Front of property – evening/night

Reviews of Hotel Novit

4 out of 5
Hotel Novit
Mexico City

Reviews

9.2

Wonderful

Rating 10 - Excellent. 700 out of 1001 reviews" "
Rating 8 - Good. 230 out of 1001 reviews" "
Rating 6 - Okay. 46 out of 1001 reviews" "
Rating 4 - Poor. 8 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Guadalupe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was very attentive and helpful. Bartender at night gave good recommendations on drinks and food. Convenient store was directly across the street to one side and a taco stand on the other. The food there was 10/10.
Stayed 2 nights in Apr 2024

2/10 Terrible

Karina

Travelled with family
Disliked: Cleanliness, staff & service
DON’T STAY HERE THEY WILL STEAL YOUR THINGS! I do not recommend this hotel. Someone took my car keys and my Houston Astros rhinestone shirt. This all happened when they came in to do room service. Didn’t notice my keys were missing too until we arrived back to Houston. Not much was done by front desk all they did was contact laundry service to see if they had taken my shirt with the bed sheets which weren’t even replaced when they did room service! Definitely won’t be staying here again and won’t recommend it! Also the beds are hard and one of our rooms was hot!
Stayed 2 nights in Apr 2024
Response from General Manager on 1 May,2024
Dear Karina,Thank you for choosing Novit Hotel, for your stay in Mexico City It seems strange that some car keys that belonged to a car located in Houston USA, have disappeared in Mexico City, Not make sense at all. They are useless for our team members because we are hundreds of miles away. It is a pity to read an accusation without any fundaments. Best regards.

6/10 Okay

Karina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Someone took my Astros bling shirt from our room all they did was made me fill out a report no checking cámaras or going in to double check like they said they would! I’m sure someone with their cleaning crew took it because I clearly left it on top of the bed and when we got back at night the room had been cleaned and it was gone! Also the beds are hard won’t be staying again.
Stayed 4 nights in Apr 2024
Response from General Manager on 1 May,2024
Dear Karina,Your comment seems to be biased, considering it is the second time you have written a review with the same message on two different reservations. As we have previously mentioned, there is no evidence to support your claim, and strangely, the same incident has occurred twice at the same time in our hotel.Best regards.

10/10 Excellent

Manuel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Juan Pablo and Marco made our visit enjoyable and they were very helpful.
Stayed 5 nights in Apr 2024
Response from General Manager on 1 May,2024
Dear Manuel, Thank you for choosing to stay at Novit. We are glad to hear that you enjoyed your stay with us. Your positive feedback will be shared with all of our team.See you soon!Best Regards.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Alfredo, Rialto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager on 1 May,2024
Estimado Alfredo. Agradecemos tu reciente estancia y nos da gusto que esta fue como lo esperabas. Hasta pronto!Saludos.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place and its location! Customer service was excellent, super welcoming. Love the room, really clean and comfy. The location is amazing, you can walk at any time and feel safe.
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr,2024
Dear Carlos, Thank you for choosing to stay at Novit recently. We are very glad to know that our location was convenient for you and that you enjoyed all of our facilities and amenities during your stay. We hope to have the pleasure of welcoming you back soon.Best regards.

8/10 Good

Hubert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it and I would stay again, just one observation: at breakfast they didn't give me the option of the promotion they have of the 3x2 buffet.
Stayed 2 nights in Mar 2024
Response from General Manager on 3 Apr,2024
Dear Hubert,Thank you for recently stay with us. We are pleased to hear that you enjoyed your time here. However, we apologize for any confusion regarding our buffet promotion. We do not offer a 3x2 promotion at the moment. We apologize if there was any misunderstanding with the information provided, and we will take extra care in our communications in the future.We hope to see you soon on your next trip to Mexico City.Best regards.

10/10 Excellent

Roxanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Only cons, no refrigerator and the shower wasn’t private. If you’re showering and are sharing the room with someone it might be uncomfortable, only frosted glass is giving privacy.
Stayed 5 nights in Mar 2024
Response from General Manager on 25 Apr,2024
Dear Roxanne, Thank you for recently stay with us. We are glad to hear that you enjoyed your stay. We appreciate all of your feedback and will take it into consideration. We look forward to seeing you again soon.Best regards!

