this condition. Do not stay in this hotel it was a bad experience. Didn’t even eat breakfast in the hotel.

6/10 Okay

Jose

Liked: Cleanliness, property conditions & facilities, room comfort
Rooms are ok, but isolation is poor, needs improvement otherwise people can’t sleep, one of our rooms were very noise (303) beds are comfy though, air conditioning works properly, breakfast bad (bed quality ingredients such ham and coffee, not many options so we had to have breakfast next door restaurant which were great and they had omelette, reception staff grumpy, local amenities are great just by the 70, with restaurants, pharmacies, bakeries all next door, we found the location safe, bell boys are nice and pleasant.
Stayed 8 nights in Jan 2024

10/10 Excellent

Octavio

Stayed 2 nights in Jan 2024

6/10 Okay

David

Liked: Cleanliness, staff & service
Decent little hotel with nice staff but in a noisy neighbourhood. Very convenient for those who want to party at night.
Stayed 14 nights in Dec 2023

8/10 Good

JERRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Mauricio Salazar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been there twice, and I will keep going
Stayed 3 nights in Dec 2023

10/10 Excellent

Gil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very clean and they treat you nice.
Stayed 10 nights in Nov 2023

4/10 Poor

Daud

Disliked: Staff & service
Overall, the hotel is not bad given the price, but some employees are disrespectful and rude. Might need additional training on hospitality.
Stayed 5 nights in Nov 2023

10/10 Excellent

ZENAIDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias
Stayed 8 nights in Nov 2023

10/10 Excellent

achille

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at
Stayed 3 nights in Nov 2023

10/10 Excellent

HECTOR

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

marco

Stayed 1 night in Nov 2023

2/10 Terrible

Tevah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A Nightmare Stay: Hidden Fees, Assault, and Awful Service My recent 9-day stay at this hotel was a total nightmare. Despite prepaying through Expedia, they slapped me with a shocking $100 check-in fee upon arrival, never mentioned during booking. I had booked a room for two, including breakfast, though I was alone. This became crucial when a medical emergency led me to call my two brothers. Shockingly, the hotel staff initially denied them entry, citing a two-person limit, despite booking their most expensive room. It took a heated argument to get them in. During checkout, they insisted I owed an extra $50 for my "two guests." I explained I had booked for two but only I stayed, and there was a medical emergency. I asked them to provide written policies for these extra charges and they couldn’t. When I refused to pay, Heidi, a staff member, called the manager, Juan Tores. He aggressively rushed out to my Uber, tried to force open the car doors, and even grabbed my arm, trying to pull me back in. When I recorded this on my phone for evidence, he tried to snatch it away. All this, after paying over $1,000 for my stay. Lastly, the hotel's wifi continually cuts out and a shower leak causes bathroom flooding. I strongly advise against staying here. It's not just about hidden fees or poor service; it's about unethical practices, scams, and, in my case, physical assault when I refused to be a victim. Your safety and peace of mind are worth more than the risk of staying here.
Stayed 9 nights in Oct 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 5 nights in Oct 2023
Response from Revenue on 3 Nov,2023
Muchas gracias por tomar unos minutos de su valioso tiempo para compartir su opinión acerca de su estadía con nosotros. Sus comentarios son muy importantes para nosotros, ya que nos permiten medir la satisfacción de nuestros clientes y crear planes de mejora en pro de la satisfacción de quienes eligen nuestros servicios. Es para nosotros importante saber que disfruto a plenitud de nuestras instalaciones y servicios. Esperamos su próxima visita para tener el gusto de atenderle y brindarle el mejor servicio.

10/10 Excellent

Rafael

Stayed 16 nights in Sep 2023
Response from Revenue on 3 Nov,2023
Muchas gracias por tomar unos minutos de su valioso tiempo para compartir su opinión acerca de su estadía con nosotros. Sus comentarios son muy importantes para nosotros, ya que nos permiten medir la satisfacción de nuestros clientes y crear planes de mejora en pro de la satisfacción de quienes eligen nuestros servicios. Es para nosotros importante saber que disfruto a plenitud de nuestras instalaciones y servicios. Esperamos su próxima visita para tener el gusto de atenderle y brindarle el mejor servicio.

10/10 Excellent

Tobias

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at Egina, thank you
Stayed 14 nights in Aug 2023
Response from Revenue on 29 Sept,2023
We are pleased to know that we exceeded your expectations and that you enjoyed our facilities and the warm hospitality that characterizes us. For us it was a real pleasure to have you in our hotel and we look forward to welcoming you back very soon.

