Down duvets, in-room safe, desk, iron/ironing board

Reviews of Residence Inn by Marriott Miami Sunny Isles Beach

3 out of 5
Residence Inn by Marriott Miami Sunny Isles Beach
17700 Collins Avenue, Sunny Isles Beach, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 544 out of 1002 reviews" "
Rating 8 - Good. 251 out of 1002 reviews" "
Rating 6 - Okay. 113 out of 1002 reviews" "
Rating 4 - Poor. 54 out of 1002 reviews" "
Rating 2 - Terrible. 40 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shanesha

Liked: Property conditions & facilities
Great
Stayed 4 nights in Apr 2024
Response from Rooms Operations Manager on 1 May,2024
Dear Shanesha, It was a pleasure having you as our guest at Residence Inn Miami Sunny Isles Beach. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your review, and we look forward to hosting you again soon.Alexa Musumeci,Rooms Operations Manager

10/10 Excellent

Annalyn Galitan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Rooms Operations Manager on 27 Apr,2024
Dear Ms. Galitan, Thank you for your kind rating. We are glad you had such a positive experience during your time at Residence Inn Miami Sunny Isles Beach, as we are committed to providing exceptional service to every guest. We look forward to welcoming you back and wish you all the best.Alexa MusumeciRooms Operations Manager

10/10 Excellent

Marijan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inside the building is really nice, and the activities
Stayed 4 nights in Apr 2024
Response from Rooms Operations Manager on 25 Apr,2024
Dear Marijan, Thank you for being our guest at Residence Inn Miami Sunny Isles Beach and writing such a generous review. We are delighted that you enjoyed our property and the amenities we offer. Thank you once more for including us in your travel plans; we look forward to many more memorable visits with you!Alexa Musumeci,Rooms Operations Manager

6/10 Okay

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rooms Operations Manager on 25 Apr,2024
Dear Cynthia, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Alexa Musumeci,Rooms Operations Manager

10/10 Excellent

Susanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Beata on 24 Apr,2024
Thank you!

10/10 Excellent

Itanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean.. Soon as you walk through the door the Smell is breathtaking it smells wonderful. The free drink a day was definitely Refreshing. Rooms was nice and clean and everybody was Friendly. Bartender and Food was Excellent.
Stayed 4 nights in Apr 2024
Response from Rooms Operations Manager on 21 Apr,2024
Dear Itanya, Thank you for sharing your review of Residence Inn Miami Sunny Isles Beach. It is delightful to know you had a great stay and that you were pleased with our courteous associates and well-kept, relaxing accommodations. We also appreciate you mentioning the complimentary drink we offer and the delicious food we serve. It was our pleasure hosting you, and we hope to be your hotel of choice every time you visit the area. Alexa Musumeci,Rooms Operations Manager

10/10 Excellent

Enej

Stayed 16 nights in Mar 2024
Response from Rooms Operations Manager on 30 Apr,2024
Dear Enej, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Residence Inn Miami Sunny Isles Beach, and we look forward to welcoming you again soon.Alexa Musumeci,Rooms Operations Manager

6/10 Okay

Brandon

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from Rooms Operations Manager on 10 Apr,2024
Dear Brandon, Thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. Thank you once more for your feedback, and we look forward to seeing you again on your next visit to our area.Alexa Musumeci,Rooms Operations Manager

10/10 Excellent

Kamlesh

Great service and property.
Stayed 5 nights in Apr 2024
Response from Rooms Operations Manager on 8 Apr,2024
Dear Kamlesh, Thank you for choosing to stay at Residence Inn Miami Sunny Isles Beach and sharing your experience. We are thrilled to know you were pleased with our outstanding service and well-maintained property. It was a pleasure to host you, and we look forward to your return visit.Alexa Musumeci,Rooms Operations Manager

6/10 Okay

Margaret

Stayed 5 nights in Apr 2024
Response from Rooms Operations Manager on 27 Apr,2024
Dear Margaret, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you again for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Alexa MusumeciRooms Operations Manager

8/10 Good

Silvi, Wilmington

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Rooms Operations Manager on 5 Apr,2024
Dear Silvi, Thank you for being our guest at Residence Inn Miami Sunny Isles Beach and sharing your excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to our area.Alexa Musumeci,Rooms Operations Manager