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was excellent all the way around. Service, amenities, cleanliness. Staff is extremely courteous, very friendly and the food at the restaurant was great.
Stayed 8 nights in Mar 2024
Response from General Manager on 3 Apr,2024
Dear Rachel, Thank you for taking the time to write about your stay at our hotel. We are pleased to hear that you enjoyed our services and facilities and hope to see you again soon. Best regards,

10/10 Excellent

Jann

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente localización en la Ave Insurgentes, localizacion estrategica para viajes de trabajo, es la segunda vez que me hospedo en el Novit por razones de trabajo.
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr,2024
Apreciable Jann.Antes que nada agradecemos tu preferencia por el Hotel Novit, nos da mucho gusto poder recibirte en cada una de tus estancias y esperamos verte muy pronto nuevamente.Saludos

6/10 Okay

Raul

Stayed 1 night in Mar 2024

10/10 Excellent

Yiyi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great location and convenient
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr,2024
Dear Yiyi,Thank you for writing about your stay with us. We are glad to hear that you enjoyed our hotel. We hope to see you again soon.Regards

10/10 Excellent

Jordi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very attentive and food was good
Stayed 1 night in Feb 2024
Response from General Manager on 3 Apr,2024
Dear Jordi, Thank you for staying with us recently. We are thrilled to hear that you enjoyed the food at our Aktuel Restaurant. We hope to see you again soon. Best regards,Dear Jordi, Thank you for staying with us recently. We are thrilled to hear that you enjoyed the food at our Aktuel Restaurant. We hope to see you again soon. Best regards,

10/10 Excellent

Selene G

Liked: Amenities
Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb,2024
Dear Selene, thank you for staying at Novit Hotel recently. We hope to see you again soon! Best regards.

10/10 Excellent

Alexander, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, staff and facilities
Stayed 6 nights in Feb 2024
Response from General Manager on 12 Feb,2024
Hi Alexander, Thanks for staying at Novit. We're glad you enjoyed our facilities.We hope to see you again soon. Best Regards

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from General Manager on 12 Feb,2024
Estimado Daniel.Gracias por tu reciente esancia en Novit, esperamos verte pronto.Saludos!

10/10 Excellent

Patrick, Saugus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel close to restaurants and shops.
Stayed 4 nights in Jan 2024
Response from General Manager on 6 Feb,2024
Dear Patrick, Thank you for staying at Novit recently. We are glad to hear that you enjoyed our hotel and its location. We hope to see you again soon on your next trip to Mexico City.Best Regards!

10/10 Excellent

LOUIS

Stayed 4 nights in Dec 2023
Response from General Manager on 4 Jan,2024
Dear Louis,Thank you for choosing to stay with us recently. We hope you had a great experience and we look forward to welcoming you back soon.Best regards.

10/10 Excellent

Roxana

Stayed 1 night in Dec 2023
Response from General Manager on 4 Jan,2024
Dear Roxana, Thank you for staying with us recently. We hope to see you soon on your next trip to Mexico City.Best regards.

10/10 Excellent

WIESLAW, Mesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was super restaurant exelent
Stayed 3 nights in Dec 2023
Response from General Manager on 15 Jan,2024
Dear Wieslaw, Thank you for choosing to stay at Novit. We are very happy to hear that you enjoyed your stay and hope to see you again soon. Best regards.

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation
It was amazing! Thank you ! Clean, desk customer service super friendly. Room clean, safe. Everything was perfect!
Stayed 3 nights in Dec 2023
Response from General Manager on 21 Dec,2023
Dear Mario,Thank you for your review. We are very happy to know that you had an amazing stay with us and everything was perfect. We assure you that we will be waiting for your next trip to Mexico City.Best regards!

10/10 Excellent

Kwok Keung

Response from General Manager on 6 Feb,2024
Dear Kwok,Thank you for staying at Novit. We're glad to hear that you enjoyed your experience. We hope to see you again on your next trip to Mexico City.Best regards!

10/10 Excellent

Maria

Stayed 2 nights in Dec 2023
Response from General Manager on 15 Jan,2024
Hola Maria. Nos da gusto saber que disfrutaste tu estancia con nostros y esperamos verte muy pronto.Saludos

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
El servicio excelente y muy buena ubicación para ir a la F1
Response from General Manager on 24 Feb,2024
Agradecemos tu reciente estancia en el Hotel Novit. Nos da mucho gusto saber que nuestro servicio cumpliera con tus expectativas y esperamos poder tenerte con nosotros y puedas disfrutar de la F1 en Octubre. Saludos.

