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The entire staff was very attentive and helpful. Bartender at night gave good recommendations on drinks and food. Convenient store was directly across the street to one side and a taco stand on the other. The food there was 10/10.
Guadalupe
Stayed 2 nights in Apr 2024
2/10 Terrible
Karina
Travelled with family
1 May,2024
Disliked: Cleanliness, staff & service
DON’T STAY HERE THEY WILL STEAL YOUR THINGS! I do not recommend this hotel. Someone took my car keys and my Houston Astros rhinestone shirt. This all happened when they came in to do room service. Didn’t notice my keys were missing too until we arrived back to Houston. Not much was done by front desk all they did was contact laundry service to see if they had taken my shirt with the bed sheets which weren’t even replaced when they did room service! Definitely won’t be staying here again and won’t recommend it! Also the beds are hard and one of our rooms was hot!
Karina
Stayed 2 nights in Apr 2024
Response from General Manager on 1 May,2024
Dear Karina,Thank you for choosing Novit Hotel, for your stay in Mexico City It seems strange that some car keys that belonged to a car located in Houston USA, have disappeared in Mexico City, Not make sense at all. They are useless for our team members because we are hundreds of miles away. It is a pity to read an accusation without any fundaments. Best regards.
Someone took my Astros bling shirt from our room all they did was made me fill out a report no checking cámaras or going in to double check like they said they would! I’m sure someone with their cleaning crew took it because I clearly left it on top of the bed and when we got back at night the room had been cleaned and it was gone! Also the beds are hard won’t be staying again.
Karina
Stayed 4 nights in Apr 2024
Response from General Manager on 1 May,2024
Dear Karina,Your comment seems to be biased, considering it is the second time you have written a review with the same message on two different reservations. As we have previously mentioned, there is no evidence to support your claim, and strangely, the same incident has occurred twice at the same time in our hotel.Best regards.
Juan Pablo and Marco made our visit enjoyable and they were very helpful.
Manuel
Stayed 5 nights in Apr 2024
Response from General Manager on 1 May,2024
Dear Manuel, Thank you for choosing to stay at Novit. We are glad to hear that you enjoyed your stay with us. Your positive feedback will be shared with all of our team.See you soon!Best Regards.
Loved this place and its location! Customer service was excellent, super welcoming. Love the room, really clean and comfy. The location is amazing, you can walk at any time and feel safe.
Carlos
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr,2024
Dear Carlos, Thank you for choosing to stay at Novit recently. We are very glad to know that our location was convenient for you and that you enjoyed all of our facilities and amenities during your stay. We hope to have the pleasure of welcoming you back soon.Best regards.
I liked it and I would stay again, just one observation: at breakfast they didn't give me the option of the promotion they have of the 3x2 buffet.
Hubert
Stayed 2 nights in Mar 2024
Response from General Manager on 3 Apr,2024
Dear Hubert,Thank you for recently stay with us. We are pleased to hear that you enjoyed your time here. However, we apologize for any confusion regarding our buffet promotion. We do not offer a 3x2 promotion at the moment. We apologize if there was any misunderstanding with the information provided, and we will take extra care in our communications in the future.We hope to see you soon on your next trip to Mexico City.Best regards.
Everything was good. Only cons, no refrigerator and the shower wasn’t private. If you’re showering and are sharing the room with someone it might be uncomfortable, only frosted glass is giving privacy.
Roxanne
Stayed 5 nights in Mar 2024
Response from General Manager on 25 Apr,2024
Dear Roxanne, Thank you for recently stay with us. We are glad to hear that you enjoyed your stay. We appreciate all of your feedback and will take it into consideration. We look forward to seeing you again soon.Best regards!
Hotel was excellent all the way around. Service, amenities, cleanliness. Staff is extremely courteous, very friendly and the food at the restaurant was great.
Rachel
Stayed 8 nights in Mar 2024
Response from General Manager on 3 Apr,2024
Dear Rachel, Thank you for taking the time to write about your stay at our hotel. We are pleased to hear that you enjoyed our services and facilities and hope to see you again soon. Best regards,
Excelente localización en la Ave Insurgentes, localizacion estrategica para viajes de trabajo, es la segunda vez que me hospedo en el Novit por razones de trabajo.
Jann
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr,2024
Apreciable Jann.Antes que nada agradecemos tu preferencia por el Hotel Novit, nos da mucho gusto poder recibirte en cada una de tus estancias y esperamos verte muy pronto nuevamente.Saludos
Dear Jordi, Thank you for staying with us recently. We are thrilled to hear that you enjoyed the food at our Aktuel Restaurant. We hope to see you again soon. Best regards,Dear Jordi, Thank you for staying with us recently. We are thrilled to hear that you enjoyed the food at our Aktuel Restaurant. We hope to see you again soon. Best regards,
10/10 Excellent
Selene G
12 Feb,2024
Liked: Amenities
Selene G
Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb,2024
Dear Selene, thank you for staying at Novit Hotel recently. We hope to see you again soon! Best regards.
