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Reviews of Hotel Nia, Autograph Collection

4.5 out of 5
Hotel Nia, Autograph Collection
200 Independence Drive, Menlo Park, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 272 out of 413 reviews" "
Rating 8 - Good. 84 out of 413 reviews" "
Rating 6 - Okay. 27 out of 413 reviews" "
Rating 4 - Poor. 13 out of 413 reviews" "
Rating 2 - Terrible. 17 out of 413 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sadia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very chic hotel.
Stayed 1 night in Apr 2024
Response from Alvaro on 30 Apr,2024
Thank you so much Sadia, I hope you come back soon !Thank you

10/10 Excellent

Joan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, large rooms, great stay!
Stayed 1 night in Mar 2024
Response from Metin C. on 24 Mar,2024
Dear Joan,On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Michael

Stayed 1 night in Mar 2024
Response from Alvaro on 3 Apr,2024
Hi,Michael thank you so much for staying with us !

6/10 Okay

adam

Business traveller
Liked: Staff & service, amenities
Property was nice, staff was good, room was end coner and very poor HVAC that would blow in your face while in bed. Room was worn and the shower wasent cleaned when I got there.
Stayed 4 nights in Jan 2024
Response from Alvaro on 6 Feb,2024
Good morning Adam,Thank you so much for your feedback and we do apologize for the HVAC issues. I will have the team to inspect and do proper repairs to this rooms. Thank you so much for time Adam and I hope we can have you back at the Hotel in the near future !

10/10 Excellent

jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Alvaro on 14 Feb,2024
Thank you for your feedback Jim

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alvaro on 14 Feb,2024
Thank you so much for your feedback !

10/10 Excellent

Heather

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alvaro on 14 Feb,2024
Thank you so much for your feedback Heather

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Bill on 16 Feb,2024
Thank you so much for your feedback!

10/10 Excellent

debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the property were top notch Hotel Nia is modern, clean and the staff was helpful, so friendly and it was. Great experience
Stayed 4 nights in Nov 2023
Response from Bill on 16 Feb,2024
Thank you so much for your feedback!

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities
If you’re looking a modern hotel in a safe and quiet location choose this hotel.
Stayed 3 nights in Nov 2023
Response from Metin C. on 8 Nov,2023
Dear Antoine,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Victoria, Redwood City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the grounds outside of the hotel. I loved all the California native plants and the repurposed building materials used through hotel. As well as they aesthetic.it’s a bit out of my normal price range, but I got lucky and you guys had a sale so I finally got to come check you out. I live locally but enjoy getting sone time to myself for relaxation. Hotel Nia did not disappoint. Hope to be back for a visit sooner rather than later. Loved everything about my stay.
Stayed 1 night in Sep 2023
Response from Metin C. on 8 Nov,2023
Dear Victoria,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Suzie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Really nice staff. Really clean rooms and they clean and change sheets daily.
Stayed 2 nights in Nov 2023
Response from Metin C. on 8 Nov,2023
Dear Suzie,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kemahni

This hotel is very beautiful. I personally enjoyed my stay. The staff was very helpful and accommodating. The pool is very relaxing and spacious. You’re able to sign into your netflix account if you would like an enjoy your shows. The set up of the room is extremely inviting. The only thing that bothered me is that there weren’t many areas to hang my towels/bathing suit in the bathroom so as you can see this is a great place to stay. I would definitely come again.
Stayed 1 night in Oct 2023
Response from Metin C. on 22 Oct,2023
Dear __[INSERT GUEST NAME]__,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty hotel Nice personal Beautiful areas patio
Stayed 1 night in Oct 2023
Response from Bill on 17 Oct,2023
Dear Jose,On behalf of the entire hotel team, I want to thank you for sharing your experience.We hope to welcome you again soon.

8/10 Good

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was so lovely. Check in and out was very easy. The room was beautiful, we had a corner balcony room. Would have been nicer to have a higher room but no complaints. It was so nice to have a bar, restaurant and cafe in the same hotel, however, it was severely understaffed at the bar. When we went to sit down, the server reluctantly sat us and said “there’s a wait, we aren’t trying to serve anyone”. When we said we were just having drinks he said “I guess that’s fine”. I could see the manager having to do service recovery with several other guests who had either been waiting on service or their food was bad. My husband went to bar and waited 30 min for a drink. One bartender who was so slow. He really needed more support. We decided to order the charcuterie plate to go and when we got to the room it was two pieces of cheese a few slices of meat, 6 almonds and 4 slices of baguette. For $31 plus tip? My husband went back down to return it, which they offered to refund and keep. But I couldn’t believe how disappointing that experience was. For a Saturday too. Lunch and coffee service the next day was fine. Just wish our only night away from our son offered a better experience at the bar. Would definitely stay again, just take more bottles for the room.
Stayed 1 night in Oct 2023
Response from Bill on 17 Oct,2023
Dear Brenda,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team. I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stay for Family Weekend at Menlo Collegre
Stay was okay. My hotel room had a smell, like the carpet needed to be cleaned.
Stayed 2 nights in Oct 2023
Response from Bill on 17 Oct,2023
Dear Claudia, I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your experience has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

