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Reviews of Milan Retreats Duomo

Milan Retreats Duomo
Via Dogana 3, Milan, Milan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 113 out of 165 reviews" "
Rating 8 - Good. 31 out of 165 reviews" "
Rating 6 - Okay. 6 out of 165 reviews" "
Rating 4 - Poor. 10 out of 165 reviews" "
Rating 2 - Terrible. 5 out of 165 reviews" "

9.4/10

Cleanliness

10/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Neesa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, minutes from Duomo Milano and the Metro station. Great, spacious apartment with great amenities - due to the central location of the apartment, it can often be quite loud at night due to local restaurants/ bars. Would definitely recommend and will definitely be staying here again
Stayed 4 nights in May 2024
Response from Alice on 10 May,2024
Thank you Neesa, the beauty and the excellent location of our apartments are of primarly importance for us to offer the mosrt beautiful stay experience to our dear guests! We hope to have the pleasure to have you again back soon in Milano for another fabulous stay! Alice Milan Retreats Team

10/10 Excellent

Valesca

Liked: Cleanliness, property conditions & facilities
It was a perfect stay
Stayed 2 nights in Apr 2024
Response from Alice on 6 May,2024
Thank for your review Valesca, we work to offer always the best experience in Milano in our beautiful apartments. Looking forward to see you again back in Milano! Alice Milan Retreats Team

10/10 Excellent

Elle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property was amazing from start to finish. Communication with Daniele was very good, helpful and very quick responses. The location of the apartment couldn’t be better. It is around the corner (literally) from Duomo and metros were dotted about everywhere. I would definatly return to this property again.
Stayed 2 nights in May 2024
Response from Alice on 6 May,2024
Thank you Elle for leaving us this beautiful review, Knowing that you felt warmly welcomed and treated with care is our greatest satisfaction, you will always be welcome in Milano with Milan Retreats! Alice- Milan Retreats Team

10/10 Excellent

Nohora

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great Place
Stayed 4 nights in Apr 2024
Response from Alice on 29 Apr,2024
Dear Nohora thank you for taking the time to share you experience and for you kind words. Knowing you had a wonderful experience in our beautiful apartments it's our pride. Any time you will come back in Milano you will always be welcome! Alice Milan Retreats Team

8/10 Good

Rick

Liked: Cleanliness
Disliked: Property conditions & facilities
Average apartment, needed maintainence, but retreats team were great
Stayed 2 nights in Apr 2024
Response from Alice on 26 Apr,2024
Thank you Rick for taking the time to share your experience, knowing you felt treated with care it's our pride and I am pleased to inform you that, due to the precious feedback of our guests, renewal works are planned. Next time you will come back in Milano you will be very welcome in one of our stunning apartment! Alice Milan Retreats Team

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
They couldn’t be more helpful and great value for money! If I go back to Milan I wouldn’t hesitate to book here again!
Stayed 2 nights in Apr 2024
Response from Alice on 26 Apr,2024
Dear Matthew read your kind words ti's a joy for us. Any time you will come back in Milano, Milan Retreats will welcome you warmly! Alice Milan Retreats Team

10/10 Excellent

Jürgen

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Luggage deposit place far away from the apartment and elevator doesn’t go from ground floor so that you have to take your luggage for one level over stairs. Beside this the apartment is outstanding. Spacy, best location (5 minutes walk to the Duomo) clean and perfect support and service.
Stayed 6 nights in Apr 2024
Response from Alice on 15 Apr,2024
Dear Jurgen thank you for taking the time to write us a detailed review. Kowing the beauty of our apartment, its cleanliness and the wonderful location were perfect for you to visit Milano make us very proud. We regret any inconvenience caused by the presence of stairs. The building only has one floor, and the elevator was not originally designed. About the deposit luggage we offer two strategic and free of charge locations, one in Central Station and one in Duomo area, both at a resoneable walking distance from all lour properties! Next time please contact us in advance, we will be very happy to assist you in find the best and much comfortable solution for a pleasant and unforgettable stay! Alice Milan Retreats Team

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time in this super nice place. The hosts were very flexible and available at all times for us. We will definitely come stay there again!
Stayed 2 nights in Apr 2024
Response from Alice on 15 Apr,2024
Dear Vanessa, thanks for this beautiful review, our guests are very important for us and we choose the location and the details of all our services to let you live the best experience of Milano. Milan Retreats will always welcome you warmly for another incredible stay. Alice Milan Retreats Team