8/10 Good

NEELESH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and cleaning crew were very helpful and attentive. Only issue we had one day was someone smoking marijuana on their room which was coming through our bathroom but the staff sorted it out quickly. Great stay
Stayed 10 nights in Mar 2024
Response from Rooms Operations Manager on 26 Mar,2024
Dear Neelesh, Thank you for being our guest and sharing your feedback. We are glad your overall stay was pleasant; however, we apologize for the specific issue you outlined. We are pleased that our staff resolved this to your satisfaction. Our team is dedicated to providing genuine and attentive hospitality, and we appreciate you acknowledging their efforts. We hope you will stay with us again at Residence Inn Miami Sunny Isles Beach the next time you are in the area. Alexa Musumeci,Rooms Operations Manager

2/10 Terrible

Diego

Disliked: Staff & service, property conditions & facilities
This is not a Marriot, looks like a cheaper motel. Mediocre service.
Stayed 3 nights in Mar 2024
Response from Rooms Operations Manager on 27 Mar,2024
Dear Diego, Thank you for taking the time to leave a review. We sincerely apologize for not meeting your expectations and for the unsatisfactory service you received from us. Please be assured we will follow up on your comments with our team and will take the necessary measures to ensure we focus on providing exceptional hospitality and stay to our guests. We are grateful for your patience and feedback, and we hope you will give us another chance to make a better impression. Alexa Musumeci,Rooms Operations Manager

10/10 Excellent

Renee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!!! Super friendly and helpful!
Stayed 5 nights in Mar 2024
Response from Rooms Operations Manager on 25 Mar,2024
Dear Renee, Thank you for choosing Residence Inn Miami Sunny Isles Beach and taking the time to review your stay. It was a pleasure reading about the excellent service you received from our courteous associates. This is what we strive to do every day, so we appreciate you acknowledging our efforts. Thank you again for allowing us to be of service. We look forward to having the pleasure of doing so again in the near future.Alexa MusumeciRooms Operations Manager

8/10 Good

Sam

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Next to best resorts
Stayed 3 nights in Mar 2024
Response from Rooms Operations Manager on 23 Mar,2024
Dear Sam, Thank you for the wonderful review of your recent stay at the Residence Inn Miami Sunny Isles Beach. We are pleased you found our location to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area. Alexa MusumeciRooms Operations Manager

10/10 Excellent

Harshang

Liked: Cleanliness, property conditions & facilities
Good property to stay walkable distance near to beach also easy public transportation is available.
Stayed 4 nights in Mar 2024
Response from Rooms Operations Manager on 20 Mar,2024
Dear Harshang, Thank you for the wonderful review! We are glad our location worked well for you and that you appreciated being so close to the beach and for the convenience to public transport. It was a pleasure hosting you, and we look forward to your next visit to Residence Inn Miami Sunny Isles Beach.Alexa MusumeciRooms Operations Manager

10/10 Excellent

Myrtice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could change anything, i would have liked a shuttle ride from airport to hotel.
Stayed 4 nights in Mar 2024
Response from Rooms Operations Manager on 19 Mar,2024
Dear Myrtice, We are very glad you had a great experience throughout our hotel. We love what we do, but it is always nice to be recognized for a job well done! Thanks for your valuable suggestions and we will surely share them. Thanks and we hope to have the honor of hosting you again soon here at Residence Inn Miami Sunny Isles Beach.Alexa MusumeciRooms Operations Manager

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay so much that we extended it. Excellent location to beach, shopping restaurants. Excellent service. We will definitely go back.
Stayed 3 nights in Mar 2024
Response from Rooms Operations Manager on 17 Mar,2024
Dear Natasha, Thank you for the wonderful review of your recent stay at the Residence Inn Miami Sunny Isles Beach. We are pleased you found our location near the beach and various dining options to be perfect for your plans. We are also delighted to know that our dedicated associates took excellent care of you and that you ended up extending your time with us. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Alexa MusumeciRooms Operations Manager

6/10 Okay

sarah

Travelled with family
Liked: Cleanliness, amenities
It's a very basic hotel, the location is not the best but there is lots of dining options around and the beach is less than 10min away. We had an unpleasant conversation with Peter at the reception, during our check-in, which was taking forever, he mentioned that he was not sure they had a room ready for us, it was 8:30 at night! Eventually he gave us our keys to a room without balcony. We've specifically booked with a balcony. We asked to change room the next morning and Laura was very helpful. At checkout, we unfortunately had to deal with Peter again... This person is rude and does not seem to know what he's doing. Overall though the hotel is clean, the pool is nice with a partial ocean view, and the food at the restaurant is correct.
Stayed 4 nights in Mar 2024
Response from Rooms Operations Manager on 17 Mar,2024
Dear Sarah, Thank you for choosing to stay with us and sharing your experience. Please accept our sincere apologies for the behavior of one of our front desk associates. A first impression is always important, and what you described is not the impression you should have of our hotel. We will address this appropriately to ensure this is not repeated, and we appreciate you bringing this to our attention. We are also sorry for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. On a positive note, we appreciate you mentioning how our clean facilities and various amenities made a better impression. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Alexa MusumeciRooms Operations Manager

