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Crown Promenade Melbourne

3.5 star property

Choose dates to view prices

Photo gallery for Crown Promenade Melbourne

In-room safe, WiFi, alarm clocks
Pool
Exterior
Lobby
Pool

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Bar
  • Room service
  • Hot tub
  • Housekeeping
  • Parking available

Room options

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The price is S$238
includes taxes & fees
31 Aug - 1 Sept
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About the area

Map
Whiteman Street, 8, Melbourne, VIC, 3006

What's nearby

  • Crown Casino - 3 min walk - 0.3 km
  • Melbourne Convention and Exhibition Centre - 5 min walk - 0.5 km
  • Collins Street - 10 min walk - 0.9 km
  • Marvel Stadium - 17 min walk - 1.5 km
  • Melbourne Central - 19 min walk - 1.6 km

Getting around

  • Flinders Street Station - 12 min walk
  • Flagstaff Station - 19 min walk
  • Melbourne, VIC (MEB-Essendon) - 20 min drive

Restaurants

  • ā€ŖCrown Entertainment Complex - ā€¬11 min walk
  • ā€ŖKFC - ā€¬8 min walk
  • ā€ŖCrown Atrium - ā€¬2 min walk
  • ā€ŖCafe Baci's - ā€¬5 min walk
  • ā€ŖVelvet Bar - ā€¬4 min walk

About this property

Crown Promenade Melbourne

Eco-certified hotel near Crown Casino
A short walk from Melbourne Convention and Exhibition Centre and Collins Street, Crown Promenade Melbourne provides golfing on-site, a casino and a terrace. Take some time to relax at the on-site spa. In addition to shopping on-site and dry cleaning/laundry services, guests can connect to in-room WiFi.
Other perks include:
  • Tennis courts, luggage storage and a lift
  • Tour/ticket information, laundry services and multilingual staff
  • A front desk safe
Room features
All 465 rooms have amenities, such as safes, WiFi and room service.
Extra conveniences in all rooms include:
  • Coffee/tea makers and daily housekeeping

Awards and affiliations

Eco-certified property
This property participates in EarthCheck ā€“ a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: WiFi

Food and drink

  • A bar/lounge

Things to do

  • Casino
  • Full-service spa
  • Golf
  • Gym
  • Hot tub
  • Sauna
  • Shopping
  • Tennis

Family friendly

  • Living room

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Living room
  • Safe

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Children and extra beds

Children are welcome

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property caters to LGBTQ+ guests
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crown Promenade Hotel Southbank
Crown Promenade Hotel
Crown Promenade Southbank
Crown Promenade Melbourne

Frequently asked questions

What time is check-in at Crown Promenade Melbourne?

Check-in begins at 2 PM.

What time is check-out at Crown Promenade Melbourne?

Checkout is at 11 AM.

Where is Crown Promenade Melbourne located?

Located in Southbank, this spa hotel is within a 10-minute walk of Southbank Promenade, Crown Casino, and SEA LIFE Melbourne. Melbourne Convention and Exhibition Centre and Collins Street are also within 15 minutes. Flagstaff Station is 19 minutes by foot and Melbourne Central Station is 23 minutes.

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Crown Promenade Melbourne Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 725 out of 1001 reviews
Rating 8 - Good. 223 out of 1001 reviews
Rating 6 - Okay. 37 out of 1001 reviews
Rating 4 - Poor. 7 out of 1001 reviews
Rating 2 - Terrible. 9 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family winter vacation
Stayed 1 night in Jun 2025

10/10 Excellent

Robert

Great place to stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Vivien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful and special. Valet parking makes it easy.
Stayed 1 night in Apr 2025

8/10 Good

Hardik ashvin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in May 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very enjoyable stay with friendly staff, clean spacious room and valet parking available which we used and it was so convenient
Stayed 1 night in May 2025

8/10 Good

marcus

Liked: Cleanliness, amenities, property conditions & facilities
Midweek family getaway do the bad weather
Stayed 1 night in May 2025

10/10 Excellent

matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room & location
Stayed 1 night in Mar 2025

8/10 Good

TANYA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly and helpful.
Stayed 1 night in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fresh nice hotel and affordable
Stayed 4 nights in Jan 2025

10/10 Excellent

Marama

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely recommend a stay here. Everything from the Staff to the facilities and the picturesque view Melbourne made me love and miss my home town.
Stayed 1 night in Feb 2025

8/10 Good

Jacqueline

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Thought parking was included when checked into hotel but had to pay $70 fee for parking, if you drive to the hotel NOT SURE WHERE YOU MEANT TO PARK YOUR CAR IF YOU DONT USE VALET PARKING. had to take out my own bags out of the car and to the room also when we checked out same again.
Stayed 1 night in Aug 2025

10/10 Excellent

Lorin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Dec 2024

8/10 Good

Sue

Liked: Cleanliness, amenities, property conditions & facilities
Easy walking distance to the cinema and restaurants
Stayed 1 night in Feb 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in
Stayed 1 night in Feb 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a Friday night stay at this time of the year and breakfast included, the prize on Expedia was AMAZING
Stayed 1 night in Dec 2024

10/10 Excellent

john

Liked: Amenities
Great location
Stayed 1 night in Sep 2024

2/10 Terrible

Gary

Disliked: Staff & service
I was refused by management to stay at the facility as i did not have my drivers license or passport. i did however have my APEC card with phot ID which is issued by Department of Immigration and is a valid form of Photo ID however the manager said it was a fake ID and would not accept it. therefore i lost my non refundable two nights accommodation. Pathetic customer service by management of the hotel. i had shown them by booking confirmation but they did not give a hoot. i had heard from others they were turning people away as they had overbooked the hotel Negative 5 rating
Stayed 2 nights in Aug 2025

10/10 Excellent

Coralie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are awesome, we had a room upgrade and a complementary bottle of bubbles for my sisters birthday which we greatly appreciated. The only thing Iā€™d like to me to mention is the vents in the steam room need a clean, otherwise it is definitely our favourite place to stay in the city šŸ˜Š
Stayed 1 night in Feb 2025

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Feb 2025

8/10 Good

simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 2 nights in Apr 2025

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
The only downside was the limited and not very interesting In-room dining menu. Very limited healthy dinner options.
Stayed 2 nights in Feb 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to walk most places, excellent service and rooms

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jan 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great location and staff. However the room was incredibly bland. And the shower needed the finesse of a safe robber to manage - 1mm either way in the hot tap was the difference between scolding hot enough to melt your skin off, or cold enough to be considered an ice bath.
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities

Check the mini bar items

Hotel kind of rundown due to age but still convenient in terms of location. Room service didn't do proper check on mini bar as some drinks were opened and put back. We would have to pay for it if we did not do a check. Unacceptable. Timothy Liew, Singapore.
Stayed 3 nights in Apr 2025