8/10 Good

Silvi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was ok but too hot in the room and we couldnt adjust the temp. Noisy when we open the windows.
Stayed 3 nights in Apr 2024
Response from Alice on 15 Apr,2024
Dear Silvi thank you very much fo taking the time to write us a review, we are happy your general rate it's great and we apologize for the hot temperature, in Milano in this days we are seeing temperatures out of season. The Ac system, due to this unconventional situation, it's now working. We hope to have the pleasure to host you again soon for another wonderful stay, Alice Milan Retreats Team

10/10 Excellent

Patricia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Well-appointed and clean property in a great location, close to so many restaurants, walking distance to the duomo. Communication was excellent and all our needs were anticipated and addressed. Highly recommended and will definitely book again in the future.
Stayed 2 nights in Mar 2024
Response from Alice on 8 Apr,2024
Thank you for your kind words Patricia! We're thrilled you enjoyed the property's amenities and location. It's wonderful to hear that communication was excellent and your needs were met. We appreciate your recommendation and look forward to hosting you again in the future! Alice Milan Retreats Team

10/10 Excellent

Fatmir

Travelled with family
Close to everything
Stayed 2 nights in Apr 2024
Response from Alice on 8 Apr,2024
Thank you Fatmir, you will always be welcome in our stunning apartments in the city center! Alice Milan Retreats Team

10/10 Excellent

Siobhan

Stayed 3 nights in Mar 2024
Response from Alice on 26 Apr,2024
Thank you Siobhan, Milan Retreats will be very welocome to have you again as guests for another incredible stay! Alice Milan Retreats Team

8/10 Good

Rufino

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Place in good location. Safe and quiet. Recommended.
Stayed 4 nights in Mar 2024
Response from Alice on 3 Apr,2024
Thank you Rufino, read your top review is our best reward, we want to offer a special experience of Milano and we love to take care of our guests. Remember you will be always welcome in Milano with Milan Retreats! Alice Milan Retreats Team

10/10 Excellent

Laurel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Close to shopping and very walkable location. First time in Milan and would stay here again.
Stayed 3 nights in Mar 2024
Response from Alice on 25 Mar,2024
Thank you so much for your kind words Laurel. It brings us immense joy to hear that our exceptional location and neighborhood contributed to your unforgettable experience in Milano. We eagerly anticipate your return for another fabulous stay! Alice Milan Retreats Team

8/10 Good

Ann

Liked: Cleanliness
Safety and very convenient. Center of everything!
Stayed 6 nights in Mar 2024
Response from Alice on 25 Mar,2024
Dear guest, thank you so much for taking the time to share your experience at our accommodation. We're thrilled to hear that you felt so comfortable and enjoyed your stay with us. Alice Milan Retreats Team

10/10 Excellent

Gonchigsumlaa

Liked: Cleanliness, property conditions & facilities
Our team of 4 stay. We all had good times very clean and nice also walking to all museums and shops.
Stayed 9 nights in Mar 2024
Response from Alice on 21 Mar,2024
Thank you Gonchigsumlaa we're thrilled to hear that you enjoyed your stay at our centrally located apartment in Milan! Remember you will alwasy be welcome in Milano with us! Alice Milan Retreats Team

10/10 Excellent

peter

Liked: Cleanliness, property conditions & facilities
We had a great time it was a very nice place
Stayed 2 nights in Mar 2024
Response from Alice on 14 Mar,2024
Thank you so much for your kind words Peter. It brings us immense joy to hear that you stay experience made your live unforgettable moments in Milano. We eagerly anticipate your return for another fabulous stay!Alice Milan Retreats Team

10/10 Excellent

Julius

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 2 nights in Mar 2024
Response from Alice on 13 Mar,2024
Thank you Juilius it was a great pleasure have you as guests! You will always be welcome in our beautiful Milan Retreats apartments! Alice Milan Retreats Team

10/10 Excellent

YI

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was spacious and modern. The bathroom was also nice, shower had good water pressure and heat. The only thing is there’s a washer in the unit but no dryer so you have to hang dry your clothes (not convenient if you’re only staying 2 nights like we did) Although we made the space our own in no time and the bed was very comfy so it’s a perfect spot to take a nap before you run off to dinner.
Response from Alice on 11 Mar,2024
Thanks for sharing your experience Dear Yi. We are happy to read that you enjoyed our apartment. We hope that we will have the pleasure of welcoming you back with Milan Retreats when you’ll plan a return visit to the city. See you soon! Alice Milan Retreats Team