10/10 Excellent

Fabiola

Amazing staff and clean room
Stayed 5 nights in Feb 2024
Response from Rooms Operations Manager on 16 Mar,2024
Dear Fabiola, We are delighted you enjoyed your stay at the Residence Inn Miami Sunny Isles Beach. We are glad that you loved our well-kept accommodations. We are also happy to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. We look forward to your next visit whenever you return to Miami.Alexa MusumeciRooms Operations Manager

8/10 Good

BiChen

Stayed 4 nights in Mar 2024
Response from Rooms Operations Manager on 16 Mar,2024
Dear Bichen, We are delighted you had a great stay at Residence Inn Miami Sunny Isles Beach. Thank you for the kind rating, and we look forward to hosting you again soon.Alexa MusumeciRooms Operations Manager

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was close to restaurants, beach and shopping. Excellent location. We were so happy we stayed longer.
Stayed 4 nights in Mar 2024
Response from Rooms Operations Manager on 14 Mar,2024
Dear Natasha, Thank you for the wonderful review! We are glad our location worked well for you. It was a pleasure hosting you, and we look forward to your next visit to Residence Inn Miami Sunny Isles Beach.Alexa MusumeciRooms Operations Manager

10/10 Excellent

Qadri, Brooklyn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience staying at the Marriott. Excellent food staff is great. Check-in was wonderful. Very convenient . Parking was great room service was wonderful.
Stayed 7 nights in Feb 2024
Response from Rooms Operations Manager on 2 Mar,2024
Dear Qadri, Thank you for being our guest at Residence Inn Miami Sunny Isles Beach and writing such a generous review. We are delighted that our hospitality and amenities exceeded your expectations and that you particularly enjoyed our convenient parking and room service. Thank you once more for including us in your travel plans; we look forward to many more memorable visits with you.Alexa MusumeciRooms Operations Manager

8/10 Good

Anberitha

Liked: Staff & service, amenities
The trip started out a bit rocky but the management got all the issues fix quickly. There are several hidden fees that I did not find out about until after I checked out. It would be best if they share the fees upfront to the traveler can be prepared at the end of the stay. Overall I enjoyed my stay.
Stayed 4 nights in Feb 2024
Response from Rooms Operations Manager on 27 Feb,2024
Dear Anberitha, Thank you for choosing Residence Inn Miami Sunny Isles Beach and for sharing your experience. We are glad to see that, overall, you had a wonderful visit. However, we regret your confusion with some of our charges and that you felt they were not disclosed to you. It was a pleasure hosting you, and we hope to see you again on your next trip to Miami. Alexa MusumeciRooms Operations Manager

8/10 Good

Megan

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Rooms Operations Manager on 25 Feb,2024
Dear Megan, It is wonderful to know you enjoyed everything about your time at Residence Inn by Marriott Miami Sunny Isles Beach and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Alexa Musumeci,Rooms Operations Manager

8/10 Good

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities
The wifi didn't work a majority of our stay. And $37 for one night of parking was a bit much.
Stayed 4 nights in Feb 2024
Response from Rooms Operations Manager on 24 Feb,2024
Dear Shawn, Thank you for sharing your great rating and also your valuable feedback about your recent stay with us. We are pleased to know by your rating that you had an overall great experience. However, we would like to apologize for the difficulties you experienced with the internet. Please know that we take your comments to heart, and we will be taking steps to address these concerns. Furthermore, We regret that you found our parking fee to be high. We review our pricing regularly to make sure that we are priced competitively. We appreciate your business and look forward to welcoming you back to Residence Inn Miami Sunny Isles Beach for another visit.Alexa Musumeci,Rooms Operations Manager

10/10 Excellent

Loredana

Liked: Amenities
A
Stayed 3 nights in Feb 2024
Response from Rooms Operations Manager on 21 Feb,2024
Dera Loredana, Thank you for choosing Residence Inn Miami Sunny Isles Beach and sharing your feedback. We are delighted to hear that you enjoyed our immaculate accommodations and impeccable service. We look forward to welcoming you back the next time you are in the area.Alexa Musumeci,Rooms Operations Manager

