Lobby sitting area
Check availability

Reviews of Riviera Hotel South Beach

4 out of 5
Riviera Hotel South Beach
318 20th Street, Miami Beach, FL

Reviews

7.6

Good

Rating 10 - Excellent. 472 out of 1039 reviews" "
Rating 8 - Good. 193 out of 1039 reviews" "
Rating 6 - Okay. 141 out of 1039 reviews" "
Rating 4 - Poor. 89 out of 1039 reviews" "
Rating 2 - Terrible. 144 out of 1039 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Iaesha

Liked: Cleanliness, staff & service
The shower head was broken and the knob to turn the water on broke off. I had no phone and was told I would be getting a new room and I never did.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 2 nights in Apr 2024

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stagf
Stayed 5 nights in Apr 2024

2/10 Terrible

Brian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Confirmation email from Expedia said ALL fees had been paid. Arrived at hotel and they refused to put me in a room until I paid an additional $140 in addition to a $100 deposit. Staff was very rude. Cleanliness is clearly not a priority. Mold and mildew everywhere. Toilet was running and made an ungodly noise that woke me up every 20 minutes or so. Took two nights to get me in a new room. New room had the wrong shower curtain so water ran out from underneath all over the bathroom floor. Room didn’t even have a trash can. Fridge battery worked. No microwave. Just an overall horrible experience. Will never book there again.
Stayed 4 nights in Apr 2024

10/10 Excellent

medina s

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

April

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for a quick stay
Stayed 1 night in Apr 2024

8/10 Good

Nejdik

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

4/10 Poor

Hajer

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities
Staff was very friendly at night shift
Stayed 1 night in Apr 2024

6/10 Okay

Mr, Las Vegas

Liked: Cleanliness, staff & service
I would give a higher rating but the hotel policy of not holding luggage is a deal-breaker for me. I take lots of cruises out of Miami and it is very inconvenient to check out at 11am and have to drag my luggage around for hours before I can board the ship.
Stayed 1 night in Apr 2024

10/10 Excellent

Dulce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

sabin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing Stay with Unexpected Costs and Cramped Space was disheartened by the experience. I was met with a lack of on-site parking. I was directed to a nearby parking facility which incurred a significant additional expense, much to my dismay. The room itself was another letdown. Contrary to the advertised images and descriptions, the space was quite confined, which considerably affected the comfort of my stay.
Stayed 1 night in Apr 2024

8/10 Good

Heather

Liked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

DANNY, AURORA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay one night in the room # 102 very good experience we definitely come back
Stayed 1 night in Apr 2024

2/10 Terrible

Donzale

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
For some reason the receptionist kept forgetting to give me my ID back, happened to me and my guest that arrived later in morning. Thought i lost my ID until i went down to ask for it, same thing happened to my guest. Idk i just thought that was pretty weird, made me uncomfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the stay experience here was perfect, very satisfied
Stayed 1 night in Apr 2024

6/10 Okay

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Olha

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Apr 2024

10/10 Excellent

Deshawn

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints the staff was great
Stayed 3 nights in Apr 2024

4/10 Poor

Ashutosh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly shady looking property - with graffiti on its walls (inside, not outer walls). my Room (king bed) looked clean on first look, but there is no broad lighting in room except two small lamps, no to minimal channels on tv that is too dark to see anything, clogged sinks, non-working/broken iron, no mirrors in bathroom, and the worst - a creaking bed that was clearly over-used. The view from windows is terrible too. Due to homeless people sitting right outside, I did not feel safe here and purposely stayed outside hotel most of the time. There is no way this property is a 4 star on google. I would give it 2 stars, and mainly because staff was bit helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Brandon

Stayed 1 night in Apr 2024

2/10 Terrible

Edwin

Stayed 1 night in Mar 2024

6/10 Okay

emad

Travelled with group
Disliked: Amenities
I was giving a room where newly fresh paint on the hallway next too my room causing me breathing problem,it is causing me severe cough and I may go to my doctor tomorrow for follow up
Stayed 2 nights in Apr 2024

8/10 Good

Hugo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The menu for the most part was good but I would add some other specials on Thursday-Sunday & add some other appetizers to the list.
Stayed 7 nights in Mar 2024

2/10 Terrible

CARLOS

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Not a great customer service at the front desk, rooms are too old, pool and roof top areas are limited to smokers and close too early @ 8:30pm. For a beach hotel was not my best pick this time!

6/10 Okay

Victor

Liked: Staff & service
No parking and to small rooms
Stayed 4 nights in Mar 2024

10/10 Excellent

DARDO

Stayed 1 night in Mar 2024

10/10 Excellent

KEMO

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service skills
Stayed 1 night in Mar 2024

4/10 Poor

Maria

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
no parking
Stayed 2 nights in Mar 2024

6/10 Okay

Saad

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

4/10 Poor

Karen, Brooklyn

Liked: Cleanliness, amenities
Disliked: Staff & service
Check In was long and dreary! Took me almost an hour before I finally got a key. I must say the clerk was kind, pleasant and apologetic! I was super tired by then and all I wanted was a bed. When I snuggled in I found what seemed like blood on the bedding. I took a picture and showed front desk the next morning , explaining that I slept without sheets. She seemed upset as I was and immediately called for a second cleaning of the room. Housekeeping came and she was clearly upset. We didn’t understand each other as she only spoke Spanish. She left, then I received a call from front desk stating that it’s policy that I leave the room when it’s being clean … sigh … ok I stood outside . When housekeeping was done she did not have to manners or courtesy to inform me that it was ok to get back in … no sign, no gesture … she just pressed the elevator button and left. The same night that I checked in I was asleep when I heard knocking on my door. I started getting up to check the door only for it to be swung open by two men who when they saw me simply said “I’m sorry” I’m half naked at that point. I never felt comfortable thereafter
Stayed 3 nights in Mar 2024

2/10 Terrible

Valentina

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

MrTurbo

Travelled with family, Business traveller
Great service
Stayed 3 nights in Mar 2024
Response from TM, Guest Relations on 29 Mar,2024
Thank you for the excellent rating, MrTurbo We welcome the opportunity to host you again soon.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from TM, Guest Relations on 29 Mar,2024
Thank you for an excellent rating, Jordan! We welcome the opportunity to host you again soon.