Dear Patrick, Thank you for staying at Novit recently. We are glad to hear that you enjoyed our hotel and its location. We hope to see you again soon on your next trip to Mexico City.Best Regards!
10/10 Excellent
LOUIS
1 Jan,2024
LOUIS
Stayed 4 nights in Dec 2023
Response from General Manager on 4 Jan,2024
Dear Louis,Thank you for choosing to stay with us recently. We hope you had a great experience and we look forward to welcoming you back soon.Best regards.
10/10 Excellent
Roxana
1 Jan,2024
Roxana
Stayed 1 night in Dec 2023
Response from General Manager on 4 Jan,2024
Dear Roxana, Thank you for staying with us recently. We hope to see you soon on your next trip to Mexico City.Best regards.
Dear Wieslaw, Thank you for choosing to stay at Novit. We are very happy to hear that you enjoyed your stay and hope to see you again soon. Best regards.
It was amazing! Thank you !
Clean, desk customer service super friendly. Room clean, safe. Everything was perfect!
Mario
Stayed 3 nights in Dec 2023
Response from General Manager on 21 Dec,2023
Dear Mario,Thank you for your review. We are very happy to know that you had an amazing stay with us and everything was perfect. We assure you that we will be waiting for your next trip to Mexico City.Best regards!
10/10 Excellent
Kwok Keung
14 Dec,2023
Kwok Keung
Response from General Manager on 6 Feb,2024
Dear Kwok,Thank you for staying at Novit. We're glad to hear that you enjoyed your experience. We hope to see you again on your next trip to Mexico City.Best regards!
10/10 Excellent
Maria
9 Dec,2023
Maria
Stayed 2 nights in Dec 2023
Response from General Manager on 15 Jan,2024
Hola Maria. Nos da gusto saber que disfrutaste tu estancia con nostros y esperamos verte muy pronto.Saludos
El servicio excelente y muy buena ubicación para ir a la F1
Alejandra
Response from General Manager on 24 Feb,2024
Agradecemos tu reciente estancia en el Hotel Novit. Nos da mucho gusto saber que nuestro servicio cumpliera con tus expectativas y esperamos poder tenerte con nosotros y puedas disfrutar de la F1 en Octubre. Saludos.
Dear Alfredo, Thank you for staying at Novit recently. We are glad to hear that our location was convenient for your trip. We hope to see you again soon.
Estimada Verónica.Gracias por tu reciente estancia en el Hotel Novit, nos da gusto saber que tuviste una buena experiencia en el Hotel. Esperamos verte pronto.Saludos!
Good location. Good amenities. Just need to start thinking about different peoples different needs
Kiran
Stayed 3 nights in Nov 2023
Response from General Manager on 23 Nov,2023
Dear Kiran, Thank you for staying with us recently. We are very happy to hear that you enjoyed our amenities and facilities. We appreciate your feedback and will take it into consideration. We hope to see you back soon.Best regards.
10/10 Excellent
Antonio
21 Nov,2023
Antonio
Stayed 3 nights in Nov 2023
Response from General Manager on 12 Dec,2023
Estimado Antonio. Agradecemos tu reciente estancia y esperamos verte pronto. Saludos
8/10 Good
Hak
21 Nov,2023
Hak
Stayed 2 nights in Nov 2023
Response from General Manager on 12 Dec,2023
Dear Hak, We appreciate your recent stay at Novit and hope to see you again soon.Best regards.
The Hotel Novit is clean, has friendly staff and very near to several great resturants and shopping areas. Great for pleasure and business.
Brian
Stayed 1 night in Nov 2023
Response from General Manager on 14 Nov,2023
Dear Brian.Thank you for choosing to stay with us. We are very happy to hear that you had a great time in Mexico City and that our location was convenient for your trip. We look forward to welcoming you back soon.Best Regads.
Dear Alexander.Thanks for your recently stay at Novit Hotel, its great to know that you enjoyed our service and facilities during your stay. We hope see you soon on your next trip to Mexico City.Best Regads!
10/10 Excellent
Edner David
24 Sept,2023
Edner David
Stayed 2 nights in Sep 2023
Response from General Manager on 31 Oct,2023
Estimado Edner Davir. Agradecemos tu reciente estancia en el Hotel Novit y esperamos verte muy pronto. Saludos.
Apreciable Erin.Gracias por tu reciente estancia en Novit, nos da mucho gusto saber que encontraste el Hotel limpio y ordenado, esto es de lo mas importante para nosotros y lo tomamos muy en serio. Esperamos verte muy pronto!Saludos
10/10 Excellent
Verified traveller
Travelled with family
23 Aug,2023
Liked: Property conditions & facilities
Family trip
Really enjoyed our stay. Excellent service, friendly staff, good location. Would definitely stay again on another trip to Mexico City.