6/10 Okay

alberto

Travelled with partner
Liked: Cleanliness
expensive for what it is
Stayed 1 night in Feb 2024
Response from Rooms Operations Manager on 19 Feb,2024
Dear Alberto, Thank you for staying with us. We hope your overall experience was satisfactory; however, we regret not meeting some of your expectations. We appreciate each of your comments, and we hope you will revisit whenever you return to the area.Alexa MusumeciRooms Operations Manager

10/10 Excellent

Wendy

Stayed 4 nights in Feb 2024
Response from Rooms Operations Manager on 22 Mar,2024
Dear Wendy, Thank you for choosing Residence Inn Miami Sunny Isles Beach. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Alexa MusumeciRooms Operations Manager

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 3 nights in Feb 2024
Response from Rooms Operations Manager on 12 Feb,2024
Dear Vladimir, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Residence Inn Miami Sunny Isles Beach; we hope to see you again soon. Alexa Musumeci,Rooms Operations Manager

10/10 Excellent

JUDITH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heated pool is awesome
Stayed 1 night in Jan 2024
Response from GENERAL MANAGER on 31 Jan,2024
Dear Judith, Thank you for being our guest at Residence Inn Miami Sunny Isles Beach and writing such a generous review. We are delighted that our service and amenities exceeded your expectations and that you particularly enjoyed our heated pool. Thank you once more for including us in your travel plans; we look forward to many more memorable visits with you!Alexa Musumeci,Rooms Operations Manager

8/10 Good

Jose Parrales, Brampton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic, walking distance to the beach and shopping area. Great staff and love the location. Highly recommended and willing to go back. Just house keeping is questionable as my last day my room wasn't clean.
Stayed 3 nights in Jan 2024
Response from Rooms Operations Manager on 30 Jan,2024
Dear Mr. Parrales, Thank you for choosing Residence Inn Miami Sunny Isles Beach and for your recommendation. We are glad you loved our location and our associates. However, we regret not meeting all your expectations. We appreciate you sharing your feedback and love knowing you will return soon.Alexa MusumeciRooms Operations Manager

6/10 Okay

Helen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jan 2024
Response from Front Office Manager on 29 Jan,2024
Dear Helen, Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience that we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Alisea HuguesFront Office Manager

10/10 Excellent

Jennifer

Response from GENERAL MANAGER on 23 Jan,2024
Dear Jennifer, We are thrilled you had an excellent stay at Residence Inn Miami Sunny Isles Beach. We appreciate your perfect rating. It was a pleasure hosting your visit, and we look forward to having the opportunity to welcome you again soon. Alisea Hugues,Front Office Manager

10/10 Excellent

Magali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Front Office Manager on 18 Jan,2024
Dear Magali, Thank you for choosing to stay with us and for leaving your rating. We are delighted to know that you had a great experience here at Residence Inn Miami Sunny Isles Beach. We look forward to welcoming you back on your next visit.Alisea HuguesFront Office Manager

6/10 Okay

patrick

Stayed 8 nights in Jan 2024
Response from Front Office Manager on 17 Jan,2024
Dear Patrick, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Alisea HuguesFront Office Manager

8/10 Good

ALLISON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front Office Manager on 14 Jan,2024
Dear Allison, Thank you for being our guest and for the great rating! It is excellent to learn how much you enjoyed your time at Residence Inn Miami Sunny Isles Beach and that we exceeded all of your expectations. We cannot wait to share another fantastic experience with you soon.Alisea HuguesFront Office Manager

10/10 Excellent

dave

Stayed 2 nights in Jan 2024
Response from Front Office Manager on 10 Jan,2024
Dear Dave, We are delighted to hear that your stay at Residence Inn Miami Sunny Isles Beach was excellent. Your fantastic rating is truly appreciated, and we are thrilled to have exceeded your expectations. It was a pleasure hosting your visit, and we look forward to having the opportunity to welcome you again soon. Alisea HuguesFront Office Manager

6/10 Okay

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front Office Manager on 9 Jan,2024
Dear Albert, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Alisea HuguesFront Office Manager

6/10 Okay

Joshua B

Stayed 3 nights in Dec 2023
Response from Front Office Manager on 4 Jan,2024
Dear Joshua, Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience that we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Alisea HuguesFront Office Manager