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent Location
Stayed 3 nights in Nov 2023
Response from General Manager on 5 Dec,2023
Dear Alfredo, Thank you for staying at Novit recently. We are glad to hear that our location was convenient for your trip. We hope to see you again soon.

10/10 Excellent

Veronica Garcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Nov 2023
Response from General Manager on 27 Nov,2023
Estimada Verónica.Gracias por tu reciente estancia en el Hotel Novit, nos da gusto saber que tuviste una buena experiencia en el Hotel. Esperamos verte pronto.Saludos!

8/10 Good

Kiran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Good amenities. Just need to start thinking about different peoples different needs
Stayed 3 nights in Nov 2023
Response from General Manager on 23 Nov,2023
Dear Kiran, Thank you for staying with us recently. We are very happy to hear that you enjoyed our amenities and facilities. We appreciate your feedback and will take it into consideration. We hope to see you back soon.Best regards.

10/10 Excellent

Antonio

Stayed 3 nights in Nov 2023
Response from General Manager on 12 Dec,2023
Estimado Antonio. Agradecemos tu reciente estancia y esperamos verte pronto. Saludos

8/10 Good

Hak

Stayed 2 nights in Nov 2023
Response from General Manager on 12 Dec,2023
Dear Hak, We appreciate your recent stay at Novit and hope to see you again soon.Best regards.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Novit is clean, has friendly staff and very near to several great resturants and shopping areas. Great for pleasure and business.
Stayed 1 night in Nov 2023
Response from General Manager on 14 Nov,2023
Dear Brian.Thank you for choosing to stay with us. We are very happy to hear that you had a great time in Mexico City and that our location was convenient for your trip. We look forward to welcoming you back soon.Best Regads.

10/10 Excellent

Alexander, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent service and facilities.
Stayed 2 nights in Oct 2023
Response from General Manager on 16 Oct,2023
Dear Alexander.Thanks for your recently stay at Novit Hotel, its great to know that you enjoyed our service and facilities during your stay. We hope see you soon on your next trip to Mexico City.Best Regads!

10/10 Excellent

Edner David

Stayed 2 nights in Sep 2023
Response from General Manager on 31 Oct,2023
Estimado Edner Davir. Agradecemos tu reciente estancia en el Hotel Novit y esperamos verte muy pronto. Saludos.

10/10 Excellent

Shiraz

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Sep 2023
Response from General Manager on 26 Sept,2023
Dear Shiraz.Thanks for your review its great to know that you enjoyed your stay with us. Hope see you at your next trip to Mexico City.Best Regards!

8/10 Good

Raul

Stayed 2 nights in Sep 2023
Response from General Manager on 16 Oct,2023
Estimado Raul .Gracias por tu reciente estancia en el Hotel Novit y esperamos poder verte muy pronto. Saludos.

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, todo limpio y ordenado.
Stayed 2 nights in Aug 2023
Response from General Manager on 18 Sept,2023
Apreciable Erin.Gracias por tu reciente estancia en Novit, nos da mucho gusto saber que encontraste el Hotel limpio y ordenado, esto es de lo mas importante para nosotros y lo tomamos muy en serio. Esperamos verte muy pronto!Saludos

10/10 Excellent

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Family trip
Really enjoyed our stay. Excellent service, friendly staff, good location. Would definitely stay again on another trip to Mexico City.
Stayed 1 night in Aug 2023
Response from General Manager on 28 Aug,2023
Dear Guest:Thanks for your recently stay at Novit, its great to know that you and your family enjoiyed your stay, our location and you can be sure that we wil share your review woth all our staff. See you on your next trip to Mexico City.Best Regards!

10/10 Excellent

M. Victoria S

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from General Manager on 2 Aug,2023
Apreciable Victoria.Agradecemos tu reciente estancia en el Hotel Novit, nos da gusto saber que tuviste una buena experiencia con nosotros y esperamos verte muy ponto. Saludos

8/10 Good

Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jul 2023
Response from General Manager on 20 Jul,2023
Estimado Alberto. Agradecemos tu reciente estancia en el Hotel Novit y nos da gusto saber que tuviste una buena experiencia con nosotoros.Hasta pronto.