10/10 Excellent

Izza

Liked: Cleanliness, amenities, property conditions & facilities
The property is great overall. Close to duomo, shopping centers, groceries, restaurants, etc. It’s literally downstairs of the apartment. Communication is very fast and Daniele was very helpful. The only small complaint we have is the heater settings are a bit confusing but we opened the windows from time to time when it gets hot. The drain in the shower in the master bedroom is a bit slow to flow down but we managed, nothing major.
Stayed 7 nights in Mar 2024
Response from Alice on 11 Mar,2024
Dear Izza, thank you so much for taking the time to share your experience at our accommodation. We're thrilled to hear that you felt so comfortable and enjoyed your stay with us. We consider our customer care one of our strongest asset and we will share your words with the entire team. Thank you for your feedback we will consider your words as valuable reccomandation to maintan our highg standards. Looking forward to see you again in Milano for another wonderful experience, Alice Milan Retreats Team

8/10 Good

JUNEHO, Fort Lee

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Alice on 11 Mar,2024
Thank you Juneho, you will always be welcome in our beautiful Milan Retreats apartments!Alice Milan Retreats Team

10/10 Excellent

Janet

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice 1 bedroom apartment with sofa bed. Kitchen well equipped. Very clean. Secured with gate front door locks.
Stayed 1 night in Feb 2024
Response from Alice on 28 Feb,2024
Dear Janet we're delighted to receive such positive feedback! We hope to welcome you back for another excellent experience in the future! Alice Milan Retreats Team

10/10 Excellent

Tanya

Travelled with partner
Liked: Amenities
Perfect location and nice apartment. Good service and communication.
Stayed 4 nights in Nov 2023
Response from Alice on 26 Feb,2024
Dear Tanya we're thrilled to hear that you enjoyed your stay and found our apartment to be in a perfect location. Providing excellent service and communication is our priority, and we're glad that you experienced just that. Thank you for your kind words, and we hope to have the pleasure of hosting you again soon! Alice Milan Retreats Team

10/10 Excellent

Harsh

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very nice location lots of restaurants and bars near by also very close to the metro Clean place and quick response by the caretaker
Stayed 5 nights in Feb 2024
Response from Alice on 26 Feb,2024
Thank you for sharing your feedback dear Harsh! We're delighted to hear that you enjoyed our apartment great location and our great customer care! Any time you will come back in town, Milan Retreats will welcome you in its wonderful and central apartments! Alice Milan Retreats Team

6/10 Okay

Verified traveller

Liked: Cleanliness
Unwillingness to help during a crisis
PROS - The location is the best possible and the apartment is charming, equipped with everything needed. Although early check in was not allowed, we were enabled to store our luggage at a nearby office, 5 minutes from the apartment. CONS - The elevator of the building broke down, and, being on the 6th floor, my husband with back problems had to drag our 25KG luggage down all the stairs in the middle of the night. When this was communicated to Milan Retreats, their answer was a shrug and "what can you do, it's an old building." No solution was suggested, no compensation was offered. We ended up having a horrible night which resulted in physical pain because of their unwillingness to help, which is very unfortunate.
Stayed 2 nights in Feb 2024
Response from Alice on 15 Feb,2024
Dear guests knowing you appreciated the incredible location and the beauty of our apartments it's a joy for us, we want to address the misinformation regarding the floor level of our apartment. It seems there might have been a misunderstanding, as the apartment is actually located in Palazzo Isimbardi a beautyful renaissance buiding in the Duomo area that was built reaching only the second floor. We understand the frustration you experienced due to the elevator breakdown, especially with your husband's back problems and the weight of your luggage.While we acknowledge that being on the second floor still involves navigating stairs, we want to clarify that it might not have been as strenuous as described. We apologize for any inconvenience this misunderstanding may have caused. We look forward to welcoming you back for a truly enjoyable and memorable experience, Alice Milan Retreats Team

10/10 Excellent

Lee Ching Yung Ryan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great convenient location. Spacious and clean!
Stayed 2 nights in Feb 2024
Response from Alice on 12 Feb,2024
Thank you Ryan, the beauty and location of our apartments are of primary importance to us to offer our guests the most beautiful experience in Milano. You wil be always welcome with Milan Retreats, Alice Milan Retreats Team.