6/10 Okay

brendan

Liked: Cleanliness, property conditions & facilities
Overall the stay was good. There are no amenities near by. I also found it a little off that the cleaning staff empties our bags and hung up all of our clothes. To me it felt a little invasive. There is only valet parking and you may have to wait a while to get your car. We placed the request for our car and had to wait outside for 20 minutes for them to bring it around
Stayed 2 nights in Sep 2023
Response from Metin C. on 9 Oct,2023
Dear Brendan,Thank you for taking the time to let us know about your experience while staying with us. Your experience below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the department leadership team to ensure the necessary guidelines are in from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,

10/10 Excellent

wade

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Metin C. on 9 Oct,2023
Dear Wade,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Metin C. on 20 Sept,2023
Dear Angela,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

6/10 Okay

Nancy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
50/50
Decided to go here for my daughters 11th bday. Lailani was amazing, pool was nice, went to the restaurant at night, great service. I wish we noticed the gratuity was included at dinner, we ended up paying a 20% tip twice. Sunday morning was bad, short staff at the restaurant, we waited about 20min, no help, then a couple walks right in & they got helped instantly, adding to our (& other customers waiting) frustrations. The guy behind us said he’d been waiting 20min for just a coffee. So we took our order “to go” and whoever made the chai latte clearly wasn’t a barista, it was beyond extremely hot, far above the serving temperature. My kiddo cried because she burned herself. And when valet brought my car it now has a check engine light that it never had before. I’ve stayed here before they didn’t have valet before. So I had no choice but to use valet, & when I told the valet about it, all he said was, “we’re not held responsible” so overall, some moments were great, some were bad. Side note, Calil (manager) removed $50 from the burning chai tea incident, but valet parking alone costs $37, I paid $301.81 for the room & dinner was over $400.
Stayed 1 night in Sep 2023

10/10 Excellent

Sam

Stayed 1 night in Aug 2023
Response from Metin C. on 7 Sept,2023
Dear Sam,On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jaymes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Staff was amazing and the property is beautiful. The beds are luxurious and every attention to detail was paid careful attention too
Stayed 2 nights in Aug 2023
Response from Metin C. on 7 Aug,2023
Dear Jaymes,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Esteban

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property is great and ambiance, unfortunately every-time I have stayed there they have over charged me or duplicated service charges. This last time I had chargers to my account that were not mine from the restaurant and coffee service. Even though they said have receipts when they showed me the signature it was not even my room number. I have to check my charges every time before I leave.
Stayed 1 night in Jul 2023
Response from Metin C. on 26 Jul,2023
Dear Esteban,We deeply apologize for the recurring billing issues you've encountered during your stays with us. This is certainly not the experience we want for our valued guests. We take your concerns seriously and are investigating the matter. Your satisfaction is crucial to us, and we'll work to rectify the situation.Please consider giving us another opportunity to provide you with the outstanding experience you deserve.Sincerely,

10/10 Excellent

Evelyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Alvaro on 24 Jul,2023
Dear EvelynOn behalf of the entire hotel team, I want to thank you for sharing your feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Deborah

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Alvaro on 24 Jul,2023
Dear DeborahOn behalf of the entire hotel team, I want to thank you for sharing your feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Pawel, Roselle

Stayed 1 night in Jul 2023
Response from Metin C. on 7 Sept,2023
Dear Pawel,On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Mila

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
NIA has a big outdoor area and so as the swimming pool. Good for family staycation. Except the restaurant has limited foods to offer, should have variety of foods.
Stayed 1 night in Jul 2023
Response from Alvaro on 5 Jul,2023
Dear Mila,Thank you so much for choosing Hotel Nia. It is great to hear good feedback about our outdoor facilities. Thank you so much for staying with us.

4/10 Poor

Brandon

Stayed 4 nights in Jun 2023
Response from Alvaro on 5 Jul,2023
Dear Brandon,Thank you so much for choosing Hotel Nia. We would love to hear some feedback about prior stay and how we can improve to reach 10 next time. Thank you.

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like everything! Thanks!
Stayed 2 nights in Jun 2023
Response from Metin C. on 27 Jun,2023
Dear Cindy, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

10/10 Excellent

Tamra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Service, property, room, and pool are AMAZING!
Stayed 1 night in Jun 2023
Response from Metin C. on 5 Jun,2023
Dear Tamra,On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

10/10 Excellent

sherrie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean quiet modern and new hotel. Very soft bed, nice dining and wine options. friendly staff from valet, to check in, to room service all very well trained. I highly recommend. Area is primarily business' in the surrounding area so not walkable to town, however the restaurant in the hotel is very good. It also has a nice cafe for morning coffee and breakfast
Stayed 1 night in May 2023
Response from Metin C. on 29 May,2023
Dear Sherrie,Thank you for your positive review! We are delighted to hear that you had an excellent stay at our hotel. Your feedback is truly appreciated, and we hope to have the pleasure of hosting you again in the future.Best regards,

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Metin C. on 29 May,2023
Dear David,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