6/10 Okay

Teresa, RICHMOND

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
this hotel is in a very nice side of town
Stayed 2 nights in Jun 2023
Response from General Manager on 11 Jul,2023
Dear Teresa:Thanks for your recently stay at Novit, its great to know that you enjoyed our location in the city. We can notice that something went wrong during your stay, we will try to contact you to find out how we can solve it.We hope see you soon.Regards!

2/10 Terrible

Maria emilia

Stayed 3 nights in May 2023
Response from General Manager on 11 Jul,2023
Dear Maria Emilia. Thanks for your recently stay at Novit.We can notice that something went wrong during your stay, we will try to contact you to find out how we can solve it.We hope see you soon.Regards.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in May 2023
Response from General Manager on 1 Jun,2023
Dear Guest. Thanks for your recently stay, its great to know that you had a good experience with us. Best Regards!

8/10 Good

MARIA, ORANGE

Liked: Cleanliness, amenities, property conditions & facilities
The room was great, the food was decent, the only thing I did not like was the attitude I got from a young man qhen I requested room service. Online it states 24 hours but they don't offer all night. I was able to get what I needed but with an attitude. Probably never staying there again but it's a good hotel.
Response from General Manager on 1 Jun,2023
Dear Maria. Thank you for sharing your feedback on your recent experience.We're glad to hear that you found the room to be great and that you enjoyed the food. However, we apologize for the inconvenience you faced when requesting room service, and the confusion caused by this discrepancy and we understand how it could affect your overall experience. We already correct the information and we hope very soon go back to our 24 hour In-Room Dinning Service. We hope se you soon and i can assure you you will have an enjoyable experience.Best Regards!

10/10 Excellent

Douglas

Stayed 1 night in May 2023
Response from General Manager on 1 Jun,2023
Dear Douglas:Thanks for your recently stay, its great to know that you enjoyed al the experience.Se you soon!

10/10 Excellent

Enrique

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel. Great service. Easy access.
Stayed 2 nights in Apr 2023
Response from General Manager on 3 May,2023
Dear Enrique:Thanks for your recently stay at Novit.Its great to know that you enjoyed our service and location, we hope to see you soon. Best Regards!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
The facility and staff are great but even though they list this is an AC property it doesn't work, i reported it a few times but it never got fixed.
Stayed 2 nights in Apr 2023
Response from General Manager on 29 Apr,2023
Dear Guest:Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are pleased to hear that you found our facility and staff to be great. However, we are sorry that you experienced issues with the AC in your room, this is not common in Novit but an exception and we already solve this issue. We would like to see you soon in Novit and assure you that we will do everything to make sure you have a comfortable stay.Best Regards!

10/10 Excellent

Lance

Liked: Cleanliness, amenities, property conditions & facilities
Todo esta bien
Stayed 3 nights in Apr 2023
Response from General Manager on 19 Apr,2023
Apreciable Lance:Nos da gusto saber que todo estuvo bien durante tu estancia y agradecemos mucho tus comentarios.Esperamos verte en tu próximo viaje a la CDMX.Saludos

10/10 Excellent

keith, EL PASO

Stayed 1 night in Apr 2023
Response from General Manager on 3 May,2023
Dear Keith.Thanks for your recently stay at Novit, itsgeat to know that you enjoyed your expirience with us. See you soon!

8/10 Good

Juan

Business traveller
Liked: Cleanliness, room comfort
Hotel with great location
It is a hotel with great Location. Mariana in the service center is excellent, very kind and very effective. Concierge personnel is also very attentive. Only cons, A/C was very noisy. They changed me to another room, and same problem. I would stay here in my next business trip.
Stayed 2 nights in Mar 2023
Response from General Manager on 4 Apr,2023
Dear JuanThanks for your recetly stay at Novit. Its greatt to know that you enjoyed your staty with us, and you can be sure that we will share this review with all our Staff. Regarding the air conditioning, it is not something common in the Hotel, it was an exception that we have already solved.For us it will be a pleasure to see you again in Novit.Best Regards!

10/10 Excellent

Lesly

Travelled with group
Liked: Cleanliness, room comfort
Great stay!
Nice big room clean and comfortable - very convenient for my needs and the staff is lovely
Stayed 3 nights in Mar 2023
Response from General Manager on 23 Mar,2023
Dear Lesly.Thank for your recently stay at Novit Hotel, its great to know that you had a goo experience with us, and we hope see you at your next trip to Mexico City. Best Regards!