Verified traveller
Stayed 1 night in Aug 2023
Response from General Manager on 28 Aug,2023
Dear Guest:Thanks for your recently stay at Novit, its great to know that you and your family enjoiyed your stay, our location and you can be sure that we wil share your review woth all our staff. See you on your next trip to Mexico City.Best Regards!
Apreciable Victoria.Agradecemos tu reciente estancia en el Hotel Novit, nos da gusto saber que tuviste una buena experiencia con nosotros y esperamos verte muy ponto. Saludos
Estimado Alberto. Agradecemos tu reciente estancia en el Hotel Novit y nos da gusto saber que tuviste una buena experiencia con nosotoros.Hasta pronto.
Dear Teresa:Thanks for your recently stay at Novit, its great to know that you enjoyed our location in the city. We can notice that something went wrong during your stay, we will try to contact you to find out how we can solve it.We hope see you soon.Regards!
2/10 Terrible
Maria emilia
30 May,2023
Maria emilia
Stayed 3 nights in May 2023
Response from General Manager on 11 Jul,2023
Dear Maria Emilia. Thanks for your recently stay at Novit.We can notice that something went wrong during your stay, we will try to contact you to find out how we can solve it.We hope see you soon.Regards.
10/10 Excellent
Verified traveller
Business traveller
24 May,2023
Liked: Cleanliness, room comfort
Verified traveller
Stayed 3 nights in May 2023
Response from General Manager on 1 Jun,2023
Dear Guest. Thanks for your recently stay, its great to know that you had a good experience with us. Best Regards!
The room was great, the food was decent, the only thing I did not like was the attitude I got from a young man qhen I requested room service. Online it states 24 hours but they don't offer all night. I was able to get what I needed but with an attitude. Probably never staying there again but it's a good hotel.
MARIA
Response from General Manager on 1 Jun,2023
Dear Maria. Thank you for sharing your feedback on your recent experience.We're glad to hear that you found the room to be great and that you enjoyed the food. However, we apologize for the inconvenience you faced when requesting room service, and the confusion caused by this discrepancy and we understand how it could affect your overall experience. We already correct the information and we hope very soon go back to our 24 hour In-Room Dinning Service. We hope se you soon and i can assure you you will have an enjoyable experience.Best Regards!
10/10 Excellent
Douglas
7 May,2023
Douglas
Stayed 1 night in May 2023
Response from General Manager on 1 Jun,2023
Dear Douglas:Thanks for your recently stay, its great to know that you enjoyed al the experience.Se you soon!
Dear Enrique:Thanks for your recently stay at Novit.Its great to know that you enjoyed our service and location, we hope to see you soon. Best Regards!
8/10 Good
Verified traveller
Travelled with family
24 Apr,2023
Liked: Cleanliness
Disliked: Room comfort
The facility and staff are great but even though they list this is an AC property it doesn't work, i reported it a few times but it never got fixed.
Verified traveller
Stayed 2 nights in Apr 2023
Response from General Manager on 29 Apr,2023
Dear Guest:Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are pleased to hear that you found our facility and staff to be great. However, we are sorry that you experienced issues with the AC in your room, this is not common in Novit but an exception and we already solve this issue. We would like to see you soon in Novit and assure you that we will do everything to make sure you have a comfortable stay.Best Regards!
Apreciable Lance:Nos da gusto saber que todo estuvo bien durante tu estancia y agradecemos mucho tus comentarios.Esperamos verte en tu próximo viaje a la CDMX.Saludos
10/10 Excellent
keith, EL PASO
10 Apr,2023
keith
Stayed 1 night in Apr 2023
Response from General Manager on 3 May,2023
Dear Keith.Thanks for your recently stay at Novit, itsgeat to know that you enjoyed your expirience with us. See you soon!
8/10 Good
Juan
Business traveller
26 Mar,2023
Liked: Cleanliness, room comfort
Hotel with great location
It is a hotel with great Location. Mariana in the service center is excellent, very kind and very effective. Concierge personnel is also very attentive. Only cons, A/C was very noisy. They changed me to another room, and same problem. I would stay here in my next business trip.
Juan
Stayed 2 nights in Mar 2023
Response from General Manager on 4 Apr,2023
Dear JuanThanks for your recetly stay at Novit. Its greatt to know that you enjoyed your staty with us, and you can be sure that we will share this review with all our Staff. Regarding the air conditioning, it is not something common in the Hotel, it was an exception that we have already solved.For us it will be a pleasure to see you again in Novit.Best Regards!
10/10 Excellent
Lesly
Travelled with group
22 Mar,2023
Liked: Cleanliness, room comfort
Great stay!
Nice big room clean and comfortable - very convenient for my needs and the staff is lovely
Lesly
Stayed 3 nights in Mar 2023
Response from General Manager on 23 Mar,2023
Dear Lesly.Thank for your recently stay at Novit Hotel, its great to know that you had a goo experience with us, and we hope see you at your next trip to Mexico City. Best Regards!