10/10 Excellent

Terry

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2024
Response from Alice on 5 Feb,2024
Dear Terry thank you for your review, offer a high-standards experience it's our first mission. You will be always welcome in our beautiful apartments in Milano. Alice Milan Retreats Team

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Alice on 23 Jan,2024
Thank you Matthew, read your top review is our best reward, we want to offer a special experience of Milano and we love to take care of our guests. Remember you will be always welcome in Milano with Milan Retreats! Alice Milan Retreats Team

10/10 Excellent

Danielle

Liked: Cleanliness, room comfort
Great stay
Friendly and available communication from staff. Easy check-in. Extremely convenient location near Il Duomo, restaurants, bars, cafes & metro. Highly recommend!
Stayed 3 nights in Jan 2024
Response from Alice on 23 Jan,2024
Thank you Danielle for leaving us this beautiful review, Knowing that you felt warmly welcomed and treated with care is our greatest satisfaction, you will always be welcome in Milano with Milan Retreats! Alice- Milan Retreats Team

10/10 Excellent

Daria

Stayed 3 nights in Jan 2024
Response from Alice on 15 Jan,2024
Thank you Daria for leaving us this beautiful review, you will always be welcome in Milano with Milan Retreats! Alice- Milan Retreats Team

10/10 Excellent

Claudia

Liked: Cleanliness, property conditions & facilities
Spacious and close to the shopping area. Great communication. Were able to accommodate our noon check in. Just make sure you pay attention to address you receive from host not address on app. There was an issue with shower handle but they offered to fix it right away. Safe was locked and unable to use it but I am sure they would have been able to fix it. Building was modern and safe. Very nice stay!
Stayed 3 nights in Jan 2024
Response from Alice on 18 Jan,2024
Thank you Claudia for you kind words, knowing you had a beautiful stay and you appreciated our great customer service it's our best reward. Our technical team is always available for any needs and safe is not a service provided in our apartments. Milan Retreats will always welcome you warmly in Milano for another wonderful stay. Alice Milan Retreats Team

10/10 Excellent

Shamsha

Stayed 2 nights in Jan 2024
Response from Alice on 15 Jan,2024
Thank you Shasha, read your top review is our best reward, we want to offer a special experience of Milano and we love to take care of our guests. Remember you will be always welcome in Milano with Milan Retreats! Alice Milan Retreats Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Overall good
Property was very clean and welcoming, there was water, coffee pods in the kitchen. In bathroom it had good sanitary and bathing products. Kitchen was well equipped with fridge, dishwasher, utensils. Main bed was comfortable but sofa bed was terrible, it sinks down from middle even when 9 years old child slept on it, good for up to 5-6 years old. Property electrical controls were very complicated. Overall location was excellent, ambience and feel was luxurious. They do not store luggage for free, charge 7 euro per bag, no option of late checkout.
Stayed 2 nights in Dec 2023
Response from Alice on 12 Jan,2024
Dear guest thank you for taking the time to share your experience, knowing you appreciated the excellent organization of our apartement make us very happy. At the same time we are sorry for the sofabed experience we checked it imemdiatly after your report an it's perfectly working now. We offer a free deposit luggage in our office near central station before and after the check-in time and we love to offer a late check-out when possible due to the next reservation. We hope to have the chance to host you again for another beautiful stay. Alice Milan Retreats Team

8/10 Good

zeina

Travelled with family
Liked: Cleanliness, room comfort
Good place to stay, very well located and very helpful and friendly staff
Stayed 3 nights in Dec 2023
Response from Alice on 12 Jan,2024
Thank for your review Zeina, we work to offer always the best experience in Milano in our beautiful apartments. Looking forward to see you again back in Milano! Alice Milan Retreats Team

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2023
Response from Alice on 30 Dec,2023
Thank you for your review Michael, offer a high-standards experience it's our first mission. You will be always welcome in our beautiful apartments in Milano. Alice Milan Retreats Team

8/10 Good

Tammy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location was great! It was a bit noisy at night with the trolley and garbage collection! I would stay here again!
Stayed 4 nights in Dec 2023
Response from Alice on 18 Dec,2023
Thank you tammy, we appreciate you taking the time to write us a review! Our apartment are carefully selected to let our guests live the most beautiful experience of Milano and knowing you had a beautiful stay it's our joy! We epress our sorry for the noises of the garbage collection! Alice Milan Retreats Team

10/10 Excellent

Melanie

Liked: Cleanliness, property conditions & facilities
Everything was great about this property.
Stayed 2 nights in Dec 2023
Response from Alice on 18 Dec,2023
Dear Melanie thank you for your kind words! We hope to have the pleasure to have you again back soon in Milano for another fabulous stay! Alice Milan Retreats Team

4/10 Poor

Kumar

Travelled with family
Disliked: Cleanliness, amenities
Stayed 2 nights in Dec 2023
Response from Alice on 18 Dec,2023
Dear Kumar we are sorry to read your evaluation, we hope to have the pleasure to know where the issue was in order to maintain our high-standards and to have the occasion to host you again to let you live the most beautiful stay! Alice Milan Retreats Team

