Pestana Group, Midtown hotels

"Everdine staff are not all on the same page as to how things work. There was some small issue with our breakfast vouchers one day (not a big deal), the next we were told that we could not get coffee and juice and that it was one or the other and another day we were told there was added charges for requesting cheese in the scrambled eggs. 3 different staff. Also, don’t hold your breath for refills. They won’t exactly offer except for the water. Over all the Everdine service was lukewarm at best. The rest of the hotel staff was warm and welcoming!"

"Excellent customer service Excellent location "

"The location is great! The room was spacious and clean. Everything was functioning correctly, with the exception of keeping the water temperature regulated in the shower. Also, the elevators are slow! Otherwise, it's a great place ... and we would stay there again."

"Great hotel with the coolest vibe. The rooftop has a beautiful view of the city. The rooms are small but that’s just preference. "

"The hotel is in a fantastic area to walk everywhere or take the subway. Staff were awesome as well. The rooms need updated hence 4 stars on property section. No issues or concerns while there. We appreciate that the staff out front let us know NOT to use the pedal cart people! Ty for that valuable info. "

"We had a very nice stay at HSJ. You cannot beat the location! Staff is "

"This hotel is in the middle of the tiny area called Koreatown. It happens that my wife is has a strong interest in Korean food, culture, etc. We hadn't known this when we made the reservations, so that was just an added pleasure. The hotel is also located in the middle of touristy New York. Not ideal for me (an ex-New Yorker), but probably great for others. "

"A real gem in the heart of Times Square, a nice elegant throwback compared to the corporate shacks!"

"Kind friendly NY staff Bathrooms are not in the lobby, need a key and to go downstairs No recycling only trash Friendly waitstaff / bartender"