8/10 Good

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, room service was great and so was the food. Room was very well put together and comfortable. Would definitely stay here again.
Stayed 1 night in May 2023
Response from Metin C. on 28 May,2023
Dear Felipe,Thank you for your fantastic review! We're thrilled to hear that you had a wonderful stay at our hotel. Your kind words mean a lot to us, and we appreciate your positive feedback. We hope to welcome you back soon for another great experience.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Beautiful modern hotel!
Beautiful modern hotel with lots of fun, smart design elements. Valet parking only, which was a bit expensive. Very convenient to the freeway. Awesome pool area. Would love to stay again!
Stayed 1 night in May 2023
Response from Metin C. on 28 May,2023
Dear Deborah,Thank you for your delightful review! We're thrilled to hear that you had a fantastic stay with us. Your kind words mean the world to us. We look forward to welcoming you back soon!Best regards,

2/10 Terrible

James

Stayed 1 night in May 2023
Response from Metin C. on 28 May,2023
Dear James,We deeply regret to hear about your disappointing experience at our hotel. We apologize for any inconvenience caused and assure you that we take your feedback seriously. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time. The pool was and restaurant were wondering and the room was clean and relaxing.
Stayed 1 night in May 2023
Response from Metin C. on 28 May,2023
Dear Laura,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Indra H

Stayed 1 night in Apr 2023
Response from Metin C. on 25 Apr,2023
Dear Indra,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Barney, Los Angeles

Stayed 1 night in Apr 2023
Response from Metin C. on 28 May,2023
Dear Barney,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Mehmet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility, very clean and modern. Area is not walkable though.
Stayed 1 night in Apr 2023
Response from Metin C. on 17 Apr,2023
Dear Mehmet,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with leadership team as a way of celebrating the great guest experiences we delivered.We hope to welcome you again soon.

10/10 Excellent

Ashish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property in the middle of Silicon Valley
This is a fabulous property in the middle of Silicon Valley. Highly recommend it if you want to stay at a clean place that has good amenities.
Stayed 1 night in Apr 2023
Response from Metin C. on 16 Apr,2023
Dear Ashish,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Annie Chi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and new. Loved our stay!
Stayed 1 night in Apr 2023
Response from Metin C. on 10 Apr,2023
Dear Annie Chi,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Andrea

Stayed 1 night in Mar 2023
Response from Metin C. on 10 Apr,2023
On behalf of the entire our team, we would like to express our sincerest gratitude for choosing to stay with us and for taking the time to share your positive feedback.Thank you for choosing Hotel Nia as your home away from home, and we look forward to welcoming you back in the near future.

10/10 Excellent

daugherty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
everyone was very nice and professional. went out of way to offer free water which is a small thing but goes a long way!
Stayed 1 night in Mar 2023
Response from Metin C. on 10 Apr,2023
Dear Daugherty,Your kind words are a testament to the hard work and dedication of our team, and we will be sure to share your feedback with them. It is our goal to make every guest feel valued and appreciated, and we are thrilled to hear that we succeeded in doing so during your stay.We hope to welcome you again soon.

6/10 Okay

Kristen

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
They could not find my reservation even though I paid in full and had hotel.com confirmation number?
Stayed 1 night in Mar 2023
Response from Metin C. on 10 Apr,2023
Dear Kristen,Thank you for choosing to stay with us. Your experience is not up to our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with our leadership team, so we can do our best to ensure this does not occur again.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Metin C. on 10 Apr,2023
Dear Edward,Thank you for choosing to stay with us and for sharing your positive feedback. We are thrilled to hear that you enjoyed your stay, and it was our pleasure to serve you. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Evonne, COVINA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great and fun hotel to stay with.
Stayed 1 night in Feb 2023
Response from Metin C. on 10 Apr,2023
Dear Evonne,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

lakia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

RayAnn

Travelled with group
lovely stay. great pool and outdoor space
Stayed 1 night in Oct 2022
Response from Jessa A on 31 Oct,2022
Hi RayAnn, Thank you for taking time and we really appreciate your feedback! Hope to see you again soon! Regards, Hotel Nia Team

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible property Room Bar food experiences
Stayed 1 night in Oct 2022
Response from Jessa A on 31 Oct,2022
Hi Elizabeth, Thank you for taking time and we really appreciate your feedback! Hope to see you again soon! Regards, Hotel Nia Team

2/10 Terrible

emilie

The restaurant was terrible. Food quality was 0. We all agreed..! (In our party) and cake cutting fee is $10 a HEAD! The front desk was clueless and cashless and i wanted to pay housekeeping and valet Valet was incredibly expensive for a hotel in the middle of nowhere… valet for $37 in the middle of nowhere… $35 parking if not valet…. AND the pool attendant checking wrist bands is ridiculous. No one cares about your pool and non guests will never come.. its not a nice pool and the jacuzzi is even broken. I showed my band but i had to put it on (which i guess makes sense) but explain to me why some people are not asked and others are?! Also the door to the pool from the other garden space does not accept room keys.. why?!
Stayed 1 night in Jul 2022