2/10 Terrible

Neil

Disliked: Property conditions & facilities
Roof top
Stayed 3 nights in Oct 2023
Response from Alice on 16 Dec,2023
Dear Neil thank you for taking the time to leave us a review, I know due to our conversation during your visit in Milano that you had a wonderful stay in our penthouse in the city center so I think you wanted to put 5 stars instead of 1! We hope to have the pleasure to have you again in Milano for another incredible saty. Alice Milan Retreats Team

4/10 Poor

Gehan

Travelled with family, Business traveller
Disliked: Cleanliness, amenities
I’m sorry to report but this was completely not the area I thought the apartment was. It read via dogana, steps from the duomo. Then I provided an apt 15 min (walk) away. Total bait and switch. Then I brought it up to them and then I felt SUBJECTED to it because the day before rooms were 3x’s the price.
Stayed 7 nights in Nov 2023
Response from Alice on 16 Dec,2023
Dear Gehan thank you for taking the time to leave us a review, we have all our apartments in the very city center and all our addresses are clearly shown in our announcements. We are sorry if the location you booked wasn't completely of your liking, next time please feel free to contact us in advance we will be more than happy to support you and find the excellent place for another incredible stay! Alice Milan Retreats Team

10/10 Excellent

Anders

Stayed 2 nights in Nov 2023
Response from Alice on 21 Dec,2023
Dear Anders it was a great pleasure to host you, your great review make us very proud of our work. We hope to have the opportunity to host you again soon back in Milano for another unforgettable stay! Alice Milan Retreats Team

10/10 Excellent

Valentin, Miami

Liked: Cleanliness, property conditions & facilities
The áptero is rey comfortable, easy to walk through the central áreas, the team that manage the property is spectacular and very attentive to every detail.
Stayed 3 nights in Nov 2023
Response from Alice on 5 Dec,2023
Dear Valentin thank you for your words, we love to look after our visitors and ensure their complete satisfaction! When you return to Milan, Milan Retreats will be happy to see you.Alice Milan Retreats Team

10/10 Excellent

Vilma

Stayed 1 night in Nov 2023
Response from Alice on 16 Dec,2023
Dear Vilma it was a great pleasure to host you! We hope to have the pleasure to host you again in our beautiful apartments Milan Retreats for another wonderful stay! Alice Milan Retreats Team

10/10 Excellent

Sharmaine, Oakland

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Alice on 24 Nov,2023
Dear Sharmaine thank you, we love to look after our visitors and ensure their complete satisfaction! When you return to Milan, Milan Retreats will be happy to see you.Alice Milan Retreats Team

10/10 Excellent

Paulo H

Stayed 8 nights in Nov 2023
Response from Alice Milan Retreats Team on 23 Nov,2023
Thank you Paulo, you will always be welcome in our beautiful apartments!

10/10 Excellent

Karen, Lake Geneva

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Alice on 23 Nov,2023
Thank you for your review, offer a high-standards experience it's our first mission. You will be always welcome in our beautiful apartments in Milano. Alice Milan Retreats Team

8/10 Good

Alfredo

Liked: Cleanliness, room comfort
Comfortable stay a few steps from Duomo
Located a few steps from the Duomo, easily accessible by underground or tram. The room was small but convenient, with everything you need for a comfortable stay. Despite having no front desk, communication was smooth and access was easy.
Stayed 2 nights in Nov 2023
Response from Alice on 23 Nov,2023
Dear Alfredo it was a great pleasure to host you, read your words is our greatest reward and make us very proud of our work. We hope to have the opportunity to host you again soon back in Milano for another unforgettable 10 points rate stay! Alice for Milan Retreats

6/10 Okay

Jacques

Stayed 3 nights in Nov 2023
Response from Alice Milan Retreats Team on 16 Nov,2023
Dear Jaques we hope to have the pleasure to host your again to let you live the most beautiful stay in Milano.

8/10 Good

Clifford John

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Alice on 13 Nov,2023
Thank you Jhon, it was a pleasure to have you as guests in Milano. Remember you will always be welcome in our beautiful Milan Retreats Duomo apartments.Alice Milan Retreats Team

10/10 Excellent

Shiva

Stayed 3 nights in Nov 2023
Response from Alice on 13 Nov,2023
Dear Hiwa thank you for your review, we love to take care of our guests and choose for them the best location of our apartments. We hope to have the pleasure to host you again in our beautiful apartments Milan Retreats for another wonderful stay! Alice Milan Retreats Team