8/10 Good

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities
Volvería hospedarme con ustedes,gracias.
Stayed 3 nights in Aug 2023
Response from Revenue on 29 Sept,2023
Nos complace saber que superamos su expectativas y que usted disfruto de nuestras instalaciones y de la cálida hospitalidad que nos caracteriza. Para nosotros fue un verdadero placer tenerle en nuestro hotel y deseamos darle la bienvenida de nuevo muy pronto.

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Response from Revenue on 29 Sept,2023
Thank you for sharing your experience ! It is very important for Hotel Egina Medellin to know the opinion of our guests. We would love to serve you again very soon.

6/10 Okay

Anny

Stayed 7 nights in Jul 2023
Response from Revenue on 29 Sept,2023
Thank you for sharing your experience ! It is very important for Hotel Egina Medellín to know the opinion of our guests. We would love to serve you again very soon.

4/10 Poor

ajay

Liked: Cleanliness
Breakfast was terrible. I see flys and mosquitoes on the food. Surrounding area is very noisy. Constant loud music. No way you can sleep. No exhaust in bathroom. Other staff were ok but a girl at reception is yerrible. Not much friendly and tou would feel not welcomed. Avoid this proprty
Stayed 3 nights in Jul 2023

10/10 Excellent

MURPHY

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel friendly staff and nice atmosphere with great service Right in the corner of everything and walking around was easy
Stayed 6 nights in Jun 2023

2/10 Terrible

JOSEPH

Disliked: Staff & service, property conditions & facilities
A money grab....air conditioner falling off the wall, it rattles, pigeons on the roof making noise all night, small room, haiur dryer didnt work, fridge didnt work, breakfast poor...I wont stay there again...even for free
Stayed 4 nights in Jun 2023

8/10 Good

Emanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean.... very friendly Not too many speak english. Close to boisy blvd.
Stayed 3 nights in Jun 2023

4/10 Poor

Juan, Astoria

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Terrible service in reception during check in
Stayed 1 night in May 2023

10/10 Excellent

Catalina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

4/10 Poor

Alejandro

Liked: Cleanliness, room comfort
Disliked: Staff & service
Rip off hotel falsely advertising
The stay wasn't all great at all Because went i book my room i was booking the one on the picture 📸 of course They hotel give me something totally different what I paid for in couple words false advertising just using pictures so they can sell and went you get there the room are totally different
Stayed 4 nights in Apr 2023

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like it didn’t have a restaurant
Stayed 6 nights in Apr 2023

10/10 Excellent

Hector Hernandez, LAS VEGAS

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel comodo,limpio y tranquilo.
Stayed 3 nights in Mar 2023

10/10 Excellent

Steven, Waco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here often and like the location even though the nearby nightlife on 70 can get noisy. It's a city. You expect to hear the city so I don't expect the quiet of the countryside. The staff is terrific and I appreciate that there is onsite parking below. Rooms are always clean and tidy and beds are comfortable. Breakfast is a nice touch though nothing fancy. Waite staff in the dining area are also top-notch. I will continue to frequent Hotel Egina as long as it remains price competitive and the facility and staff focused on a very good experience for the traveler.

10/10 Excellent

Nildrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked all
Stayed 4 nights in Feb 2023

10/10 Excellent

sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!!
Stayed 5 nights in Feb 2023

8/10 Good

Ket Fong Kirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff

10/10 Excellent

Gustavo Adolfo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and the hotel was very clean. We stayed for 2 weeks and we were confortable and close to everything. We would definitely stay here again.
Stayed 13 nights in Jan 2023

10/10 Excellent

James A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always Great
Short term stay. Super clean, great location, friendly staff. The only downside is if you can't sleep with noise, you will either need to stay elsewhere or ask for a room off the street. I have stayed here MANY times and it doesn't bother me.
Stayed 1 night in Jan 2023

8/10 Good

Henry

Liked: Cleanliness, staff & service, amenities
The entire hotel staff were very courteous, and helpful. The facilities were clean and pleasant. Breakfast was nice, and the location was accessible to transportation . The only downfall, which is of no fault to the hotel, it's located in an area with lots of bars so it was noisy during the night.
Stayed 6 nights in Jan 2023

2/10 Terrible

andres

10/10 Excellent

Alfredo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022

10/10 Excellent

Akeem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, restaurants nearby, accessible to transportation. Would stay here again

10/10 Excellent

Santos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great

10/10 Excellent

Lessell

Liked: Staff & service
Stayed 2 nights in Nov 2022