6/10 Okay

Nelson

Business traveller
Disliked: Cleanliness
The shower wasn't clean, it had mildew. I had to clean it out around midnight when i checked in. The bedspread was not clean and it was dusty
Stayed 2 nights in Dec 2023
Response from Front Office Manager on 4 Jan,2024
Dear Nelson, Thank you for giving us your feedback regarding your stay. We genuinely apologize for the oversights made while servicing your room. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. We hope you will give us another chance to show our commitment to providing outstanding hospitality.Alisea HuguesFront Office Manager

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Dec 2023
Response from GENERAL MANAGER on 31 Jan,2024
Dear Carlos, We are thrilled you had an excellent stay at Residence Inn Miami Sunny Isles Beach. We appreciate your perfect rating. It was a pleasure hosting your visit, and we look forward to having the opportunity to welcome you again soon. Alexa Musumeci,Rooms Operations Manager

8/10 Good

Joanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Manager on 22 Dec,2023
Dear Joanne, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Residence Inn Miami Sunny Isles Beach. We look forward to welcoming you back on your next visit!Alisea Huges

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Decent stay, needs some love though
Decent hotel within walking distance of the beach and amenities (grocery store, etc). Good breakfast with lots of options and seating. Appreciate the eco friendliness with pump bottles for shampoo, etc and reusable cutlery in breakfast room. More reusable dishes would be better to cut on waste. Property itself seems a bit worn if looking closely. Our door was difficult to open / close and needed an extra hard push. Beds are ok - pillows are really flat and not comfortable. For the price, is a decent hotel.
Stayed 2 nights in Dec 2023
Response from Front Office Manager on 21 Dec,2023
Dear Joshua, Thank you for taking the time to share your feedback regarding your recent stay at Residence Inn Miami Sunny Isles Beach. We are delighted to hear that you appreciated our convenient location, delicious breakfast options, and eco-friendly initiatives. However, we sincerely apologize for the inconvenience you encountered with your room. Your comfort is of utmost importance to us, and we regret not meeting your expectations. Rest assured, your comments will be addressed with our maintenance team to ensure the overall guest experience. Your patience and understanding are deeply valued, and we look forward to welcoming you back for a much-improved visit.Alisea Huges Front Office Manager

8/10 Good

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Rooms Operations Manager on 6 Feb,2024
Dear Diana, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have met your expectations. It was our pleasure accommodating you, and we hope you will make Residence Inn Miami Sunny Isles Beach your home away from home whenever your travels bring you to our city. We look forward to your next visit.Alexa Musumeci Rooms Operations Manager

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Residence Inn Miami Sunny Isles Beach Management on 7 Dec,2023
Dear James, We are thrilled you had an excellent stay at Residence Inn Miami Sunny Isles Beach. We appreciate you for sharing your experience with future travelers. It was a pleasure hosting your visit, and we look forward to welcoming you again soon. Residence Inn Miami Sunny Isles Beach Management

8/10 Good

Clayton

Travelled with family
Liked: Cleanliness, staff & service
we had an early arrival time for our travel schedule and the Hotel Staff was very helpful and was able to accommodate our early check-in request
Stayed 1 night in Dec 2023
Response from Residence Inn Miami Sunny Isles Beach Management on 5 Dec,2023
Dear Clayton, Thank you for the warm compliments. It is fantastic to hear you enjoyed everything about your stay at Residence Inn Miami Sunny Isles Beach. We are delighted we could accommodate you during your time in Sunny Isles Beach and that we left you with such a wonderful impression. Your praise for our check-in service is much appreciated! Thank you for taking the time to share your valuable feedback, and we look forward to hosting you again soon.Residence Inn Miami Sunny Isles Beach Management

10/10 Excellent

April

Disliked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Residence Inn Miami Sunny Isles Beach Management on 5 Dec,2023
Dear April, Thank you for the fantastic rating of Residence Inn Miami Sunny Isles Beach. We are delighted your stay was perfect in every way, and we hope you are already planning another trip our way!Residence Inn Miami Sunny Isles Beach Management

10/10 Excellent

Gal

Stayed 2 nights in Nov 2023
Response from Management on 1 Dec,2023
Dear Gal, Thank you for the perfect rating! We hope you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Residence Inn Miami Sunny Isles Beach, and we look forward to welcoming you back soon.Residence Inn Miami Sunny Isles Beach Management

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Make this place beautiful excellent front desk the two ladies that checked me in often fantastic
Stayed 1 night in Nov 2023
Response from Management on 1 Dec,2023
Dear Brian, Thank you for choosing Residence Inn Miami Sunny Isles Beach and sharing your feedback. We are delighted to hear that you received our welcoming and attentive service. We look forward to welcoming you back for another memorable experience.Residence Inn Miami Sunny Isles Beach Management