10/10 Excellent

Manuel

Liked: Staff & service, amenities, property conditions & facilities
Great hotel. Great staff. Had a problem with their chip reader.
Stayed 1 night in Mar 2024
Response from TM, Guest Relations on 29 Mar,2024
Hi Manuel, thank you for your great feedback! Our apologies for any inconvenience with the reader. We hope you will consider us again when you are back in Miami Beach.

6/10 Okay

Lynn

Travelled with group
Disliked: Amenities, property conditions & facilities
For a hotel in the heart of South Beach the TV only had infomercials and HGTV. Windows don’t open. Noisy and if you’re checking out early you have to take your luggage. They won’t hold it for you. Very expensive for what you get.
Stayed 5 nights in Mar 2024
Response from TM, Guest Relations on 29 Mar,2024
Hi Lynn, thank you for your review. We offer basic cable with a little over thirty channels. We find that guests often stream from their phones, laptops, tablets, or even use a streaming device, so our complimentary use of WiFi is helpful. Unfortunately, luggage storage is not available due to liability and safety concerns. Our apologies for any inconvenience. We appreciate your review and hope to host you again.

6/10 Okay

Kamal

Stayed 2 nights in Mar 2024
Response from TM, Guest Relations on 29 Mar,2024
We are constantly working to improve the guest experience, so we welcome all feedback. We hope you'll return, so we can offer a 5-Star stay, Kamal.

8/10 Good

Julianne

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
It’s an older building but good for the vaule. No frills but nice enough
Stayed 2 nights in Dec 2023
Response from TM, Guest Relations on 29 Mar,2024
Hi Julianne, thank you for your feedback. We hope you will consider us again soon.

10/10 Excellent

Florian

Stayed 2 nights in Mar 2024

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from TM, Guest Relations on 29 Mar,2024
We are happy you had a wonderful stay, Walter! We look forward to having you back with us soon.

8/10 Good

Courtney

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from TM, Guest Relations on 21 Mar,2024
Hi Courtney, we appreciate your fantastic rating! It would be our pleasure to host you again for your next stay.

4/10 Poor

Royston

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I like the staff did’t like the locations
Stayed 1 night in Mar 2024
Response from TM, Guest Relations on 21 Mar,2024
Thank you for your review, Royston. It’s great to hear that our staff took such good care of you, but disappointed you did not enjoy the location. We are minutes to the beach, restaurants, attractions, and shops. Please consider us again.

6/10 Okay

Yamileth D

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
no parking area
Stayed 2 nights in Mar 2024
Response from TM, Guest Relations on 21 Mar,2024
Hello Yamileth, thank you for your review. We are a historic property, so we do not have a parking lot or garage. There is a public parking garage located nearby and metered parking spots along the streets. We appreciate your feedback and hope you will join us again.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Mar 2024
Response from TM, Guest Relations on 21 Mar,2024
Hi Joshua! It's nice to hear that you had a great stay with us. We welcome the opportunity to host you again when you are back in Miami Beach.

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place . Highly recommend. Will stay again .
Stayed 3 nights in Mar 2024
Response from TM, Guest Relations on 21 Mar,2024
Thanks for an excellent review, Cory! We are minutes to fantastic shopping and dining at Lincoln Road mall, local attractions, and the beach. We appreciate your recommendation and look forward to your future stay.

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities
Felt Cozy and accesible
Stayed 3 nights in Mar 2024
Response from TM, Guest Relations on 21 Mar,2024
Hi Dolores, thank you for your kind review. We're glad you felt comfortable staying with us. We welcome you to visit us again soon.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel within walking distance of the beach, restaurants and shopping. Love the free happy hour. Great way to visit sister properties. Pool also was wonderful in the courtyard. Very tropical. Thanks for a great stay.
Stayed 2 nights in Mar 2024
Response from TM, Guest Relations on 29 Mar,2024
Hi Kim, thank you for sharing your lovely experience! We offer complimentary Happy Hour drinks nightly where guests can unwind in a nice atmosphere. We're glad you enjoyed it. It would be our pleasure to host you again in the future.

8/10 Good

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, friendly staff, and great area. Only complaint is water temp reaches luke warm at best but would stay again.
Stayed 2 nights in Mar 2024
Response from TM, Guest Relations on 29 Mar,2024
Hi Justin, thank you for your review. We're happy to know that our staff provided friendly service and you enjoyed our great location. Since we are a historic hotel, sometimes the hot water may take a moment to heat up. Our apologies for any inconvenience. We welcome the opportunity to host you again.

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from TM, Guest Relations on 29 Mar,2024
We appreciate your fantastic rating, Josh! It would be our pleasure to host you again in the future.

8/10 Good

Valentyn

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad location
Stayed 2 nights in Mar 2024

4/10 Poor

DREXEL, bromley

Stayed 1 night in Mar 2024